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Sub-processors Homepage / Policies / Privacy Hub / Sub-processors Privacy Hub Security Certifications | Security Measures | Privacy Notice | Cookie notice | Data protection addendum | SCC addendum | Sub-processors | Privacy FAQs Sub-processors Last updated: 20 March 2026 Unily uses the third party companies below (each, a “sub-processor”) to process personal data (i) on behalf of Unily customers; (ii) in accordance with customer instructions as communicated by Unily; and (iii) in strict accordance with the terms of a written contract between Unily and the sub-processor. Unily imposes obligations on its sub-processors to implement appropriate technical and organisational measures ensuring that the sub-processing of personal data is protected to the standards required by applicable data protection laws. This includes entering into a Data Processing Agreement (together with Standard Contractual Clauses, where applicable) with all of Unily’s sub-processors and ensuring supplementary measures are in place, where applicable. Unily maintains an up-to-date list of the names and locations of all sub-processors. This list is below, or you can obtain a copy by contacting privacy@unily.com. Unily customers may subscribe to notifications of sub-processor changes to receive updates. Personal data processed: Our customers ultimately decide what personal data is shared. On a general basis see here as an example. Duration of processing: For each sub-processor below, processing of personal data will be for the duration that the customer uses and continues to use the applicable service(s), and for the retention periods as set out in customer’s agreement with Unily. Any terms used on this page shall have the meaning set out in the agreement between Unily and the customer. Third party sub-processors Sub-processor company name Company number Address Description of processing Processing location(s) Transfer mechanism (where applicable) Microsoft Ireland Operations Limited IE256796 One Microsoft Place, South County Business Park, Leopardstown, Dublin, 18 D18 P521 Ireland Hosting Services; Provision of Microsoft AI Services As selected by the customer (e.g., EU, US, Australia, or other Microsoft‑supported region) N/A Twilio Inc (SendGrid) 4518652 101 Spear St, San Francisco, California, 94105, US Email service provider. Email Simple Mail Transfer Protocol (“SMTP”) Services. Twilio is a Communications Platform offered as a Contact Center as a Service (“CCaaS”). US or EU Standard Contractual Clauses ServiceNow UK Limited 06299383 1 Bridge Street, Staines-upon-Thames, TW18 4TW, UK Information Technology Service Management (“ITSM”) tool to support our Service Management practices. To create, track, communicate, manage and audit records. UK N/A Cleverbit Software C80200 Level 3, 35 Mdina Road, Attard, Malta Unily customer infrastructure and engineering support services. Malta, EU N/A Planhat AB 556991-6421 c/o WeWork, Regeringsgatan 29, 111 53 Stockholm, Sweden Customer success solution for the management of customer communications, and health and adoption post product purchase. Netherlands (EU) N/A Datadog, Inc. 4832851 620 8th Ave., 45th Fl., New York, NY 10018 US IIS Log management. IIS logs are used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. US or EU Standard Contractual Clauses Bitmovin GmbH FN 398995 h Schleppeplatz 7, 9020 Klagenfurt, Austria Replacement video encoding solution for Unily customers due to the retirement of Microsoft’s Azure Media Services. Austria, EU N/A Merge API, Inc. 001501050 353 Sacramento St., Floor 21, San Francisco, CA 94111 Integration connector providing unified APIs to integrate and sync data between Unily and Customer’s third-party systems. Applicable only to customers opting to use the Unily Glass feature. US or EU EU-U.S. Data Privacy Framework (including UK extension); Standard Contractual Clauses Cloudflare, Inc. 270805829 101 Townsend Street, San Francisco, CA 94107 US Web Application Firewall (WAF) service -strengthens security by automatically detecting and blocking malicious traffic before it reaches customer environments Cloudflare routes traffic to worldwide data centres closest to the user’s location; logging is performed in the US. EU-U.S. Data Privacy Framework (including UK extension); Standard Contractual Clauses DeepL SE HRB 104617 Maarweg 165, 50825 Cologne, Germany Machine translation services for customer-provided content; optional translation provider selectable by customers EU N/A Unily Group sub-processors Sub-processor company name Company number Address Description of processing Processing location(s) Transfer mechanism (where applicable) Unily Group Limited 8804209 First Floor, The Granary, Abbey Mill Business Park, Lower Eashing, Godalming, Surrey, GU7 2QW, UK If Unily Group Limited is not the Unily party to the agreement, then Unily Group Limited is acting as a sub-processor for that Unily party. (For example, if you are contracting with Unily Inc. then Unily Group Limited is acting as a sub-processor for the provision of the services). UK N/A Unily Limited 05654147 First Floor, The Granary, Abbey Mill Business Park, Lower Eashing, Godalming, Surrey, GU7 2QW, UK If Unily Limited is not the Unily party to the agreement, then Unily Limited is acting as a sub-processor for that Unily party. UK N/A Unily Inc. 5265147 160 Mercer Street, New York, NY, 10012, USA If Unily Inc. is not the Unily party to the agreement, then Unily Inc. is acting as a sub-processor for that Unily party. US Intra-Group Data Transfer Agreement Incorporating Standard Contractual Clauses Unily Australia Pty Ltd 37 612 496 465 Suite 2, Level 1, 9-11 Grosvenor Street, Neutral Bay NSW 2089, Australia Out-of-hours infrastructure and engineering support services for Unily Inc and Unily Limited customers. Applicable to Premium Support customers only Australia Intra-Group Data Transfer Agreement Incorporating Standard Contractual Clauses Request updates Receive notifications for Unily sub-processor changes.