Snapshot 21161
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "fwgkjhhhyd22",
"impact": "critical",
"message": "The issues relating to our CRM are now resolved",
"name": "Vanillasoft.net Performance - Website not responding/Unable to Log in",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e18:19\u003c/var\u003e - \u003cvar data-var='time'\u003e21:25\u003c/var\u003e EDT"
},
{
"code": "rzd653sr1d5x",
"impact": "critical",
"message": "The issue that caused some clients to receive 503 errors when placing calls or performing voicemail drops has been fully resolved.\n\nFollowing restoration of service, our teams monitored the environment and confirmed that functionality remains stable and is operating as expected.\n\nWe appreciate your patience and understanding while we worked to resolve this issue.",
"name": "Call and Voicemail Drop Errors: 503 Errors",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e12:02\u003c/var\u003e - \u003cvar data-var='time'\u003e12:28\u003c/var\u003e EDT"
},
{
"code": "y6nkqt07ghp0",
"impact": "minor",
"message": "The previously reported errors and latency affecting some VanillaSoft customers have now been fully resolved.\n\nOur Engineering team has confirmed that CRM functionality and system performance have returned to normal.\n\nWe appreciate your patience and understanding while our team worked to resolve this issue.",
"name": "Vanillasoft.net Performance Issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e15:28\u003c/var\u003e - \u003cvar data-var='time'\u003e16:02\u003c/var\u003e EDT"
},
{
"code": "r4ll5bf5yx7h",
"impact": "major",
"message": "The issue affecting outbound calling has been fully resolved. Clients are able to successfully place outbound calls, and functionality has remained stable throughout our monitoring period.\n\nThank you for your patience and understanding while our teams worked to resolve this issue.",
"name": "Voip Failed to Establish Error and Fast Busy",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e18:57\u003c/var\u003e - \u003cvar data-var='time'\u003e19:30\u003c/var\u003e EDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "kss308gh81fv",
"impact": "major",
"message": "The issues relating to failing to establish calls and outbound dialing are now resolved. We apologize for the inconvenience this outage has caused and thank you for your patience and understanding.",
"name": "Failed to Establish Calls",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e - \u003cvar data-var='time'\u003e11:40\u003c/var\u003e EDT"
},
{
"code": "9wvyjb6d0jn7",
"impact": "major",
"message": "The performance issue affecting VanillaSoft has been fully resolved. Following the changes implemented by our engineering team, the platform has remained stable and is operating normally.\n\nThank you for your patience and understanding while we worked to resolve this issue.",
"name": "VanillaSoft Performance Issues affecting some users",
"timestamp": "Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:10\u003c/var\u003e - \u003cvar data-var='time'\u003e09:51\u003c/var\u003e EDT"
},
{
"code": "86bw2mslnldb",
"impact": "major",
"message": "The issue causing \"Failed to Establish\" errors on softphones has been fully resolved.\n\nOur team has completed monitoring, and service has remained stable. Customers should now be able to place and receive calls normally without interruption.\n\nWe appreciate your patience and understanding while we investigated and resolved this issue.",
"name": "Some Clients getting \"Failed to Establish\" Errors on their softphones",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:29\u003c/var\u003e - \u003cvar data-var='time'\u003e10:59\u003c/var\u003e EDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "cvjnxpyy8d46",
"impact": "critical",
"message": "Our Engineering team has confirmed that this incident has been fully resolved.\n\nFollowing the deployment of the fix and additional stability improvements, services have remained stable throughout the monitoring period. Call services are all operating normally.\n\nWe sincerely apologize for the disruption and thank you for your patience and understanding while we worked to restore service.",
"name": "Failed to Establish Calls",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:20\u003c/var\u003e EDT"
},
{
"code": "sv1vtgkdbpvb",
"impact": "minor",
"message": "Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.",
"name": "Vanillasoft Platform Not Responding / Login Issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - \u003cvar data-var='time'\u003e13:24\u003c/var\u003e EDT"
},
{
"code": "pjhbhfz3ms6k",
"impact": "major",
"message": "Our Engineering team has confirmed that the issues affecting login, contact navigation, search functionality, and intermittent latency have been fully resolved.\n\nWe will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally.\n\nIf you continue to experience any issues, please contact Customer Support for assistance.\n\nThank you for your patience and understanding while we worked to resolve this incident.",
"name": "Some Clients Unable to Log Into Vanillasoft or Navigate within the CRM",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:30\u003c/var\u003e - \u003cvar data-var='time'\u003e10:07\u003c/var\u003e EDT"
},
{
"code": "qhsgyjf35kvs",
"impact": "minor",
