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Scripts and page chrome removed; this is what change detection compares.
docbyte Trust Center Go to Standards Compliance Resources The documents below are part of Docbyte's compliance with different standards and are available upon request. Prior to receiving these documents, you will be asked to identify yourself unambiguously and may be requested to agree to an NDA. Practice Statement Qualified Long-Term Preservation Describes Docbyte’s operational, technical, and security practices for providing Qualified Long-Term Preservation services in compliance with eIDAS and ETSI EN 319 401/511 standards. Practice Statement Qualified e-Archiving Outlines the policies and controls governing Docbyte’s Qualified e-Archiving services, ensuring integrity, authenticity, and retrievability of archived electronic documents over time. Preservation Profile for General Data (PGD-WST) Defines the preservation format, structure, and metadata requirements for long-term storage of general (non-signature-based) data, ensuring future accessibility and legibility. Preservation Profile for PAdES (PDS-WST) Specifies the preservation approach for digitally signed PDF documents (PAdES), maintaining legal validity and evidential value over time. Privacy Policy Details how Docbyte collects, processes, and protects personal data, in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. Terms and Conditions Defines the contractual terms for using Docbyte's services, including user responsibilities, limitations of liability, and legal compliance requirements. ISO27001 Certificate The formal certificate confirming compliance with the ISO27001 norm. Long-Term Preservation Certificate The official certificate that confirms compliance with the QTSP requirements. E-ARK Seal of Conformance The E-ARK eArchiving Conformance Seal confirms that our service meets E-ARK requirements for the validation, ingest, and processing of archival information packages. Responsible Disclosure Procedure Provides a secure and structured way for external researchers or users to report potential vulnerabilities in Docbyte's systems, in line with ISO 27001 best practices. View all Subprocessors Amazon Web Services Hosting Services Data location: Ireland - FrankFurt Google Cloud Platform Application Services Data location: multisite - EU Compliance ISO 27001 International standard for information security management systems (ISMS) QTSP Qualified Trust Service Provider under the eIDAS regulation GDPR EU regulation on data protection and privacy for individuals NIS 2 EU directive for cybersecurity risk management and incident reporting GxP/GCP Guidelines ensuring compliance and data integrity in regulated environments. dublin Core Metadata standard for resource discovery and description across domains. e-ARK EU specifications for interoperable electronic archiving and data preservation. ISO 14641 Requirements for the design and operation of an electronic archiving system. ISO 14721 OAIS reference model for long-term digital preservation and archiving. View all Monitoring Continuously monitored by Secureframe View all Monitoring Confidentiality Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Physical Security Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. Visitor Control Production facilities require all visitors to formally sign-in, unless preauthorization for the visitor exists. Physical Security Safeguards Physical protections are in place to safeguard facilities, infrastructure, systems, and data from external and internal threats Physical Access Reviews Processes are in place to periodically review physical access to ensure consistency with job responsibilities. Physical Access Restrictions Processes are in place to create, modify or remove physical access to facilities such as data centers, office spaces, and work areas based on the needs of such individual. Network Security Automated Alerting for Security Events Alerting software is used to notify impacted teams of potential security events. Network Traffic Monitoring Security tools are implemented to provide monitoring of network traffic to the production environment. Logging and Monitoring for Threats Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable. Restricted Port Configurations Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls. Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Risk Assessment Risk Register A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy. Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Communications Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments. Terms of Service Terms of Service or the equivalent are published or shared to external users. Access Security User Access Reviews System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities. Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key Availability Automated Backup Process Full backups are performed and retained in accordance with the Business Continuity and Disaster Recovery Policy. Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results. Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. Uptime and Availability Monitoring System tools monitors for uptime and availability based on predetermined criteria. High Availability Configuration The system is configured for high availability to support continuous availability, when applicable. Incident Response Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results. Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Lessons Learned After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations. Change Management Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. Configuration and Asset Management Policy A Configuration and Asset Management Policy governs configurations for new sensitive systems Segregation of Environments Development, staging, and production environments are segregated. Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Vulnerability Management Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Third-Party Penetration Test A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution. Organizational Management Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Security Awareness Training Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security. Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Personnel Acknowledge Security Policies Internal personnel review and accept applicable information security policies at least annually. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.