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Home Trust Center Trust Center At Amadeus, we are dedicated to safeguarding the company’s assets, reputation, and stakeholders’ interests by integrating regulatory compliance frameworks across all Amadeus business operations. We drive robust and sustainable decision-making and accountability. We guide the organisation to own, proactively identify and manage risks, strengthen controls, and ensure compliance by design. Earning Trust Hear from us Awards & Certifications Who We Work With FAQs Our Trust Center serves as a centralized hub for communicating Amadeus' commitment to compliance and transparency to its customers, partners and other stakeholders. We believe that trust is earned through openness and accountability. Explore our Trust practices AI compliance Privacy Security Corporate compliance & ethics Risk management Competition AI compliance Amadeus is dedicated to the responsible development, deployment, and use of Artificial Intelligence. We are committed to ensuring that AI is seamlessly integrated into our processes and products. Learn more Privacy At Amadeus we are strongly commited to privacy and data protection. We have implemented robust privacy compliance framework grounded in global standards like the GDPR and we continuously review and adapt our policies to meet evolving legal requirements. Our governance model ensures that privacy is embedded across our operations. Learn more Security Protecting information is central to our mission of delivering trusted and innovative travel technology. Our security program follows global standards like ISO/IEC 27001, PCI DSS, and SOC 1 & 2, supported by strong internal governance to ensure compliance and risk management. We extend these standards to partners through clear requirements and validation. With layered controls, from physical security to access policies, we safeguard data integrity, confidentiality, and availability at every level. Learn more Corporate compliance & ethics Corporate Compliance & Ethics plays a crucial role in ensuring that Amadeus operates within legal and ethical boundaries while pursuing our business objectives. Learn more Risk management Risk management at Amadeus focuses on coordinating assurance activities through strong governance and oversight. We apply the Three Lines of Defense model to ensure clarity, accountability, and resilience — with the 1st Line (management and staff) owning risks, the 2nd Line (governance functions) providing oversight, and the 3rd Line (Group Internal Audit) delivering independent assurance. Anti-trust and competition Compliance with all applicable antitrust or competition laws and the maintenance of high ethical standards are among Amadeus’s highest priorities in all markets where it operates. View policy Hear from us "In Amadeus, our Second Line is engaged every day to enable our business community to reliably achieve objectives, address uncertainty and act with integrity. We firmly believe that robust risk and compliance management underpinned by strong governance is fundamental to building trust between all eco-system partners, ultimately to safeguard long-term and sustainable success for all." Sandra Kilbourne VP Chief Risk & Compliance Officer, Amadeus Hear from us "Investing in technology is not just about staying ahead; it's about building a foundation of trust. By prioritizing robust asset and data management tools and processes, we safeguard our customers and future-proof our innovations for compliance with privacy and AI regulations." Sylvain Roy Chief Technology Officer, Amadeus 1 / 2 Sandra Roy Ranked as one of the world's most trustworthy companies For over 30 years, we’ve been delivering IT solutions, earning prestigious recognitions such as Newsweek’s World’s Most Trustworthy Companies, and achieving top‑tier certifications including PCI DSS, SOC 1, and SOC 2 compliance. Awards and certifications Request our IT compliance reports and certificates Ranked among the world’s most trustworthy companies, Amadeus offers certified compliance with standards like PCI DSS, SOC, and ISO. By accessing this section, customers can access our repository to request the specific certificates they need. Request reports & certifications Who we work with We believe that strong, sustainable partnerships are essential to delivering value across the global travel ecosystem, as well as we are committed to building long‑term, trusted relationships with our vendors. We carefully select our partners through a rigorous due diligence process and maintain a robust third‑party risk management framework to uphold the highest standards of compliance and integrity, an increasingly critical focus in today’s business environment. Vendors Explore our vendor portal to find updated terms and conditions for procurement, what vendors need to achieve in order to become a compliant vendor, and other information about doing business with entities across the Amadeus group. Visit the Vendor Portal Partners Discover how we collaborate across the industry and what it takes to become part of our trusted network. Visit the Partner Portal Your browser does not support the video tag. Amadeus Global Report Gain insights into Amadeus' 2025 business, financial performance, and sustainability. Read the report Frequently asked questions Our Trust Center is your central destination for understanding how we protect your data, uphold your privacy, mitigate risks, foster and guarantee an ethical work environment and ensure responsible use of technology—especially in areas like AI compliance, security, and transparency. We believe that trust is earned through openness and accountability. That’s why we’ve created this space to give you clear, accessible, and up-to-date information about the policies, practices, and safeguards we have in place. You will find information related to Risk Management, Data Security, Privacy Commitments, AI Compliance, and Corporate Ethics, and all the principles that guide our repsonsible use of data and technology. Whether you're a customer, partner, or regulator, our Trust Center is designed to give you the confidence and clarity you need to work with us securely and responsibly. At Amadeus, we take a proactive and structured approach to global compliance. We’ve established robust governance frameworks and dedicated teams to ensure we stay aligned with evolving legal and ethical standards across all regions. For data protection, we fully comply with the General Data Protection Regulation (GDPR) and other international privacy laws. Our practices are built around transparency, user control, and strong data security. In terms of artificial intelligence, we’ve implemented a comprehensive AI Compliance Program that aligns with the EU AI Act and other global AI regulations. At Amadeus, we believe that responsible innovation and regulatory compliance are not opposing forces—they are mutually reinforcing. Our approach is to embed ethical, legal, and security considerations directly into the innovation process, rather than treating them as afterthoughts or obstacles. By embedding compliance into our technology, operations, and culture, we ensure that innovation is not only fast and scalable—but also trustworthy, sustainable, and aligned with our values. This approach allows us to deliver cutting-edge solutions without compromising the rights, safety, or expectations of our users and partners. Latest news Blog MCP in travel: What it changes, what it doesn’t, and the role of Amadeus Nov 4, 2026 Sylvain Roy Press release London City Airport selects Amadeus for tech transformation Oct 23, 2026 Monica Hansen Press release Amadeus Explores Next-Generation Flight Search with NVIDIA Oct 21, 2026 Lucía Díez de los Ríos Press release Amadeus biometric solutions underpin UK's new nationwide contactless border Oct 19, 2026 Monica Hansen Blog What lessons has Amadeus learned from real AI deployments? Oct 14, 2026 Benjamin Cany Blog There is no single path into AI Oct 13, 2026 Stephanie Madée