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Start free trial Platform AI Infrastructure Solutions Resources Partners Contact Sales English Français Deutsch Italiano 日本語 Boomi Enterprise Platform The platform that puts AI into action Why Boomi See why 30,000+ customers choose Boomi Pricing Flexible pricing for SMBs to enterprise Security & Compliance Ensure regulatory and industry standards Innovation How we’re reshaping the future of integration Orchestrate A whole new way to build agentic workflows Companion Bring Boomi expertise to your AI agents Embedded Integrate capabilities into your own solutions Runtime Enterprise infrastructure ready for the AI era IT / OT Activate data across IT and OT systems Agent Control Plane Critical AI infrastructure for governing any agent, model, or data Agentstudio Build, govern and orchestrate all agents Boomi Connect Give AI instant governed access to 1000+ enterprise applications AI Gateway Control every AI & MCP interaction Data Management Move, unify, contextualize, and activate data Data Integration Build and run trusted data pipelines at scale Data Hub Build trusted data models with accurate golden records Meta Hub Bring semantic metadata to every agent and model Knowledge Hub Ground AI agents in governed RAG Agent Context One governed, AI-ready knowledge for agents Data Transformation Turn raw data into business data models Data Orchestration Automate, optimize, and manage your data flow CDC Replication Replicate your database to a cloud data warehouse in a few clicks Integration & Automation Connect your applications and data Flow Build user experiences with low-code Event Streams Create real-time, event-driven integrations B2B/EDI Management Automate business data exchange Task Automation Automate repetitive tasks with no-code Managed File Transfer Secure and simplify file transfers Application Connectors Explore all pre-built application connectors Boomi for SAP Solutions Connect SAP to the rest of your business API Management Lead agentic transformation with total API control API Governance Enforce API quality from design to retirement API Security Deliver battle-tested APIs engineered for real-world threats API Products Build new business models on trusted APIs Agent Control Plane Critical AI infrastructure for governing any agent, model, or data Agentstudio Build, govern and orchestrate all agents Boomi Connect Give AI instant governed access to 1000+ enterprise tools AI Gateway Control every AI & MCP interaction Govern & Manage Agents Secure AI action, govern all agents, and observe performance Build AI Agents Build no-code agents fast and win back time with pre-built agents Agent Context Ground agents with trusted data, meaning, and knowledge MCP Support Turn enterprise assets into governed MCP tools for agents MCP Servers & Tools Pre-built, governed MCP servers connecting AI agents to 1000+ enterprise applications Run Agents Securely Anywhere Control where your agents run including fully behind the firewall AI Security & Trust Advance sovereignty with visibility, governance, and control All Integrations SAP AWS Salesforce ServiceNow Oracle NetSuite Slack Workday Explore Boomi Marketplace Connect Any Application Connect with NetSuite Connect with Snowflake Connect with ChatGPT Connect with ServiceNow Connect with Shopify Connect with Google Drive Retrieval-Augmented Generation with Boomi Manufacturing Activate shop floor data to maximize Industry 5.0 returns Healthcare and Life Sciences Activate clinical data to improve patient health Retail & CPG Activate omnichannel data to unlock customer lifetime value Financial Services Break data silos to win share of wallet Higher Education Activate campus data to unlock lifelong student success Public Sector Activate government data to win public trust Energy and Utilities Activate energy data to unlock operational resilience Automotive Activate vehicle data to unlock lifetime ownership value Explore all solutions Discover our complete portfolio of solutions IT Activate systems data to unlock speed to market Finance Activate financial data to unlock margin discipline Human Resources Activate organizational data to unlock team performance Marketing Activate behavioral data to unlock brand loyalty Sales Activate pipeline data to unlock revenue attainment Supply Chain Activate operational data to unlock throughput excellence Analytics Activate enterprise data to unlock competitive advantage Support Activate experience data to unlock customer retention Explore all solutions Discover our complete portfolio of solutions Order-to-Cash Activate revenue data to unlock scalable growth Source-to-Pay Activate spend data to unlock total cost control Hire-to-Retire Activate talent data to unlock workforce productivity Data Sovereignty Govern data and AI where they move Integration Center of Excellence Establish governed integration processes Customer 360 Create unified customer data views M&A and Divestiture Streamline technology consolidation ERP Modernization Maximize ERP investment through integration Legacy Modernization Transform outdated systems for modern needs Explore all solutions Discover our complete portfolio of solutions All Customer Stories Resource Center Browse our library of learning materials Blog Thought leadership from Boomi experts Events & Webinars Learn on-demand, network in-person eBooks & Reports Exclusive