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AccountEmotion Logic ME
Legal
Emotion Logic ME Terms of Service
Last updated: October 16, 2026
1. Acceptance of Terms
By accessing, creating an account for, clicking to accept, consuming credits, uploading data to, or otherwise using Emotion Logic ME - Your private Emotional Intelligence workspace, including the related Emotion Logic platform, cloud services, APIs, dashboards, analysis tools, account interfaces, reports, storage, billing, support, and management tools (the "Platform"), you accept and agree to be bound by these Terms of Service.
If you do not accept these Terms, you MUST NOT use the Platform, access the workspace, upload or process audio, invite users, consume credits, integrate the Platform, or rely on any Platform output.
These Terms apply to every user, account owner, administrator, invited team member, developer, integrator, customer, and end user who accesses or benefits from the Platform. If you use the Platform on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
The effective date of these Terms for you is the date you first accept them by signing, clicking to accept, creating an account, accessing the Platform, or otherwise using the Platform.
2. Platform, Services, and Scope of Use
The Platform is operated by Emotion Logic Ltd. ("EMLO"). The Platform includes services and applications provided as part of the system, including FeelGPT, Note Taker / Real-Time Analysis, AppTone questionnaires, file analysis, dashboards, APIs, billing, credits, storage, support tools, knowledge resources, and related management tools, as made available to your account from time to time.
Subject to these Terms, EMLO grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform only for the purposes, features, plans, applications, usage levels, credits, and permissions enabled for your account.
The Platform is a private commercial service and not a public utility. EMLO may approve, deny, suspend, restrict, or discontinue access to the Platform, specific applications, credits, features, APIs, accounts, integrations, or access levels at its discretion where permitted by law, including where use creates legal, security, operational, reputational, payment, or compliance risk.
You may not exceed the scope of your account, bypass plan limits, share credentials, resell access, sublicense the Platform, use the Platform for unauthorized third-party services, or use any Platform output outside the use case and legal permissions applicable to your account.
3. Who the Platform Is For
Emotion Logic ME is designed for individuals, professionals, solopreneurs, consultants, coaches, managers, sales professionals, founders, and small teams seeking emotional intelligence insights, communication assistance, customer understanding, coaching support, productivity enhancement, and decision-support tools.
The Platform is intended to assist and augment human judgment. The Platform is not intended to replace human judgment.
The Platform may be used as a decision-support, assessment-support, coaching-support, management-support, sales-support, customer-understanding, communication, productivity, or investigative-assistance tool, subject to these Terms, applicable law, account permissions, and any plan-specific restrictions.
Certain subscription plans may provide access to advanced emotional-analysis features, including investigative, credibility, risk-oriented, or Layered Voice Analysis (LVA) tools. Such features are intended to support professional review and decision-making processes and must not be used as the sole basis for decisions affecting individuals.
4. Account Authority and Administration
The person accepting these Terms represents that they are legally capable of accepting them and, where applicable, authorized to act for the customer or organization that owns the account.
Account owners and administrators are responsible for all activity under their account, including invited users, API keys, credentials, stored files, credit consumption, billing actions, permissions, and workspace settings.
You must maintain accurate account, billing, contact, and administrative information. EMLO may send legal, billing, support, security, and operational notices to the email addresses and account contacts provided in the Platform.
You are responsible for keeping credentials, devices, API keys, authentication factors, and administrator access secure. You must promptly notify EMLO of suspected unauthorized access, credential compromise, or misuse of the Platform.
5. Consents, Lawful Use, and Restricted Uses
You are responsible for obtaining and maintaining all legally required consents, notices, rights, and authorizations before uploading, recording, streaming, analyzing, storing, transferring, or otherwise processing any voice, biometric, personal, confidential, employment, health-related, or sensitive data through the Platform.
You must not use the Platform for illegal activity, unsolicited messaging, spamming, credential harvesting, unauthorized security testing, unlawful surveillance, recording without required consent, harassment, discrimination, defamation, intimidation, exploitation, or any use that violates applicable laws or third-party rights.
The Platform must not be used as the sole basis for decisions involving individuals, employees, contractors, customers, applicants, partners, vendors, or other affected persons.
