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Book a demo 30 minutes Welcome to Harmonic We’d love to set you up with a demo! What email address should we use for the invite? Thank you! Your submission has been received, please wait while we redirect you. Oops! Something went wrong while submitting the form. You agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. See Cookie Policy PreferencesAcceptReject Privacy Policy Cookie policy Harmonic Email and Calendar Integrations Terms Harmonic LinkedIn Integration Terms Terms of Service AI and LLM Processing Addendum Archives Last updated: March 25, 2026 Privacy Policy We know that you care about how your personal information is used and shared, and we take your privacy seriously. Please read this Privacy Policy (“Policy”) to learn more about our privacy practices. If you are a California resident, please also see our Privacy Notice for California Residents. Scope and Purpose This Policy applies to harmonic.ai and any other websites, applications, widgets, products, services, and other on- and offline offerings (collectively, the “Services”) owned and operated by Harmonic AI, Inc. and our affiliates and subsidiaries (collectively, “Harmonic”). This Policy covers our treatment of the personal information we gather through our Services. This Policy does not cover the data practices of third parties that we do not control. What data do we collect? The types of information we collect depends on how you use the Services. We also collect publicly available information, as described below. If you authorize Harmonic to access data maintained in your account with Google via the Google API Services, including data in your Gmail or Google Calendar account, we will only collect and use that data as specified in the Google API Services Usage Disclosure section below. Information you Provide We collect personal information you provide to us directly through our Services. For instance, if you request a demo or sign up for updates through harmonic.ai, we will collect your email address to contact you. Communications with Us We collect personal information from you when you communicate with us, for example if you email or chat with our team with questions or support requests, we will collect your name, email address, and any personal information included in the body of your message. If you respond to a survey from Harmonic, we will collect the information provided in your response, which may include personal or contact information. Note that we may also record customer support calls with your permission. If your support call is recorded, you will be notified on the call. Information We Collect Automatically We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, approximate location derived from IP address, and Internet Service Provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services. Cookies and Other Automatic Collection Technologies We use cookies, pixels, and similar automatic collection technologies on our Services. The technologies that we use fall into four categories: Strictly Necessary. These technologies are necessary for the Services to function and cannot be turned off. You can set your browser to block these cookies, but some parts of the Services will not work. Functional. These technologies enable the Services to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some functionality may not be available. Performance. These technologies allow us to understand more about our users so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and see how visitors move around the Services. Information collected from these cookies is aggregated and not identifiable to individuals. Analytics We use analytics tools, including Google Analytics, to gather data about our customers’ interactions with our Services in order to understand how our Services are used, improve the Services, and improve customer support. If you’d like to opt-out of Google Analytics, we recommend installing Google’s browser add-on that can be found at https://tools.google.com/dlpage/gaoptout. Events We may collect personal information (either directly from individuals or from other sources such as event hosts or co-sponsors) in an on- or offline capacity when we attend conferences, trade shows, and other events. Information We Collect from Other Sources To power our Services, we collect content which may include personal information about individuals from public sources, such as government websites and public-facing portions of social media websites. We aggregate this data from publicly available sources to form firmographic profiles of organizations. This includes information that would be traditionally found on a public resume or professional profile such as name, location, professional history, certificates, and professional qualifications. To opt out of this information collection, or to exercise other privacy rights, please see the Your Privacy Choices and Rights section of this Policy. How does Harmonic use Personal Information? How we use your personal information depends on how you interact with us. We use personal information for internal purposes, such as: Providing Services Managing information and accounts Providing access to certain areas, functionalities, and features of our Services Answering requests for customer or technical support Communicating with you about your account, activities on our Services, and policy changes Processing your financial information and other payment methods for products or Services purchased Allowing you to register for events Marketing our Services Tailoring and providing you with content, such as email campaigns and social media content Other Administrative Purposes Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity