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Data Platform Privacy Policy
Last updated 2026-10-05
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BEEM Technologies Inc. ("BEEM", "we", "our", "us") is a Montreal-based company that offers a fully managed, end-to-end platform for organizations to organize, transform and analyze their data (the "BEEM Data Platform").
This Privacy Policy (the "Policy") explains how BEEM collects and uses Personal Data (as defined below) in connection with the BEEM Data Platform, available at https://app.beemdata.com/.
BEEM serves organizations across Canada, the United States and internationally, from various sectors and jurisdictions. Organizations ("Clients") use the BEEM Data Platform for all or part of their data ("Client Data"), which may include Personal Data of their own employees, contractors, clients, customers and other third parties, as solely determined by them.
Personal Data is categorized into:
Account Personal Data: Personal Data requested by BEEM from Clients and their authorized users in connection with the creation, maintenance and administration of their accounts; and
Client Personal Data: Personal Data controlled by Clients, ingested and processed as a subset of the overall data submitted to the BEEM Data Platform. For Client Personal Data, BEEM acts as a service provider (processor) on behalf of the Client, who remains the controller.
Please review this Policy periodically as we may update it from time to time. If you have any questions, contact us at privacy@beemdata.com.
Personal Data BEEM Collects
"Personal Data" is any information relating to an identified or identifiable natural person as defined in applicable laws and regulations, including the Act respecting the protection of personal information in the private sector (Québec) ("Law 25"), the Personal Information Protection and Electronic Documents Act (Canada) ("PIPEDA"), the laws of the United States of America and its states, and, where applicable, the EU General Data Protection Regulation ("GDPR").
Account Personal Data
Contact information: first name, last name, job title, email, company name, company address
Payment information: credit card details (name on card, last 4 digits and expiry date), bank account details, processed by our payment processors
Client Personal Data
The BEEM Data Platform ingests and processes the data submitted by Clients, which may include Personal Data. The Client, as controller, determines which data is submitted to the Platform and is responsible for the lawfulness of its collection, including any required consents. BEEM processes Client Personal Data exclusively to provide the contracted services, in accordance with the Client's instructions, the Terms of Service and, where executed, BEEM's Data Processing Addendum.
BEEM maintains the security and confidentiality of all Client Data ingested by the BEEM Data Platform.
Information collected automatically
When Clients' authorized users connect to the BEEM Data Platform, we collect:
Log information: session IDs, emails, user IDs, names, IP addresses, and activity on the Platform
Device information: hardware model, operating system and version, unique device identifiers, network information, geoIP
Information collected by cookies and similar technologies: button clicks, time on pages, navigation flow, log in/out times and frequency, used to analyze trends, administer and improve the Platform. You can manage cookies through your browser settings. Product analytics (Mixpanel) may be disabled upon request to our support team, pending the availability of a self-service setting.
Artificial Intelligence Features
The Platform's AI features are deployed within each Client's dedicated cloud environment. AI features use models hosted in AWS (Amazon Bedrock). Client Data processed by AI features remains within that environment and is not transmitted to third-party AI model providers outside of it. BEEM does not use Client Data to train artificial-intelligence models. BEEM may use anonymized, aggregated usage information about AI features (such as categories of questions asked) to improve its services; this information never includes the content of Client Data.
The Platform does not make any decision based exclusively on automated processing that produces legal effects concerning individuals; the AI features produce analyses that humans evaluate.
Integrations
The BEEM Data Platform integrates with third-party applications selected and activated by Clients. When a Client authorizes an integration or connects an external tool to its environment - for example a business-intelligence tool, an external AI service or an MCP-based client - data, potentially including Personal Data, flows out of the Platform to that third party at the Client's direction and under the Client's control, and may transit the Internet or be processed and stored by that third party under its own terms. This is distinct from the Platform's native features (including its AI features), where data remains within the Client's dedicated environment. The Client, as controller, is responsible for ensuring that such transfers comply with applicable privacy legislation, including obtaining any required consents. BEEM offers network connectivity options to help secure external connections, and Clients should consult BEEM's team for guidance appropriate to their security requirements. BEEM binds its own suppliers to confidentiality and data protection obligations, but does not control, and is not responsible for, the privacy practices of third-party applications chosen by the Client.
How We Use Account Personal Data
Provide, maintain, secure, protect and improve the BEEM Data Platform and our services
Set up and administer accounts
Communicate with Clients: support, service issues, product upgrades, new offerings and events, payment collection, changes to terms and policies, and other communications connected to the performance of our contracts
Process payments for subscriptions and services
Analyze usage of the Platform to improve, personalize and expand its functionality and user experience
Complete audits and address legal, regulatory or contractual requirements
Detect and prevent fraud, cyberattacks and identity theft; quality and safety assurance
Identify usage trends and measure the effectiveness of our communications
Otherwise, as disclosed to you at the point of collection or as required or permitted by law
We may record or transcribe video-conference calls in which you participate - for example during sales conversations, onboarding, support and professional services engagements - to document requirements, keep accurate records of what was discussed, and improve our services. When a call is audio- or video-recorded, the recording tool is identified as a participant in the meeting or the recording is otherwise announced, giving you the opportunity to object or turn off your camera. We may also use note-taking tools that generate a text transcription or summary of a meeting without recording audio or video. If you prefer not to be recorded or transcribed, let us know at the start of the meeting. Recordings and transcriptions are retained as described in this Policy.
