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[email protected] // Website // Blog All Systems Operational Locations EAS Portal DE 2 Operational EDI Services DE 2 DE 1 Operational Transactional Email DE 2 DE 1 US 1 US 2 SG 1 CH 1 Operational E-Mail Security Inbound DE 2 DE 1 Operational E-Mail Security Outbound DE 2 DE 1 Operational Fax Services Inbound DE 2 DE 1 US 1 US 2 SG 1 CH 1 Operational Fax Services Outbound DE 2 DE 1 US 1 US 2 SG 1 CH 1 Operational Enterprise Fax Portal DE 2 DE 1 US 1 US 2 Operational Intelligent Capture Services (ICS) DE 2 DE 1 Operational Intelligent Document Processing (IDP) DE 2 DE 1 Operational SMS Services DE 2 DE 1 Operational Voice Service DE 2 Operational WebExpress DE 2 Operational Retarus Support DE 2 DE 1 US 1 US 2 SG 1 CH 1 Operational Certificate Changes DE 2 DE 1 US 1 US 2 SG 1 CH 1 Operational Retarus Services Scheduled Maintenance Retarus software upgrade of SFTP serversPlanned Maintenance Schedule October 1, 2026 10:00 - 14:00 UTC Components EDI Services, Fax Services Inbound, Fax Services Outbound Locations DE 2, DE 1, US 1, US 2, SG 1, CH 1 Description Retarus will upgrade various SFTP servers throughout the infrastructure to ensure the latest security, performance, and compatibility. All services will continue to be available during this change, but there may be brief disconnections to SFTP servers during this maintenance window. Retarus Transactional Email maintenancePlanned Maintenance Schedule October 12, 2026 07:00 - 10:00 UTC Components Transactional Email Locations DE 2, DE 1, US 1, US 2, SG 1, CH 1 Description Retarus will upgrade several components responsible for processing jobs for the Transactional Email Service. During this time window, no service disruption is expected. History Retarus fax outbound service migrationPlanned Maintenance Description Retarus will perform a service migration in fax outbound. During this time window, no service disruption is expected. The migration address some aspects of rendering. Components Fax Services Outbound Locations DE 2, DE 1, US 1, US 2, SG 1, CH 1 Schedule September 30, 2026 07:00 - September 30, 2026 08:00 UTC September 30, 2026 08:00 UTC UPDATE Scheduled maintenance is complete. September 30, 2026 07:00 UTC UPDATE Scheduled maintenance is starting. Retarus backend storage system upgradePlanned Maintenance Description Retarus will upgrade the backend storage system. All services connected will be available during this change Components EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Enterprise Fax Portal, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support, Certificate Changes Locations DE 2, DE 1, US 1, US 2, SG 1, CH 1 Schedule September 28, 2026 08:00 - September 29, 2026 15:00 UTC September 29, 2026 15:00 UTC UPDATE Scheduled maintenance is complete. September 28, 2026 08:00 UTC UPDATE Scheduled maintenance is starting. Retarus software maintenance of Enterprise Fax Portal Planned Maintenance Description Retarus will perform maintenance on the Enterprise Fax Portal during the specified time window. The maintenance will include updates to the processing backend. No service impact is expected. Components Enterprise Fax Portal Locations DE 2, DE 1, US 1, US 2 Schedule September 29, 2026 11:00 - September 29, 2026 13:00 UTC September 29, 2026 13:00 UTC UPDATE Scheduled maintenance is complete. September 29, 2026 11:00 UTC UPDATE Scheduled maintenance is starting. StatusHistory Legal Disclaimer // Privacy Policy // Imprint © 1992 – 2026 Retarus. All rights reserved.