Snapshot 205747

Document
Trust center
URL
https://www.observe.ai/trust
Fetched
HTTP status
200
Content type
text/html; charset=utf-8
Fetch mode
static
Size
126678 bytes
SHA-256 (raw)
3054656c01a63a0dce90befce45e91c1d68e9d98d3f56f142d10fd2ee122e8d2
SHA-256 (normalized text)
4064242a7feb5c99402a6c862f570d25ee85a1746a3f014f72af41c92ec504f8

Normalized text

Scripts and page chrome removed; this is what change detection compares.

Your customers trust you.
We make sure you can trust AI.
Open Trust Center
Open Trust Center
Get Started
Get Started
Secure, Compliant, and certified
ISO 27001 (Certified)
PCI Level 1 (Certified)
HIPAA-Compliant
HITRUST r2 (Certified)
SOC 2 Type II (Certified)
Global Privacy-Compliant
EU AI Act-Compliant
AI security and governance
On-Policy Execution
AI operates within defined scopes. Off-policy requests trigger alerts and are escalated or blocked.
Guardrails and Policy Gating
Input is grounded & sanitized before reaching the model. Layered safeguards & supervision prevent injection.
Human-in-the-Loop Approvals
Continuous learning require approval. Every decision and recommendation is audited.
Versioning, Rollback, and Evaluations
Versioned with one-click rollback. Continuous evaluations prevent regressions.
AI Data Use and Training
Inference-only, never shared across customers, retention/export/delete is fully configurable.
Security Controls
Encrypt in transit and at rest, pre-model redaction of PII/PCI/PHI, SSO/MFA, granular RBAC, BYOK/KYOK.
Security by design
From pipeline to production, our software development life cycle (SDLC) includes end-to-end security controls: security project reviews, code reviews, vulnerability and penetration testing, and threat modeling/monitoring.
Secure Ingest
Voice / Chat
Redaction—Voice & Transcripts
PCI/PII/PHI pre-model
Models
First/third‑party (inference‑only)
Data Residency & Storage
US / CA / EU / AU
Retention
13 months (configurable)
Audit trail
Versioned & exportable
See our SDLC in Trust Center
See our SDLC in Trust Center
Reliability you can verify
High Availability
≥ 99.9% uptime
24/7 Monitoring
Global telemetry and alerting
Audits and Testing
Client due diligence, compliance, client pen tests
Multi-LLM and Fail-safes
Redundant fallbacks with universal grounding and guardrails
Trust Center
Request access for attestations, reports, sub-processors, security contacts, and FAQs.
Open Trust Center
Open Trust Center
Ready to modernize your customer experience?
Deploy AI with security, privacy, and governance built in.
Get started
Get started
The Agentic CX Platform that resolve interactions and improve CX outcomes.
275 Shoreline Drive
Suite #450
Redwood City, CA
AI Agents
For CustomersFor FrontlineFor Operations
Support
Help Center
Solutions
Banking & Financial Healthcare ProviderHealthcare PayerInsuranceTransportationTravel & HospitalityUtilityCustomers Stories
Platform
Agent PlatformAgent HarnessCoBuilderInteraction IntelligenceIntegration FabricTrust, Security & Responsible AI
Resources
Resource CenterBlogVideos and DemosResearch & White PapersWebinarsGlossaryVoice AI RFP GuideRFP Playbook
Company
About usCareersCustomersPartnersNews & PR
Sales
Contact Us
G2
High Performer
AI agent 2026
G2
Leader
Conversation Intelligence
MetriStar
Top Provider 2026
© 2026 Observe.AI. All rights reserved.
Terms & ConditionsPrivacy PolicyCookie PolicySecurity