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Terms
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Agreements
ANQ Service Level Agreement
Dated: September 23, 2025
Qumulo Software Licensing Agreement
Dated: November 2nd, 2026
NeuralProtect Addendum
Dated: November 2nd, 2026
Business Associate Agreement Addendum
Dated: July 19, 2024
SaaS Subscription Terms and Conditions
Dated: July 19, 2024
Global DPA
Dated: July 19, 2024
Customer Support Ticket Retention Policy
Dated: May 8, 2024
End User Agreement (GSA Approved)
Dated: September 09, 2022
Qumulo Customer Success Program Offerings
Our mission is to give you the support you need to be successful with Qumulo.
To help deliver this for our customers, we provide 2 types of offerings:
Qumulo Software Subscription Support
Qumulo MissionQ Services
Legacy Support
Qumulo Hardware Support
Qumulo End of Life Policy
Details outlining hardware and software support for Qumulo supported platforms as they age.
Software Use Guidelines
Subscription and consumption licensing, license types, transferability and expiration.
Qumulo Supported Platforms
Active and inactive platforms certified to run Qumulo software. Inactive Platforms are no longer supported.