Snapshot 22690
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2021-10-05T11:39:02.667-07:00",
"description": "Epsilon3 production hosted in US GovCloud\r\nhttps://app.epsilon3.io/",
"group_id": null,
"id": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"page_id": "x87pwh8f6bk5",
"position": 1,
"showcase": true,
"start_date": "2021-10-04T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-04-14T09:25:27.453-07:00"
},
{
"created_at": "2021-10-08T05:59:40.849-07:00",
"description": "We aim to provide top-tier support for Epsilon3. Most of our support communication happens via Intercom.",
"group_id": null,
"id": "9q0b7fqrntqw",
"name": "Epsilon3 Support via Intercom",
"page_id": "x87pwh8f6bk5",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-04T09:47:29.938-08:00"
},
{
"created_at": "2026-03-04T09:40:50.398-08:00",
"description": "Epsilon3 production hosted in Fedramp environment.\r\nhttps://epsilon3.fedstart.com/",
"group_id": null,
"id": "w1zj5q666wnq",
"name": "Epsilon3 Fedramp production",
"page_id": "x87pwh8f6bk5",
"position": 3,
"showcase": true,
"start_date": "2026-03-04T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-06-27T21:29:04.893-07:00"
},
{
"created_at": "2026-03-04T09:48:25.038-08:00",
"description": "Epsilon3 production hosted in UK.\r\nhttps://app.uk.epsilon3.io/",
"group_id": null,
"id": "169jml3k9vsb",
"name": "Epsilon3 UK production",
"page_id": "x87pwh8f6bk5",
"position": 4,
"showcase": true,
"start_date": "2026-03-04T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-03-04T09:53:28.064-08:00"
},
{
"created_at": "2026-03-04T09:53:02.723-08:00",
"description": "Epsilon3 production hosted in EU.\r\nhttps://app.eu.epsilon3.io/",
"group_id": null,
"id": "jgwk1xc51719",
"name": "Epsilon3 EU production",
"page_id": "x87pwh8f6bk5",
"position": 5,
"showcase": true,
"start_date": "2026-03-04T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-03-04T09:53:02.723-08:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2026-03-04T09:40:50.398-08:00",
"description": "Epsilon3 production hosted in Fedramp environment.\r\nhttps://epsilon3.fedstart.com/",
"group_id": null,
"id": "w1zj5q666wnq",
"name": "Epsilon3 Fedramp production",
"page_id": "x87pwh8f6bk5",
"position": 3,
"showcase": true,
"start_date": "2026-03-04T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-06-27T21:29:04.893-07:00"
}
],
"created_at": "2026-06-23T12:22:10.388-07:00",
"id": "7mh12zzw0bs3",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "w1zj5q666wnq",
"name": "Epsilon3 Fedramp production",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "This maintenance is complete.",
"created_at": "2026-06-27T21:29:04.934-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-27T21:29:04.934-07:00",
"id": "mxk72wzd0rv7",
"incident_id": "7mh12zzw0bs3",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-27T21:29:04.934-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1zj5q666wnq",
"name": "Epsilon3 Fedramp production",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "This maintenance is beginning now.",
"created_at": "2026-06-27T21:00:26.078-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-27T21:00:26.078-07:00",
"id": "zxwwr6fy0rfc",
"incident_id": "7mh12zzw0bs3",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-27T21:00:26.078-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1zj5q666wnq",
"name": "Epsilon3 Fedramp production",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-06-27T21:00:07.851-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-27T21:00:07.851-07:00",
"id": "kwp6dq42j65g",
"incident_id": "7mh12zzw0bs3",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-27T21:00:07.851-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-06-27T20:00:24.805-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-27T20:00:24.805-07:00",
"id": "cs0xv2nffl9y",
"incident_id": "7mh12zzw0bs3",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-27T20:00:24.805-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1zj5q666wnq",
"name": "Epsilon3 Fedramp production",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be upgrading the database in the Fedramp environment. We expect the application to be unavailable for approximately 15 minutes during the upgrade process.\nNo other environments will be affected.",
"created_at": "2026-06-23T12:22:10.464-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-23T12:22:10.464-07:00",
"id": "lkss0vd3gknf",
"incident_id": "7mh12zzw0bs3",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T12:22:10.464-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Database maintenance",
"page_id": "x87pwh8f6bk5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-27T21:29:04.934-07:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-06-27T21:00:00.000-07:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-06-27T20:00:25.093-07:00",
"scheduled_until": "2026-06-27T22:00:00.000-07:00",
"shortlink": "https://stspg.io/kgcb7w1d337b",
"started_at": "2026-06-23T12:22:10.379-07:00",
"status": "completed",
"updated_at": "2026-06-27T21:29:04.960-07:00"
