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Terms of Service
Effective as of December 22nd, 2025
Overview
These Terms of Use govern (1) The Website available under the following domain: https://crazyantlabs.com/ and any sub-pages and sub-domains thereof (collectively, the "Website"), operated by Crazy Ant Labs and/or Crazy Ant Labs LLC., (and their affiliates, to the extent applicable) (referred to hereunder "Company" “We”, “us” and “our” respectively); (2) The SFTP software product and services available through the Website ("Product") . Company makes available the Website and Products (collectively, the "Services") to users (either as individuals or as representatives of other legal entities) (each user shall be referred to hereunder as either "You", "User" or "Customer" depending on the context), conditioned upon and subject to their acceptance of all terms, conditions, policies and notices stated herein including any additional terms and conditions documentation and policies referenced herein incorporated wherein by reference, including by a hyperlink (the “Terms of Service”, “Terms”).
By visiting our Website and/or purchasing anything from us, You agree to be bound by the Terms of Service and to the extent You act on behalf of another legal entity, You represent and warrant that You have the full required power and capacity to act on its behalf and legally bind it by these Terms of Service. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
If You do not agree to all the terms and conditions of these Terms of Service, then You may not access the Website or use any Products. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current services shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is Your responsibility to check this page periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
If a separate written agreement about the Services was executed between You and Us, the terms of that written agreement (excluding the pre-printed terms of any purchase order, confirmation or similar document added unilaterally by You, which will have no effect and will not be considered agreed to by us) will prevail and take precedence over these Terms of Service, except that any matter not expressly covered under such separate agreement will be governed by the terms of these Terms of Service.
General Conditions
By agreeing to these Terms of Service, You represent that You are at least the age of legal responsibility in Your jurisdiction.
You may not use our Services for any illegal or unauthorized purpose nor may You, in the use of the Services, violate any laws in Your jurisdiction (including but not limited to copyright laws), or in any other jurisdiction that You operate.
You must not transmit any executable files or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of Your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Errors, Inaccuracies and Omissions
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at Your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for Your reference only. We reserve the right to modify the contents of this site at any time, but We have no obligation to update any information on our site. You agree that it is Your responsibility to monitor changes to our site.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related Website is inaccurate at any time without prior notice (including after You have submitted Your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related Website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Website, should be taken to indicate that all information in the Service or on any related Website has been modified or updated
Occasionally there may be errors in any information presented throughout the Services information or documentation which may include typographical errors, inaccuracies or omissions. We reserve the right to correct any such errors and to cancel orders if such were made subject to such errors, subject to our sole discretion, and/or amend such order terms subject to notifying You of the error and receive Your consent to update the order terms.
Subscriptions
The Services are billed on a subscription basis ("Subscription") per our pricing, which can be found by visiting pricing (“Fees”). You will be billed the Fees in advance on a recurring and periodic basis ("Billing Cycle"). Billing Cycles are set either on a monthly or annual basis, depending on the type of subscription plan You select when purchasing a Subscription.
At the end of each Billing Cycle, Your Subscription will automatically renew unless You or We cancel it pursuant to these Terms. You may cancel Your Subscription’s auto-renewal through Your online account management page on the Website. Cancellation occurs immediately.
A valid payment method, such as credit card, is required to process the payment of the applicable Fees for Your Subscription. You shall provide us with accurate and complete billing information including full name, address, and valid payment method information. By submitting such payment information, You irrevocably authorize us to charge the applicable Fees for Your Subscription and Your use of our Services, in accordance with the applicable Billing Cycle, to that payment method.
You are responsible for ensuring that all the Fees payable by You are paid on a timely basis. In the event You do not pay us the Fees on a timely basis, in accordance with these Terms, We reserve the right to suspend Your account and restrict Your use of our Services without prior notice to You. We further reserve the right to delete Your account in the event Your account remains suspended for 2 consecutive months. In the event of any account suspension or deletion, You acknowledge and agree that You will not be entitled to any refunds of any amount previously paid to us. Any data residing in Your account will also be completely deleted and no part of the information except what is required in line with statutory requirements will be retained by us (See Privacy Policy for more details).
