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Privacy Policy
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Privacy Policy
Last Updated: December 20, 2024
VDF AI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you use our services.
1. Information We Collect
Personal Information
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, company name, job title
Account Information: Username, password, profile information
Billing Information: Payment details, billing address, transaction history
Technical Information: IP address, browser type, device information, usage patterns
Communication Data: Messages, support tickets, feedback, survey responses
Automatically Collected Information
We automatically collect certain information when you use our services:
Log data (IP addresses, browser types, operating systems)
Usage analytics and performance metrics
Cookies and similar tracking technologies
Device identifiers and network information
2. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery: Provide, maintain, and improve our AI solutions and services
Account Management: Create and manage your account, authenticate users, process payments
Communication: Send service updates, security alerts, support messages, and marketing communications
Analytics: Analyze usage patterns, improve service performance, and develop new features
Legal Compliance: Comply with legal obligations, resolve disputes, and enforce agreements
Security: Protect against fraud, unauthorized access, and other security threats
3. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
Contract Performance: Processing necessary to fulfill our service agreements
Legitimate Interests: Improving services, security, and business operations
Legal Compliance: Meeting regulatory and legal requirements
Consent: Where you have provided explicit consent for specific processing activities
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers: Trusted third-party vendors who assist in service delivery (hosting, payment processing, analytics)
Business Partners: Strategic partners for joint services or integrations, with your consent
Legal Requirements: When required by law, court order, or to protect our rights and safety
Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third parties.
5. Data Security
We implement comprehensive security measures to protect your personal information:
Encryption: Data encrypted in transit and at rest using industry-standard protocols
Access Controls: Role-based access with multi-factor authentication
Infrastructure Security: Secure cloud infrastructure with regular security audits
Employee Training: Regular security awareness training for all personnel
Incident Response: Comprehensive procedures for security incident management
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal data
Portability: Receive your data in a structured format
Restriction: Limit how we process your data
Objection: Object to certain processing activities
Withdraw Consent: Revoke previously given consent
Lodge Complaints: File complaints with supervisory authorities
7. Data Retention
We retain your personal information only as long as necessary for:
Providing our services and fulfilling contractual obligations
Complying with legal and regulatory requirements
Resolving disputes and enforcing agreements
Legitimate business purposes such as fraud prevention
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
8. International Data Transfers
VDF AI is based in Sweden (EU). When we transfer personal data outside the European Economic Area (EEA), we ensure adequate protection through:
European Commission adequacy decisions
Standard Contractual Clauses (SCCs)
Binding Corporate Rules (BCRs)
Other appropriate safeguards as required by applicable law
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies: Required for basic website functionality
Performance Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness
You can control cookie preferences through your browser settings or our cookie consent manager.
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
Posting the updated policy on our website
Sending email notifications to registered users
Providing in-app notifications where applicable
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact us:
VDF AI AB
Data Protection Officer
Email: info@vdf.ai
Phone: +46 70 563 81 85
Mailing Address:
VDF AI
Sörmlandsvägen
192 54 Sollentuna
Stockholm, Sweden
We will respond to your inquiries within 30 days as required by applicable law.
Note: This Privacy Policy is designed to comply with GDPR, CCPA, and other applicable privacy laws.
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