Snapshot 20460
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "vrj9bhffw0zl",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Delivery delays for messages sent from Gmail / Google Workspace",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:08\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:58\u003c/var\u003e UTC"
},
{
"code": "fpq6n5zng9lf",
"impact": "none",
"message": "Mail delivery has resumed as normal and our engineers are seeing significantly less errors. The team are awaiting confirmation of a fix implemented on Microsoft servers and will be monitoring until tomorrow morning to confirm.",
"name": "Delivery delays for messages sent from Outlook and Exchange",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:58\u003c/var\u003e UTC"
},
{
"code": "45pyzjw3m985",
"impact": "minor",
"message": "Email signature delivery is operating normally in the US again after mitigation by engineers. Between 14:20 and 14:54 UTC, customers may have experienced some minor delays whilst imprinting was retried internally and a small number of messages may have been delivered without a signature applied.\n\nWe apologise for any disruption caused.",
"name": "Delayed message delivery and signature imprinting issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:02\u003c/var\u003e - \u003cvar data-var='time'\u003e15:54\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "j4lckbkdvhkk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled maintenance on Exclaimer Portal",
"timestamp": "Aug \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:05\u003c/var\u003e UTC"
},
{
"code": "ps8y59wr33vt",
"impact": "none",
"message": "Exclaimer staff have made an internal change, and monitoring indicates that the issue has now been completely resolved.\n\nIf you have an open ticket with our support team and have not received a response this week, please follow up on your case via email or directly through our web portal. \n\nTo access your current tickets and reply to our support team, please follow the steps provided in this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141.",
"name": "Messages from Exclaimer Support not being received",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e10:14\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e08:35\u003c/var\u003e UTC"
},
{
"code": "nqfqbxqrpddq",
"impact": "minor",
"message": "Engineers have confirmed that the previous service alert has been resolved. \n\nThe service is now back to full health and is working as normal.\n\nThank you for your patience.",
"name": "Signature Designer not accessible, redirecting to Home",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:34\u003c/var\u003e - \u003cvar data-var='time'\u003e16:08\u003c/var\u003e UTC"
},
{
"code": "fj29qm1jx14m",
"impact": "minor",
"message": "Our engineers have monitored over the evening and confirmed this is now resolved",
"name": "Exclaimer Cloud pages not loading as expected",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:31\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e08:20\u003c/var\u003e UTC"
},
{
"code": "8rf5z7f77x31",
"impact": "major",
"message": "No further signs or unexpected errors have occurred since the remediation action was taken, and user data is now synchronising to Exclaimer as expected.\n\nIf you are seeing issues with user information not appearing within Exclaimer as expected, please attempt to manually synchronise user data from within the Exclaimer Portal.",
"name": "Issues attempting to synchronize user data into Exclaimer",
"timestamp": "Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e11:08\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e UTC"
},
{
"code": "dybpx7shbf0d",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Imprint failures in US1 datacenter",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e19:14\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e06:34\u003c/var\u003e UTC"
},
{
"code": "kppjc7gbzdm8",
"impact": "none",
"message": "Our engineers monitored over the weekend and mail flow as been progressing as normal.",
"name": "Potential Mail Delays in US",
"timestamp": "Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e12:59\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e07:21\u003c/var\u003e UTC"
},
{
"code": "vbl6c9flpnw4",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Exclaimer Cloud Portal Service Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "lnqp6x0b4gl4",
"impact": "major",
"message": "Update - 26 Jul 2026, 16:25 BST\n\nAll services have been fully restored. Database storage and replication are healthy. Data synchronisation (SCIM, HRIS) has resumed normally.\n\nNo customer data was lost. We apologise for any inconvenience caused.",
"name": "US Region - Database Instability",
"timestamp": "Jul \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e22:07\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:24\u003c/var\u003e UTC"
},
{
"code": "5zndghzgn40h",
"impact": "major",
"message": "Update - 24 Jul 2026, 09:30 BST\n\nAll services have been fully restored across the US region. Email signature delivery is operating normally in both US datacenters following the Azure West US infrastructure outage on 23 July 2026.\n\nWe apologise for any disruption caused.",
"name": "Email Processing Degradation - US Region",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e15:32\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:45\u003c/var\u003e UTC"
},
{
"code": "y85p2fs1tbvp",
