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Update Date: December 12, 2024 Terms and Conditions of Service These Terms and Conditions (“Terms”) govern the use of services provided by Sagicc LLC (“Company,” “we,” “us,” or “our”) through our Software-as-a-Service platform (the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree with any part, you must not use the Service. 1. Service Commitment 1.1 Service Provision Our Service is an all-in-one platform that streamlines communication between businesses and their customers. With Sagicc, you can manage interactions across multiple channels, including (without limitation): telephony, email, SMS, WhatsApp, Facebook Messenger, Instagram posts and DMs, and Telegram bots. We may add or remove channels at our discretion in response to technological changes and market needs. 1.2 Service Performance We strive for high performance and availability; however, we do not warrant that the Service will be uninterrupted or error-free. Temporary interruptions or technical incidents may occur. For details, please see our Service Level Agreement (SLA). 2. Billing 2.1 Billing period Billing is monthly or annually, according to the option selected at signup. 2.2 Invoice issuance Monthly: issued at the end of each month. Annual (prepaid): issued at the start of each year. Additional consumption: billed at the end of each month. 2.3 Invoice details Each invoice includes the services used and applicable taxes and is sent to the registered email address. 2.4 Billing currency Transactions are processed in USD. Amounts may be displayed in local currency at the official exchange rate effective on the invoice date. 3. Payment and Satisfaction 3.1 Payment terms Payment is due 15 days from the invoice date. Accepted methods: Stripe payment page (debit/credit card) Bank transfer to the account specified in the contract 3.2 User satisfaction Payment indicates the Service was used to your satisfaction. If you are not satisfied, notify us within 15 days from the invoice date. 3.3 Late payments We may suspend or terminate access until overdue balances are paid in full. 4. Refunds, Compliance, and Cancellation 4.1 Refund policy Non-refundable. Applies to monthly/annual subscriptions, variable usage charges, and any other Service-related fees. 4.2 SLA credit policy If we fail to meet the SLA, we will issue a credit equal to 5% of the invoiced amount for each 1% of unavailability of the affected service, up to a maximum of 50% of the total amount billed for that period. You must request the credit within 15 days after the related invoice date. The credit applies to the next invoice once the unavailability is confirmed. 4.3 Compliance commitment We will deliver the Service as outlined in these Terms and the SLA and work promptly to resolve any failure to do so. 4.4 Cancellation You may cancel at any time by contacting support. Cancellation takes effect at the end of the current billing period; access continues until then. No refunds for unused periods. 5. Changes 5.1 Service changes We may modify, suspend, or discontinue the Service, in whole or in part, at any time, with or without notice. We are not liable to you or third parties for such changes. 5.2 Changes to the Terms We may revise these Terms. The current version is posted on our website. By continuing to use the Service after changes take effect, you accept the revised Terms. 6. Limitation of Liability 6.1 No warranty The Service is provided “as is” and “as available,” without express or implied warranties, including merchantability or fitness for a particular purpose. 6.2 Limitation To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, use, goodwill, or other intangible losses resulting from your use of the Service. 7. Governing Law These Terms are governed by the laws of the State of Florida (USA). Disputes will be resolved in the courts of Florida. 8. Contact Sagicc LLC 60 NE 14th Street Miami, FL 33132 Email: info@sagicc.co Phone: 786-550-1652