Snapshot 21788
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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{
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],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-08-31T18:00:07.586+02:00",
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{
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{
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"id": "lysg1mbt9b0q",
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},
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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},
{
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"body": "We're pleased to announce the upcoming August 31, 2026 release of Zensai!\nThe roll-out will commence on Monday, August 31, and will be staged across our Regional Data Centers.\n\nThe update will start on the following schedule, no downtime is expected, but some performance degradation might occur during the deployment:\nApps Proxy at 3AM CET time\nNorth Europe at 4AM CET time\nGermany West at 4AM CET time\nSwitzerland North at 4AM CET time\nUK South at 4AM CET time\nUnited States at 8AM CET time\nUS GCC at 10AM CET time\nCentral Canada at 8AM CET time\nJapan East at 5PM CET time\nAustralia at 5PM CET time\nTeams Learn365 app will be updated after all regions.\n\nRelease notes are coming soon and will be posted later as usually here - https://helpcenter.zensai.com/hc/en-us/articles/360018652578-Learn365-release-notes",
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}
],
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"name": "Zensai August 31, 2026 Release (v3.77)",
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{
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],
"body": "All affected customers have now been successfully migrated to Azure Communication Services and have been informed of the change.\nEmail notification delivery has been restored for the impacted organizations, and no further action is required from customers.\n\nIf you have any questions or experience any further issues, you can always create a support ticket through our Help Center.",
"created_at": "2026-08-11T15:43:52.954+02:00",
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{
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"body": "We have identified an issue affecting email notifications for customers using the legacy Perform \u0026 Engage (Weekly10) notification configuration.\n\nOur investigation found that Amazon Web Services (AWS), which supports this legacy email infrastructure, flagged an issue with the associated account and temporarily paused email sending from this service. As a result, some notification emails sent through the legacy configuration may not be delivered.\n\nCustomers using the default notification sender ([email protected]) are not affected.\n\nAs a mitigation, we are proactively migrating affected organizations from the legacy configuration to the default notification sender and notifying impacted administrators of the sender address change.\n\nOur teams are actively working to complete these migrations and minimize further impact. We will provide further updates as needed.",
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}
],
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},
{
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},
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},
{
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},
{
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},
{
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},
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},
{
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},
{
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"description": null,
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}
],
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},
{
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{
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{
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{
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{
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},
{
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{
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],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-08-03T17:00:07.591+02:00",
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},
{
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{
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{
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},
{
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{
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"old_status": "operational"
},
{
"code": "74kr6vbskwl1",
"name": "Learn365 Switzerland",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently experiencing an issue affecting learner progress management actions in Learn365.\n\nSome customers may be unable to clear learner progress, edit learner progress, or force a retake. These actions may keep loading without completing or return an error.\n\nOur engineering team has identified the issue as related to a recent migration and is actively working on a fix. We expect the fix to be available soon.\n\nWe will provide further updates as soon as more information is available.",
"created_at": "2026-06-05T16:19:00.067+02:00",
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"deliver_notifications": true,
"display_at": "2026-06-05T16:19:00.067+02:00",
"id": "j4k1b02bw04g",
"incident_id": "vgk2znhl0y5g",
"status": "identified",
"tweet_id": null,
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"updated_at": "2026-06-05T16:19:00.067+02:00",
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"metadata": {},
"monitoring_at": null,
"name": "Issues with clearing, editing learner progress and forcing retakes in Learn365",
"page_id": "dkly2xk2y4dk",
"postmortem_body": "### **Root Cause and Analysis**\n\nDuring the Learn Service deployment, a database migration introduced a schema change that removed a database column still required by another platform component.\n\nAs a result, the affected component was no longer fully compatible with the updated database schema, which caused learner progress management actions to fail or remain loading without completing.\n\nThe issue was related to a deployment sequencing dependency between platform components. This dependency was not identified early enough during the release validation process.\n\n### **Resolution**\n\nOnce the root cause was identified, we applied a hotfix to restore the required database column.\n\nThis restored compatibility between the affected platform components and resolved the issue affecting learner progress management actions.\n\n### **Remediation Items**\n\nTo reduce the risk of similar incidents in the future, we are implementing the following improvements:\n\n**Improved release dependency checks** \nWe are strengthening release validation to ensure dependencies between platform components are identified and confirmed before deployment.\n\n**Updated database migration guidelines** \nWe are formalizing additional safeguards for database schema changes, especially when removing database fields that may be used by multiple platform components.\n\n**Additional deployment review automation** \nWe are introducing automated checks to help identify potentially risky database migration patterns before release.\n\n**Stronger release readiness validation** \nWe are improving release readiness checks to ensure critical validation steps are completed before production deployment.\n\nWe apologize for the disruption this caused and appreciate your patience while our teams investigated and resolved the issue.",
"postmortem_body_last_updated_at": "2026-06-09T21:52:02.263+02:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-06-09T18:20:33.222+02:00",
"reminder_intervals": null,
"resolved_at": "2026-06-05T17:11:21.333+02:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/0g2xjzpk5ky5",
"started_at": "2026-06-05T16:18:59.890+02:00",
"status": "resolved",
"updated_at": "2026-06-09T21:52:02.265+02:00"
}
],
"page": {
"id": "dkly2xk2y4dk",
"name": "ZENSAI",
"url": "https://status.zensai.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}