"impact": "none",
"message": "A successful change has addressed the issue, including mitigation to prevent the issue from occurring again. Customers should no longer see any error messages or encounter any issues when accessing the Signatures, Campaigns, or Disclaimers tabs.\n\nIf you are experiencing any issues with the Exclaimer Portal, please raise a support ticket, and our team will be happy to help\nhttps://support.exclaimer.com/hc/en-gb/p/raise-ticket",
"name": "Issues accessing Signatures list in Exclaimer portal",
"timestamp": "Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:03\u003c/var\u003e - \u003cvar data-var='time'\u003e15:52\u003c/var\u003e UTC"
},
{
"code": "ql6lb59qdx43",
"impact": "minor",
"message": "After extended monitoring, Exclaimer engineers are no longer seeing any continued instances of click-tracking links within the impacted regions being flagged by Microsoft Defender at this time.\n\nCustomers who previously disabled this feature can look to enable click-tracking analytics from within the Exclaimer Cloud portal. If you are continuing to see issues, please don't hesitate to reach out to our support team, who will be able to assist.",
"name": "Engage Analytics emails being quarantined by Microsoft Defender (AU, US, EU)",
"timestamp": "Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:33\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:41\u003c/var\u003e UTC"
},
{
"code": "nqs24fpznc73",
"impact": "minor",
"message": "The issue is now resolved and the all mail flow processing is operational",
"name": "Issues processing messages within the UK region",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e11:45\u003c/var\u003e - \u003cvar data-var='time'\u003e15:41\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "5qgqggsgnf60",
"impact": "none",
"message": "Customers are now able to purchase and set up via Microsoft marketplace again. There was a latent configuration issue within our Microsoft tenant that only became a problem recently. We are still investigating what changed Microsoft side that lead to this becoming an issue.",
"name": "Issues purchasing Exclaimer through Microsoft Marketplace",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e16:48\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e14:53\u003c/var\u003e UTC"
},
{
"code": "jhzmqh6v6zxb",
"impact": "minor",
"message": "The incident has been resolved by our engineers and mail routing is operational across all regions. Customers may have experience mail delivery delays but these would have been delivered following retries.",
"name": "Mail not being processed in primary data centers",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e07:35\u003c/var\u003e - \u003cvar data-var='time'\u003e08:51\u003c/var\u003e UTC"
},
{
"code": "rn5mmm83fqsp",
"impact": "none",
"message": "This incident has been resolved. Web-hosted images in the signature editor are now loading correctly across all regions.\nA recent update to the cloud UI's Content Security Policy inadvertently restricted external image sources, causing hosted images to fail to display. The policy has been updated to allow the required image sources, and the fix has been deployed to all production regions. We're monitoring to confirm stability.\nWe apologize for any disruption this caused.",
"name": "Images not appearing in signature tests.",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e19:01\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e08:01\u003c/var\u003e UTC"
},
{
"code": "vd57wcnpgy3y",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled maintenance on Exclaimer Portal",
"timestamp": "Jun \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e UTC"
},
{
"code": "xx008pk7g66w",
"impact": "minor",
"message": "After continued monitoring, we have confirmed the issue is no longer occurring. \nServers that were displaying errors have been removed and replaced within our UK region to prevent the issue from reoccurring. \n\nIf you are still seeing issues with mail flow when using Exclaimer at this time, please reach out to our support team directly, who will be happy to help.",
"name": "Possible Mail delays within UK",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e14:45\u003c/var\u003e - \u003cvar data-var='time'\u003e15:43\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "hfwtynmc87cg",
"impact": "minor",
"message": "Microsoft have confirmed that the original issue impacting customers was the result of a server-side change that has since been reverted.\n\nOur telemetry also confirms that over 40% of customer requests are coming from the newly released version that similarly resolved customer issues prior to Microsoft's deployment reversal, this continues to roll out. We intend to leave this fix in place as it improves the add-ins resilience to possible authentication issues. \n\nIf you are currently experiencing any further issues with Exclaimer, please contact our Support team for assistance.",
"name": "Client side signature fails to apply and the message 'Failed to acquire auth token' is displayed.",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e08:01\u003c/var\u003e - May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e10:47\u003c/var\u003e UTC"
},
{
"code": "9bt811jdlc5n",
"impact": "minor",
"message": "The Azure SQL database in EU2 has been fully restored by Microsoft. EU2 endpoints have been re-enabled and mailflow is balanced. All services are confirmed healthy with no further impact to customers.",
