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Skip to content Terms of Service Last Updated: September 11, 2026 These Terms of Service (“Terms”) govern access to and use of the websites, applications, APIs, integrations, and related products and services provided by Outlit Labs Inc. (“Outlit,” “we,” “us,” or “our”) (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other organization (“Customer”), you represent that you have authority to bind that organization to these Terms. 1. The Service Outlit provides software that helps organizations understand and manage customer relationships by connecting data from the tools and systems they use. We may update, modify, or improve the Service from time to time, including by adding, changing, or removing features. 2. Accounts You may be required to create an account to use certain parts of the Service. You agree to provide accurate account information and are responsible for maintaining the security of your account credentials and for activity occurring through your account. You must notify us promptly if you become aware of unauthorized access to your account. 3. Customer Data “Customer Data” means data, content, records, communications, files, and other information submitted to, transmitted to, connected to, or processed by the Service on Customer’s behalf, including information obtained through third-party integrations. As between Customer and Outlit, Customer retains all right, title, and interest in Customer Data. Customer grants Outlit a non-exclusive, worldwide, royalty-free right to host, access, process, reproduce, transmit, analyze, and otherwise use Customer Data as reasonably necessary to: provide and operate the Service; generate outputs and insights requested by Customer; maintain, secure, troubleshoot, and support the Service; comply with applicable law; and carry out Customer’s instructions. Customer represents that it has all rights, permissions, and lawful bases necessary to provide Customer Data to Outlit and authorize Outlit to process it under these Terms. 4. Usage Data and Product Improvement Outlit may collect technical, operational, and usage information relating to the performance and use of the Service (“Usage Data”). We may use Usage Data and aggregated or de-identified information that does not reasonably identify Customer or an individual to operate, analyze, secure, develop, and improve our products and services, including our artificial intelligence and machine learning technologies. Outlit will not use identifiable Customer Data to train generalized or cross-customer artificial intelligence or machine learning models unless Customer has expressly authorized that use. 5. AI-Generated Outputs Certain features of the Service may use artificial intelligence or machine learning systems. Outputs generated by these systems may be incomplete, inaccurate, or incorrect. Customer is responsible for reviewing outputs and determining whether they are appropriate for Customer’s intended use. Outlit does not represent that AI-generated recommendations, classifications, summaries, predictions, or other outputs will always be accurate or suitable for any particular business decision. 6. Third-Party Integrations The Service may allow Customer to connect third-party products and services, including CRM, communication, support, analytics, billing, calendar, and other business systems. Customer authorizes Outlit to access and process information made available through integrations Customer chooses to connect. Third-party products and services are governed by their own terms and policies. Outlit is not responsible for the availability, security, functionality, or acts or omissions of third-party services. Changes made by a third-party provider may affect the availability or functionality of an integration. 7. Fees and Billing Certain parts of the Service require payment. Customer agrees to pay the fees specified in an applicable order form, checkout page, subscription, or other written agreement. Unless otherwise agreed: subscription fees are billed in advance; subscriptions automatically renew for successive billing periods until cancelled; Customer may cancel before its next renewal date to prevent future renewal charges; amounts already paid are non-refundable except where required by law; and fees do not include applicable taxes, which Customer is responsible for paying other than taxes based on Outlit’s net income. We may suspend access to paid portions of the Service for overdue amounts after providing reasonable notice. Changes to subscription pricing will apply prospectively and will not affect a billing period that has already begun. 8. Confidentiality Each party may receive non-public information from the other party that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure (“Confidential Information”). Confidential Information includes Customer Data and non-public information regarding a party’s business, technology, products, pricing, security, and operations. Each party agrees to: use the other party’s Confidential Information only as necessary to perform or receive the Service; take reasonable measures to protect it; and disclose it only to personnel, contractors, advisors, and service providers who need access and are subject to appropriate confidentiality obligations. Confidential Information does not include information that the receiving party can demonstrate was lawfully known without restriction, becomes publicly available without breach of these Terms, is received lawfully from another source without confidentiality obligations, or is independently developed without use of the other party’s Confidential Information. A party may disclose Confidential Information where required by law, provided it gives notice where legally permitted. 