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Updated on May 19, 2026 Resources Get started Free trial Regions & Services Deployment models Compliant Cloud Public Cloud Private Cloud Tooling Products◉ Virtual Machines Server Profiles Cloud storage Cloud Networking◉ Virtual Private Cloud Routers & Floating IP Load balancer Security Groups Site-to-Site VPN DNSaaSNew Containers Container Orchestration Managed Kubernetes Managed Services Managed OpenShift Managed Database Professional Services Cloud Compliance Assessment Cloud Training Support Customer ServiceIncluded DocumentationIncluded TutorialsIncluded Support plans Service status Trust Center How we do it Our security culture Technical aspects Certifications Company Brand story Careers Sustainability Quality policy Environmental policy Partner Program Legal Privacy notice Website visits, events & marketing When delivering services In service cases Terms Terms This page explains the terms that apply to use of Cleura’s cloud services. Customers are typically businesses, public authorities or other organisations. Online registration and use A customer can register online to use Cleura Public Cloud, without signing a contract with Cleura drafted specifically for that customer. In this case, the customer agrees to the following standard terms for the customer’s use of Cleura Public Cloud, together forming the “Agreement” between the customer and Cleura for that use: Terms of Service for Public Cloud Data Processing Agreement for Public Cloud Annex A applies to the processing of cloud workloads Annex B applies to the processing of Cleura Cloud Management Portal user accounts and API user accounts Cleura’s sub-processors are listed on the cloud regions and sub-processors page. Cleura’s processing of personal data as a controller is described in Cleura’s privacy notice. Use covered by a Cleura Master Service Agreement A customer can enter into a signed contract with Cleura, drafted for that customer, for use of Cleura Compliant Cloud, Public Cloud and/or Private Cloud. A Master Service Agreement (MSA) is the overarching document of such a signed contract. The MSA explains which services are covered by the contract, and which terms apply to the customer’s use of those services. Such terms may be included as appendices to the MSA, together forming the “Agreement” between the customer and Cleura. A customer with an MSA for use of Compliant Cloud and/or Private Cloud can still use Cleura Public Cloud. The customer can either register online and accept the standard terms for Public Cloud, or contact Cleura to discuss adding Public Cloud to the scope of the MSA. Cleura’s sub-processors are listed on the cloud regions and sub-processors page. Cleura’s processing of personal data as a controller is described in Cleura’s privacy notice. Partner customers An organisation can get access to Cleura’s services, or purchase application hosting relying on Cleura’s services, from a partner of Cleura. In such a case, the organisation will have an agreement directly with the partner. The organisation will typically not have an agreement directly with Cleura. The partner will be responsible for delivering services to the customer, while the partner relies on Cleura as a subcontractor. The agreement between the partner and the customer will explain which terms apply. Cleura’s sub-processors are listed on the cloud regions and sub-processors page. Cleura’s processing of personal data as a controller is described in Cleura’s privacy notice. Terms - PreviousIn service casesNext - TermsInsights CONTENTS We only use strictly necessary and functional cookies, and cookieless analytics. 1. One necessary cookie, spu_closing_9226, to know if you have recently closed a popup like this one. That’s so we don’t show it to you again during your current visit. 2. Matomo and Plausible to measure website visits and the effectiveness of our website, without using cookies. × Subscribe ×