"name": "Message processing issues in EU",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e08:40\u003c/var\u003e - \u003cvar data-var='time'\u003e13:12\u003c/var\u003e UTC"
},
{
"code": "h0zsqksxkj3l",
"impact": "minor",
"message": "Engineers have confirmed that the previous service alert has been resolved. \n\nThe service is now back to full health and is working as normal.\n\nThank you for your patience.",
"name": "Customers using Username and Password for authentication not receiving secondary authentication code",
"timestamp": "May \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:51\u003c/var\u003e UTC"
},
{
"code": "n1shrw45578c",
"impact": "minor",
"message": "Exclaimer Customers using Exclaimer Cloud for Microsoft 365 would have encountered an error when attempting to run the connector setup wizard from the 'Manage Mail Flow' page, causing the wizard to fail to run. \nThis issue would have no impact on customers who have not previously run the Connector Setup wizard for Microsoft 365",
"name": "Issues running Mail Flow Setup",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:23\u003c/var\u003e - \u003cvar data-var='time'\u003e16:23\u003c/var\u003e UTC"
},
{
"code": "y939jrsv3wv4",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Signature application taking longer than expected",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e17:33\u003c/var\u003e - May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:43\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "rzv7q38ymywy",
"impact": "none",
"message": "Exclaimer Engineers have been able to release a change to the Add-in at the start of this week, alongside a fix that was released by Microsoft, and the issue no longer looks to be occurring frequently within messages.\n\nIf you are still seeing duplicate email signatures being applied. Please reach out to our support team, who will be happy to help.",
"name": "Multiple signatures appearing in some messages",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:03\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:11\u003c/var\u003e UTC"
},
{
"code": "f77323fq85km",
"impact": "major",
"message": "The azure incident has been resolved and our Exclaimer engineers we have been able to restore full functionality for our customers. \n\nExtended monitoring has not indicated any other outstanding issues at this time. If you are continuing to have issues with Exclaimer signature imprinting or the portal, please reach out to our support team, who will be happy to help.",
"name": "Microsoft incident causing issues with signature imprinting and the portal in multiple regions",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e17:21\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:41\u003c/var\u003e UTC"
},
{
"code": "rdzcsfk3wdqh",
"impact": "none",
"message": "An unexpected bad release of the Exclaimer Cloud Portal was able to be deployed to regions, preventing the Portal from being accessible to allow users to configure signatures or complete the Exclaimer onboarding. \n\nAutomated rollbacks detected the error and reverted to the previous healthy version. An internal investigation was able to identify the cause of the bad release being able to be deployed to our systems, and further checks have been implemented to prevent future occurrences.",
"name": "Issues accessing Exclaimer Portal",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e07:00\u003c/var\u003e UTC"
},
{
"code": "372drsfbb5tz",
"impact": "minor",
"message": "After extended monitoring, we are no longer seeing any issues impacting customers within these regions that would cause the issue initially reported at this time.\n\nWe continue to reach out and discuss the incident with Microsoft, and will provide a Postmortem review once we have received completed feedback from them regarding this issue.",
"name": "Possible Routing issues within MEA \u0026 US region for Microsoft Customers",
"timestamp": "Apr \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e18:57\u003c/var\u003e UTC"
},
{
"code": "cqhp1zlhk5zw",
"impact": "none",
"message": "Exclaimer Engineers have identified the cause of the issue and released a fix, and the issue is no longer impacting users who previously reported it.\n\nExtended monitoring has not indicated any other outstanding issues at this time. If you are continuing to have issues accessing your Exclaimer subscription, please reach out to our support team, who will be happy to help.",
"name": "Issues accessing Exclaimer Portal for some users",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:03\u003c/var\u003e UTC"
},
{
"code": "xk1khpcfr63f",
"impact": "minor",
"message": "After continued monitoring, we have confirmed that emails are now being processed as expected through Exclaimer. \nIf you disabled the Exclaimer Mail Flow rule, please look to enable this again when ready.\n\nIf you are continuing ot see issues, please reach out to our support team, who will be happy to help.",
"name": "Server side emails bouncing - Error message - Need Mail Command",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e05:26\u003c/var\u003e - \u003cvar data-var='time'\u003e14:17\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "qy5p6gbqj2m4",
"impact": "major",
"message": "After extended monitoring over the weekend, we have been able to confirm the issue has been resolved and there have been no further errors or missed signatures for our customers.\n\nCustomers who are continuing to see issues should contact our support team, who will be happy to help investigate any issues you may be seeing.",