},
{
"components": [
{
"created_at": "2021-10-05T11:39:02.667-07:00",
"description": "Epsilon3 production hosted in US GovCloud\r\nhttps://app.epsilon3.io/",
"group_id": null,
"id": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"page_id": "x87pwh8f6bk5",
"position": 1,
"showcase": true,
"start_date": "2021-10-04T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-04-14T09:25:27.453-07:00"
}
],
"created_at": "2026-04-14T06:07:20.884-07:00",
"id": "4sd0tl56plbn",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-04-14T09:25:27.488-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-14T09:25:27.488-07:00",
"id": "3ctllx6df74s",
"incident_id": "4sd0tl56plbn",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-14T09:25:27.488-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-04-14T09:24:55.851-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-14T09:24:55.851-07:00",
"id": "dmgpx78mjd9f",
"incident_id": "4sd0tl56plbn",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-14T09:24:55.851-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-04-14T07:39:27.292-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-14T07:39:27.292-07:00",
"id": "qn2rhfqz81b0",
"incident_id": "4sd0tl56plbn",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-14T07:39:27.292-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2026-04-14T06:07:20.955-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-14T06:07:20.955-07:00",
"id": "pxp5pcx5qfd0",
"incident_id": "4sd0tl56plbn",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-14T06:07:20.955-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-04-14T09:24:55.851-07:00",
"name": "Degraded file attachment performance",
"page_id": "x87pwh8f6bk5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-04-14T09:25:27.488-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/1hswxwntglyd",
"started_at": "2026-04-14T06:07:20.878-07:00",
"status": "resolved",
"updated_at": "2026-04-14T09:25:27.506-07:00"
},
{
"components": [
{
"created_at": "2021-10-05T11:39:02.667-07:00",
"description": "Epsilon3 production hosted in US GovCloud\r\nhttps://app.epsilon3.io/",
"group_id": null,
"id": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"page_id": "x87pwh8f6bk5",
"position": 1,
"showcase": true,
"start_date": "2021-10-04T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-04-14T09:25:27.453-07:00"
}
],
"created_at": "2026-04-13T13:28:49.434-07:00",
"id": "5vtp35hk384m",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-04-13T16:36:12.143-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-13T15:30:12.000-07:00",
"id": "y7q6lfm31rkb",
"incident_id": "5vtp35hk384m",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-13T16:52:49.292-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-04-13T15:06:49.593-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-13T15:06:49.593-07:00",
"id": "1qh9tphv5dfh",
"incident_id": "5vtp35hk384m",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-13T15:06:49.593-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-04-13T13:28:49.519-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-13T13:28:49.519-07:00",
"id": "7klj25mkx9bg",
"incident_id": "5vtp35hk384m",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-13T13:28:49.519-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-04-13T15:06:49.593-07:00",
"name": "Issues with File Uploads",
"page_id": "x87pwh8f6bk5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-04-13T15:30:12.000-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/nz766btxncdk",
"started_at": "2026-04-13T13:28:49.428-07:00",
"status": "resolved",
"updated_at": "2026-04-13T16:52:49.308-07:00"
},
{
"components": [
{
"created_at": "2026-03-04T09:40:50.398-08:00",
"description": "Epsilon3 production hosted in Fedramp environment.\r\nhttps://epsilon3.fedstart.com/",
"group_id": null,
"id": "w1zj5q666wnq",
"name": "Epsilon3 Fedramp production",
"page_id": "x87pwh8f6bk5",
"position": 3,
"showcase": true,
"start_date": "2026-03-04T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-06-27T21:29:04.893-07:00"
}
],
"created_at": "2026-03-04T09:46:53.580-08:00",
"id": "q0f5073299w3",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "w1zj5q666wnq",
"name": "Epsilon3 Fedramp production",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-03-04T10:00:31.439-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-04T10:00:31.439-08:00",
"id": "wfk852m2d08q",
"incident_id": "q0f5073299w3",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-04T10:00:31.439-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1zj5q666wnq",
"name": "Epsilon3 Fedramp environment",
"new_status": "degraded_performance",
"old_status": "major_outage"
}
],
"body": "We are seeing access being restored and are continuing to monitor.",
"created_at": "2026-03-04T09:50:19.615-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-04T09:50:19.615-08:00",
"id": "3b6z5vw2mshm",
"incident_id": "q0f5073299w3",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-04T09:50:19.615-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1zj5q666wnq",