guides on AI, automation, and more Podcast Learn about API and integration business trends Training 100+ courses to master the Boomi platform Community Engage, learn, and grow with peers Build with Boomi Short video lessons from Boomi experts Product Updates Stay current with the latest platform enhancements Help Docs Find detailed product guides and technical references Developer Docs Explore Boomi’s APIs, SDKs, and technical integration guides File Support Ticket Submit and track technical assistance requests System Status Monitor Boomi service status in real-time Customer Success Maximize platform value with expert-led guidance Professional Services Get expert guidance for complex implementations Managed Services Let Boomi handle your integration infrastructure Explore All Services See everything Boomi can do for your team Partner Ecosystem Overview Learn about our global partner network Find a Partner Locate experts for your integration needs Become a Partner Join our collaborative partner program Partner Login Access partner portal resources Embedded & Software Providers Integrate capabilities into your own solutions Systems Integrators Implement Boomi solutions for clients Technology Partners Collaborate on technical solutions Amazon Web Services Cloud integration with AWS services ServiceNow Streamlined IT workflow automation Snowflake Governed, secure, cloud-native data access Start free trial Watch demo Contact Sales Service Description Introduction to Your Service As described in this Service Description (the “Service Description”), the Boomi Enterprise Platform Service (the “Service”) provides customer (“you” or “Customer”) access to a proprietary, business-integration, software-as-a-service via the Internet on a subscription basis. The Service enables you to integrate your data, software and software applications. Elements of the Service can be hosted by Boomi in a public runtime cloud or downloaded and installed behind your firewall. Offer Description In connection with the Service, Boomi will provide Customer access to and use of a web-based software platform, developed, provided and hosted by Boomi, that enables you to design, build and execute integration processes (the “Boomi Enterprise Platform”). The Boomi Enterprise Platform includes the Boomi Runtime, the Connector, and the Boomi Integration Platform. Definitions A “Connection” is one connection end-point to a database, application, or API for use in an integration process created within the Boomi Integration Platform. “Enterprise” class Connections and “Standard” class Connections are as stated at https://boomi.com/platform/integration/applications/. Customer will be periodically notified in writing of added or deleted available Connections. “Boomi Runtime” means the proprietary runtime engine hosted by Boomi, or downloaded and installed behind your firewall, which executes the integration processes. “Boomi EDI” means the proprietary web-based Boomi Enterprise Platform software developed, provided and hosted by Boomi that enables you to design, build, execute and manage a trading partner network using traditional EDI data transformation (specifically AS2 and X12 data structures). “Boomi Integration Platform” means the web-accessible design interface and library of components developed by Boomi, including, but not limited to, connectors, transformation maps, error handling modules, decision handling modules and processing logic, that enable you to design, create, build and manage an integration process. “Connector” means the software code developed by Boomi that enables a connection to one instance of an application, database or file format. “ViewData” is a function within the Service that provides Customer with the ability to use a web browser to view data from the integrations processed by the Boomi Runtime. Optional Services Customer may elect to purchase the following optional services which, if purchased, will be reflected on Customer’s Order Form: Consulting Services: Hourly, prepaid, or per-interface consulting, offering expertise in Boomi Enterprise Platform and general enterprise integration best practices. Boomi Fundamentals ILT: Depending on the service purchased, either a web-based training and consulting service to help Customer become self-sufficient in using the Service or an onsite service involving integration consulting, assistance defining and implementing a pilot integration process and, if purchased, Boomi Enterprise Platform training and certification. Support Services: Boomi’s goal is to provide support according to the tables below, depending on the level of support you’ve purchased. Standard Business Hours are defined by region: Asia Pacific (APAC): 8am — 8pm GMT+11, Monday — Friday Americas: 8am — 8pm ET, Monday — Friday Europe, Middle East, Africa (EMEA): 8am — 8pm GMT, Monday — Friday Extended Business Hours are from Sunday 5pm – Friday 8pm. If you believe Boomi has failed to respond to your support request in a timely manner, please contact us at customersuccess@boomi.com and we will work to remedy the situation. Standard Premier Premier Plus Hours of Coverage Standard Business Hours 24×7 for Severity 1 Extended Business Hours 24×7 for Severity 1 24×7 for all Severity Levels Support Channels User Forums Web Portal Access During Business Hours User Forums Web Portal Access During Business Hours Live Chat Phone User Forums 24×7 Web Portal Access Live Chat Phone Number of Cases 15 / year Unlimited Unlimited Case Overage Charge Overages are charged at then current list price None None Support Response Time Standard Premier Premier Plus Severity 1 (Urgent): Security breach, production down, or complete system failure. Significant parts of the system are not secure or are inaccessible or inoperable. There is no viable workaround. 