BEEM discloses Personal Data when cooperating with regulatory and government authorities as required by applicable legislation.
How We Use Client Personal Data
BEEM is a service provider (processor) to its Clients. BEEM uses Client Personal Data only to:
Provide the contracted services and functionality to Clients
Maintain, secure, protect and improve the BEEM Data Platform and related services
Process transactions and communicate related information
Respond to authorized users' questions and requests and provide customer service
Complete audits and address legal, regulatory or contractual requirements
BEEM does not sell Client Personal Data and does not retain it longer than required by its contractual obligations or applicable law.
Personal Data of Minors
The BEEM Data Platform is a business tool intended for professional users. BEEM does not offer its platform and services to minors and does not knowingly collect Personal Data of individuals under the age of 18.
Who We Share Personal Data With
We use third-party service providers to deliver our services. BEEM's service providers are contractually obligated to use Personal Data only for the specific purposes of performing the contracted services, to protect it, not to sell it, and not to disclose it without our authorization.
We share Personal Data collected via the BEEM Data Platform with the following service providers:
Provider Location of data Business purpose
AWS Canada, USA or other available AWS regions per the Client's request Cloud infrastructure hosting
Auth0 (Okta) USA Authentication of platform users
Fivetran USA Data connector / extraction services
Stripe USA Credit card payment processing
GoCardless USA/UK Preauthorized debit processing
Chargebee USA Subscription management and invoicing
HubSpot USA Customer relationship management, communications and helpdesk / customer support (live chat)
Mixpanel USA Product usage analytics
Sentry USA Error monitoring
An up-to-date list of subprocessors involved in the processing of Client Personal Data is maintained in BEEM's Data Processing Addendum and available on request at privacy@beemdata.com. Annex C of the Data Processing Addendum is the authoritative and up-to-date source for the list of subprocessors; the table above is provided for information purposes.
We may share Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business. In this event, you will be notified of any change in ownership or uses of your Personal Data.
We may share anonymized or aggregated data which cannot, directly or indirectly, be used to identify individuals.
International Transfers of Personal Data
Personal Data is collected, transferred to, stored and accessed in Canada and the United States. Client Data is hosted in the AWS region corresponding to the Client's location or preference - for example, Canadian Clients in AWS Canada (ca-central-1) and U.S. Clients in a U.S. AWS region - so that Client Data can reside in the Client's own jurisdiction. Where Personal Data subject to Law 25 is communicated outside Québec, BEEM conducts the assessment required by Law 25 and ensures the data receives adequate protection, including through contractual safeguards. Where Personal Data of EU/UK individuals is transferred outside the EEA or UK, we rely on Standard Contractual Clauses or another lawful transfer mechanism.
Data Security and Retention
Your Personal Data is kept secure. Only authorized employees, agents and contractors bound by confidentiality obligations have access to it. We and our service providers use industry-standard security measures, maintained under BEEM's information security program, which follows SOC 2-aligned processes. In addition, BEEM is an AWS Partner whose platform has passed the AWS Foundational Technical Review (FTR) as a validated independent software vendor, and is an AWS authorized distribution reseller - programs that impose independent technical and security requirements reviewed by AWS. A description of BEEM's information security program is available to Clients on request.
BEEM retains Personal Data for the period necessary to fulfill the purposes outlined in this Policy or until deletion is requested, unless a longer retention period is required by applicable law. Our retention criteria are as follows: Account Personal Data is retained for the duration of the contractual relationship, plus 7 years for financial records; Client Data is retained in accordance with the contract and section 19(c) of the Terms of Service. BEEM deletes or returns Client Data upon termination of its contractual obligations, as instructed by the Client and as set out in the Terms of Service.
Your Rights
Subject to applicable data protection laws, your rights may include:
The right to be informed about, and to access, your Personal Data
The right to correct or update your Personal Data
The right to request deletion of your Personal Data, subject to legal and contractual requirements
The right to data portability: where provided by law (including Law 25), you may request a copy of computerized Personal Data you provided, in a structured, commonly used technological format
The right to withdraw your consent at any time, subject to legal requirements
The right not to be discriminated against for exercising your rights
The right to opt out of the sale of your personal information - noting that BEEM does not sell Personal Data
To exercise your rights, contact us at privacy@beemdata.com. We respond to requests to exercise rights within 30 days. Requests concerning Client Personal Data will be redirected to the relevant Client, whom we will assist as required.
Communications Preferences
You may choose to stop receiving marketing communications at any time by clicking "Unsubscribe" in our emails. You may control cookies through your browser settings. Even if you opt out of marketing communications, we may still contact you about security and privacy issues, account servicing and your requests.
Contacting Us; Person in Charge of the Protection of Personal Information
BEEM has appointed a Chief Privacy Officer, who acts as the person in charge of the protection of personal information for the purposes of Law 25. To exercise your rights or for any question about this Policy or our privacy practices:
privacy@beemdata.com
BEEM Technologies Inc. 539 Bonsecours St, Montreal, Quebec H2Y 3C6 Attn: Chief Privacy Officer
A summary of BEEM's privacy governance rules and practices (roles and responsibilities, retention and destruction, requests, complaints and confidentiality incidents) is available in our Privacy Governance Summary.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. You may also lodge a complaint with the supervisory authority in your jurisdiction: in Québec, the Commission d'accès à l'information (https://www.cai.gouv.qc.ca/); elsewhere in Canada, the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca/).
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