"name": "Epsilon3 Fedramp environment",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently experiencing errors from our Fedramp environment. Our provider is aware and is working on a resolution.",
"created_at": "2026-03-04T09:46:53.641-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-04T09:46:53.641-08:00",
"id": "djfbr0r7xjr4",
"incident_id": "q0f5073299w3",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-04T09:46:53.641-08:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-03-04T09:50:19.615-08:00",
"name": "Errors accessing Fedramp environment",
"page_id": "x87pwh8f6bk5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-03-04T10:00:31.439-08:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/3bs1kpg4d71z",
"started_at": "2026-03-04T09:46:53.575-08:00",
"status": "resolved",
"updated_at": "2026-03-04T10:00:31.454-08:00"
},
{
"components": [
{
"created_at": "2021-10-05T11:39:02.667-07:00",
"description": "Epsilon3 production hosted in US GovCloud\r\nhttps://app.epsilon3.io/",
"group_id": null,
"id": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"page_id": "x87pwh8f6bk5",
"position": 1,
"showcase": true,
"start_date": "2021-10-04T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-04-14T09:25:27.453-07:00"
}
],
"created_at": "2025-11-05T12:15:02.979-08:00",
"id": "bh2q494n4vwc",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident is resolved. \nWe've implemented a temporary fix and will deploy a code change shortly to fully fix it.",
"created_at": "2025-11-05T12:43:36.549-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-05T12:43:36.549-08:00",
"id": "hy03pwpz05dx",
"incident_id": "bh2q494n4vwc",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-05T12:43:36.549-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2025-11-05T12:32:48.233-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-05T12:32:48.233-08:00",
"id": "h18vx1lnrwfj",
"incident_id": "bh2q494n4vwc",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-05T12:32:48.233-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2025-11-05T12:15:11.664-08:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-11-05T12:15:11.664-08:00",
"id": "fxjl7phyxbxk",
"incident_id": "bh2q494n4vwc",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-05T12:15:11.664-08:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We are again seeing timeouts with commands and externaldata\nWe are currently investigating the issue.",
"created_at": "2025-11-05T12:15:03.021-08:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-11-05T12:15:03.021-08:00",
"id": "6j5w5kljtkd9",
"incident_id": "bh2q494n4vwc",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-05T12:15:03.021-08:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Timeouts with commands and externaldata",
"page_id": "x87pwh8f6bk5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-11-05T12:43:36.549-08:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/cyp1zcg28yrg",
"started_at": "2025-11-05T12:15:02.971-08:00",
"status": "resolved",
"updated_at": "2025-11-05T12:43:36.571-08:00"
},
{
"components": [
{
"created_at": "2021-10-05T11:39:02.667-07:00",
"description": "Epsilon3 production hosted in US GovCloud\r\nhttps://app.epsilon3.io/",
"group_id": null,
"id": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"page_id": "x87pwh8f6bk5",
"position": 1,
"showcase": true,
"start_date": "2021-10-04T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-04-14T09:25:27.453-07:00"
}
],
"created_at": "2025-11-05T09:19:23.670-08:00",
"id": "68fy0slzm224",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-11-05T11:02:55.156-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-05T11:02:55.156-08:00",
"id": "dq5jdx06mpyv",
"incident_id": "68fy0slzm224",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-05T11:02:55.156-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We've implemented a fix and are monitoring the results",
"created_at": "2025-11-05T10:33:40.086-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-05T10:33:40.086-08:00",
"id": "kkg8lq0pdgsf",
"incident_id": "68fy0slzm224",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-05T10:33:40.086-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Some customers are unable to send commands.\nWe are currently investigating the issue.",
"created_at": "2025-11-05T09:19:23.758-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-05T09:19:23.758-08:00",
"id": "p216bsrlv5q6",
"incident_id": "68fy0slzm224",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-05T09:19:23.758-08:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-11-05T10:33:40.086-08:00",
"name": "Issue sending commands",
"page_id": "x87pwh8f6bk5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-11-05T11:02:55.156-08:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/vg41860jc7zq",
"started_at": "2025-11-05T09:19:23.664-08:00",
"status": "resolved",
"updated_at": "2025-11-05T11:02:55.171-08:00"
},
{
"components": [
{
"created_at": "2021-10-05T11:39:02.667-07:00",