9. Security and Privacy Outlit will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. Our collection and use of personal data is further described in our Privacy Policy. Where Outlit processes personal data on behalf of Customer, the parties will comply with applicable data protection laws and any data processing agreement entered into between them. No system is completely secure, and Outlit cannot guarantee that unauthorized third parties will never be able to defeat security measures. 10. Acceptable Use Customer may not use the Service to: violate applicable law or the rights of others; access or process information Customer does not have authority to use; distribute malware or malicious code; interfere with or disrupt the Service; attempt to gain unauthorized access to the Service or related systems; reverse engineer or circumvent technical restrictions except where applicable law expressly permits it; or use the Service in a manner reasonably likely to harm Outlit, its infrastructure, or other customers. 11. Intellectual Property Outlit and its licensors retain all right, title, and interest in the Service, including its software, technology, models, workflows, interfaces, documentation, designs, and underlying intellectual property. Except for the limited rights necessary to use the Service under these Terms, no rights are transferred to Customer. If Customer provides feedback, suggestions, or ideas regarding the Service, Customer grants Outlit the right to use that feedback without restriction or obligation. 12. Suspension and Termination Customer may stop using the Service at any time and may cancel a paid subscription according to the applicable subscription terms. Outlit may suspend or terminate access to the Service if Customer: materially breaches these Terms; fails to pay amounts when due; uses the Service in a manner that creates a security or legal risk; or engages in conduct that could materially harm Outlit, the Service, or another customer. Where reasonably practical, Outlit will provide notice and an opportunity to remedy the issue before suspension or termination. Either party may terminate any month-to-month subscription before the next renewal period unless otherwise agreed in writing. Following termination, Customer’s right to access the Service ends. Outlit may retain or delete Customer Data in accordance with its Privacy Policy, applicable law, and any separate written agreement with Customer. Sections that by their nature should survive termination will survive, including provisions relating to confidentiality, intellectual property, payment obligations, disclaimers, and limitations of liability. 13. Disclaimer of Warranties THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUTLIT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. OUTLIT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ANY OUTPUT, RECOMMENDATION, SIGNAL, PREDICTION, OR OTHER RESULT GENERATED BY THE SERVICE WILL BE ACCURATE OR COMPLETE. 14. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUTLIT’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO OUTLIT DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. These limitations apply regardless of the legal theory on which a claim is based and even if a party has been advised of the possibility of such damages. Nothing in these Terms limits liability where such limitation is prohibited by applicable law. 15. Indemnification Customer will defend, indemnify, and hold harmless Outlit and its officers, directors, employees, and affiliates from third-party claims arising from: Customer’s unlawful use of the Service; Customer Data provided without sufficient rights or authorization; or Customer’s material violation of these Terms. Outlit will promptly notify Customer of any covered claim and provide reasonable cooperation in its defense. 16. Changes to These Terms We may update these Terms from time to time. If we make material changes, we will update the “Last Updated” date and provide additional notice where required by applicable law. Changes will apply prospectively. Continued use of the Service after revised Terms become effective constitutes acceptance of those Terms where permitted by law. 17. Governing Law These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any dispute arising from or relating to these Terms or the Service will be brought in the state or federal courts located in San Francisco County, California, and each party consents to jurisdiction and venue in those courts. 18. General Neither party may assign these Terms without the other party’s consent, except that Outlit may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets. Neither party will be liable for delays or failures caused by circumstances beyond its reasonable control. If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. Failure to enforce a provision of these Terms is not a waiver of that provision. These Terms, together with any applicable order form, data processing agreement, and other agreement expressly incorporated by reference, constitute the entire agreement regarding the Service and supersede prior agreements concerning the same subject matter. If there is a conflict between these Terms and a signed order form or other written agreement between Outlit and Customer, the signed agreement will control for that conflict. 19. Contact Questions about these Terms may be sent to: Outlit Labs Inc. [email protected]