Snapshot 20584
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"message": "We're investigating run logs being dropped (from your run when you do console.log/logger.log). This doesn't impact run operation but does impact observability.\n\nThis isn't due to a code or configuration change. More information soon.",
"notify_subscribers": true,
"published_at": "2026-09-28T07:20:00.000Z",
"published_at_timezone": "London"
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"type": "status_update"
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"message": "Logs are being fully ingested again. \n\nThe issue was with the internal workers in our shared OpenTelemetry service. They became unhealthy but weren't rolled. We're looking into why and how to prevent this from happening again.",
"notify_subscribers": true,
"published_at": "2026-09-28T07:50:00.000Z",
"published_at_timezone": "London"
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"id": "5843182",
"type": "status_update"
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"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-28T07:20:00.000Z",
"title": "Run logs are being dropped"
},
"id": "1076016",
"relationships": {
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"message": "The insert delay for the runs list and logs is longer than usual. This impacts the dashboard and APIs associated with listing runs and viewing run logs.\n\nThis is being caused by higher load and slow auto-scaling in our ClickHouse cluster.",
"notify_subscribers": true,
"published_at": "2026-09-03T14:56:00.000Z",
"published_at_timezone": "London"
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"message": "We have identified the root cause of the issue and are working towards mitigating the issue. Currently the run list dashboard and API are fine, but we aren't able to insert new run logs and trace data.",
"notify_subscribers": true,
"published_at": "2026-09-03T15:28:00.000Z",
"published_at_timezone": "Edinburgh"
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"id": "5703370",
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"message": "# Postmortem: Missing task logs and traces\n\nDate: 2026-09-03\nDuration: ~67 minutes\nImpact: New logs, spans and trace data for some runs were not stored and cannot be recovered\n\n## Summary\n\nBetween approximately 14:35 and 15:43 UTC on 2026-09-03, batches of new task events (the logs, spans and span events that make up a run's trace) were rejected by ClickHouse, the database behind the trace view, logs view and event search. Each batch was retried three times over about 1.5 seconds and then dropped. The events in those batches are permanently lost. Run execution, run status and the runs list were unaffected throughout, as were logs and traces that had already been stored. We are sorry for the missing data and for making affected runs harder to understand.\n\n## What customers experienced\n\nRuns that were emitting logs or spans during the window may have a trace that is empty or missing spans, depending on which of their batches happened to land. The dashboard did not return errors: reads succeeded with fewer or zero rows, so this appeared as missing content rather than a failure. In a sample of dashboard trace queries during the window, about 41% returned no rows, versus about 2% normally. Separately, the OpenTelemetry ingestion endpoint returned some HTTP 500s and became slow, so tasks emitting a lot of telemetry may have logged export warnings. Runs outside the window were not affected.\n\n## Root cause\n\nA release included two ClickHouse schema migrations run back to back on the task events table. The first dropped some unused indexes, which scheduled a background mutation over historical data. The second added a new input-only column. ClickHouse applies alters to a table in order, so the metadata change for the new column waited behind the index-drop mutation on the writer replicas. Our migration runner reported both as successful in under two seconds, because an ALTER returns once the replica it is connected to has accepted it, and our deploy pipeline treats that exit code as \"the schema is ready\". It does not check that the column exists on every writer replica or attempt a trial insert.\n\nThe same release changed the task-event writer to include the new column in every insert, with no flag, fallback or separate schema-first release. Once the new code was running against replicas that did not yet serve the column, every task-event insert failed. The flush scheduler retries a failed batch three times and then drops it with no durable replay, which turned a temporary schema mismatch into permanent loss.