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Privacy Policy
Last Updated: December 2, 2025
Your privacy is important to us. This Privacy Policy explains how FlutterChatIO collects, uses, discloses, and safeguards your information when you use our live chat service for Flutter applications.
Service Provider: Sirius Corporate Services Provider
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E
Contact: [email protected]
Table of Contents
Information We Collect
Cookies and Similar Technologies
How We Use Your Information
Information Sharing and Disclosure
Sub-processors
Data Retention
Data Security
Your Rights and Choices
International Data Transfers
European Privacy Rights (GDPR)
California Privacy Rights (CCPA)
Children's Privacy
Changes to This Policy
Contact Us
1. Information We Collect
1.1 Information You Provide Directly
When you register for and use FlutterChatIO, we collect information you provide directly to us:
Account Information: Email address, password (encrypted), and company or organization name
Payment Information: When you subscribe to a paid plan, payment details are collected and processed by our payment processor, Stripe. We do not store your full credit card number.
Slack Workspace Information: When you connect your Slack workspace, we receive your workspace ID, bot tokens, and channel information
Support Communications: Any information you provide when contacting our support team
1.2 Information Collected Automatically
We automatically collect certain information when you use our service:
Chat Data: Messages sent between your Flutter app users and your team via Slack, including text content, timestamps, and any file attachments
Device Information: Device type, operating system, app version, and unique device identifiers from your mobile app users
Usage Information: API usage statistics, connection logs, feature usage patterns, and service performance metrics
Log Data: IP addresses, browser type, access times, pages viewed, and error logs
1.3 Information from Third Parties
We may receive information about you from third parties:
Slack: User profile information and workspace data when you authorize our Slack integration
Google: Basic profile information if you sign in using Google OAuth
Payment Processors: Transaction status and subscription information from Stripe
2. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our service:
2.1 Essential Cookies
These cookies are necessary for the service to function and cannot be disabled. They include:
Session cookies to keep you logged in
Security cookies to prevent fraud and protect your account
2.2 Analytics Cookies
We use analytics to understand how visitors interact with our service. This helps us improve our features and user experience.
2.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of our service.
3. How We Use Your Information
We use the information we collect for the following purposes:
Provide and Maintain the Service: Facilitate real-time chat between your Flutter app users and your Slack workspace, process messages, and deliver notifications
Account Management: Create and manage your account, authenticate users, and process payments
Customer Support: Respond to your inquiries, provide technical assistance, and resolve issues
Service Improvement: Analyze usage patterns, identify trends, and enhance features and performance
Security: Detect, prevent, and address fraud, abuse, and security threats
Communications: Send you service-related announcements, updates, and promotional messages (with your consent where required)
Legal Compliance: Comply with applicable laws, regulations, and legal processes
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 With Your Consent
We share information when you direct us to do so, such as when you connect your Slack workspace or authorize third-party integrations.
4.2 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
Slack Technologies: To deliver messages to your Slack workspace
Amazon Web Services: For cloud hosting, database, and infrastructure services
Stripe: For payment processing and subscription management
Google: For authentication services
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.4 Business Transfers
If FlutterChatIO is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
4.5 Protection of Rights
We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
5. Sub-processors
We engage certain third-party sub-processors to assist in providing our services. These sub-processors have access to personal information only to perform specific tasks on our behalf and are obligated to protect it.
For a complete list of our current sub-processors, please visit our Sub-processors page.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
Account Information: Retained while your account is active and for 30 days after account deletion to allow for recovery
Chat Messages: Retained for the duration of your subscription. You may request deletion of specific conversations at any time
Payment Records: Retained for 7 years to comply with tax and accounting requirements
Usage Logs: Retained for 90 days for security and debugging purposes
Support Communications: Retained for 2 years to provide consistent support
When data is no longer needed, we securely delete or anonymize it.
7. Data Security
We implement industry-standard security measures to protect your information:
Encryption in Transit: All data transmitted using HTTPS/TLS encryption
Secure WebSockets: Real-time connections secured with WSS protocol
Password Security: Passwords encrypted using industry-standard hashing algorithms
Access Controls: Strict access controls and authentication for all systems
Infrastructure Security: Hosted on AWS with enterprise-grade security
Regular Audits: Ongoing security monitoring and assessments
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights and Choices
8.1 Access and Update
You can access and update your account information through your dashboard at any time.
8.2 Data Export
You can request an export of your data by contacting our support team. We will provide your data in a structured, commonly used format.
8.3 Account Deletion
You may request deletion of your account and associated data by contacting us. We will delete your data within 30 days, except where retention is required by law.
8.4 Communication Preferences
You can opt out of promotional communications by clicking the unsubscribe link in our emails or updating your preferences in your account settings.
8.5 Disconnect Integrations
You can disconnect your Slack workspace at any time through your dashboard, which will stop new conversations from being created.
9. International Data Transfers
FlutterChatIO is operated from the United Arab Emirates, with infrastructure hosted by Amazon Web Services. Your information may be transferred to and processed in countries other than your country of residence, including the United States.
When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:
Standard Contractual Clauses approved by relevant authorities
Data processing agreements with all service providers
Compliance with applicable data protection frameworks
10. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate personal data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing of your personal data for certain purposes
Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data
Legal Basis for Processing: We process your personal data based on:
Performance of a contract (providing our services to you)
Legitimate interests (improving our services, security)
Legal obligations (compliance with laws)
Your consent (where specifically requested)
To exercise these rights, please contact us at [email protected]. You also have the right to lodge a complaint with your local data protection authority.
11. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request information about the categories and specific pieces of personal information we have collected about you
Right to Delete: Request deletion of your personal information, subject to certain exceptions
Right to Opt-Out: Opt out of the sale of your personal information. Note: We do not sell personal information
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, please contact us at [email protected] or through your account dashboard.
12. Children's Privacy
FlutterChatIO is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:
Update the "Last Updated" date at the top of this policy
Notify you by email or through a notice on our service
Provide a summary of key changes
Your continued use of FlutterChatIO after changes become effective constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: Sirius Corporate Services Provider
Meydan Grandstand, 6th floor, Meydan Road
Nad Al Sheba, Dubai, U.A.E
Response Time: We aim to respond to all privacy-related inquiries within 30 days.