Measuring interest and engagement in our Services Improving, upgrading or enhancing our Services Developing new products and Services Ensuring internal quality control and safety Authenticating and verifying individual identities, including requests to exercise your rights under this policy Debugging to identify and repair errors with our Services Auditing relating to interactions, transactions and other compliance activities Enforcing our agreements and policies Complying with our legal obligations Consent We may also use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent, we also use your information for other purposes as requested by you or as permitted by applicable law. Automated Decision Making We may engage in automated decision making, including profiling. Our processing of your personal information will not result in a decision based solely on automated processing that significantly affects you unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to engage in such automated decision making. If you have questions about our automated decision making, you may contact us as set forth below. AI-Powered Assistant When you use our AI-powered assistant (also referred to as “Scout”), we collect the queries and inputs you submit, which may include personal information you choose to provide. We retain your queries and responses to maintain your request history. When using Scout, we use the personal information you provided to: Provide, maintain, and improve the Scout functionality without integrating any of your personal information; Display your search history to you within the Services; Ensure security and detect misuse of the Services; and Debug and resolve technical issues. Scout utilizes third-party artificial intelligence services, which may include large language models provided by OpenAI, Google, Anthropic, and other AI service providers. These providers are contractually bound to not train on your data, and to process your data only as instructed by us and in compliance with this Policy. If you would like a current list of providers, please contact us at info@harmonic.ai. Microsoft and Google API Services Usage Disclosure Harmonic deploys Microsoft API and Google API for its Email and Calendar integration services which allows users to integrate their Email and Calendar accounts with the Harmonic platform to enhance user experience with our Services, as described in Harmonic’s Email and Calendar Integration terms of use Harmonic’s Email and Calendar Integration terms of use. We will only provide this integration with your explicit consent, which you may revoke at any time. Further, we will only use the data accessed from your Microsoft or Google accounts (collectively, your “API Account Data”) as permitted by the applicable API Policies (e.g. Microsoft API Terms of Use, Google API Services User Data Policy) and by the limitations detailed below. If we wish to use your API Data for any other purpose, we will first obtain your explicit consent to do so. API Account Data Accessed When you choose to integrate your email and calendar accounts with our Services, we will only access and collect the following data: Email subject lines, recipients, and dates of correspondence. Calendar events, dates, and attendees. Scope and Limitation of Access to API Account Data Our access to your API Account Data is limited to the specific purposes of providing our Services to you. We will not access, use, or share your API Account Data for any purpose other than those clearly outlined in this Policy. We will not display or sell your API Account Data to any third party or use your API Account Data for serving advertisements, including retargeting, personalized, or interest-based advertising. API Account Data Use and Processing The API Account Data we access will be used for the purpose of integrating with the Harmonic platform's features, as further detailed in the Email and Calendar Integration terms of use. We ensure that the use of your API Account Data is directly relevant to and necessary for the specific Services you have engaged with on our platform. We will not use the API Account Data for training generalized AI/ML models. API Account Data Sharing and Third-Party Access We do not share your API Account Data with third parties unless it is necessary to provide the Services you have requested or we are legally obligated to do so. Any third-party service providers we engage with will be bound by confidentiality agreements and will only process your API Account Data as instructed by us and in compliance with this Policy. In addition, we may transfer your API Account Data for the following limited purposes: (1) to provide or improve our appropriate access or user-facing features that are visible and prominent in your interface with the Services, and only with your consent; (2) for security purposes (for example, investigating abuse); (3) to comply with applicable laws; or (4) as part of a merger, acquisition, or sale of assets of Harmonic after obtaining your explicit prior consent. Direct Access to API Account Data We do not permit Harmonic employees, consultants or other individuals to read your API Account Data unless (1) you provide us with explicit consent to view specific messages, files, or other data; (2) it is necessary for security purposes (for example, investigating a bug or abuse); (3) it is necessary to comply with applicable law; or (4) the data (including derivations) is aggregated and used for internal operations in accordance with applicable privacy and other jurisdictional legal requirements. API Account Data Security and Confidentiality We employ industry-standard security measures to protect your API Account Data and your credentials