Exceeding Your Plan Limits
Each Subscription plan has prescribed storage and monthly bandwidth limits in bytes. Storage is the sum of bytes taken by Your files You store on the service at any given time. Monthly bandwidth is the cumulative number of bytes transmitted between the service and Your clients. If You exceed Your storage or bandwidth limits for 2 consecutive months, or You significantly exceed Your limits within the first month, as determined by us in our sole discretion, We will email Your organization owners and ask them to upgrade to the appropriate plan within 7 days of our message. In the event that You fail to upgrade Your account within seven days of our notice, We reserve the right to suspend Your account and restrict Your use of our Services any time after the seventh day following our notice to You. We further reserve the right to delete Your account in the event Your account remains suspended for 2 consecutive months. In the event of any account suspension or deletion, You acknowledge and agree that You will not be entitled to any refunds of any amount previously paid to us. Upon deletion, any data residing in Your account will also be completely deleted and no part of the information except what is required in line with statutory requirements will be retained by us (See Privacy Policy for more details).
Modifications to the Service and Prices
Prices for our Products may change from time to time. Where applicable, We will provide advance notice if changes affect Your existing subscription.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time. When feasible, We will provide reasonable notice to affected users.
We are not liable to You or any third party for any modification, price change, suspension, or discontinuance of the Service. This does not affect any rights You may have under a separate agreement with us.
Service Fees
We offer several auto-renewal paid plans. Unless otherwise agreed between the parties hereto in writing, our price list, as amended from time to time, for each Paid Plans per Subscription Period is available on our pricing page or on our partner's marketplace page.
Our Services Fees are non-refundable. We may revise the Services Fees at any time or impose additional fees or charges. When feasible, We will provide reasonable notice to affected users.
Accounts
When You create an account with us, You must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on the Website and Your use of our Services.
You are responsible for safeguarding the password that You use to access the Services and for any activities or actions that occur on Your account. We recommend that You use multi-factor authentication with Your account.
You agree not to disclose Your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
Third Party Ads and Content
We may display or make available content, advertisements, links, promotions, logos, or other materials of third parties through our Service (collectively, “Third Parties" and Third Party Content”). We do not control or endorse such Third-Party Content and are not responsible for its accuracy or completeness, nor will We be a party to any transaction You conclude with such Third Parties. Your interactions with Third Parties are subject to their own terms, conditions and policies, and are solely at Your own risk and control. And You are advised to exercise reasonable caution and judgment.
Customer Data
Files uploaded, posted, shared or stored on the Service are collectively referred to herein as " Customer Data".
You hereby represent and warrant that You shall not use, transmit, upload save or otherwise process through our Services any content that:
1. is unlawful, libelous, defamatory, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable.
2. contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or
3. restricts or inhibits any other person from using or enjoying the Services, or that may expose Company or others to any harm or liability of any type.
In addition, You represent and warrant that (i) You own all intellectual property rights (or have obtained all necessary permissions) to provide Your Customer Data and to grant the licenses in this Agreement; (ii) Your Customer Data will not violate any agreements or confidentiality obligations; and (iii) Your Customer Data will not violate, infringe or misappropriate any intellectual property right or other proprietary right, including the right of publicity or privacy, of any person or entity, and particularly, You warrant and represent that You have collected and documented any consents, to the extent required under applicable law, to use any Personal Information contained in the Customer Data in the manner provided by our Services, and that You have provided any disclosures and notifications required under applicable law to any data subjects covering the use of such Customer Data that is Personal Information in the manner provided by our Services.
Company does not intend to access Customer Data, and does not undertake to monitor, review, or moderate any Customer Data for noncompliance with Customer's representations and warranties and/or to issue any warnings related to Customer Data breaching any Customer's warranties or representations and undertakings ;
Customer may not rely on, and hereby unconditionally forfeits any contention that, Company could have avoided any third-party claims by removing, limiting, redacting or otherwise moderating Customer Data.
Company does not own, control or endorse any Customer Data that is transmitted, stored, or otherwise processed via our Service. Customer is solely responsible for any Customer Data and Customer's use thereof.
The Processing of any Personal Information contained in the Customer Data (as well as other Personal Information, as set forth in the DPA) is governed under Company's DPA. To the extent Customer requires any specific terms in addition to those contained in the DPA due to such Customer Data being subject to sectorial or specific laws and regulations concerning the processing of such Customer Data due to its nature (for example – if the Customer Data contains any Health Personal Information subject to HIPAA regulations, or any student information subject to FERPA), it is Customer's sole responsibility to notify Company, specify any additional requirements for processing of such Customer Data that are not covered under Company's DPA, and request any additional documentation if and as required by such applicable laws and regulations. Company is not obligated to commit to any such additional terms or provide any such additional documentation; and/or Company may require additional fees in consideration of offering any such additional terms and/or documentation.
You are solely responsible for creating backup copies of and replacing any Customer Data You post or store on the Services at Your sole cost and expense.
No AI/ML Features; No Training on Customer Data.