"name": "Signatures not being applied to some messages",
"timestamp": "Mar \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e14:59\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:18\u003c/var\u003e UTC"
},
{
"code": "j86m4tv4dvdt",
"impact": "minor",
"message": "Engineers have confirmed that the previous service alert has been resolved. \n\nThe service is now back to full health and is working as normal.\n\nThank you for your patience.",
"name": "Message processing issues in UK",
"timestamp": "Mar \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e22:59\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:34\u003c/var\u003e UTC"
},
{
"code": "78kbdbh9h2p3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance - Exclaimer Portal",
"timestamp": "Mar \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:44\u003c/var\u003e UTC"
},
{
"code": "kl7vwmhpsmt1",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Issues completing Exclaimer Cloud setup - Microsoft 365",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e14:19\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e09:39\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "11mmvltwb0d4",
"impact": "none",
"message": "Our finance team has contacted customers who were impacted, and refunds have been arranged directly.",
"name": "Duplicate Payment Issue",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:27\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:56\u003c/var\u003e UTC"
},
{
"code": "m2m482jv9lh5",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Certificate Issuing Platform Emergency Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e18:05\u003c/var\u003e - \u003cvar data-var='time'\u003e21:17\u003c/var\u003e UTC"
},
{
"code": "vq821fznfm4f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance - Exclaimer Portal",
"timestamp": "Feb \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e UTC"
},
{
"code": "d0j072w36dmf",
"impact": "major",
"message": "After extended monitoring, our engineers have not seen any further issues stopping customers from accessing our Portal. This weekends planned maintenance work will continue as planned as part of this work will help address the stability of the Portal and improve accessibility for customers in the future.\n\nIf you have any questions or concerns, please don't hesitate to contact our great support team, who will be happy to help.",
"name": "Exclaimer Cloud Portal not loading as expected",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:52\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e18:26\u003c/var\u003e UTC"
},
{
"code": "sn5nx7ws7dk9",
"impact": "none",
"message": "Exclaimer Engineers are aware of an issue that prevented the Portal from loading as expected for a short period of time earlier today.\n\nThis issue did not impact signature rules, and signatures continued to be applied to users as expected during the issue.\n\nUsers should now be able to log in to the Portal as expected. If you are encountering issues logging in, please don't hesitate to reach out to our support team, who will be happy to help.",
"name": "Exclaimer Cloud Portal not loading as expected",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:15\u003c/var\u003e - \u003cvar data-var='time'\u003e13:15\u003c/var\u003e UTC"
},
{
"code": "6vtwlb3xvql1",
"impact": "none",
"message": "No issues have occurred since our last update, and we will now mark this incident as resolved. \n\nIf you require any assistance, please contact our support team, who will be more than happy to help.",
"name": "UK Server-side IP appearing on Sender Score Return Path Blocklist",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:18\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e12:06\u003c/var\u003e UTC"
},
{
"code": "cskpk93hl4f3",
"impact": "minor",
"message": "Azure service has been restored, and services have scaled up as required, we are no longer seeing any issues within our service as a consequence.\n\nIf you are continuing to experience issues within Exclaimer at this time, please don't hesitate to reach out to our support team, who will be happy to help!",
"name": "Message delivery issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e23:10\u003c/var\u003e - \u003cvar data-var='time'\u003e23:59\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "dj967183fq24",
"impact": "maintenance",
"message": "The work required for this maintenance window is now complete.",
"name": "[Scheduled] Planned Maintenance - Exclaimer Portal",
"timestamp": "Jan \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:27\u003c/var\u003e UTC"
},
{
"code": "bs6s8n283k0n",
"impact": "none",
"message": "Exclaimer Engineers have successfully resolved the issue and confirmed that there was no impact preventing signatures from being added.\n\nIf you are experiencing any issues with signatures not appearing when expected, please reach out to our support team, who will be happy to assist.",
"name": "Client-side signature Reporting Issue",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e15:41\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e16:23\u003c/var\u003e UTC"
},
{
"code": "vs5jt3lk459l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance - Exclaimer Portal",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:10\u003c/var\u003e UTC"
},
{
"code": "pmlby562xzcf",
"impact": "minor",
