Snapshot 20607
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"title": "Elevated API latency in the India region"
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"published_at": "2026-09-09T17:25:00.000Z",
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"published_at": "2026-09-10T11:14:19.632Z",
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"message": "We are currently experiencing an issue with our outbound email service, which may cause delays or errors in delivering ticket replies, one-time passcodes (OTPs), and notifications. Our team is actively working to resolve this and restore normal service. We appreciate your patience and will provide updates as soon as possible.",
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"message": "Performance in us-east-1 has returned to normal. We've confirmed services are operating as expected. Thank you for your patience, and we apologize for any inconvenience caused.",
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"published_at": "2026-08-31T20:36:39.156Z",
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"message": "We are currently investigating reports of degraded performance affecting some users in the ap-south-1 region. You may experience slower-than-usual response times or intermittent errors. Our team has identified the issue and is actively working on a resolution. We apologize for the inconvenience and will share updates as they become available.",
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"message": "The issue affecting login and connectivity has been resolved, and access is now operating normally. This was caused by an issue with a third-party authentication provider.\n\nWe are continuing to monitor closely to ensure full stability. We apologize for the inconvenience and thank you for your patience.",
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"published_at": "2026-08-27T11:04:00.000Z",
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"message": "This issue is now resolved. Recent tickets in the India region have fully synced into the reporting data, and dashboards, widgets, and analytics are now displaying complete and accurate ticket counts. As noted, no tickets were ever lost — your data remained safe throughout. Thank you for your patience.",
"notify_subscribers": true,
"published_at": "2026-07-30T13:50:36.813Z",
"published_at_timezone": null
},
"id": "5495633",
"type": "status_update"
},
{
"attributes": {
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{
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],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-07-28T06:42:49.714Z",
"title": "Some tickets missing from dashboards and analytics (Region: Asia Pacific - Mumbai)"
},
"id": "982224",
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"data": [
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}
},
"type": "status_report"
},
{
"attributes": {
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{
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{
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{
"status": "resolved",
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{
"status": "resolved",
"status_page_resource_id": "8977387"
},
{
"status": "resolved",
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],
"message": "This issue is now resolved. Workflows, event updates, SLAs, snap-ins, and webhook callbacks are processing normally, and the backlog has fully cleared. Thank you for your patience.",
"notify_subscribers": true,
"published_at": "2026-07-24T12:32:00.000Z",
"published_at_timezone": "Kolkata"
},
"id": "5456986",
"type": "status_update"
},
{
"attributes": {
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{
"status": "resolved",
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{
"status": "resolved",
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{
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{
"status": "degraded",
"status_page_resource_id": "8977387"
},
{
"status": "degraded",
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],
"message": "We've identified the cause of the delays affecting automated workflows, timeline events, SLAs/OLAs, snap-ins, and webhook callbacks. A fix is currently being rolled out across affected regions and we expect recovery to begin shortly as the fix takes effect. We'll post the next update once we confirm systems are catching up.",
"notify_subscribers": true,
"published_at": "2026-07-24T11:59:00.000Z",
"published_at_timezone": "Kolkata"
},
"id": "5456808",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "137407"
},
{
"status": "resolved",
"status_page_resource_id": "8517588"
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{
"status": "degraded",
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{
"status": "degraded",
"status_page_resource_id": "8517611"
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{
"status": "degraded",
"status_page_resource_id": "8977387"
},
{
"status": "degraded",
"status_page_resource_id": "8977389"
}
],
"message": "We've identified that delays are being caused by processing lag in our event pipeline, which is impacting automated workflows, timeline events (updates on tickets/issues), SLAs, and snap-ins. Some webhook callbacks may also be delayed. Workflows and events are still processing, but you may continue to see delays until recovery completes. We'll post the next update shortly.",
"notify_subscribers": true,
"published_at": "2026-07-24T10:33:00.000Z",
"published_at_timezone": "Kolkata"
},
"id": "5456667",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "137407"
},
{
"status": "resolved",
"status_page_resource_id": "8517588"
},
{
"status": "resolved",
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},
{
"status": "resolved",
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{
"status": "resolved",
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},
{
"status": "resolved",
"status_page_resource_id": "8977389"
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],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-07-24T10:33:00.000Z",
"title": "Delays in automated workflow execution"
},
"id": "976692",
"relationships": {
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"data": [
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"id": "5456986",
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{
"id": "5456667",
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}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "137407"
},
{
"status": "degraded",
"status_page_resource_id": "8517588"
},
{
"status": "degraded",
"status_page_resource_id": "8517594"
},
{
"status": "degraded",
"status_page_resource_id": "8573223"
}
],
"message": "Our team has identified the issue and is actively working to resolve it and restore full service. We appreciate your patience.",
"notify_subscribers": true,
"published_at": "2026-07-16T00:56:43.043Z",
"published_at_timezone": null
},
"id": "5408708",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "137407"
},
{
"status": "degraded",
"status_page_resource_id": "8517588"
},
{
"status": "degraded",
"status_page_resource_id": "8517594"
},
{
"status": "degraded",
"status_page_resource_id": "8573223"
}
],
"message": "We are currently experiencing issues affecting multiple DevRev APIs. Our team is actively working to resolve the problem and restore full service as quickly as possible. We appreciate your patience.",
"notify_subscribers": true,
"published_at": "2026-07-15T23:55:41.015Z",
"published_at_timezone": null
},
"id": "5408585",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "137407"
},
{
"status": "resolved",
"status_page_resource_id": "8517588"
},
{
"status": "resolved",
"status_page_resource_id": "8517594"
},
{
"status": "resolved",
"status_page_resource_id": "8573223"
}
],
"message": "We are pleased to inform you that the issue affecting multiple DevRev APIs has been resolved. The service experienced downtime caused by an unexpected resource overload, but our team has taken the necessary steps to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you continue to experience any issues or have concerns, please do not hesitate to contact us.",
"notify_subscribers": true,
"published_at": "2026-07-16T01:03:52.776Z",
"published_at_timezone": null
},
"id": "5408753",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "137407"
},
{
"status": "resolved",
"status_page_resource_id": "8517588"
},
{
"status": "resolved",
"status_page_resource_id": "8517594"
},
{
"status": "resolved",
"status_page_resource_id": "8573223"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-07-15T23:55:41.015Z",
"title": "Issues with multiple DevRev APIs"
},
"id": "965267",
"relationships": {
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},
"type": "status_report"
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{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8517593"
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{
"status": "degraded",
"status_page_resource_id": "8517595"
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{
"status": "degraded",
"status_page_resource_id": "8756817"
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],
"message": "Some users in the EU region may experience the application becoming unresponsive or slow to load. Our team has identified the cause and is actively working on a fix. We will provide updates as we make progress.",
"notify_subscribers": true,
"published_at": "2026-07-10T10:04:42.768Z",
"published_at_timezone": null
},
"id": "5362528",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
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{
"status": "resolved",
"status_page_resource_id": "8517595"
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{
"status": "resolved",
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],
"message": "We are pleased to inform you that the recent issue causing the app and computer to become unresponsive has been successfully resolved. Our team identified and addressed the underlying cause to restore normal operation. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during the process. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have concerns, please do not hesitate to contact us.",
"notify_subscribers": true,
"published_at": "2026-07-10T10:55:16.770Z",
"published_at_timezone": null
},
"id": "5362608",
"type": "status_update"
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{
"attributes": {
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{
"status": "resolved",
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{
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{
"status": "resolved",
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],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-07-10T10:04:42.768Z",
"title": "Intermittent application unresponsiveness in EU region"
},
"id": "950097",
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]
}