As of the Effective Date, the Services do not include or rely on artificial intelligence or machine-learning (“AI/ML”) models, automated decision-making, or profiling. We do not use Customer Data to train, fine-tune, or improve AI/ML models. Routine, rules-based automations (e.g., scheduled jobs, format conversions, indexing) may be used but are not AI/ML.
License from You
Unless You object to this and effectively inform us in writing, You agree that Crazy Ant Labs, in its sole discretion, may use Your trade names, trademarks, service marks, logos, domain names and other distinctive brand features in presentations, marketing materials, customer lists, financial reports and Web site listings (including links to Your Website) for the purpose of advertising or publicizing Your use of the Company's Services.
Reselling
Upon prior written approval from Company, and subject to additional terms and conditions, You may include the Services as part of Your offering and resell them to Your customers. For more information, please contact us at support@sftptogo.com.
Intellectual Property
You understand and agree that the Services and their entire contents, features, and functionality, including, but not limited to, all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement, but excluding any Customer Data, are owned by us, our licensors, or other providers of such material and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights. Our name, our logo, our trademark(s) and all related names, logos, product and service names, designs, images, and slogans are our trademarks or our affiliates or licensors. You must not use such marks without our prior written permission. Other names, logos, product and service names, designs, images, and slogans mentioned, or which appear on the Services are the trademarks of their respective owners. Use of any such property, except as expressly authorized in writing, shall constitute an infringement or violation of the rights of the intellectual property owner and may be a violation of federal or other laws and could subject the infringer to legal action. Users are not permitted to modify copies of any materials and content from the Services nor delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Services. If You print off, copy or download any part of our Services in breach of these Terms, Your right to use the Services will cease immediately and You must, at our option, return or destroy any copies of the materials You have made. You have no right, title, or interest in or to the Services or to any content thereof, and all rights not expressly granted are reserved by us. Any use of the Services not expressly permitted by these Terms is a breach of these Terms and may infringe or violate copyright, trademark, and other intellectual property or other proprietary laws.
With respect to Your Customer Data, You hereby represent and warrant that You possess all necessary rights, titles, interests, or appropriate licenses to any Customer Data You upload, transmit, or otherwise process using the Services. This includes, but is not limited to, all required intellectual property rights, permissions, and consents to use, share, and store such Customer Data as contemplated by these Terms. You further affirm that Your use of the Services and any Customer Data provided does not and will not infringe upon, misappropriate, or otherwise violate the intellectual property rights or other proprietary rights of any third party.
Personal Information Compliance
For purposes of applicable Data Protection Laws, the parties agree that You are the data controller for all Personal Information included in the Customer Data, Customer Metadata, and Account Data (all as defined in the Privacy Policy), and We are the data Processor (or other equivalent roles as defined in the applicable Data Protection Laws) for such Personal Information. However, We act as the data controllers for any Personal Information related to registration, contact, payment, and other information relating to the administration of Your account and our commercial relationship, as included in: Usage Data, Registration, Billing and Administration Data, Correspondence Data, and Subscriber Data (all as defined in our Privacy Policy). For Your rights relating to the information for which We are the data controller, please see our Privacy Policy.
The Company's data processing addendum ("DPA") located at https://sftptogo.com/terms-of-service/dpa is incorporated into our Terms of Service by reference, and governs all processing of Customer Personal Information that includes Customer Data, Customer Metadata and Account Data processed through the Services, which We process as Processors. By agreeing to these Terms of Service, You are also agreeing to the terms of the DPA for such data. The Data Processing Addendum does not pertain to any information which is not Personal Information under any applicable Data Protection Laws. The Standard Contractual Clauses (for processors) are also included with the Data Processing Addendum and are incorporated by reference thereto and are an integral part of the DPA.
Warranty Disclaimer
THE SERVICES ARE PROVIDED ON "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, OR FITNESS FOR PARTICULAR PURPOSE. COMPANY EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES AND DOES NOT GUARANTEE THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR BE ERROR-FREE, OR THAT IT WILL MEET CUSTOMER'S NEEDS OR EXPECTATIONS; NOR THAT THE SERVICE WILL BE FREE OF ANY MALICIOUS CODE (SUCH AS VIRUSES OR TROJAN HORSES), OR THAT ANY DEFECTS WILL BE CORRECTED.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, COMPANY ALSO DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF CUSTOMER OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO THE SERVICES AND/OR CUSTOMER'S USE OF THE SERVICES AND/OR CUSTOMER DATA.