"message": "No further issues with mail flow have been identified over the weekend that were caused by this incident. If you are continuing to experience issues with your Exclaimer Subscription, please don't hesitate to reach out, and our team will be more than happy to assist.",
"name": "Emails are getting Pending/Defer Status when sending Emails",
"timestamp": "Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e02:39\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e14:33\u003c/var\u003e UTC"
},
{
"code": "7jy1fzfxp29t",
"impact": "minor",
"message": "This incident has been resolved, and a Postmortem will be provided shortly.",
"name": "Some messages are marked Undeliverable 'blocked using Spamhaus'",
"timestamp": "Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:51\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e20:56\u003c/var\u003e UTC"
},
{
"code": "phyj75s8qnb2",
"impact": "maintenance",
"message": "Exclaimer staffing has now returned to normal levels.",
"name": "[Scheduled] Holiday Support update",
"timestamp": "Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:36\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "4vsdm79567pc",
"impact": "none",
"message": "No further instances of Exclaimer IPs being added to the Spamhaus eXploits Blocklist have occurred over the past 48 hours.\n\nIf you're experiencing issues when sending messages, please don't hesitate to reach out to our support team, who can investigate further. https://support.exclaimer.com/hc/en-gb",
"name": "Some messages are marked Undeliverable 'blocked using Spamhaus'",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e14:55\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e UTC"
},
{
"code": "y6kwysptnsrg",
"impact": "none",
"message": "After a monitoring period to confirm there are no returning issues. We can confirm that Cloudflare has implemented a fix to resolve the issue, and we have confirmed that the support portal can be accessed as expected",
"name": "Cloudflare issues impacting support.exclaimer.com",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:13\u003c/var\u003e - \u003cvar data-var='time'\u003e09:48\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "r6735ptwsz02",
"impact": "minor",
"message": "Cloudflare has confirmed that all services are now operating normally. A full investigation is ongoing into the cause and will be available via Cloudflare's site once it has been completed.\n\nIf you are still experiencing issues with Exclaimer, please reach out to our support team, who will be happy to help.",
"name": "Cloudflare Global Network experiencing issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:52\u003c/var\u003e - \u003cvar data-var='time'\u003e18:11\u003c/var\u003e UTC"
},
{
"code": "82gwgl7nx4hl",
"impact": "minor",
"message": "The data has been fully resynced to the affected instances, the User Data Synchronization and Onboarding services have been re-enabled and all pending customer aggregations that were queued during this time have completed.\n\nExclaimer Engineers will continue to monitor the health of the service and the impact to customers has been resolved.",
"name": "Delayed aggregation and onboarding in US",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:22\u003c/var\u003e - \u003cvar data-var='time'\u003e16:24\u003c/var\u003e UTC"
},
{
"code": "nksyszzj1jhz",
"impact": "none",
"message": "Distributors to the Exclaimer Cloud system may have experienced issues provisioning new subscriptions until 9:30 GMT on the 12th November. This issue impacted a small percentage of global requests that were submitted to the system. Any requests that failed to be processed would need to be resubmitted if they have not been successful.",
"name": "Some Distributor Subscription requests are failing to be processed",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "60n6bkbrhl1h",
"impact": "major",
"message": "Microsoft has now cleared the incident from its widespread status page, and we are awaiting the Post-Incident Review from them.\n\nWe're not currently seeing any unusual or unexpected issues with the Exclaimer Add-in. Our engineers will continue to monitor and advise customers if anything is detected.\n\nIf you are continuing to experience issues applying your signatures to emails through the Add-in, please don't hesitate to reach out to our support team, who will be happy to help!",
"name": "Exclaimer Add-in not applying signatures to messages",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:24\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e00:42\u003c/var\u003e UTC"
},
{
"code": "8xxkxgx52j7f",
"impact": "none",
"message": "After extended monitoring, we have verified that the changes made to resolve the issue have been implemented with a positive effect, and our support system provider has confirmed that there have not been any new instances of messages failing to deliver since the end of last week.",
"name": "Undeliverable message when replying to support Tickets",
"timestamp": "Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:24\u003c/var\u003e UTC"
},
{
"code": "pv8ftbmm67gg",
"impact": "major",
"message": "Microsoft have now declared the issue as resolved. We have reached out to Microsoft to request further details for the post-mortem.",
"name": "Azure Front Door Request are failing intermittently",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e10:34\u003c/var\u003e - \u003cvar data-var='time'\u003e16:59\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}