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Features Core Product Portal For Editors, Writers, and Reviewers Site For Customers and Employees Industry Leading Features Editor Feedback Manager Pro Analytics Import from PDF & Word Custom Workflow Builder Collaborative editing SSO & SCIM Export to PDF Dashboard Integrations SEO Customization Site Customization Media Storage API SupportNEW Document360 Engage Interactive Decision Tree Support Ticket Deflector Mermaid Diagrams Explore all features Into the Future Eddy AI Make your documentation lifecycle easier with generative AI. Read more Technical Writing with AI Generate clear, structured content and write better. Read more Solutions by use case Internal Knowledge Base External Knowledge Base Software Documentation SOP User Manual AI Chatbot NEW API Documentation by industry SaaS Documentation for your product IT & Consulting Deliver faster client service Financial Services Reduce everyday operational risks Healthcare Provide better patient support Education Student & faculty knowledge sharing Manufacturing Faster access, better decisions Retail Faster store support resolution Non Profit Improve donor trust instantly by Roles Leadership Customer Support Technical Writing Product Management Engineering Build with Document360 AI Resources Users & industry experts Customer Stories Podcast Webinars Knowledge Base Examples Education Blog eBooks Guides Tutorials help & services Product Documentation Document360 Support Migration Request Document360 Overview Trust Center get your agent score Make the Right Choice Enterprise Pricing EN DE ES FR PT-BR Login Book a demo Request Demo Security Our customers across the globe trust us with their data security. We back ourselves up with robust data security and privacy practices that form an integral part of our product engineering and service delivery principles. Trusted by global brands Behind the scenes Document360 being a custodian of customers’ data, a multi-fold model of security architecture, robust product delivery and a highly resilient service platform, are the key tenets of its service delivery Protecting your data We protect your data by applying multi-tiered data security model, adhering to stringent data security practices and good data governance processes. Secure Product Build Security by design is our mantra to ensure that every product build is secure and safe. Our product team focusses on end-to-end security in our product lifecycle Highly Resilient Architecture Our technical architecture is highly scalable, elastic and redundant to ensure that our servers are available to deliver services reliably without any downtime Protecting your data We understand the value of data security. With our robust system of data safeguards, we allow you to focus on the data rather than on its security. Perimeter Security Routing rules hardened based on pre-established criteria for various permissible transactions across all resources. Encryption AES 256 bit encryption for data at Rest and HTTPS with TLS 1.2 encryption for data in transit. Access Controls Role-based access through IAM that enforces segregation of duties, two-factor authentication and end-to-end audit trails ensuring access is in accordance with security context. DDoS Protection Protection against Distributed Denial of Service (DDoS) attacks by defending common network-layer attacks through always-on traffic monitoring and real-time mitigation. Malware 24-hour threat management protection against malware and man-in-the-middle threats. Security updates Runtime software are regularly updated to address newly discovered vulnerabilities. Highly Resilient Architecture The architecture is built with resiliency in mind that ensure high availability for the product and data. High Availability We have multiple instances of our services running to ensuring high availability of our services for our customers. Highly Scalable DNS Route users to the best endpoint based on geo-proximity, latency, health, and other considerations. Data Backup Cloud snapshots are taken every day and retained, weekly and monthly, and the backups are available for 1 months for restoration. Incident & Breach Management Procedures are established for reporting incidents, and tracking it for timely communication, investigation, and resolution. Azure CDN We use Azure CDN to make sure our application and customer documentation are served with speed and ensure that they are served from the nearest node. Disaster recovery To provide an uninterrupted experience our infrastructure and storage are replicated in different geo-location. Independent security audits are carried out on regular basis. Secure Product Build Information security and data privacy requirements are baked into every release cycle and form part of the blueprint considerations of the product. Product Roadmap A product roadmap is defined and reviewed periodically by the Product Owner. Security fixes are prioritized and are bundled in the earliest possible sprint. DevOps Team Our DevOps sprints are powered by a multi-disciplinary team members including the Product Owner, Director of Engineering, Developers, and Quality Assurance. Code Review All changes are tested by the Quality Assurance team and criteria are established for performing code reviews, web vulnerability assessment, and advanced security tests. Version Control Source code is managed centrally with version controls and access restricted based on various teams that are assigned to specific sprints. Records are maintained for code changes and code check-ins and check-outs. Quality Assurance Builds are put through stringent functionality tests, performance tests, stability tests, and UX tests before the build is certified “Good to go”. Segregation of Duties Access to the production resources is restricted to limited set of users based on the job roles. #1 rated knowledge base software among leading platforms Found a security bug Document360 understands that protection of customer data is a significant responsibility and requires the highest priority. We genuinely value the assistance of security researchers and any others in the security community to assist in keeping our systems secure. The responsible disclosure of security vulnerabilities helps us ensure the security and privacy of all our users. Please reach out to [email protected] if you have found any potential vulnerability in our product. Elevate Your Documentation Experience with Document360 Personalized Demo Our experts will share insights on how to scale your documentation with Document360. Book a Demo Document360 AI