Platform outputs should be considered one source of information among other relevant facts, observations, investigations, interviews, documentation, context, and professional judgment.
Certain advanced subscription plans may provide access to specialized investigative, credibility, risk-assessment, or Layered Voice Analysis (LVA) functionality. Such functionality is intended to assist trained professionals and must not be used as the sole basis for determining truthfulness, deception, misconduct, criminal activity, compliance violations, or legal liability.
Any military, defense, homeland-security, intelligence, law-enforcement, high-risk security, or similar use may require separate registration, review, approval, or agreement with EMLO and/or the relevant technology owners. Such use is outside the permitted scope unless expressly approved in writing or enabled under an applicable advanced plan and lawful deployment.
6. Data Processing and Protection
Use of the Platform may involve processing voice recordings, audio streams, transcripts, analysis results, reports, questionnaire answers, file contents, account data, usage data, billing data, support communications, security logs, and other personal or sensitive information.
You acknowledge that EMLO may process such data as needed to provide, secure, operate, improve, bill for, audit, maintain, troubleshoot, and support the Platform, subject to applicable law, these Terms, and the settings or agreements applicable to your account.
These data processing terms supplement the rest of these Terms and apply whenever personal data is submitted to, processed by, stored in, or generated through the Platform. You are not authorized to use the Platform for personal data processing if you do not accept these data processing terms.
As between you and EMLO, and to the extent applicable under data protection law, you are the controller or business responsible for the personal data you submit to the Platform, and EMLO acts as a processor or service provider when processing that personal data on your behalf to provide the Platform.
You are responsible for determining the lawful basis for your use of the Platform, providing all required privacy notices, obtaining all required consents from data subjects, and ensuring that your upload, recording, storage, transfer, and analysis of data complies with GDPR, Israeli privacy law, biometric and AI-related rules, workplace monitoring laws, call recording laws, professional duties, and any other laws applicable to you.
Where EMLO processes personal data on your behalf, EMLO will use reasonable technical and organizational measures appropriate to the nature of the service and will process such data for Platform-related purposes and in accordance with your lawful instructions as expressed through your use of the Platform, product settings, account configuration, written agreements, and these Terms. You remain responsible for your own instructions, input data, data-subject relationships, downstream use, legal basis, and compliance obligations.
You must ensure that personnel authorized to access personal data through your account are informed of the confidential nature of the data, receive appropriate training, are bound by appropriate confidentiality obligations, and access personal data only on a need-to-know basis.
EMLO.ME primary application hosting is on Microsoft Azure in Japan. This does not guarantee that all data or processing remains in Japan: backups are geo-redundant, and support access and third-party processing may involve other locations. Local servers in additional regions are planned as required; availability is subject to confirmation.
EMLO may use reputable cloud providers, infrastructure vendors, AI providers, analytics providers, payment providers, support tools, communications vendors, security vendors, and other sub-processors to provide the Platform. Data may be transferred to or stored in Israel, the European Economic Area, the United States, or other jurisdictions supported by those providers.
Unless a product setting, written agreement, legal obligation, billing record, security need, or retention policy requires otherwise, EMLO may delete temporary audio files and processing data after the service is provided. EMLO may retain account records, billing records, security logs, consent records, support records, aggregated usage statistics, anonymized or non-identifying statistical data, and other records required for legal, fraud-prevention, security, accounting, service-improvement, or compliance purposes. Statistical, anonymized, or aggregated data must not include voice recordings or information that directly identifies an individual.
You are responsible for responding to requests from individuals whose data you submit or process through the Platform. If EMLO receives a data-subject request relating to personal data you control, EMLO may direct the requester to you and may provide reasonable assistance where required by applicable law and technically feasible.
EMLO may disclose data if required by law, court order, subpoena, regulator, payment provider, security provider, or competent authority. Where legally permitted and reasonably practicable, EMLO may notify the relevant account contact of legally required disclosures relating to personal data processed on your behalf.
If EMLO becomes aware of a security incident affecting personal data processed by EMLO for the Platform, EMLO will provide notice where required by applicable law. Data incidents do not include unsuccessful attempts or activities that do not compromise the security of personal data. Notice of an incident is not an admission of fault or liability.