In any event, to the extent any express warranty is or will be provided by the Company to customer, such warranty will in no event apply to errors or deficiencies attributable to (a) changes to the Service made by the Customer which have not been approved by the Company in writing; (b) use of the Service contrary to these Terms of Use (or in breach of these Terms), or any documentation, policies or written instructions of the Company; (c) use of the Service in breach of any applicable laws and regulations; (d) a service or product not supplied by the Company.
Limitations on Liability
UNDER NO CIRCUMSTANCES SHALL THE COMPANY (INCLUDING, WITHOUT LIMITATION, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS COLLECTIVELY, "COMPANY INDEMNITEES"), BE LIABLE TO ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, LOSS OF REVENUE OR LOST BUSINESS OR REPUTATION, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, OR FOR THE COST OF SUBSTITUTE SERVICES ARISING FROM OR RELATED TO THESE TERMS, AND THE LIKE) ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE SERVICE; WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY AND ITS INDEMNITEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES OR SHOULD HAVE FORESEEN SUCH DAMAGES OR LOSSES.
IN THE EVENT THAT, NOTWITHSTANDING THESE TERMS, COMPANY IS FOUND LIABLE FOR ANY DAMAGES OR LOSSES, COMPANY'S TOTAL LIABILITY FOR SUCH DAMAGES AND/OR LOSSES SHALL NOT EXCEED THE AGGREGATE FEES PAID TO COMPANY BY THE CUSTOMER DURING THE 12 MONTHS PRECEDING THE ALLEGED ACT OR OMISSION THAT HAS SERVED GROUNDS FOR SUCH CAUSE – SUCH CAP SHALL APPLY IN THE AGGREGATE FOR ALL DAMAGES INCURRED TO CUSTOMER INCLUDING ITS AFFILIATES AND ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES , AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, AND SUPPLIERS. THE PARTIES ACKNOWLEDGE THAT THIS LIMITATION REPRESENTS A REASONABLE ALLOCATION OF RISK, TAKING INTO ACCOUNT THE PRICE PAID FOR THE SERVICES AND THAT COMPANY WOULD NOT HAVE PROVIDED THE SERVICES EXCEPT UNDER THE TERMS HEREOF.
For the avoidance of doubt, the limitations on liability set forth in these Terms of Use shall govern and apply to any separate document to which customer and company may be a party, including without limitation, Data Processing Agreements and Business Associate Agreements. Notwithstanding the aforesaid, in relation to the Company's BAA, nothing in this Section shall be construed to relieve Company as a Business Associate of its obligations to comply with HIPAA or other applicable law.
Indemnification
Customer agrees to indemnify, defend, and hold harmless the Company and Company Indemnitees, against any and all claims, damages, costs and expenses (including court costs and attorneys’ fees) that arise directly or indirectly from a third party claim (including any governmental authority) against Company based on the following cause or causes: (a) breach of these Terms by Customer or anyone acting on behalf of Customer or purporting to represent Customer; (b) Customer's or anyone acting on behalf of Customer or purporting to represent Customer faulty or negligent use or attempted use of (or inability to use) the Services; (c) violation of any law or regulation by Customer, or anyone acting on behalf of Customer or purporting to represent Customer; (d) infringement of any intellectual property right or of privacy rights or privacy protection laws and regulations of any third party by Customer, anyone acting on behalf of Customer or purporting to represent Customer; and (e) any other matter for which Customer is responsible hereunder or under law.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either You or us.
You may terminate these Terms of Service at any time by notifying us that You no longer wish to use our Services . The agreement and Your subscription shall terminate at the end of the then-current billing cycle (or earlier, at Company's sole discretion).
If, in our sole judgment, You fail, or We suspect that You have failed, to comply with any term or provision of these Terms of Service, We also may terminate this agreement at any time without notice and You will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny You access to our Services (or any part thereof).
Changes To Terms of Service
You can review the most current version of the Terms of Service at any time on the Company's Website.
We reserve the right to modify these Terms of Service at any time. Changes and clarifications will take effect immediately upon their posting on the Website. Where appropriate, We will notify Customers about material changes via email in advance. It is Your responsibility to check our Website periodically for changes. Your continued use of or access to our Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Choice of Law and Jurisdiction
These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed exclusively in accordance with the laws of the State of Israel, without regard to its conflict of law principles and expressly excluding the application of the United Nations Convention on Contracts for the International Sale of Goods. The exclusive jurisdiction for any legal proceedings related to these Terms shall rest with the competent courts located in the State of Israel.
Legal questions or issues?
If You have any questions regarding these Terms, please contact us at: support@sftptogo.com.
SOC 2
HIPAA
GDPR