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Data Processing Agreement
(Customer-Facing)
This Data Processing Agreement (“DPA”) is entered into by and between Idera, Inc., a Delaware
corporation, on behalf of itself and each subsidiary of Idera (“Idera Affiliate”) listed on the Idera
Affiliates Data Processing Terms (collectively, “Idera”) and the counterparty accepting this DPA and its
Affiliates (“Customer”) (each, a “Party” as applicable, and collectively, the “Parties”). This DPA is
entered into by the Parties by virtue of Customer signing or accepting an Idera Affiliate’s End User
License Agreement, Service Order, License Agreement, Master Software License Agreement, Master
Service Agreement, Master SaaS Subscription Agreement or any other similar agreement governing
the licensing or purchase of products or services offered by Idera or an Idera Affiliate (such agreement,
the “Main Agreement”). This DPA amends and is incorporated into the terms of each Main Agreement
between the Parties but only to the extent such Main Agreement provides for Idera to access, collect,
acquire, receive, transfer, processe, and/or use the Customer Personal Data (as defined below) of
Customer or its Affiliates.
All capitalized terms not otherwise defined in this DPA will have the meaning given to them in the
Main Agreement. If there is any inconsistency or conflict between this DPA and any Main Agreement
in effect between Idera and Customer, then as it relates to data protection or processing, the terms
of this DPA shall govern and control. If you are accepting these terms, you warrant that: (a) you have
full legal authority to bind Customer to these data processing terms; (b) you have read and understand
these data processing terms; and (c) you agree, on behalf of Customer, to these data processing terms.
If you do not have the legal authority to bind Customer, please do not accept these data processing
terms. Idera and Customer agree as follows:
1. Definitions
(a) "Affiliate" means an entity that a party controls or is controlled by, or with which a party is
under common control. For purposes of this definition, “control” means ownership of more than
fifty (50%) percent of the voting stock or equivalent ownership interest in an entity.
(b) "Applicable Data Protection Laws" means all laws applicable to the Processing of Personal Data,
including (1) the EU GDPR and national laws implementing or supplementing the EU GDPR; (2)
the laws specified in the Jurisdiction Specific Terms; and (3) to the extent applicable, the data
protection or privacy laws of any other country.
(c) “Applicable Law” means all applicable laws, rules, regulations, order, ordinances, regulations,
guidance, and industry self-regulations, including Applicable Data Protection Laws.
(d) “Subprocessor” means any third party appointed by or on behalf of Idera to Process Customer
Personal Data;
(e) “Customer Personal Data” means any Personal Data processed by Idera on behalf of Customer
and any Personal Data of Customer that Idera processes pursuant to or in connection with the
Main Agreement.
(f) “EU GDPR” means Regulation 2016/679 of the European Parliament and of the Council of 27 April
2016 on the protection of natural persons with regard to the Processing of personal data and on
the free movement of such data, and repealing Directive 95/46/EC, as may be amended, modified,
supplemented, restated, or superseded from time to time.
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(g) “Idera Affiliates Data Processing Terms” means the documents containing specific information
about the details of Processing of Customer Personal Data carried out by each Idera Affiliate and
additional information required to conclude the Standard Contractual Clauses, available at
https://www.ideracorp.com/Legal/Idera-Affiliates-Data-Processing-Terms .
(h) “Jurisdiction Specific Terms” means the data processing terms available at
https://www.ideracorp.com/legal/jurisdiction-specific-terms, which apply to the extent that the
Customer Personal Data originates from, or is protected by, Applicable Data Protection Laws in
one of the jurisdictions identified therein.
(i) “Restricted Transfer” means any transfer of Customer Personal Data to a Third Country (as
defined in the Jurisdiction Specific Terms), an international organization, or across national
borders that would be prohibited by Applicable Data Protection Laws (or by the terms of data
transfer agreements put in place to address the data transfer restrictions of Applicable Data
Protection Laws) in the absence of a lawful transfer mechanism or other evidence of adequate
data protection standards.
(j) “Services” means the services Idera is obligated to perform pursuant to the Main Agreement(s).
(k) “Standard Contractual Clauses” means the contractual clauses defined as “Standard Contractual
Clauses” in the Jurisdiction Specific Terms, as applicable to each Party’s controllership role and
geographic location for the relevant Processing activity.