Subject to confidentiality, security, availability, and reasonable-use limits, you may request information reasonably necessary to assess EMLO's compliance with these data processing obligations no more than once per year unless applicable law requires otherwise.
7. Internet, Third-Party Platforms, and Sub-Processors
The Platform depends on the internet, browsers, operating systems, cloud services, AI services, payment services, communications tools, and third-party infrastructure that EMLO does not fully control. Internet and cloud-based communications may not be absolutely secure, uninterrupted, confidential, error-free, or available at all times.
Third-party services made available through, connected to, or used by the Platform may be governed by their own terms, privacy notices, security practices, rate limits, model behavior, availability, and pricing. EMLO is not responsible for third-party platforms except to the extent required by applicable law or a separate written agreement.
Features that interoperate with third-party APIs or services may change, degrade, or become unavailable if those third parties modify, restrict, suspend, discontinue, or change the price of their services.
EMLO may maintain and update a list of material sub-processors or categories of sub-processors and may make that information available through the Platform, website, privacy materials, or upon reasonable request. If required by applicable law, EMLO will provide notice of material new sub-processors through a reasonable channel.
If a third-party program, service, integration, or content provider is enabled by you or at your instruction, that provider may access data as required for interoperation with the Platform. EMLO is not responsible for that provider’s independent use, disclosure, security, or processing of data except to the extent required by law.
8. Credits, Fees, Billing, Taxes, and Chargebacks
Platform services may be consumed through credits, subscriptions, pay-as-you-go usage, free credits, trials, custom commercial arrangements, or other usage models. Credits, limits, included usage, storage, features, and pricing may differ by plan, application, geography, account status, and commercial arrangement.
Credits represent a limited contractual right to consume Platform services. Credits are not money, stored value, electronic money, prepaid financial instruments, securities, property, or transferable assets.
Subscription plans may include recurring monthly credits ("Subscription Credits"). Subscription Credits are automatically replenished at the beginning of each billing cycle and expire at the end of that billing cycle unless otherwise stated in the applicable plan.
Unused Subscription Credits do not roll over to future billing cycles and have no cash value.
Customers may separately purchase additional credits ("Purchased Credits"). Purchased Credits remain available across billing cycles until consumed, unless otherwise stated at the time of purchase.
Only unused Purchased Credits are eligible for redemption. Purchased Credits may be redeemed for a refund within one (1) month of purchase, subject to a redemption fee equal to ten percent (10%) of the redeemed amount, with a minimum redemption fee of USD $30. After the applicable redemption period expires, Purchased Credits become non-refundable except where required by law.
EMLO may offer free accounts, free credits, free storage, or free access to selected Platform features. Free credits, bonus credits, trial access, promotional credits, and gifted usage are discretionary and may be limited, changed, revoked, reclaimed, or discontinued by EMLO at any time where permitted by law. They have no cash value unless expressly stated in writing.
Free accounts that remain inactive for three (3) consecutive months may be suspended, archived, or permanently deleted together with associated files, reports, recordings, settings, and stored data. EMLO may attempt to provide notice before deletion but is not obligated to do so. EMLO is under no obligation to preserve data stored within inactive free accounts.
You are responsible for all charges, taxes, VAT, withholding, duties, currency conversion, bank fees, payment-provider fees, and other amounts associated with your use of the Platform. EMLO may require valid payment information before enabling paid usage, additional credits, production access, or specific services.
EMLO may suspend, restrict, or terminate access if payment fails, credits are exhausted, chargebacks occur, required billing information is missing, taxes or compliance information is incomplete, use exceeds plan limits, or these Terms are breached.
Invoice disputes must be raised promptly and in good faith. Undisputed amounts remain payable. Refunds, if any, are handled according to the applicable plan, payment flow, written order, refund policy, and legal requirements. Unused free credits are not refundable.
9. Support, Professional Services, and Availability
EMLO may provide technical assistance, support, onboarding, consulting, training, examples, documentation, or professional services at its discretion, subject to availability, plan level, separate fees, and any applicable written agreement.
Unless expressly agreed in writing, EMLO has no obligation to provide custom development, integration work, investigation, training, emergency support, dedicated response times, or maintenance beyond the standard Platform functionality made available to your account.
