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Terms of Service
Master Cloud Agreement
Privacy Policy
Cookies Policy
Data Processing Addendum
Current Subprocessors List
Security Policy
Support Policy
Service Level Agreement
Responsible Disclosure Policy
AI Acceptable Use Policy
Data Act Addendum
Terms of Service
These Terms of Service ("Terms") are entered into by and between Collaborne B.V. dba NEXT ("NEXT") and the entity or person accessing or using the Service ("you"). They govern your access to and use of the NEXT Service where you access it without a signed Order Form — including through our website, a free trial, or online registration.
By accessing or using the Service, you agree to these Terms. If you are accessing or using the Service on behalf of a company or other organization, you represent that you are authorized to accept these Terms on its behalf, and "you" refers to that organization.
1. The Master Cloud Agreement Governs
Your access to and use of the Service is governed by the NEXT Master Cloud Agreement (the "MCA"), available at https://www.nextapp.co/master-cloud-agreement, which is incorporated into these Terms by reference. The terms of the MCA — including those relating to access and use of the Service, use restrictions, customer responsibilities, intellectual property, data, warranties and disclaimers, limitation of liability, indemnification, confidentiality, and governing law — apply in full to your access to and use of the Service.
If you or your organization enters into an Order Form with NEXT, that Order Form together with the MCA will govern your use of the Service. Capitalized terms used but not defined in these Terms have the meanings given to them in the MCA.
2. Registration and Account Control
If you create an account using an email address belonging to your employer or another organization, you represent and warrant that you are authorized to create an account on its behalf. You acknowledge that NEXT may make your email address available to, and control of your account may be assumed by, that organization as the "Customer." Upon such assumption of control, the administrator controlling the account may be able to (i) access, disclose, restrict, or remove information from the account; (ii) restrict or terminate your access to the Service; and (iii) prevent you from later disassociating the account from the Customer.
3. Trials and Beta Features
Access to the Service or Service features provided on a free, trial, alpha, beta, or early-access basis is governed by the Trials and Betas terms of the MCA, including that such access is provided "as is," with no warranty, indemnity, or support, and with the limitations on liability set out in the MCA.
4. Acceptable Use
Your use of the Service is subject to the NEXT Acceptable Use Policy, available at https://www.nextapp.co/acceptable-use-policy, and the other Policies referenced in the MCA.
5. Modifications
NEXT may modify these Terms and the MCA from time to time, as described in the MCA. NEXT will provide notice of material changes as required under the MCA. Your continued use of the Service after any modification takes effect constitutes your acceptance of the modified Terms.
Contact
Collaborne B.V. dba NEXT
Singel 542, 1017 AZ Amsterdam, Netherlands
Email: [email protected]
Questions & Answers
Security and data protection
Security and data protection
How NEXT manages subprocessors?
How NEXT manages subprocessors?
How can controllers get notified of new or changed subprocessors?
How can controllers get notified of new or changed subprocessors?
Do you support EU-only processing for AI/transcription?
Do you support EU-only processing for AI/transcription?
What due-diligence does NEXT perform on subprocessors?
What due-diligence does NEXT perform on subprocessors?
Can customers object to a new subprocessor?
Can customers object to a new subprocessor?
Questions & Answers
How NEXT manages subprocessors?
NEXT has established a rigorous process for the selection and management of subprocessors. This includes: 1) Risk-based due diligence & inventory (service description, data types, access, controls, assurance). 2) Contracts & DPAs: Article 28(4) obligations flow down to subprocessors; change notifications & objection handled per DPA (Article 28(2)). 3) International transfers: Where required, NEXT AI implements EU SCCs (2021) to legitimize transfers controller→processor and processor→subprocessor. 4) Minimization: NEXT AI aims to use as few subprocessors as possible to deliver the service.
How can controllers get notified of new or changed subprocessors?
NEXT provides notice of intended changes to the subprocessor list and allows objections as required under GDPR Art. 28(2) via the DPA. Contact [email protected] if you need to confirm your notification channel.
Do you support EU-only processing for AI/transcription?
Yes—per the list above, AssemblyAI and Microsoft Azure AI can be used in the EU, and Gladia is EU-hosted. Configure your workspace to use EU options where required. Refer to vendor rows and your contract/SOW for specifics.
What due-diligence does NEXT perform on subprocessors?
NEXT follows a vendor-management program (inventory, risk tiering, control reviews, contractual clauses, and audit/assurance as needed).
Can customers object to a new subprocessor?
Yes — controllers may object in writing within 15 days of receiving a Subprocessor Change Notice, on reasonable data protection grounds. If no objection is raised within this period, the change is deemed accepted. If an objection cannot be resolved, the customer may terminate the affected subscription and receive a pro-rata refund of prepaid fees. See DPA Section 6 for full details.