against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, access controls, and secure data storage. We regularly review and update our security practices to safeguard your information. User Control and Revocation You have complete control over the integration of your email and calendar accounts with our Services. You can easily manage and revoke access to your API Account Data at any time through your account settings in the Services or by emailing us at info@harmonic.ai. Once revoked, we will cease to access and store any further API Account Data from your integrated accounts and will delete any previously collected API Account Data within a reasonable timeframe, as further specified in our Data Retention policy below. Compliance and Cooperation with API Policies We acknowledge and adhere to applicable API Policies for your integrations. We will not use, share, or sell your API Account Data for any purpose other than those stated above and in accordance with applicable API Policies, as those policies may be updated from time to time. We will cooperate with Microsoft, Google and other relevant authorities to ensure compliance with privacy laws and regulations. How Does Harmonic Disclose Personal Information? We disclose personal information in the following limited purposes: Service Providers We may share your personal information with third-party service providers who use that information to help us provide our Services, such as IT support, hosting, customer service, and related service providers. Asset Transfers If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, personal information may be sold or transferred as part of such a transaction, as permitted by law and/or contract. Protection of Harmonic and Others We may release personal information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Harmonic, our employees, our users, or others. Your Privacy Choices and Rights Communication Preferences You may opt out of emails from us through the unsubscribe link found at the bottom of each email. Note that you may continue to receive transaction-related emails from us. Cookie Preferences You may restrict cookies on your device by adjusting your preferences. Note that by restricting cookies, some features or areas of our Services may not work. Privacy Rights Depending on applicable law, you may have rights associated with your personal information, including: Data Access and Portability: You may request a copy of personal information we have about you in a portable format and/or request us to transfer all or some of this data to a third party. Correction of Data: You may request that we update, correct, or rectify personal information we have about you. Deletion of Data: You may request that we delete personal information we have about you. Restriction of or Object to Processing: You may have the right to opt in or opt out of certain uses of your personal information, or to object to all processing of your personal information. Supervisory Authority: If you are located in the European Economic Area, Switzerland, the United Kingdom or Brazil, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law. Non Discrimination You have the right not to receive discriminatory treatment for the exercise of your privacy rights. Accessibility This Privacy Policy uses industry-standard technologies and was developed in line with the World Wide Web Consortium’s Web Content Accessibility Guidelines, version 2.1. If you wish to print this policy, please do so from your web browser or by saving the page as a PDF. If you need further assistance regarding the accessibility of this webpage, please contact us as described below. Security We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. Data Retention We generally retain personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, financial, or reporting obligations, to establish or defend legal claims, or for compliance and protection purposes. To determine the appropriate retention period for personal data, we may consider factors such as: The amount, nature, and sensitivity of the personal data The potential risk of harm from unauthorized use or disclosure of your personal data The purposes for which we process your personal data Whether we can achieve those purposes through other means Applicable legal requirements When we no longer require the personal data we have collected about you, we may either delete it, anonymize it, or isolate it from further processing. Note that in some cases, even if you submit a data deletion request, we may be required to retain your personal data, such as to comply with the law; maintain records of transactions; exercise, establish, or defend legal claims; or protect against fraud or abuse of our systems. International Data Transfers All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We take steps to safeguard your information consistent with the requirements of applicable laws. Children’s Privacy Our Services are not directed to children under 18 (or other age as required by local law), and we do not knowingly collect personal information from children. Third-Party Websites/Applications The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk. Changes to this policy Harmonic may amend this Privacy Policy from time to time. If we make material changes to the way we use Personal Information, we will notify you as required. Questions or concerns If you have any questions or concerns regarding privacy in connection with the Services, please send us a detailed message at info@harmonic.ai. Try Harmonic Schedule your demo today Thank you! Your submission has been received, please wait while we redirect you. Oops! Something went wrong while submitting the form. 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