\n\nWe cancelled the background mutation and rolled the application back, but the failures stopped when ClickHouse Cloud autoscaled our writer replicas under memory pressure from the mutation, and the new replicas came up with the column visible. The rollback would have stopped the loss roughly twenty minutes after it was merged had that not happened.\n\n## What we've done\n\n- Bounded the queues on the OpenTelemetry collectors that receive telemetry from task runners, in all regions, so a stalled database no longer causes them to run out of memory and return errors.\n- Re-rolled the release the following morning with the column visible on every replica, which went out cleanly.\n- Fixed a collector alert for dropped telemetry that had been configured in a way that meant it could never fire.\n\n## Ongoing\n\n- Alert ownership and severity: routing alerts to the owner of the in-flight deploy, and making sustained production insert failures page.\n- A migration gate that checks capability rather than exit code: wait for outstanding mutations on the affected table to finish, confirm required state, and fail-closed.\n- A durable buffer for task-event batches that exhaust their retries, so a ClickHouse incompatibility or writer outage becomes a delay we can replay rather than a loss, with metrics that count what was actually dropped.\n- Ingestion lag monitoring: add alerts on how long it has been since a task event last landed in the database, and on how long merges and schema operations have been outstanding, so stalled or silently failing ingestion pages us regardless of the cause.\n\nWe treated \"the migration ran\" as \"the database is ready\". The changes above are about making the release process prove that before a change goes out. We apologise for the missing logs and traces.",
"notify_subscribers": true,
"published_at": "2026-09-04T12:55:00.000Z",
"published_at_timezone": "Edinburgh"
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"status_page_resource_id": "8416314"
}
],
"message": "Run logs/traces are inserting and the ingestion delays for are coming down. We have fixed the underlying issue.\n\nWe will resolve this issue with more details when the ingestion delays are back to normal.\n\n",
"notify_subscribers": true,
"published_at": "2026-09-03T15:50:00.000Z",
"published_at_timezone": "London"
},
"id": "5703669",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
},
{
"status": "resolved",
"status_page_resource_id": "8416313"
},
{
"status": "resolved",
"status_page_resource_id": "8416314"
}
],
"message": "The ingestion delay is down to normal levels.\n\nA post-mortem will follow.",
"notify_subscribers": true,
"published_at": "2026-09-03T16:20:00.000Z",
"published_at_timezone": "London"
},
"id": "5703760",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
},
{
"status": "resolved",
"status_page_resource_id": "8416313"
},
{
"status": "resolved",
"status_page_resource_id": "8416314"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-03T14:56:00.000Z",
"title": "Runs list/logs degraded"
},
"id": "1049038",
"relationships": {
"status_updates": {
"data": [
{
"id": "5703195",
"type": "status_update"
},
{
"id": "5703370",
"type": "status_update"
},
{
"id": "5708382",
"type": "status_update"
},
{
"id": "5703669",
"type": "status_update"
},
{
"id": "5703760",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8416312"
},
{
"status": "degraded",
"status_page_resource_id": "8416313"
}
],
"message": "We have identified the root cause of the issue and are working on a fix. The runs list API and dashboard are currently healthy but the underlying root cause is still unpatched.",
"notify_subscribers": true,
"published_at": "2026-08-24T14:56:00.000Z",
"published_at_timezone": "Edinburgh"
},
"id": "5646882",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
},
{
"status": "resolved",
"status_page_resource_id": "8416313"
}
],
"message": "We are still working on the root cause patch and it will rollout as soon as its tested and ready. We're resolving this status update for now as the run list API and dashboard have been running in good health for the last 30 minutes",
"notify_subscribers": true,
"published_at": "2026-08-24T15:34:00.000Z",
"published_at_timezone": "Edinburgh"
},
"id": "5647053",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8416312"
},
{
"status": "degraded",
"status_page_resource_id": "8416313"
}
],
"message": "The runs list dashboard and API is degraded leading to increased latency and/or timeouts.We're investigating and attempting to bring this back online.",
"notify_subscribers": true,
"published_at": "2026-08-24T14:25:00.000Z",
"published_at_timezone": "Edinburgh"
},
"id": "5646736",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
},
{
"status": "resolved",
"status_page_resource_id": "8416313"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-08-24T14:25:00.000Z",
"title": "Runs list dashboard and API is degraded"
},
"id": "1030875",
"relationships": {
"status_updates": {
"data": [
{
