Snapshot 22693
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2024-05-24T00:19:11.364-07:00",
"description": null,
"group_id": null,
"id": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"page_id": "ppm8lhvw7q9m",
"position": 1,
"showcase": true,
"start_date": "2024-05-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-21T10:31:34.000-07:00"
},
{
"created_at": "2024-05-24T00:29:38.948-07:00",
"description": null,
"group_id": null,
"id": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"page_id": "ppm8lhvw7q9m",
"position": 2,
"showcase": true,
"start_date": "2024-05-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-31T15:18:43.000-07:00"
},
{
"created_at": "2024-07-02T01:52:32.531-07:00",
"description": null,
"group_id": null,
"id": "39wdkg84t61t",
"name": "Balsamiq.com",
"page_id": "ppm8lhvw7q9m",
"position": 3,
"showcase": true,
"start_date": "2024-07-01T17:00:00.000-07:00",
"status": "operational",
"updated_at": "2024-07-02T01:52:32.531-07:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2024-05-24T00:19:11.364-07:00",
"description": null,
"group_id": null,
"id": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"page_id": "ppm8lhvw7q9m",
"position": 1,
"showcase": true,
"start_date": "2024-05-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-21T10:31:34.000-07:00"
},
{
"created_at": "2024-05-24T00:29:38.948-07:00",
"description": null,
"group_id": null,
"id": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"page_id": "ppm8lhvw7q9m",
"position": 2,
"showcase": true,
"start_date": "2024-05-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-31T15:18:43.000-07:00"
}
],
"created_at": "2025-08-22T03:40:11.000-07:00",
"id": "zjq92nyq8q4f",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "This incident has been resolved.\nAll systems are operating normally again. Thanks for your understanding and patience.",
"created_at": "2025-08-22T04:49:36.600-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-08-22T04:49:36.600-07:00",
"id": "wr0615h1mg0m",
"incident_id": "zjq92nyq8q4f",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-08-22T04:49:36.600-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We fixed the issue impacting Balsamiq Cloud. It looks like everything is working again, but we're monitoring closely to ensure everything remains operational.",
"created_at": "2025-08-22T04:44:35.445-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-08-22T04:44:35.445-07:00",
"id": "fr87c71vs8st",
"incident_id": "zjq92nyq8q4f",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-08-22T04:44:35.445-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We’re still working on resolving the issue. No fix yet, but our team is on it and making progress behind the scenes. We’ll continue to share updates here. Thanks for your patience — we really appreciate it.",
"created_at": "2025-08-22T04:20:00.942-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-08-22T04:20:00.942-07:00",
"id": "q9p4b8nj6s9c",
"incident_id": "zjq92nyq8q4f",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-08-22T04:20:00.942-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We are continuing to work on a fix for this issue. Sorry for the trouble and thanks for your patience.",
"created_at": "2025-08-22T03:57:39.023-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-08-22T03:57:39.023-07:00",
"id": "vbk7h46md5gm",
"incident_id": "zjq92nyq8q4f",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-08-22T03:57:39.023-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We’ve found an issue impacting Balsamiq Cloud.\nA fix is in progress and we're working to restore normal service as quickly as possible.",
"created_at": "2025-08-22T03:40:11.516-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-08-22T03:40:11.000-07:00",
"id": "8nn66lk5v4pd",
"incident_id": "zjq92nyq8q4f",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-08-22T03:42:38.746-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-08-22T04:44:35.445-07:00",
"name": "Service Disruption",
"page_id": "ppm8lhvw7q9m",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-08-22T04:49:36.600-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/scslx8r6h08x",
"started_at": "2025-08-22T03:40:11.000-07:00",
"status": "resolved",
"updated_at": "2025-08-22T04:49:36.613-07:00"
},
{
"components": [
{
"created_at": "2024-05-24T00:19:11.364-07:00",
"description": null,
"group_id": null,
"id": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"page_id": "ppm8lhvw7q9m",
"position": 1,
"showcase": true,
"start_date": "2024-05-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-21T10:31:34.000-07:00"
},
{
"created_at": "2024-05-24T00:29:38.948-07:00",
"description": null,
"group_id": null,
"id": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"page_id": "ppm8lhvw7q9m",
"position": 2,
"showcase": true,
"start_date": "2024-05-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-31T15:18:43.000-07:00"
}
],
"created_at": "2025-04-04T03:05:07.636-07:00",
"id": "d7cpwnrxkjqy",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "Service is restored! We will monitor closely. Sorry for the inconvenience and happy wireframing (again).",
"created_at": "2025-04-04T07:13:19.373-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-04T07:13:19.373-07:00",
"id": "mkc4wsfphdkm",
"incident_id": "d7cpwnrxkjqy",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-04T07:13:19.373-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We are starting to see the light at the end of the tunnel. Internal sub-systems are restored, but the Balsamiq Cloud app isn't up quite yet. Next update in 30m.",
"created_at": "2025-04-04T06:54:56.356-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-04T06:54:56.356-07:00",
"id": "svjhdy8fw4pj",
"incident_id": "d7cpwnrxkjqy",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-04T06:54:56.356-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We are continuing to work on a fix for this issue. Next update in 30m.",
"created_at": "2025-04-04T06:24:07.610-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-04T06:24:07.610-07:00",
"id": "28dnvmwkv1hw",
"incident_id": "d7cpwnrxkjqy",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-04T06:24:07.610-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We have identified the root cause to be a low-level network connectivity issue. We are working hard on restoring service. Next update in 30 minutes. Thank you for your patience.",
"created_at": "2025-04-04T05:50:13.917-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-04T05:50:13.917-07:00",
"id": "bfcw96t9544q",
"incident_id": "d7cpwnrxkjqy",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-04T05:50:13.917-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Our engineers are still working on restoring service. Next update in 30m.",
"created_at": "2025-04-04T05:18:58.664-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-04T05:18:58.664-07:00",
"id": "52w6qr8pnlkc",
"incident_id": "d7cpwnrxkjqy",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-04T05:18:58.664-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Still working on restoring service. Next update in 30m",
"created_at": "2025-04-04T04:50:50.731-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-04T04:50:50.731-07:00",
"id": "jjzhtmyx30cc",
"incident_id": "d7cpwnrxkjqy",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-04T04:50:50.731-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We are still working on restoring service. Rest assure that no project data was deleted.",
"created_at": "2025-04-04T03:48:59.572-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-04T03:48:59.572-07:00",
"id": "44zsx5p5f143",
"incident_id": "d7cpwnrxkjqy",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-04T03:48:59.572-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We have identified the issue and are working on restoring service. We expect this will take a couple of hours. We are sorry for the inconvenience.",
"created_at": "2025-04-04T03:11:05.945-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-04T03:11:05.945-07:00",
"id": "2qg8jfvq0d5z",
"incident_id": "d7cpwnrxkjqy",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-04T03:11:05.945-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4v83p5hgn86c",
"name": "Balsamiq Cloud",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "yzhtt4ly3vf9",
"name": "Balsamiq Collaboration Server",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2025-04-04T03:05:07.692-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-04T03:05:07.692-07:00",
"id": "x912hgt88hvs",
"incident_id": "d7cpwnrxkjqy",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-04T03:05:07.692-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Service down",
"page_id": "ppm8lhvw7q9m",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-04-04T07:13:19.373-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/cxd36ndv29vv",
"started_at": "2025-04-04T03:05:07.630-07:00",
"status": "resolved",
"updated_at": "2025-04-04T07:13:19.396-07:00"
}
],
"page": {
"id": "ppm8lhvw7q9m",
"name": "Balsamiq",
"url": "https://status.balsamiq.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}