"message": "The performance incident affecting the VanillaSoft platform has been fully resolved.\n\nFollowing the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved.\n\nIf you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist.\n\nWe sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.",
"name": "Latency/Slowness on Vanillasoft Platform",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:29\u003c/var\u003e EDT"
},
{
"code": "g63bgxjtfjgy",
"impact": "minor",
"message": "Monitoring has been completed, and platform performance has remained stable. All services are operating normally.\n\nThe previously reported slowness, latency, timeout errors, and \"VanillaSoft cannot respond right now. Please try again later.\" messages have been fully resolved.\n\nWe appreciate your patience while our Development and Engineering teams investigated and resolved the issue. Thank you for your understanding.\n\nStatus: Resolved\n\nImpact: No customer impact. All systems are operating normally.\n\nCurrent Action: Incident closed.",
"name": "Performance Degradation on the Vanillasoft CRM",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e15:19\u003c/var\u003e - \u003cvar data-var='time'\u003e16:26\u003c/var\u003e EDT"
},
{
"code": "mp85bq7tfln7",
"impact": "critical",
"message": "The service disruption impacting VoIP services, SMS deliverability, and VM Drops has now been fully resolved.\n\nAll affected services have been restored and are operating normally.\n\nIf you continue to experience any issues, please contact our Customer Support team during regular business hours so we can assist you.\n\nWe sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to restore service.",
"name": "Service Disruption – Voice Services",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e19:25\u003c/var\u003e - \u003cvar data-var='time'\u003e19:48\u003c/var\u003e EDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "t08mwm1ytxqm",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Monitoring - Vanillasoft Service Disruption",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:12\u003c/var\u003e - \u003cvar data-var='time'\u003e19:05\u003c/var\u003e EDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "y9kgkb2b6mr2",
"impact": "critical",
"message": "The issues affecting VoIP including failed to establish, inbound and outbound dialing SMS, VM drops and portal are now resolved.",
"name": "Failed to Establish calls for Clarity Users/Unable to Log into Clarity Portal",
"timestamp": "May \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e12:21\u003c/var\u003e - \u003cvar data-var='time'\u003e21:55\u003c/var\u003e EDT"
},
{
"code": "wm016x2t2lcp",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Failed to Establish calls for Clarity Users",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:46\u003c/var\u003e - May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e07:36\u003c/var\u003e EDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "ypc1k9xsm7z7",
"impact": "major",
"message": "We are pleased to confirm that all previously reported issues impacting the Clarity platform have now been fully resolved.\n\nServices are operating normally, including inbound call routing, call transfers, and click-to-dial functionality.\n\nWe sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout this incident.",
"name": "VoIP-Clarity Platform-Calls not Routing, Calls Not Transferring, Click to Dial not Functioning for some of our clients",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e - \u003cvar data-var='time'\u003e15:27\u003c/var\u003e EDT"
},
{
"code": "w3kgfm6qtb99",
"impact": "critical",
"message": "The issues relating to Failed to Ena le and SIP errors are now resolved. Thank your for your patience and understanding. We apologize for any inconvenience this interruption may have caused.",
"name": "Failed to Enable Error for some VoIP Users",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e17:39\u003c/var\u003e - \u003cvar data-var='time'\u003e20:45\u003c/var\u003e EDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "dxx7qbyklnc2",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Intermittent Failed to Enable (SIP Error 500) for VoIP Users",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:12\u003c/var\u003e - \u003cvar data-var='time'\u003e19:14\u003c/var\u003e EDT"
},
{
"code": "2s409klbsw9q",
"impact": "none",
"message": "This issues is now resolved. If you are still experiencing issues, please contact our customer support team at 972-200-0179 option 2 during business hours or by email at [email protected].\n\nThank you for your patience and we apologize for any inconveniences this may have caused.",
"name": "Inbound and outbound calls issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:27\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e15:50\u003c/var\u003e EDT"
},
{
"code": "4szjxrht3dgs",
"impact": "major",
"message": "The affected IP backbone carrier has implemented a solution, and we are monitoring the results. Service is currently restored to normal operations.",
"name": "Inbound and Outbound Call Issue",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:56\u003c/var\u003e - \u003cvar data-var='time'\u003e13:18\u003c/var\u003e EDT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "93bgjc98c8jy",
"impact": "critical",