(l) "Controller", "Data Subject", "Personal Data", “Personal Data Breach”, "Processing", "Processor"
and “Supervisory Authority” shall have the meaning given to them in Article 4 of the EU GDPR
and their cognate terms shall be construed accordingly.
2. Processing of Customer Personal Data
To the extent Idera Processes any Customer Personal Data, Idera represents and warrants that it
shall comply with the following obligations set forth in this Section 2:
(a) Processing Roles. In the context of this DPA and its Exhibits, with regard to the Processing of
Customer Personal Data, (1) when the Customer acts as a Controller, Idera acts as a Processor;
and (2) where the Customer acts as a Processor, Idera acts as a sub-Processor. For the avoidance
of doubt, both situations described in this section fall within the scope of, and are covered by, this
DPA.
(b) General Obligations. Idera will process Customer Personal Data in compliance with Applicable Law
at all times. Subject to Applicable Law, Idera will not disclose Customer Personal Data to any third
party without first obtaining Customer’s written consent, unless otherwise required by Applicable
Law. Idera shall ensure that, at all relevant times during the Term of the Main Agreement, all Idera
personnel engaged in the Processing of Customer Personal Data are aware of, and subject to,
enforceable obligations to maintain the confidentiality of the Customer Personal Data and to
comply with the other relevant obligations and restrictions of this DPA.
(c) Processing Only on Instructions from Customer. Idera will process Customer Personal Data solely
for the purpose of performing the Services and in accordance with Customer’s instructions
(including with regard to transfers of Customer Personal Data), as issued from time to time in
writing. Idera acknowledges that, with respect to any Customer Personal Data subject to this DPA,
Idera will act only as a Data Processor. Idera will collect only such Customer Personal Data during
the course of performing the Services as is strictly necessary for Idera to perform the Services. If
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Applicable Law (or any subcontractor) requires Idera to conduct Processing that is or could be
construed as inconsistent with Customer’s instructions, then Idera shall notify Customer promptly
and prior to commencing the Processing. If Idera believes that any instruction from Customer is in
violation of, or would result in Processing in violation of Applicable Law, then Idera shall notify
Customer immediately.
(d) Details Related to the Processing of Customer Personal Data. Details regarding the Processing of
Customer Personal Data are set forth in the Idera Affiliates Data Processing Terms. Customer may
make reasonable amendments to the Idera Affiliates Data Processing Terms by written notice to
Idera from time to time as Customer reasonably considers necessary to meet the requirements of
Applicable Law. Idera agrees to reasonably notify Customer in writing if it believes that the Idera
Affiliates Data Processing Terms is not accurate or otherwise does not meet the requirements of
Applicable Law.
(e) Subprocessors. Customer authorizes Idera to appoint (and permitted each Subprocessor
appointed in accordance with this paragraph (e) to appoint) Subprocessors in accordance with this
paragraph (e).
Idera may continue to use those Subprocessors already engaged by Idera as of the date of the
Main Agreement, subject to Idera meeting the obligations set out this paragraph (e) of this DPA.
Idera’s Subprocessors are listed on the Idera Affiliates Processing Terms. Idera shall maintain an
updated the list of Subprocessors.
Idera shall provide Customer prior written notice of the appointment of any new Subprocessor.
Customer agrees that Idera may provide such written notice by offering Customers a mechanism
to subscribe to updates to the list of Idera Subprocessors. If, within ten (10) days of posting of
each such update , Customer notifies Idera in writing of any reasonable objections to the proposed
appointment by contacting compliance@idera.com, Customer may, as a sole and exclusive
remedy, immediately terminate the applicable Main Agreement and this DPA only with respect to
those Services which cannot be provided by Idera without the use of the objected-to
Subprocessor. Customer may terminate the Main Agreement by providing written notice to Idera
pursuant to the terms of the Main Agreement provided that all amounts due under the Main
Agreement(s) before the termination date with respect to the Processing of Customer Personal
Data are duly paid to Idera. Idera shall remain responsible for the Processing of the Customer
Personal Data until the termination or expiration of the Main Agreement.
With respect to each Subprocessor, Idera shall: (a) carry out adequate due diligence to ensure that
the Subprocessor is capable of providing the level of protection and security for Customer
Personal Data required by this DPA, the Main Agreement, and Applicable Laws before the
Subprocessor first Processes Customer Personal Data impose on the Subprocessor terms between
Idera and the prospective Subprocessor that provide for at least the same level of protection for
Customer Personal Data as those set out in this DPA.