"id": "5646882",
"type": "status_update"
},
{
"id": "5647053",
"type": "status_update"
},
{
"id": "5646736",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8649602"
}
],
"message": "Realtime streams are currently degraded, we're working with our partner to bring full performance back as quickly as possible.",
"notify_subscribers": true,
"published_at": "2026-08-05T20:28:00.000Z",
"published_at_timezone": "London"
},
"id": "5533365",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8649602"
}
],
"message": "A small percentage of streams experienced issues but it's resolved now. \n\nThe root cause was some server crashes for our provider which they're working on a permanent fix for now.",
"notify_subscribers": true,
"published_at": "2026-08-05T20:34:00.000Z",
"published_at_timezone": "London"
},
"id": "5533390",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8649602"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-08-05T20:28:00.000Z",
"title": "Realtime streams are degraded"
},
"id": "997143",
"relationships": {
"status_updates": {
"data": [
{
"id": "5533365",
"type": "status_update"
},
{
"id": "5533390",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "downtime",
"status_page_resource_id": "8416312"
}
],
"message": "The dashboard is currently unavailable for all users. A fix has been identified and is being applied.\n\nTask runs are not impacted by this issue.",
"notify_subscribers": true,
"published_at": "2026-07-16T16:19:00.000Z",
"published_at_timezone": "Edinburgh"
},
"id": "5412423",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
}
],
"message": "The dashboard is now available. If you are still experiencing issues please hard reload the dashboard application.",
"notify_subscribers": true,
"published_at": "2026-07-16T16:26:00.000Z",
"published_at_timezone": "Edinburgh"
},
"id": "5412448",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-07-16T16:19:00.000Z",
"title": "Dashboard is unavailable"
},
"id": "966232",
"relationships": {
"status_updates": {
"data": [
{
"id": "5412423",
"type": "status_update"
},
{
"id": "5412448",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
},
{
"status": "resolved",
"status_page_resource_id": "8416313"
}
],
"message": "The issue is now resolved, the dashboard and API are operating normally.",
"notify_subscribers": true,
"published_at": "2026-07-16T14:16:00.000Z",
"published_at_timezone": "UTC"
},
"id": "5412057",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8416312"
},
{
"status": "degraded",
"status_page_resource_id": "8416313"
}
],
"message": "Listing runs on the dashboard and via the API is currently degraded. A fix is being rolled out now. Run operations are unaffected.",
"notify_subscribers": true,
"published_at": "2026-07-16T13:27:00.000Z",
"published_at_timezone": "Edinburgh"
},
"id": "5411801",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8416312"
},
{
"status": "degraded",
"status_page_resource_id": "8416313"
}
],
"message": "Runs list is recovering. Continuing to investigate and monitoring the situation. Run operations continue unimpacted.",
"notify_subscribers": true,
"published_at": "2026-07-16T13:49:00.000Z",
"published_at_timezone": "Edinburgh"
},
"id": "5411884",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
},
{
"status": "resolved",
"status_page_resource_id": "8416313"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-07-16T13:27:00.000Z",
"title": "Runs listing is degraded"
},
"id": "966098",
"relationships": {
"status_updates": {
"data": [
{
"id": "5412057",
"type": "status_update"
},
{
"id": "5411801",
"type": "status_update"
},
{
"id": "5411884",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
}
],
"message": "SSO login access has been restored.\n",
"notify_subscribers": false,
"published_at": "2026-07-16T09:38:00.000Z",
"published_at_timezone": "Edinburgh"
},
"id": "5410831",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-07-16T09:38:00.000Z",
"title": "Single Sign On (SSO) is unavailable"
},
"id": "965885",
"relationships": {
"status_updates": {
"data": [
{
"id": "5410831",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
},
{
"status": "resolved",
"status_page_resource_id": "8416313"
}
],
"message": "Root cause identified and a fix applied. We're provisioning additional ClickHouse resources to prevent this occurring again.",
"notify_subscribers": true,
"published_at": "2026-07-15T11:57:00.000Z",
"published_at_timezone": "Edinburgh"
},
"id": "5405938",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8416312"
},
{
"status": "resolved",
"status_page_resource_id": "8416313"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-07-15T11:57:00.000Z",
"title": "Run Lists and Logs Are Degraded"
},
"id": "964739",
"relationships": {
"status_updates": {
"data": [
{
"id": "5405938",
"type": "status_update"
}
]
}
},
"type": "status_report"
}
]
}