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Compliance and Security Protecting your data and customer is one of the most important objectives of any customer experience management program. SuccessKPI makes the privacy and protection of the data on our network and platform our #1 job. Security Whitepaper Learn more about SuccessKPI’s security processes for people, product features, cloud and network, monitoring and incident response, physical spaces, and third-parties. Trust and Security Our Policies and Procedures SuccessKPI customers can rest assured that we have established a full framework of operational systems policies and procedures orchestrated in such a way to protect data in transit and at rest in our SaaS platform. These policies and procedures meet the highest industry standard and are audited and certified regularly in accordance with leading security and operational performance standards including PCI, SOC2, HIPAA, ISO 27001, GDPR, CCPA, LGPD, FedRAMP, and more. Additional Protection In addition to the protections provided by our own internal and external systems and procedures, SuccessKPI also relies on a blue-chip list of suppliers which are also equipped and certified to meet the applicable standards associated with protecting customer data on behalf of enterprise. System Controls for Enterprise Going beyond the efforts taken by SuccessKPI and our suppliers, we also share a responsibility model. We have created a series of internal system controls such as role-based access and role-level data segregations to empower our enterprise customers to further control and protect data in their application space. Our Global Contact Center Partners Additional Resources Review additional resources on SuccessKPI security and policies. Privacy Policy Cookie Policy (ISMS) Policy Information Security Management System Connect with a Security Expert Connect Now