(f) Personnel. Idera shall take reasonable steps to ensure the reliability of all personnel who may have
access to the Customer Personal Data. Furthermore, Subprocessor shall ensure in each case that
access to Customer Personal Data is strictly limited to those individuals who need to know or
access the relevant Customer Personal Data, as strictly necessary for the purposes of the Main
Agreement, and comply with Applicable Law.
(g) Cooperation to Facilitate Responses. Idera will, taking into account the nature of the Processing,
assist the Customer:
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i. by reasonably establishing and maintaining appropriate technical and organizational
measures and in so far as it is possible, in fulfilling the Customer's obligations to respond to
requests from data subjects exercising their rights conferred to them by Applicable Data
Protection Laws; and
ii. in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the EU GDPR,
as specified in sections 6(d) and section 6 of the DPA.
iii. Idera may charge a reasonable fee for any assistance provided to Customer under this DPA
(h) Cross-Border Restricted Transfers. Idera may only Process, access, or transfer Customer Personal
Data across national borders in compliance with the requirements regarding Restricted Transfers
set out in the Jurisdiction Specific Terms. The Jurisdiction Specific Terms may further define and
augment the term “Restricted Transfer” as necessary to comply with the requirements of
applicable international laws and regulations.
(i) Retention and Deletion. Idera may retain Customer Personal Data only for the period of time
required for Idera to perform the Services, or such longer period required by Applicable Law,
required pursuant to the Main Agreement or requested in writing by Customer. On the
termination of the Main Agreement, Customer must choose whether Idera shall delete or return
all the Customer Personal Data to the Customer and delete existing copies. If within thirty (30)
calendar days from the termination of the Main Agreement the Customer does not instruct Idera
to return all the Customer Personal Data to the Customer, Idera will permanently delete all copies
of Customer Personal Data in its possession or control at the expiration of such time period, unless
Applicable Law requires retention of such Customer Personal Data.
3. Technical and Organizational Security Measures
To the extent Idera Processes any Customer Personal Data on behalf of Customer or its Affiliate(s)
pursuant to the Main Agreement, Idera represents and warrants that it shall (and shall ensure that
all of its Subprocessors shall) comply with the following obligations set forth in this Section 3:
(a) Measures to be Implemented. Idera will implement and maintain appropriate technical and
organizational measures to protect the Customer Personal Data against unauthorized or unlawful
processing and against accidental loss, destruction, damage, theft, alteration or disclosure. These
measures shall be appropriate to the harm which might result from any unauthorized or unlawful
processing, accidental loss, destruction, damage or theft of the Customer personal data and
having regard to the nature of the Customer personal data which is to be protected. Idera, taking
into account the state of the art, the costs of implementation and the nature, scope, context and
purposes of the Processing, as well as the risk of varying likelihood and severity for the rights and
freedoms of natural persons, shall implement appropriate technical and organizational measures
to ensure a level of security appropriate to the risk (including the measures contemplated in the
Standard Contractual Clauses). The individual measures of the relevant Idera Affiliate are set out
in the Idera Affiliate Data Processing Terms.
(b) Personal Data Breaches. If Idera becomes aware of any Personal Data Breach affecting Customer
Personal Data, Idera will notify Customer without undue delay after having become aware of it
and:
i. provide Customer with a detailed description of the Personal Data Breach; the type of data
that was the subject of the Personal Data Breach; and the identity of each affected person,
as soon as such information can be collected or otherwise becomes available (as well as
periodic updates to this information and any other information Customer may reasonably
request relating to the Personal Data Breach);
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ii. take reasonable commercial steps immediately, at Idera's own expense, to investigate the
Personal Data Breach and to identify, prevent and mitigate the effects of the Personal Data
Breach and to carry out any recovery or other action necessary to remedy the Personal Data
Breach; and
iii. not release or publish any filing, communication, notice, press release, or report concerning
the Personal Data Breach without Customer's prior written approval except where Idera is
required by Applicable Law to make such disclosure prior to obtaining Customer’s written
consent.
(c) Idera’s notification of or response to a Personal Data Breach under this Section 3 will not be
construed as an acknowledgement by Idera of any fault or liability with respect to the Personal
Data Breach.
