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CryoCloud is continuously monitoring its overall security posture. Announcements Updated Terms of Service and Privacy Policy Published on Oct 5, 2026 Version 2.0 of our Terms of Service and Privacy Policy took effect on 1 September 2026, together with a new Cookie Policy. We notified all customers by email on 1 August 2026. Compliance Documentation of our compliance against global standards including certifications, attestations, and audit reports. Security Policies Continuous monitoring Note: If a control is passing all tests, it will be marked as green. If a control has a failed test that was not resolved within the past 3 days, it will be marked yellow. App Security Load Balancer Used Security Issues are Prioritized Software Development Lifecycle Web Application Firewall Data Security Daily Database Backups Encryption at Rest SSL/TLS Enforced System Access Control Policy Infrastructure Security Cloud Data Storage Restricted Encryption of Web-Based Admin Access Multiple Availability Zones Password Policy Network Security Denial of Public SSH Firewalls Logging/Monitoring Unique Accounts Used Organization Security Disaster Recovery Plan Incident Response Plan Incident Response Team Product Security Databases Monitored & Alarmed Messaging Queues Monitored & Alarmed MFA on Accounts Terms of Service Subprocessors CryoCloud B.V., based in the Netherlands, uses the subprocessors below to deliver the service. Anthropic We use Anthropic's Claude for AI-assisted engineering, operations and customer support. It can process account and support data, such as names, email addresses and support messag... Data location: Worldwide Moneybird We use Moneybird for invoicing and accounting. Data location: Netherlands PostHog We use PostHog for product analytics, such as page views and feature usage. Data location: Germany Atlassian We use Atlassian software for project management and team collaboration. Data location: Global Intercom We use Intercom to provide direct and proactive customer support. Data location: United States Microsoft We use Microsoft 365 for the productivity software suite and business emails. Data location: European Union Topics and common questions 6 Yes. Data is encrypted at rest with AES-256, using keys held in AWS Key Management Service, and in transit with TLS 1.2 or higher. Access to production systems requires multi-factor authentication and is reviewed every quarter. Yes. We work with external penetration tested, who test CryoCloud every year. We also utilize automated tools to perform regular vulnerability and penetration tests on our applications, code, networks, and infrastructure. Our standard SLA for the availability of our platform is 99.9% of the time. This means that at most we allow for 8.77 hours of downtime each year, which is around 40 minutes each month. So far, we have overachieved on our goal, and our service status can be tracked 24 hours a day at status.cryocloud.io. There, you can find information on our historic incidents and downtime. Yes. CryoCloud works with any SAML 2.0 identity provider, including Okta, Microsoft Entra ID and Google Workspace, and supports SCIM 2.0 for automatic user provisioning. Users who sign in with a password can turn on additional two-factor authentication too. You do. Under our Terms of Service, you keep full ownership of, and all intellectual property rights in, the data you upload and the results produced from it, including 3D density maps and atomic models. Privacy details CryoCloud B.V. is registered in the Netherlands and processes customer personal data as a processor under the GDPR. Privacy URL