"message": "This incident is considered resolved. If you encounter further issues relating to SIP Error 408, please reach out to our customer support team.\n\nThank you for your patience and understanding.",
"name": "Failed to Enable SIP 408 Error",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e10:37\u003c/var\u003e - \u003cvar data-var='time'\u003e13:44\u003c/var\u003e EST"
},
{
"code": "kv8519p46h01",
"impact": "none",
"message": "Outbound calls are now working. We will continue to monitor to ensure stability. If you experience any issues, please contact our Customer Support Team.\n\nThank you.",
"name": "Voip Failed to Establish Error-Outbound Dialing",
"timestamp": "Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:57\u003c/var\u003e - \u003cvar data-var='time'\u003e11:12\u003c/var\u003e EST"
},
{
"code": "xskjw9pqm9lk",
"impact": "major",
"message": "The Failed to Establish Call errors on Outbound calls is now resolved. Clients are confirming that they can now place outbound calls successfully. Thank you for your patience and understanding. We apologize for any inconvenience this may have caused. If you have any further questions or you are still experiencing issues, please contact our Customer Support Team.\n\nThank you.",
"name": "Voip Failed to Establish Error",
"timestamp": "Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:16\u003c/var\u003e - \u003cvar data-var='time'\u003e10:50\u003c/var\u003e EST"
},
{
"code": "1wv71gy0rj1v",
"impact": "major",
"message": "The service disruption has been resolved, and systems are currently operating normally.\n\nOur initial investigation indicates the outage may have been caused by an issue with a downstream carrier. We are awaiting final confirmation from the provider and will share additional details as soon as they are available.\n\nThank you for your patience and understanding.",
"name": "Voip Failed to Establish Error",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e19:30\u003c/var\u003e - \u003cvar data-var='time'\u003e20:33\u003c/var\u003e EST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-05:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-05:00",
"months": [
{
"incidents": [],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "90v0cpqgyxr4",
"impact": "major",
"message": "All outbound dialing is operational. This issue is now resolved. The issue was directly related to the Clarity dynamic call path systems and their subsequent backend dependencies. The team has made the necessary adjustments to ensure no recurrence. If you encounter further issues, please contact our Customer Support Team.\n\nThank you",
"name": "Some Clients getting \"Failed to Establish\" Errors on their softphones",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:02\u003c/var\u003e - \u003cvar data-var='time'\u003e11:16\u003c/var\u003e EST"
},
{
"code": "x8bpy9dkbtc3",
"impact": "major",
"message": "We can now confirm that this is now fully resolved and all phone functionality has been restored. Thank you",
"name": "Some Clients getting \"Failed to Establish\" Errors on their softphones",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:31\u003c/var\u003e - \u003cvar data-var='time'\u003e10:38\u003c/var\u003e EST"
},
{
"code": "k3np0cs86trm",
"impact": "maintenance",
"message": "Vanillasoft.net should now be operational. \n\nThank you for your patience and understanding during this brief outage to address critical functionality to our platform.",
"name": "Emergency Patch on VanillaSoft at 10:45am Monday November 10, 2025",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:33\u003c/var\u003e - \u003cvar data-var='time'\u003e11:10\u003c/var\u003e EST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "trxrypqq58by",
"impact": "major",
"message": "We’re pleased to confirm that the earlier issues affecting VoIP line creation, assignment, reassignment, and VS Connect logins have now been resolved.\n\nOur team, in collaboration with our Host Partner, Alianza, has implemented corrective measures, and all related services are now operating normally.\n\nWe will continue to monitor system performance closely to ensure ongoing stability.\n\nThank you for your patience and understanding while we worked to restore full functionality.\n\nVanillasoft Customer Support",
"name": "New VoIP Line Provisioning/Assigning/Reassigning of lines",
"timestamp": "Oct \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e18:01\u003c/var\u003e - \u003cvar data-var='time'\u003e20:06\u003c/var\u003e EDT"
},
{
"code": "grn5mrhhp4yk",
"impact": "none",
"message": "The inbound dialing and quality issues are now resolved. Thank you for your patience and understanding.",
"name": "VoIP Inbound Calls (Clarity)",
"timestamp": "Oct \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:51\u003c/var\u003e - \u003cvar data-var='time'\u003e11:13\u003c/var\u003e EDT"
},
{
"code": "ngfzn85vd8mb",
"impact": "major",
"message": "Resolved — The issue affecting inbound calls with one of our carriers has been fully resolved. Inbound calls are now functioning normally.\n\nOur team has confirmed stability and normal performance across all systems. We appreciate your patience while we worked to restore service.",
"name": "VoIP Inbound Calls (Clarity)",
"timestamp": "Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e16:37\u003c/var\u003e - \u003cvar data-var='time'\u003e17:12\u003c/var\u003e EDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
}
]
}