1 hour 1 hour 1 hour Severity 2 (High): Primary business requirements could not be met. There are no easily apparent viable workarounds. Performance, functionality, or usability is seriously degraded. 2 business days 8 business hours 4 hours Severity 3 (Medium): Business requirements can be met with the system. Workaround is apparent. Performance, functionality, or usability is not seriously degraded. 2 business days 8 business hours 4 hours Severity 4 (Low): May be addressed in a future release at Boomi’s discretion. Minor typos, wish list suggestions, but not a required change. Would not affect release accuracy or usability in any significant way. 2 business days 8 business hours 4 hours Service Levels Boomi makes the Service available to you pursuant to the Boomi Enterprise Platform Service Level Agreement (“SLA”), which is posted at boomi.com/sla and is hereby incorporated into this Service Description. The SLA may be amended from time to time by Boomi, and any such amended version of the SLA will be the operative SLA with respect to this Service Description and the Service (i) from that point forward, or (ii) upon the next renewal date of the term, if Customer provides written notice of Customer’s objection to the change within 30 days of the amendment. Any new features added by Boomi that update, augment, or enhance the Service will also be subject to this Service Description. Billing Billing is done on an annual basis up-front, except in the case of Consulting Services that are purchased separately, and is payable in accordance with the payment terms set forth in your Order Form. If Boomi is hosting the Boomi Runtime in the public runtime cloud, the Boomi Enterprise Platform fees (as listed on your Order Form) include up to one (1) gigabyte of data processed per Boomi Runtime per month (the “Base Amount”). If you exceed the Base Amount, you will be invoiced an additional one-hundred-and-seventeen dollars ($117 USD) a month in additional data volume fees for each gigabyte or fraction thereof processed in excess of the Base Amount. Boomi may impose a reconnection fee in the event Customer’s account is suspended and Customer thereafter requests access to the Services. The activation date (“Activation Date”) of this Service Description is the date on which the related Order Form is executed by the Customer and accepted by Boomi. Billing will begin on the start date specified in the Order Form (the “Billing Start Date”). Boomi Professional Services are available and, if purchased, are subject to a separate signed Professional Services Agreement. Data Transfer If Customer uses a Boomi Runtime that is hosted by Boomi or engages the ViewData function, Customer data will be transferred to the Boomi Enterprise Platform in the United States. For the purposes of any such transfer, and as required by the applicable Master Services Agreement (“MSA”) that governs Customers’ use of the Service, Boomi will put in place adequate protection to safeguard the Customer data as follows: (i) to the extent Customer data is confidential, Boomi will protect such data in accordance with the confidentiality terms set forth in the MSA, (ii) Boomi will use appropriate technical and organizational measures to protect Customer data (including any personal data) against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and (iii) Boomi will obligate its subcontractors and/or business partners who may have access to the Customer data to adopt equivalent security measures to those set out in subsection (ii) above. Miscellaneous Other than with respect to the Boomi Enterprise Platform, no hardware or software is being transferred, sold, leased or licensed to Customer under this Service Description. To the extent Boomi uses hardware or software as part of its delivery of the Service, such hardware or software will be licensed, owned or otherwise held by Boomi. Upon successful implementation of the Service, Customer agrees to reasonably support reference activities including press releases, case studies, reference calls and speaking engagements. Terms & Conditions Availability varies by country. To learn more, customers and Channel Partners should contact your sales representative for more information. Trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Specifications are correct at date of publication, but are subject to availability or change without notice at any time. Boomi and its affiliates cannot be responsible for errors or omissions in typography or photography. This Service Description is governed by and subject to the terms and conditions in Customer’s separate signed MSA to the extent such agreement explicitly authorizes Customer to order the Service or, in the absence of such agreement, Boomi’s terms and conditions of sale apply and are available upon request or online at boomi.com/msa. If you purchased the Boomi Customer Care support offering, your Service Description can be found at the following link, www.boomi.com/legal/customercare.