4. Rights of the Data Subjects
(a) Taking into account the nature of the Processing, Idera shall assist Customer by implementing
appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of
Customer’s obligations in responding to requests to exercise rights of the Data Subjects under
Applicable Law. Customer is solely responsible for collecting any required consent from the Data
Subject. To the extent Customer intends to disclose Idera’s data processing practices to the Data
Authorities, Customer must notify Idera prior to such disclosure.
(b) With regard to the rights of the Data Subjects within the scope of this Section 4, Idera shall:
i. promptly notify Customer if any sub-Processor receives a request from a Data Subject under
any Applicable Law with respect to Customer Personal Data;
ii. refrain from responding to the request except on the documented instructions of Customer
or as required by Applicable Law to which Idera is subject, in which case Idera shall to the
extent permitted by Applicable Law, inform Customer of that legal requirement before
responding to the request; and
iii. require Subprocessor to refrain from responding to any request from Data Subjects regarding
the exercise of their data protection rights in relation to the Processing of Customer Personal
Data request, except on the documented instructions of Customer or as required by
Applicable Law to which the Subprocessor is subject, in which case Subprocessor shall, to the
extent permitted by Applicable Data Protection Laws, inform Idera and Customer of that legal
requirement before responding to the request.
5. Provision of Information and Audit Rights
(a) Where Customer is entitled to under Applicable Data Protection Laws and desires to review
Idera’s compliance with the terms of this DPA, Customer may request by writing to
compliance@idera.com, and Idera will provide (subject to obligations of confidentiality) the
documentation mentioned in paragraph (d) of this Section (“Audit Information”). Customer
agrees to leverage existing documentation provided by Idera to the extent such Audit
Information satisfies the requirements of Article 28 of the GDPR.
(b) If Customer, after having reviewed such audit report(s), still reasonably deems that it requires
additional information, Idera shall further reasonably assist and make available to Customer,
upon a written request and subject to obligations of confidentiality, all other information
(excluding legal advice) and/or documentation necessary to demonstrate compliance with this
DPA.
(c) Idera will provide Customer or mutually agreed third-party independent auditors at Customer’s
cost and expense, once per calendar year, at a time mutually agreed upon by Idera and
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Customer, access to Idera’s security policies, practices and procedures, and records relating to
the Services for the purpose of verifying Idera’s compliance with this DPA. Idera shall provide the
assistance described in this paragraph insofar as in Idera’s reasonable opinion, such audits and
the specific requests of Customer, do not interfere with Idera’s business operations or cause
Idera’s to breach any legal or contractual obligation to which it is subject.
(d) Documentation and Requests for Information. Idera will upon request provide Customer with the
following information:
i. Copies of all records of Customer Personal Data Processing activities processed under this
DPA required to be maintained under Applicable Law;
ii. Copy of Idera’s then-most recent audit report or review conducted by Idera’s external
auditors that relates to any Processing of Customer Personal Data processed under this
DPA, if applicable; and
iii. Copies of the reports resulting from any audits performed by Idera’s internal personnel
that include Processing of Customer Personal Data within their scope.
6. Data Protection Impact Assessment and Prior Consultations
Idera agrees that it shall assist Customer in ensuring compliance with its obligations pursuant to
Articles 32 to 36, taking into account the nature of processing and the information available to
Idera.
7. Customer Representation and Warranties
(a) Customer represents and warrants that it has all necessary rights to provide the Customer
Personal Data to Idera for the purpose of Processing such data within the scope of this DPA and
the Main Agreement. Within the scope of the Main Agreement and in its use of the Services,
Customer shall be solely responsible for complying with the requirements from Applicable Data
Protection Laws, in particular regarding the disclosure and transfer of Customer Personal Data to
Idera and the Processing of Customer Personal Data.
(b) Customer represents and warrants that the disclosure of Customer Personal Data to Idera does
not qualify as a sale under Applicable Data Protection Laws.
8. Exhibits to the DPA
(a) List of Exhibits. The following Exhibits, the text of which is available at
https://www.ideracorp.com/Legal/Idera-Affiliates-Data-Processing-Terms and
https://www.ideracorp.com/legal/jurisdiction-specific-terms, form a part of this DPA:
i. Idera Affiliates Data Processing Terms; and
ii. Jurisdiction Specific Terms (collectively, the “Exhibits”).