"description": "Epsilon3 production hosted in US GovCloud\r\nhttps://app.epsilon3.io/",
"group_id": null,
"id": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"page_id": "x87pwh8f6bk5",
"position": 1,
"showcase": true,
"start_date": "2021-10-04T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-04-14T09:25:27.453-07:00"
}
],
"created_at": "2025-10-20T13:15:25.533-07:00",
"id": "f2t9zzcny2y1",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This issue has been resolved.\nIf any users are still encountering issues logging in first try a hard-refresh which should fix it. For continued problems please reach out to support.",
"created_at": "2025-10-20T14:39:18.696-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-20T14:39:18.696-07:00",
"id": "wlsbrnbn8n9h",
"incident_id": "f2t9zzcny2y1",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-20T14:39:18.696-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We've deployed a fix for the issue. Most users need to log back into the application and may need to do a hard-refresh first.\nWe are still addressing issues with new users created in the last few hours.",
"created_at": "2025-10-20T13:33:41.794-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-20T13:33:41.794-07:00",
"id": "2c25dv7x6sfy",
"incident_id": "f2t9zzcny2y1",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-20T13:33:41.794-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The issues has been identified and we are deploying a fix.",
"created_at": "2025-10-20T13:15:25.597-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-20T13:15:25.597-07:00",
"id": "4tq93bmm7twb",
"incident_id": "f2t9zzcny2y1",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-20T13:15:25.597-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Some users are encountering issues logging in.",
"page_id": "x87pwh8f6bk5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-10-20T14:39:18.696-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/h7pbv7jrkfv5",
"started_at": "2025-10-20T13:15:25.527-07:00",
"status": "resolved",
"updated_at": "2025-10-20T14:39:18.712-07:00"
},
{
"components": [
{
"created_at": "2021-10-05T11:39:02.667-07:00",
"description": "Epsilon3 production hosted in US GovCloud\r\nhttps://app.epsilon3.io/",
"group_id": null,
"id": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"page_id": "x87pwh8f6bk5",
"position": 1,
"showcase": true,
"start_date": "2021-10-04T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-04-14T09:25:27.453-07:00"
}
],
"created_at": "2025-10-13T13:59:04.995-07:00",
"id": "y4xnlcttqbks",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "The scheduled maintenance has been completed.",
"created_at": "2025-10-15T20:25:21.105-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-15T20:25:21.105-07:00",
"id": "k40mmszw7lmv",
"incident_id": "y4xnlcttqbks",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-15T20:25:21.105-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "Scheduled maintenance is complete. If you have difficulty logging in, please \"hard refresh\" your browser.",
"created_at": "2025-10-15T20:20:30.575-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-15T20:20:30.575-07:00",
"id": "590vq17lvbxp",
"incident_id": "y4xnlcttqbks",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-15T20:20:30.575-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2025-10-15T20:00:21.455-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-15T20:00:21.455-07:00",
"id": "8q59lbfjxdr5",
"incident_id": "y4xnlcttqbks",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-15T20:00:21.455-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2025-10-15T18:59:55.506-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-15T18:59:55.506-07:00",
"id": "3686ck85r6fw",
"incident_id": "y4xnlcttqbks",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-15T18:59:55.506-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be performing a scheduled upgrade to our authentication system. During this maintenance:\n• All users will be automatically logged out\n• Please save your work before the maintenance window\n• No service downtime is expected - you can log back in immediately after being logged out\n• Please ensure your app is online and fully synced before our scheduled maintenance window. Any data collected while offline that hasn't been synced will not be preserved during the maintenance period.",
"created_at": "2025-10-13T13:59:05.042-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-13T13:59:05.042-07:00",
"id": "j440fhkfxp32",
"incident_id": "y4xnlcttqbks",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-15T12:39:54.479-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Authentication System Upgrade",
"page_id": "x87pwh8f6bk5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-10-15T20:25:21.105-07:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2025-10-15T20:00:00.000-07:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2025-10-15T18:59:59.935-07:00",
"scheduled_until": "2025-10-15T20:25:00.000-07:00",