Documentation, examples, sample code, questionnaires, reports, guidance, and support responses may be updated from time to time and are provided for operational assistance only. They do not override these Terms or create legal, medical, employment, compliance, or professional advice.
10. Updates, Changes, and New Versions
EMLO may add, remove, update, upgrade, modify, rename, replace, suspend, or discontinue Platform features, applications, APIs, models, dashboards, reports, pricing, plans, credits, documentation, and technical requirements from time to time.
Some updates may be mandatory for security, legal, compatibility, operational, or product reasons. EMLO may limit backward compatibility, deprecate older versions, or require acceptance of additional terms for new features, regulated use cases, integrations, or higher-risk functionality.
EMLO may change these Terms from time to time. Where required by law or where changes are materially adverse, EMLO will endeavor to provide notice through the Platform, email, or other reasonable means. Continued use after changes become effective constitutes acceptance of the updated Terms.
11. Intellectual Property and Confidentiality
All rights in the Platform, Licensed Technology, Layered Voice Analysis (LVA), software, APIs, dashboards, documentation, know-how, algorithms, models, data structures, reports, designs, workflows, user interfaces, trademarks, and related intellectual property are owned by or licensed to EMLO and/or its licensors.
Customers retain ownership of their uploaded data and of reports generated from that data, subject to EMLO's ownership of the Platform and underlying technology.
EMLO retains ownership of the Platform, software, algorithms, methodologies, prompts, models, emotional indicators, scoring systems, workflows, templates, product design, and all underlying intellectual property used to generate, display, structure, or deliver Platform outputs.
You may not decompile, reverse engineer, disassemble, tamper with, bypass, sublicense, transfer, copy, scrape, reproduce, benchmark publicly without permission, attempt to derive source code or underlying algorithms, remove proprietary notices, or create derivative works from the Platform or Licensed Technology except as expressly permitted in writing by EMLO.
You may not attempt to discover, reproduce, extract, infer, replicate, train against, benchmark, map, or reverse engineer prompts, analytical workflows, scoring methodologies, emotional indicators, models, or internal system logic.
Each party may receive non-public information from the other. The receiving party must use such confidential information only for the purposes of these Terms, protect it with reasonable care, and disclose it only to personnel, contractors, advisors, service providers, or authorities who have a legitimate need to know and are bound by confidentiality or legal duties.
Confidentiality obligations do not apply to information that is public through no fault of the receiving party, already lawfully known, independently developed without use of confidential information, lawfully received from a third party, approved for release in writing, or required to be disclosed by law.
12. Platform Outputs, Disclaimers, and Validation Requirements
The Platform provides insights, observations, assessments, recommendations, and analytical assistance. The Platform does not make decisions.
All decisions remain the responsibility of the customer, account owner, administrator, manager, investigator, consultant, coach, professional, or other human decision-maker using the Platform.
Voice and emotional analysis is sensitive to audio quality, noise, context, psychological and circumstantial factors, language, equipment, signal path, speaker behavior, recording conditions, and the nature of the input provided. Platform outputs may and will contain errors from time to time.
Platform outputs are provided only to assist and augment professional judgment, not to replace it, and must be independently validated before being relied upon for any decision, conclusion, action, or omission.
Any person or organization that relies on Platform outputs without further validation from appropriate additional sources does so at its own risk and assumes responsibility for any resulting decisions, actions, losses, claims, or liabilities, to the maximum extent permitted by law.
AI-generated responses, summaries, labels, reports, insights, recommendations, scores, classifications, translations, or explanations may be incomplete, inaccurate, outdated, biased, inconsistent, or unsuitable for a specific use case. They do not create binding commitments, pricing agreements, legal advice, medical advice, psychological diagnosis, employment decisions, investigative findings, or contractual promises on behalf of EMLO.
EMLO does not warrant that any emotional, behavioral, integrity, personality, credibility, risk, compliance, relationship, or cognitive assessment accurately reflects any individual’s actual characteristics, intentions, beliefs, future conduct, truthfulness, suitability, or state of mind.
You acknowledge and agree that EMLO could not provide the Platform, analysis services, reports, credits, or related tools on commercially reasonable terms without the disclaimers, limitations of liability, validation requirements, and risk allocations set out in these Terms.