(b) Updates to the Exhibits. Idera reserves the right to update the Exhibits to the DPA from time to
time by posting updated versions of the Exhibits to https://www.ideracorp.com/Legal/Idera-
Affiliates-Data-Processing-Terms and https://www.ideracorp.com/legal/jurisdiction-specific-
terms. Idera shall provide Customer prior written notice of any changes to the Idera Affiliates Data
Processing Terms and Jurisdiction Specific Changes by offering Customer a mechanism to
subscribe to a notification system of updates on the same webpage(s) where the Exhibits are
posted. If Customer does not object to the updated Exhibit within ten (10) days from the day the
update(s) were posted, Customer will be deemed to have consented to the updated Exhibits. In
particular, Idera may update:
i. The Idera Affiliates Data Processing Terms to reflect changes to the details of Processing of
Customer Personal Data that may arise from changes to the Services, the addition of new
Services for which Customer may engage Idera or an Idera Affiliate, the list of
Subprocessors of each Idera Affiliate, or to provide additional information required to
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v. 010124
conclude the Standard Contractual Clauses or agreements between Idera and Customers
under Applicable Data Protection Laws. Customer understands that Idera’s unilateral
updates to Exhibit A do not involve a change to the Parties’ controllership roles; and
ii. The Jurisdiction Specific Terms from time to time to reflect changes in or additions to
Applicable Data Protection Laws and to reflect changes to the supplementary measures
required to conduct Restricted Transfers under Applicable Data Protection Laws (as
defined by the applicable sections of Exhibit B).
(c) Conflicts between the DPA and the Exhibits. In case of any conflict or ambiguity between the terms
in the Exhibits and the terms of the body of the DPA, the applicable terms in the Exhibits shall
prevail.
9. Customer Data Protection Officer and Data Protection Representative Information
Customer shall provide the contact details of its Data Protection Officer (if any) and data
protection representative in the EU and in the UK (if any) to Idera by sending an email to
compliance@idera.com. In the event that the provided identity and contact details change,
Customer shall provide the updated information to Idera by sending another email to
compliance@idera.com.
10. Indemnification
Idera shall indemnify, defend, and hold Customer, its Affiliates, and their respective directors,
officers, employees, independent contractors and agents (each an “Indemnified Party”) harmless,
to the fullest extent permitted by law, from and against all losses, judgments, liabilities, costs,
expenses, fines, penalties and awards that an Indemnified Party suffers or incurs as a result of any
claims, demands, suits, causes of action or enforcement proceedings (each, a “Claim”) arising
from, relating to or alleging any breach of this DPA or violation of Applicable Law by Idera but
solely to the extent that Idera fails to act or acts outside or against the instructions of Customer.
Idera’s liability under this DPA shall be limited to three times the amount paid by Customer to
Idera in the previous year.
11. Miscellaneous
(a) Conflicts. In the event of any conflict or inconsistency between the provisions of this DPA and
the Main Agreement, the provisions of this DPA shall control with respect to the subject
matter set forth herein. All the terms, provisions and requirements contained in the Main
Agreement shall remain in full force and effect except to the extent they conflict with and are
superseded by this DPA.
(b) Governing Law and Jurisdiction. To the extent allowable by Applicable Law, this DPA shall be
governed by and construed in accordance with the internal laws of the State of Texas, United
States of America, without giving effect to any principles of conflicts of law. The parties
irrevocably agree with the exclusive jurisdiction of the courts of Travis County, Texas.
(c) Term. This DPA shall enter into force on the date of signing of the Main Agreement and shall
remain in force for as long as Idera processes Customer Personal Data on behalf of Customer.
(d) Binding Effect. The terms, provisions and conditions of this DPA shall be binding upon and
inure to the benefit of each respective party and their respective legal representatives,
successors and assigns.
(e) Notices; Change of Address. Any notices, consents or approvals required or permitted to be
given hereunder shall be deemed to be given and sufficient (a) three (3) days after deposit in
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the United States mail, if sent via certified or registered letter, return receipt requested; or (b)
one (1) day after deposit with a reputable overnight delivery or courier service, in each case,
to the respective addresses set forth in the signature block or such other address provided by
either Party in accordance with this section.
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