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Privacy Policy This Privacy Policy contains information about how and when we collect personal information through this website and how we use the information that we collect. This website by MotaWord (Company) may contain links to other websites not operated by us. These other websites are not governed by this Privacy Policy. WHAT INFORMATION DO WE COLLECT? We collect information from you when you create an account, request a quote, place an order, register as a freelance linguist, or send us documents to translate. When filling out a form or registering as a linguist on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address and phone number. You may, however, visit our site at all times anonymously. WHAT DO WE USE YOUR INFORMATION FOR? Any of the information we collect from you may be used in one of the following ways: To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested. To send periodic emails The email address you provide may be used to send you occasional company news, updates, related product or service information, etc. The email address you provide us during registration will be used to send you emails with news. Note: If at any time you would like to unsubscribe from receiving future emails, you may do so automatically by selecting the “unsubscribe” function within the e-mail. To improve our website We continually strive to improve our website offerings based on the information and feedback we receive from you To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs. HOW DO WE PROTECT YOUR INFORMATION? We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We do not store your payment card details. Card details go straight from your browser to Stripe, our payment provider, which stores them; we keep only a reference to your Stripe customer record. We keep invoices and payment history for at least 7 years for tax purposes. The Company maintains a formalized information security policy to comply with various regulatory and business requirements. This security policy protects all sensitive and confidential data stored, accessed, or transmitted by our software platform, including its applications, components, infrastructure, and underlying code. The Company has designed a risk assessment program to assess the organization’s enterprise-level risk at least annually or upon significant changes to the environment. This program is designed to identify and assess threats to and vulnerabilities in systems and in service. The Company takes responsibility for implementing appropriate technical and organizational safeguards to ensure the protection of sensitive information. Employees of the Company are required to read and accept the terms of a confidentiality agreement upon hire that states they are prohibited from disclosing any company data from the systems and system components to which they have access. The Company maintains strict control access to restrict private information to privileged users. These users are required to abide by their assigned responsibilities related to their elevated access. The Company has established a Data Handling, Retention, and Disposal Program to manage information in accordance with applicable laws, regulations, policies, and standards. This program establishes a formal data retention schedule and implements a data classification standard to ensure the confidential data is secured. The Company retains sensitive and confidential data only for as long as necessary to fulfill its purposes unless otherwise required by law or to meet legal and client contractual obligations. The Company segments its network to prevent direct or unauthorized connections between an external network and its information systems, in particular confidential data in cloud environments. The Company maintains a vulnerability management program to ensure the confidentiality, integrity, and availability (CIA) of the organization’s information systems landscape, which includes all critical system resources. The program includes internal and external scans, penetration testing, and issue remediation for the purposes of identifying, detecting, classifying, prioritizing, remediating, validating, and continuously monitoring vulnerabilities. The Company conducts independent third-party penetration tests at least annually on any systems with Confidential data or with a critical risk rating to identify security vulnerabilities. CHILDREN’S PRIVACY This website’s online ordering and registration features are intended for use by persons ages 13 and up. We do not establish or maintain registrations for any child whom we know to be under the age of 13. We do not solicit or knowingly collect personally identifiable information from children under the age of 13. If we discover that we have received personally identifiable information from an individual who indicates that he or she is, or whom we otherwise have reason to believe is, under the age of 13, we will delete that information from our systems. DO WE USE COOKIES? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits. DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. GOOGLE DRIVE APPLICATION USAGE Users of our "MotaWord - Google Drive App", found on this link, requires your authorization to access your Google Drive account to let us access your files that you want to send to MotaWord as well as your Google account for personally identifiable information such as your full name and email address. We are using Google Drive access to download your file, process it through MotaWord and give you an instant translation quote along with other information that you provide such as source and target languages of your translation project. We are using your Google account access to communicate the quote information and related transactions. YOUR RIGHTS AND HOW TO REQUEST DELETION Who is responsible for your data MotaWord LLC, a United States company, is responsible for the account, billing, marketing and personnel information we hold, and decides how it is used. When a customer sends us documents to translate, any personal data inside those documents belongs to that customer. We process it for them, following their instructions. If your personal data is in a document someone else sent us, please send your request to that customer. What you can ask for You can ask us to show you the personal data we hold about you, to correct it, or to delete it. Depending on where you live, laws such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) give you these rights. How to ask To delete your account yourself, sign in, open the dashboard menu and choose "Delete account". For any other request, or if you can't sign in, email security@motaword.com. Tell us what you would like us to do and which email address your account uses. What happens next We confirm your identity before we act on a request. We reply within one month (30 days) for GDPR requests and within 45 days for CCPA requests. We keep your files for as long as your account is open. After a verified deletion request, we delete them within 30 days. What we may keep Billing records, such as invoices and payment history, are kept for at least 7 years for tax purposes. So some of your data may stay with us after your account is deleted. We keep a record of each request: what was asked, when, how we confirmed identity, what we did, and when we finished. We keep these records for at least 3 years. YOUR CONSENT By using our site, you consent to our website privacy policy. CHANGES TO OUR PRIVACY POLICY If we decide to change our privacy policy, we will post those changes on this page and update the "Last updated" date at the end of this page. CONTACTING US If there are any questions regarding this privacy policy you may contact us by using any of the contact information under our ”Contact Us” page. For privacy requests, including deletion requests, email security@motaword.com. Last updated: October 17, 2026