Snapshot 220947
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Security is a Core Principle, Not an Afterthought Unthread is built with security at its core. We're SOC 2 Type II certified and trusted by Fortune 500 companies to handle their most sensitive support operations. Access our trust center Certifications & compliance Audited, attested, and continuously monitored by independent third parties. SOC 2 Type II Independently audited for security, availability, and confidentiality controls. HIPAA Compliant BAAs available for healthcare organizations handling protected health information. SSO & SCIM Enterprise single sign-on with SAML 2.0 and automated user provisioning via SCIM. Role-Based Access Control Granular permissions ensure team members only access what they need. Data Encryption All data encrypted in transit (TLS 1.3) and at rest (AES-256) across all systems. 99.9% Uptime SLA Enterprise-grade reliability with redundant infrastructure and automated failover. Security practices The operational discipline behind the certifications. Regular Penetration Testing Third-party security assessments conducted annually to identify and remediate vulnerabilities. Incident Response Plan Documented procedures for detecting, containing, and recovering from security incidents. Employee Security Training All team members complete security awareness training and background checks. Vendor Risk Management Rigorous evaluation of third-party vendors and continuous monitoring of supply chain risk. Agreements & documentation Every agreement, report, and control your legal and security teams need — in one place. Data Processing Agreement Our standard DPA covers GDPR, UK GDPR, and applicable data protection laws — pre-signed and ready to countersign. Business Associate Agreement HIPAA BAA available for healthcare and health-tech customers processing PHI through Unthread. Subprocessor List Full transparency on every vendor we use to deliver the service, with notification on any changes. SOC 2 Type II Report Latest audit report available under NDA through the Unthread Trust Center. Penetration Test Summary Executive summary of our most recent third-party penetration test available on request. Security Whitepaper Deep dive into our architecture, controls, data flows, and disaster recovery posture. Your data, in your region Choose where your data lives. Unthread offers isolated, dedicated database instances in specific countries — purpose-built for teams with strict data sovereignty and latency requirements. US United States EU European Union UK United Kingdom AU Australia CA Canada Need a region you don’t see? Talk to our team — we support custom deployments for enterprise customers. Visit the Trust CenterContact security team