"shortlink": "https://stspg.io/jsr3x0z2611c",
"started_at": "2025-10-13T13:59:04.988-07:00",
"status": "completed",
"updated_at": "2025-10-15T20:25:21.121-07:00"
},
{
"components": [
{
"created_at": "2021-10-05T11:39:02.667-07:00",
"description": "Epsilon3 production hosted in US GovCloud\r\nhttps://app.epsilon3.io/",
"group_id": null,
"id": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"page_id": "x87pwh8f6bk5",
"position": 1,
"showcase": true,
"start_date": "2021-10-04T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-04-14T09:25:27.453-07:00"
}
],
"created_at": "2025-10-08T12:45:59.181-07:00",
"id": "8fz34sg946n8",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2025-10-10T22:00:21.452-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-10T22:00:21.452-07:00",
"id": "6df14d73njj0",
"incident_id": "8fz34sg946n8",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-10T22:00:21.452-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2025-10-10T21:00:22.192-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-10T21:00:22.192-07:00",
"id": "mqbfhc6kk8dd",
"incident_id": "8fz34sg946n8",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-10T21:00:22.192-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2025-10-10T20:00:26.724-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-10T20:00:26.724-07:00",
"id": "tq067flzqj3y",
"incident_id": "8fz34sg946n8",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-10T20:00:26.724-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be performing scheduled maintenance to improve system reliability and performance during this time. Users may experience some intermittent disruption of service during this time.",
"created_at": "2025-10-08T12:45:59.232-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-08T12:45:59.232-07:00",
"id": "jg0xwrq0ccvf",
"incident_id": "8fz34sg946n8",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-08T12:45:59.232-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Regular Maintenance",
"page_id": "x87pwh8f6bk5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-10-10T22:00:21.452-07:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2025-10-10T21:00:00.000-07:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2025-10-10T20:00:26.881-07:00",
"scheduled_until": "2025-10-10T22:00:00.000-07:00",
"shortlink": "https://stspg.io/l53m7w1jv0zg",
"started_at": "2025-10-08T12:45:59.176-07:00",
"status": "completed",
"updated_at": "2025-10-10T22:00:21.522-07:00"
},
{
"components": [
{
"created_at": "2021-10-05T11:39:02.667-07:00",
"description": "Epsilon3 production hosted in US GovCloud\r\nhttps://app.epsilon3.io/",
"group_id": null,
"id": "ld0sv5f9kt1v",
"name": "Epsilon3 US production",
"page_id": "x87pwh8f6bk5",
"position": 1,
"showcase": true,
"start_date": "2021-10-04T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-04-14T09:25:27.453-07:00"
}
],
"created_at": "2025-09-10T16:33:01.501-07:00",
"id": "tjzb720r56ns",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2025-09-12T21:14:48.641-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-09-12T21:14:48.641-07:00",
"id": "xp70bz7vp9pr",
"incident_id": "tjzb720r56ns",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-09-12T21:14:48.641-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2025-09-12T21:00:21.962-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-09-12T21:00:21.962-07:00",
"id": "t6r21m1n6kdx",
"incident_id": "tjzb720r56ns",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-09-12T21:00:21.962-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2025-09-12T20:00:26.718-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-09-12T20:00:26.718-07:00",
"id": "lz18jzf3794p",
"incident_id": "tjzb720r56ns",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-09-12T20:00:26.718-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ld0sv5f9kt1v",
"name": "Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be performing scheduled maintenance to improve system reliability and performance during this time. Users may experience some intermittent disruption of service during this time.",
"created_at": "2025-09-10T16:33:01.558-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-09-10T16:33:01.558-07:00",
"id": "jkgxpvy14ty5",
"incident_id": "tjzb720r56ns",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-09-10T16:33:01.558-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Regular Maintenance 09/12/2025",
"page_id": "x87pwh8f6bk5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-09-12T21:14:48.641-07:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2025-09-12T21:00:00.000-07:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2025-09-12T20:00:26.933-07:00",
"scheduled_until": "2025-09-12T22:00:00.000-07:00",
"shortlink": "https://stspg.io/gt0lq3q7693t",
"started_at": "2025-09-10T16:33:01.496-07:00",
"status": "completed",
"updated_at": "2025-09-12T21:14:48.656-07:00"
}
],
"page": {
"id": "x87pwh8f6bk5",
"name": "Epsilon3",
"url": "https://status.epsilon3.io"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}