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Skip to main content NEC and Netcracker Complete Acquisition of CSG Systems. The integration of CSG with Netcracker creates a more comprehensive and unified digital platform.Learn More Data Privacy & Security CSG Trust Center CSG is committed to protecting customer data by embedding privacy and security into every solution we deliver. We undergo regular independent audits and comply with applicable data protection laws and global standards including ISO 42001, ISO 27001, PCI DSS, SOC 2 Type II, SOC 1, HIPAA, GDPR. Through our Trust Center, customers can access up-to-date certifications and policies that demonstrate our transparency, accountability, and commitment to safeguarding personal data. Log in or register for an account to review CSG’s security documentation. Review access instructions New Users Watch the video to learn how to register for a new account. Returning Users Click the link below to access the Trust Center. MyCSG Support - Registration CSG Trust Center User Guide Trust Center User Guide Watch the video to learn how to register for an account, access CSG’s Trust Center and find the security and compliance documentation you need. View compliance certifications Our commitment to responsible AI CSG achieves ISO 42001 The first international standard for managing AI This certification validates our compliance with the ISO 42001 standard requirements and shows our customers that we’re not just innovating with AI, we’re doing it responsibly with operational integrity. See more details CSG’s AI guiding principles Deliver positive experiences for our customers and our employees. Transparently deliver exceptional solutions with an inclusive approach. Implement security and privacy by design into our AI development. Respect property rights through data integrity and IP ownership. Learn more about CSG's approach to AI Security & Compliance Industry and regulatory compliance ISO 42001:2023 ISO 42001:2023 is the first international standard for managing AI. ISO 27001:2022 ISO 27001:2022 is the world's best-known standard for information security management systems (ISMS). PCI DSS v4.0 Level 1 Service Provider The Payment Card Industry Data Security Standard (PCI DSS) specifies the technical and operational requirements designed to protect account data. SOC 2 Type II and CSA Star - Enterprise Cloud Services CSG's SSAE 18 SOC 2 Type II and CSA Star Report for Enterprise Cloud Services Report provides assurance that CSG's service commitments and system requirements for Security and Availability are achieved along with the design of controls to meet the requirements of the Cloud Security Alliance's (CSA's) Cloud Control Matrix (CCM) Version 4.0.3 control specifications criteria. CSA Star CSG is a member of the Cloud Security Alliance (CSA) and listed as a CSA Trusted Cloud Provider. SOC 2 Type II – CSG Encompass Platform A SOC 2 examination is a report on controls at a service organization relevant to security, availability, processing integrity, confidentiality, or privacy. SSAE SOC 1 SOC 1 is an examination of controls at a service organization that are likely to be relevant to user entities' internal control over financial reporting. HIPAA Healthcare organizations must comply with The Health Insurance Portability and Accountability Act (HIPAA) privacy, security, and breach notification rules. GDPR The General Data Protection Regulation is a European Union law requiring organizations to protect personal data and privacy rights of anyone in EU territory. Information Security Requirements CSG’s security program is compliant with all legal and industry mandated information security requirements. CSG abides by all laws, regulations, and industry-mandated information security standards applicable to its duties and obligations related to information security for products and services provided by CSG. See more details Need more details? Our team is here to provide clarity. Reach out to learn more about CSG’s security measures, compliance certifications, or policies. Contact us