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Privacy policy
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Device management with change control for life sciences.
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Fleet Privacy Policy
Effective Date: 11/03/2026
At Fleet, we take your privacy and data protection seriously. This Privacy Policy explains how Fleet Device Management Inc. (“Fleet,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information across our services, websites, and products. It also explains your rights and choices regarding your information.
This Policy applies to all Fleet services, including:
Fleet Websites
Fleet SaaS platform (fleetdm.com)
Fleet Self-Managed products
“Personal information” refers to data that identifies, relates to, or could reasonably be linked to an identifiable individual.
1. Device & Endpoint Data
Data Collected
When you install or use Fleet on managed endpoint devices, we may collect technical and operational data such as:
Device name, OS version, software installed, and system status
Security settings (e.g., disk encryption enablement)
Memory, processor type, and serial numbers
Device uptime, battery health, private/public IP addresses
Username associated with the device and approximate location
Purpose and Use
This information is collected solely to:
Manage, monitor, and secure enrolled devices
Support troubleshooting and ensure compliance with organizational policies
Improve performance and reliability of Fleet software
Fleet does not use endpoint data for marketing or promotional purposes.Fleet does not sell or share this information with any third parties.
Retention and Security
Endpoint data is retained only as long as necessary to fulfill the purposes outlined above. Fleet uses administrative, technical, and physical security controls to protect data against unauthorized access, loss, or alteration.
All customer data will be deleted upon termination of the Fleet services or upon customer’s request.
2. User & Account Data
Data Collected
When you create an account or use the Fleet Console (SaaS or Self-Managed), Fleet may collect:
Name, username, and email address
Password and authentication credentials
Company or organization name, role, and contact details
License usage and version data (for SaaS and self-managed deployments)
Payment or billing details (if applicable)
Purpose and Use
User data is collected and processed to:
Create, verify, and manage user accounts
Provide access to services and customer support
Send operational communications (e.g., updates, alerts, notices)
Process payments and maintain billing records
Improve services and ensure system security
Fleet does not sell personal data and uses it only for legitimate business and operational purposes.
Sharing and Retention
Fleet may share limited user data with trusted service providers (such as payment processors, analytics vendors, or hosting providers) under strict confidentiality and data-protection agreements. Data is retained as long as necessary to maintain the account, comply with legal obligations, or resolve disputes.
Your Rights
Users may:
Access, correct, or delete their data
Opt out of marketing communications
Close their accounts at any time
Requests can be submitted through account settings or by contacting Fleet directly at fleetdm.com/contact.
3. Website & Marketing Data
Data Collected
When you visit Fleet websites, we may automatically collect:
IP address, device and browser type, and language settings
Pages viewed, referral sources, and usage analytics
Company or organization information inferred or identified from your IP address or browsing behavior
Conversation and interaction data submitted through chat tools on our websites
Data gathered via cookies, pixels, and similar technologies
Purpose and Use
Fleet uses this data to:
Operate and improve website functionality
Analyze site traffic and usage trends
Deliver personalized content and marketing communications
Identify and engage with prospective customers and website visitors
Serve relevant advertisements through third-party partners
Cookies and Tracking
Fleet uses cookies and other tracking technologies for:
Session management and security
Performance analytics (e.g., Google Analytics, Pendo)
Interest-based advertising and email tracking
Visitor identification and engagement through conversational marketing tools
Users can manage or disable cookies via their browser settings and may opt out of interest-based advertising through our Cookie Policy. Please note that Fleet's website does not currently recognize or respond to browser-initiated Do Not Track (DNT) signals.
Third-Party Tools and Platforms
Fleet uses third-party tools on our websites to support analytics, marketing, and visitor engagement. These tools may collect, process, and enrich data about your visit, including identifying your company or inferred identity based on your IP address or browsing activity. Current tools include, but are not limited to:
Google Analytics – website traffic and usage analytics
Pendo – product analytics and in-app engagement
Qualified – Fleet's website uses Qualified, a conversational marketing and visitor engagement, including AI-assisted chat interactions
Data collected through these tools may be shared with Fleet's CRM and sales platforms to support sales and marketing activities. Each of these providers operates under their own privacy policy, and we encourage you to review those policies for further information.
Your Choices
You may opt out of marketing communications at any time by following the unsubscribe instructions in any communication from us or by contacting us directly at fleetdm.com/contact. Note that opting out of marketing communications does not disable all data collection described in this section.
4. Cross-Border Data Transfers
Our Services are hosted in the United States, and information we collect is stored and processed on our servers in the United States. Our employees, contractors, affiliated organizations, and service providers that process personal information may be located in the United States or other countries outside of your home jurisdiction.
If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland, and we transfer your personal information to a country that has not been recognized by the European Commission as providing adequate protection, Fleet will implement appropriate safeguards, including:
Using Standard Contractual Clauses (SCCs) approved by the European Commission, or
Obtaining your explicit consent for such transfers.
These measures ensure your personal information receives the same level of protection as required under applicable data-protection laws.
5. Legal Basis for Processing of Your Information
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we collect and process your personal information on the following legal bases as required by applicable law:
Performance of a contract: We use your personal information to provide the Services you have subscribed to, and to complete and administer the contract you have entered into with Fleet.
Legitimate interests:
We use your personal information for our legitimate interests, such as to provide you with relevant content, improve our products and services, and for administrative, security, fraud prevention, and legal purposes. You may object to the processing of your personal information for these purposes at any time.
Consent:
We may use your personal information, with your consent, for specific purposes such as marketing, surveys, and research. You may withdraw your consent for these specific purposes or object to processing at any time.
6. EU & UK Representatives
Fleet has appointed Workstreet as our representative under Article 27 of the EU General Data Protection Regulation (GDPR) and as our representative under the UK GDPR. If you are located in the European Economic Area (EEA) or the United Kingdom, you may contact the representative for your region about any matter relating to our processing of your personal information, including Article 27 requests.
EU representative
Ria Pardeep, Workstreet
[email protected]
Workstreet, Bahnhofstraße 8, 30159 Hanover, Germany
UK representative
Rebecca Sham, Workstreet
[email protected]
Workstreet, Abbey House, 83 Princes Street, Edinburgh, EH2 2ER, Scotland, UK
Data Protection Officer
Graham Reilly, Workstreet
[email protected]
You may also contact us directly using the details in the "Contact Us" section below.
7. Security
Fleet employs layered administrative, technical, and physical controls to protect your information against unauthorized access, loss, misuse, or alteration.
You can learn more about our security practices at Security | Fleet handbook
8. Data Retention
Fleet retains personal information only as long as necessary to:
Provide services to users and customers
Meet contractual or legal requirements
Resolve disputes and enforce agreements
Inactive accounts and related data may be deleted after 12 months of inactivity.
9. Policy Updates
Fleet may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Effective Date.” For significant changes, Fleet may also provide email notifications.
10. Contact Us
Fleet Device Management Inc.
If you have questions, concerns, or data-access requests, please contact us via fleetdm.com/contact.
If you are located in the EEA or the United Kingdom, you may also contact our representative for your region as listed in the "EU & UK Representatives" section above.
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