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Terms of Service for Logto Cloud
Effective date: Nov 24, 2025
If you'd like to request an archived version of this document, please contact us at [email protected].
These Terms of Service ("Terms" or "Agreement") govern the use of Logto Cloud, an authentication and authorization managed service provided by Silverhand Inc., a Delaware corporation located at 2810 North Church Street, Wilmington, Delaware, 19802, United States ("Silverhand", "Logto", "we", "us").
By creating a Logto Cloud account or using any Logto Cloud services, the Customer agrees to be bound by these Terms.
1. Definitions
1.1 "Customer"
The legal entity or individual entering into this Agreement and responsible for all activity under its Logto Cloud account.
1.2 "Tenant"
A logically isolated environment within Logto Cloud created by the Customer. Tenants are configurations under the Customer account, not separate customers.
1.3 "Services" or "Logto Cloud"
The managed authentication and authorization platform provided by Logto, including its APIs, user interface, and associated components. Self-hosted deployments of the Logto software, including paid self-hosted plans, are not part of the Services and are governed by the Self-hosted Subscription Terms.
1.4 "Customer Data"
Any personal data that Logto processes on behalf of the Customer through the Services.
1.5 "Usage Data"
Operational, diagnostic, and performance data generated automatically by Logto Cloud, such as feature usage metrics, API request patterns, and system performance information. Usage Data does not include Customer Data.
1.6 "Account Data"
Personal data Logto processes as a controller in connection with the Customer’s Logto Cloud account, such as administrator contact details, billing information, support communications, and account-level activity. Account Data is governed by the Privacy Policy and is not Customer Data under this Agreement. For more information about how Account Data is processed, please refer to the Privacy Policy.
2. Data Processing Addendum
When Logto processes Customer Data as a processor on behalf of the Customer, the Data Processing Addendum ("DPA") is incorporated into and forms part of this Agreement. By using Logto Cloud, the Customer agrees to the DPA without requiring a separate signature.
3. Fees and Payment
3.1 Fees
Customer agrees to pay the fees associated with its selected subscription plan or order form.
3.2 Payment Terms
Customer must provide valid payment information and authorizes Logto to charge all applicable fees. Invoices are due within 30 days unless otherwise stated.
3.3 Suspension
Logto may suspend access to the Services for non-payment.
3.4 Taxes
Fees exclude taxes. Customer is responsible for all applicable taxes except those based on Logto’s income.
4. Term and Termination
4.1 Term
This Agreement begins when the Customer creates an account and continues until terminated.
4.2 Cancellation
Customer may cancel paid subscriptions at any time. Cancellation stops future billing but does not delete the Tenant.
4.3 Termination for Cause
Either party may terminate this Agreement for material breach not cured within 30 days. Logto may terminate immediately for non-payment.
4.4 Effect of Termination
Upon termination, access to the Services ends. Customer Data will be deleted or returned in accordance with the Data Processing Addendum. Customer may request data export if all fees are paid.
5. License and Acceptable Use
5.1 License
Logto grants Customer a limited, non-exclusive, non-transferable license to use the Services for its business needs.
5.2 Authorized Users
Customer is responsible for actions of its users and must ensure compliance with these Terms.
5.3 Acceptable Use
Customer agrees not to:
reverse engineer the Services;
interfere with operation or security of the Services;
use the Services for unlawful purposes;
introduce malware or harmful code;
access or attempt to access Logto systems without authorization.
6. Confidentiality
Each party must protect the other party’s Confidential Information using reasonable care and may disclose such information only to personnel with a need to know and who are bound by confidentiality obligations.
Confidential Information excludes information that is public, independently developed, already known, or lawfully obtained from a third party.
7. Data Practices
7.1 Customer Data Ownership
Customer retains all rights to Customer Data. Logto does not claim ownership.
7.2 Use of Customer Data
Logto processes Customer Data solely to provide the Services, in accordance with the DPA and Customer instructions.
7.3 Usage Data
Logto may collect and process Usage Data to operate, secure, and improve the Services. Usage Data does not include Customer Data.
7.4 Third-Party Integrations
If Customer connects third-party services (e.g., identity providers), Customer is responsible for reviewing their terms.
8. Data Protection and Privacy
8.1 Privacy Policy
Logto will process personal data in accordance with its Privacy Policy at:
https://logto.io/terms/privacy-policy
8.2 Customer Responsibilities
Customer acts as the data controller for Customer Data and must fulfill all applicable legal obligations, including providing required notices and consents.
8.3 Data Hosting Regions
Customer Data is stored in the region selected during Tenant creation.
8.4 Subprocessors
Only the subprocessors listed in the DPA process Customer Data. Subprocessors listed in the Privacy Policy process only Account Data.
9. Intellectual Property
Logto retains all ownership rights to the Services, software, and associated materials.
Customer grants Logto a perpetual, royalty-free license to use feedback and suggestions for improving the Services.
10. Disclaimer of Warranties
The Services are provided "as is" without warranties of any kind. Logto disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. Logto does not guarantee uninterrupted, error-free, or secure operation.
11. Indemnification
Customer agrees to indemnify and hold Logto harmless against claims arising from Customer’s misuse of the Services or violation of these Terms.
12. Limitation of Liability
To the maximum extent permitted by law:
Neither party is liable for indirect, incidental, consequential, or punitive damages.
Each party’s total liability under these Terms is limited to the greater of $100 USD or the fees paid by Customer in the preceding 12 months.
13. Changes to the Services
Logto may update or modify the Services. Logto will provide notice if a change materially reduces the core functionality of the Services.
14. Miscellaneous
14.1 Force Majeure
Neither party is liable for delays caused by events beyond reasonable control.
14.2 Governing Law
These Terms are governed by the laws of Delaware, USA.
14.3 Entire Agreement
These Terms, together with the DPA and referenced documents, constitute the entire agreement.
14.4 Amendments
Logto may update these Terms by giving at least 7 days’ notice. Continued use of the Services constitutes acceptance.
14.5 Notices
Notices to Logto: [email protected].
Notices to Customer: sent to the administrator email on file.
14.6 Marketing
Customer permits Logto to identify Customer as a user of the Services in marketing materials. No endorsement is implied. Customer may opt out of this usage at any time by notifying Logto at [email protected].
14.7 Assignment
Customer may not assign this Agreement without Logto’s written consent.
14.8 Severability
If a provision is unenforceable, the remainder remains in effect.
14.9 Waiver
Failure to enforce a provision does not constitute a waiver.