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Scripts and page chrome removed; this is what change detection compares.
FileCloud | Trust Center FileCloud Trust Center FileCloud is fully committed to protecting the integrity and privacy of your documents and data. If you cannot find what you need here please contact us by emailing [email protected]. Monitoring SOC 2 & HIPAA REPORTS SOC 2 and HIPAA audit reports are available only to current FileCloud and Signority customers. Non-customers may request and receive the SOC 2 Letters of Attestation. Compliance ISO 27001 FileCloud & Signority SOC 2 Letter of Attestation: FileCloud SOC 2 Letter of Attestation: Signority ISO ISO 9001: FileCloud Certificate HIPAA FileCloud & Signority FedRAMP FedRAMP High Resources SOC 2 FileCloud Letter of Attestation FileCloud SOC 2 Signority Letter of Attestation Signority Signority SOC 2 Signority: SOC 2 TYPE 2 report FileCloud SOC 2 FileCloud: SOC 2 TYPE 2 report HIPAA HIPAA report covering all product lines. ISO 27001 Certificate (FileCloud & Signority) ISO 9001 FileCloud ISO 9001 Certificate WCAG (VPAT) FileCloud Report HECVAT HECVAT (Higher Education Community Vendor Assessment Toolkit) is a standardized cybersecurity and privacy assessment used by colleges and universities to evaluate third-party technology vendors. It helps institutions streamline procurement while ensuring student data remains secure. AI Governance Overview How FileCloud Governs the Responsible Use of Artificial Intelligence View all FAQs Is FileCloud FedRAMP certified? Yes, FileCloud has attained FedRAMP High certification. Please contact sales for more information. How does FileCloud maintain and monitor compliance? We maintain compliance year-round through continuous control monitoring, regular risk assessments, documented change management, and quarterly internal reviews. Findings are tracked to resolution, key programs are periodically tested, and employees complete ongoing training and policy attestations to ensure controls remain effective between independent audits. How do your security controls align across multiple compliance frameworks? Our security and privacy controls are designed using a unified control framework and mapped across applicable standards such as SOC 2, ISO/IEC 27001, HIPAA, and related regulatory requirements to reduce gaps and ensure consistent implementation. How do you handle overlapping privacy laws across regions? We maintain a global privacy baseline aligned with leading regulations and apply additional measures where regional or sector-specific requirements apply. How does your compliance program support customer regulatory requirements? Our controls are designed to help customers meet their own compliance obligations by providing a secure, compliant platform and relevant assurance documentation. Are customers provided with framework-specific documentation? We provide customer-facing summaries and assurance reports relevant to our audited scope. Additional documentation may be available to customers under NDA. How do I receive a copy of your policies? Our internal policies are not publicly distributed. To support customer due-diligence needs, we provide customer-facing security, privacy, and compliance summaries through our Trust Center that describe our policies and practices at a high level. Where appropriate, additional documentation may be made available to customers under NDA upon request. How long does it take to be able to access a requested document? Once you sign the NDA you will receive a response within one business day eastern time. Do your certifications cover both products, FileCloud & Signority? Yes. Where do I go if I have more questions? Please email [email protected] with any questions you have and someone will contact you within 1 business day. Subprocessors AWS GlobalSign Google Workspace MS Office 365 Sendgrid Email Routing STRIPE Email Routing Twilio SMTP2GO Monitoring Continuously monitored by Secureframe Monitoring Change Management Software Change Testing Software changes are tested prior to being deployed into production. Configuration and Asset Management Policy A Configuration and Asset Management Policy governs configurations for new sensitive systems Approval for System Changes System changes are approved by at least 1 independent person prior to deployment into production. Segregation of Environments Development, staging, and production environments are segregated. Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Availability Uptime and Availability Monitoring System tools monitors for uptime and availability based on predetermined criteria. Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results. High Availability Configuration The system is configured for high availability to support continuous availability, when applicable. Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Organizational Management Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Background Checks Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws. Internal Control Monitoring A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements. Cybersecurity Insurance Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events. Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Independent Advisor The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity. Advisor Meetings on Security Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary. Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually New Hire Screening Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire. Security Awareness Training Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Confidentiality Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Vulnerability Management Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Third-Party Penetration Test A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution. Incident Response Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Tracking a Security Incident Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan. Lessons Learned After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations. Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results. Risk Assessment Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Vendor Risk Assessment New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually. Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Risk Register A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy. Network Security Automated Alerting for Security Events Alerting software is used to notify impacted teams of potential security events. Network Traffic Monitoring Security tools are implemented to provide monitoring of network traffic to the production environment. Restricted Port Configurations Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls. Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Endpoint Security Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption Access Security Encryption and Key Management Policy An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls. Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Removal of Access Upon termination or when internal personnel no longer require access, system access is removed, as applicable. Administrative Access is Restricted Administrative access to production infrastructure is restricted based on the principle of least privilege. Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key Communications Terms of Service Terms of Service or the equivalent are published or shared to external users. Confidential Reporting Channel A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns. Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website. Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments. Description of Services Descriptions of the company's services and systems are available to both internal personnel and external users. Communication of Critical Information Critical information is communicated to external parties, as applicable.