13. User Responsibilities and Indemnification
You are responsible for your input data, prompts, files, recordings, notices, consents, account users, integrations, products, downstream services, interpretations, decisions, customer communications, and use of Platform outputs.
You are solely responsible for any statements, warranties, guarantees, conclusions, promises, or representations you make to third parties regarding the Platform, Platform outputs, your services, or decisions derived from the Platform.
To the maximum extent permitted by law, you agree to defend, indemnify, and hold EMLO, its affiliates, licensors, officers, employees, providers, and partners harmless from claims, losses, liabilities, penalties, costs, and expenses arising from your breach of these Terms, unlawful use, missing consents, data processing violations, misuse of outputs, third-party claims, or use outside the permitted scope.
14. Limitation of Liability
To the maximum extent permitted by law, EMLO shall not be liable for indirect, incidental, special, consequential, punitive, exemplary, lost-profit, lost-revenue, lost-savings, business-interruption, reputational, procurement-of-substitute-services, loss-of-data, or data-corruption damages arising from or related to the Platform, even if EMLO was advised of the possibility of such damages.
To the maximum extent permitted by law, EMLO is not liable for decisions, actions, omissions, or third-party claims based on unvalidated Platform outputs, unlawful recordings, missing consent, customer misuse, third-party services, internet failures, payment-provider actions, browser or operating-system restrictions, or data submitted by you or your users.
Except for amounts that cannot be limited under applicable law, EMLO's total aggregate liability arising from or related to the Platform shall not exceed the amount actually paid by you to EMLO for the specific Platform service giving rise to the claim during the three months before the event giving rise to liability.
15. Suspension, Termination, and Data Handling
You may stop using the Platform at any time. Account closure, plan cancellation, or termination does not relieve you of payment, tax, confidentiality, indemnity, consent, data protection, or other obligations that accrued before termination.
EMLO may suspend, restrict, or terminate an account or specific access with or without notice where EMLO reasonably believes that these Terms or related policies have been breached, use is illegal or abusive, payment failed, a chargeback occurred, required consents are missing, use creates legal or security risk, an account is compromised, or action is required by law or competent authority.
EMLO may immediately suspend or terminate access for suspected account takeover, credential stuffing, OTP or SMS abuse, API-key abuse, rate-limit bypass, traffic flooding, security testing without authorization, attempted source-code extraction, scraping, or other system abuse.
The Platform is not a backup, archival, or records-retention service. Customers are responsible for maintaining their own copies of any files, recordings, reports, analyses, or outputs they wish to retain.
Upon termination or suspension, service access may end, credits may be disabled, and associated data may be deleted or retained according to EMLO's retention policies, product settings, legal requirements, billing, fraud-prevention, security, accounting, or compliance needs.
16. Force Majeure
EMLO shall not be liable for delays or failures caused by events beyond its reasonable control, including internet outages, cloud-provider failures, cyberattacks, labor disputes, governmental actions, war, terrorism, natural disasters, utility failures, or failures of third-party providers.
17. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to conflict-of-law provisions.
The competent courts of Tel Aviv-Jaffa, Israel shall have jurisdiction over disputes arising from or related to these Terms or the Platform, except that EMLO may seek injunctive, equitable, security, IP-protection, or collection relief in any court of competent jurisdiction.
18. Miscellaneous
You may not assign, transfer, or delegate these Terms or your account rights without EMLO's prior written consent. EMLO may assign these Terms to an affiliate, successor, acquirer, or entity involved in a merger, reorganization, sale of assets, or similar transaction.
The relationship between you and EMLO is that of independent contractors. These Terms do not create a partnership, joint venture, employment relationship, agency, fiduciary duty, franchise, or exclusive relationship.
If any provision of these Terms is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible, and the remaining provisions will remain in effect.
A failure to enforce any provision is not a waiver. Rights and remedies are cumulative. Headings are for convenience only. These Terms, together with any written order, product-specific terms, privacy terms, DPA, or policy incorporated by reference, form the agreement governing your use of the Platform.
19. Contact
For questions about these Terms, contact EMLO at legal@emotionlogic.ai.