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Controls are continuously monitored Denver, Colorado, USA Sep 24, 2026 Welcome to MadCap Trust Explore our commitment to security and request documentation. At MadCap Software, protecting your data and maintaining trust are core to how we operate. We prioritize security and privacy across our products and services, and we're dedicated to offering transparency into the integrity, availability, and confidentiality of our solutions. About Us Company URL madcapsoftware.com privacy@madcapsoftware.com MadCap Software is a leading provider of technical content and knowledge management solutions, helping organizations create, manage, and securely publish critical documentation at scale. Our products, such as MadCap Flare, Flare Online, IXIA CCMS, Create, Syndicate supports teams across software, healthcare, finance, manufacturing, and government in delivering consistent, compliant, and high-quality content. At MadCap Software, we are committed to delivering secure, reliable, and high-quality software products that our customers can trust. Security is embedded into every stage of our product lifecycle from design and development to deployment and ongoing operations. Our dedicated Security & Compliance Team works continuously to safeguard customer data, maintain system integrity, and ensure our practices align with industry standards and regulatory requirements. We follow a risk-based approach and operate with transparency, accountability, and a commitment to continuous improvement. We maintain a strong security posture through: 1. Robust security controls and proactive monitoring 2. Regular third-party assessments 3. SOC 2 Type 2 controls that aligns with ISO 27001 controls 4. Clear policies and processes For more details on our security practices, certifications, and reports, please explore the sections available on this Trust Page. MadCap Suite Flare Flare Online (aka Central) IXIA CCMS Xyleme Syndicate Xyleme Create Xyleme Elevate MadTranslations MadSkills Lingo Contributor Policies & Controls Acceptable Use Policy Access Control Policy Anti-Human-Trafficking Policy Audit and Accountability Policy Awareness and Training Policy Code of Conduct Computer Protection Policy Configuration Management Policy Contingency Planning Policy Data Classification & Handling Policy Data Protection & Retention Policy Encryption Policy Identification and Authentication Policy Incident Response Policy Information Security Policy Infrastructure Change Policy Maintenance Policy Media Protection Policy Password Policy Personnel Security Policy Physical and Environmental Protection Policy Planning Policy Risk Assessment Policy Software Development Life Cycle Policy (SDLC) System and Communications Protection Policy System and Information Integrity Policy System and Services Acquisition Policy Vendor Management Policy Legal Cyber Insurance Policy Terms Of Service MadCap Incorporation Certificate MadCap Incorporate Certificate (Texas) Privacy Policy W9 GDPR Compliance Law Enforcement Requests Policy Transparency Report Data Transfer Impact Assessment MadCap Data Processing Addendum Flare Online Data Privacy Document IXIA CCMS Data Privacy Document MadCap Subprocessor List Trusted By GE Healthcare Amazon Cisco Meta UPS U.S. Air Force Oracle Sony CitiBank Trust Updates June 2026 - Third-Party Penetration Testing Completed An independent security firm completed a penetration test for Flare Online & IXIA CCMS. A summary report is available on trust page. January 2026 - Syndicate and Create Penetration Tests Completed The Xyleme Create and Syndicate penetration test executive reports are now available. December 2025- Annual Employee Security & Privacy Awareness Training The annual security, privacy and secure application development awareness training modules has been assigned to employees November 2025 - SOC2 Type 2 Audit Complete We are pleased to announce that we have completed our 2025 SOC 2 Type 2 audit, covering a period of 12-months for all our products. You can find the updated report on this page. August 2025 - Successful Disaster Recovery Test Completed MadCap completed our annual Disaster Recovery Test of Flare Online and IXIA CCMS May 2025 - Third-Party Penetration Testing Completed An independent security firm completed a penetration test across our core applications. No critical vulnerabilities were found; a summary report is available upon request. January 2025 – Enhanced Role-Based Access Controls in MadCap Central MadCap Central now supports more granular permissioning, enabling better control over project-level access and user roles. Compliance Frameworks SOC2 GDPR CCPA SMB Products Flare & Flare Online (Central) Flare/Flare Online (Central) CMS SOC2 Type 2 (2025) Report Flare Bridge Letter CAIQ Lite v4.0.3n 2024 Central Security Whitepaper Flare Online High-Level Diagram CMS Export Classification (ECCN/ENC) End User License Agreement (EULA) Flare Online Penetration Test Report (Executive Summary) Flare Online Disaster Recovery Test Report MadCap SIG lite 2023 MadCap 2023 CAIQ Bill of Materials - Flare Output Bill of Materials - Flare Desktop Enterprise Products IXIASOFT CCMS IXIA CCMS SOC2 Type 2 (2025) Report IXIA CCMS Bridge Letter 2026 IXIA CCMS Penetration Test Report IXIA CCMS Disaster Recovery Test Report IXIA CCMS QMS Create & Syndicate (formerly Xyleme) MadCap Create & Syndicate SOC 2 Type 2 (2025) Report MadCap Syndicate Security Program MadCap Syndicate Privacy Program Create Penetration Test Executive Report Syndicate Penetration Test Executive Report Syndicate & Create N-Tier Architecture Syndicate Hosting Architecture Syndicate Data Flow Diagram Create Hosting Architecture Create Syndicate Disaster Recovery Report Create & Syndicate Bridge Letter MadTranslations ISO 13485 Certification ISO 9001 Certification ISO 18587 Certification ISO 17100 Certification Controls Data and Privacy Maintains a Terms of Service Organizational Security Acceptable Use Policy Annual Performance Evaluations Formal Recruiting Process Job Descriptions