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Talkdesk is a Leader in the 2026 Gartner® Magic Quadrant™ for CCaaS! Get the report. about A trusted and secure customer experience solution. Talkdesk Customer Experience Automation (CXA) and CX Cloud™ are trusted by more than 1,800 businesses in 75 countries. Talkdesk’s industry-leading voice quality and security certifications keep contact centers and customer experience teams safe from threats. Performance you can trust. 0.00 Global MOS – Voice quality 0+ Security and compliance certifications Enterprise-class security. Talkdesk holds more than 30 certifications to ensure your business and customer data are always secure and aligned with rigorous security frameworks and privacy laws. VISIT SECURITY Real-time status updates. The Talkdesk Status website provides real-time information and transparency around service availability, performance, and security of Talkdesk. VIEW SYSTEM STATUS Confidence with Business Continuity Talkdesk is the first and only cloud contact center platform to receive the ISO 22301 certification for Business Continuity Management. Our infrastructure and operations teams are available 24/7. SEE MORE CERTIFICATIONS Guaranteed voice quality. Talkdesk Global Communications Network™ (GCN) is designed to minimize latency and support optimal call distribution for crystal-clear conversations, backed by industry-leading MOS scores. READ ABOUT THE NETWORK CX Strategy for CX Success. Talkdesk’s CX Strategy experts assist you every step of the way, building the business case, implementing, and elevating your customer experience. START THE TRANSFORMATION Trusted worldwide. We’re proud of our customer reviews and high scores across all the major review websites, including Gartner Peer Insights, G2Crowd, and Salesforce AppExchange. CHECK OUT CUSTOMER REVIEWS Customers love Talkdesk. Rated 8.2 out of 10 based on 708 reviews and ratings on Sep 22, 2026 The Application is very simple and foolproof, especially for new hires. The instructions and tabs are simple. John Michael Santiago Aug 26, 2026 It allows us to monitor call activity, track and document call dispositions, review performance, and identify trends. We also use the system for quality assurance, reporting, coaching, and training to ensure our team provides accurate, efficient, and consistent guest service. David Ortiz Aug 06, 2026 We have been able to handle the increase in contact volume by having the AI Autopilot agent answer any questions that don't require access to the customer's account. We have done this without backfilling any open positions. Our talk time has decreased with the implementation of Copilot to transcribe the calls and then summarize the interaction, again allowing us to handle a larger number of contacts while still maintaining service levels without increasing headcount. Leala Rice Aug 19, 2025 Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers. Adam Tilston Aug 07, 2025 This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy. Zinhle Msibi Aug 01, 2025 It is easy to use and understand; even someone who has never used it can log in and understand its features. Londeka Ndlovu Jul 31, 2025 Talkdesk has a positive impact on all agents when it comes to being effective and being updated with the quality evaluations and tracking daily calls. The app is easy to navigate, even a person with low computer skills can be able to use it. Ayanda Mwandla Jul 02, 2025 We implement Talkdesk to connect with our customers, incoming calls, outgoing calls, call transfers, and conference calls. Our organization employs more than 100 employees and it has served our needs very well and efficiently. Deployment was fairly quick and easy, as well as dedicated support, even after hours. Carlos Delgado Barcia Related resources. Brochure Global Communications Network Ebook Talkdesk security policies Let us help you create customer experience magic with the power of AI. Request a demo to see how AI can boost results for your business.