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Product Why Pump Resources Pricing Log In Sign Up Book a Demo Product Why Pump Resources Pricing Log In Sign Up Book a Demo Vulnerability Disclosure Policy Introduction Pump.co welcomes feedback from security researchers and the general public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, what you can expect from us. Systems in Scope This policy applies to any digital assets owned, operated, or maintained by Pump.co. Out of Scope Assets or other equipment not owned by parties participating in this policy. Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority. Our Commitments When working with us, according to this policy, you can expect us to: Respond to your report promptly, and work with you to understand and validate your report; Strive to keep you informed about the progress of a vulnerability as it is processed; Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints; and Extend Safe Harbor for your vulnerability research that is related to this policy. Our Expectations In participating in our vulnerability disclosure program in good faith, we ask that you: Play by the rules, including following this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail; Report any vulnerability you’ve discovered promptly; Classify the severity of the vulnerability (e.g., P0, P1, P2) and include your rationale to help with triage; Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience; Use only the Official Channels to discuss vulnerability information with us; Provide us a reasonable amount of time (at least 45 days from the initial report) to resolve the issue before you disclose it publicly; Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope; If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information; You should only interact with test accounts you own or with explicit permission from the account holder; and Do not engage in extortion. Official Channels Please report security issues via eng@pump.co or sl@pump.co, providing all relevant information. The more details you provide, the easier it will be for us to triage and fix the issue. Safe Harbor When conducting vulnerability research, according to this policy, we consider this research conducted under this policy to be: Authorized concerning any applicable anti-hacking laws, and we will not initiate or support legal action against you for accidental, good-faith violations of this policy; Authorized concerning any relevant anti-circumvention laws, and we will not bring a claim against you for circumvention of technology controls; Exempt from restrictions in our Terms of Service (TOS) and/or Acceptable Usage Policy (AUP) that would interfere with conducting security research, and we waive those restrictions on a limited basis; and Lawful, helpful to the overall security of the Internet, and conducted in good faith. You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy. If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our Official Channels before going any further. Note that the Safe Harbor applies only to legal claims under the control of the organization participating in this policy, and that the policy does not bind independent third parties. Cloud costs, security, and operations. One platform. Products Pump Save Pump View Pump Secure Partners Overview Business Refer Integrations Resources Blog Customers Documentation Cloud Calculator Compare Legal Terms & Conditions Vulnerability Disclosure Policy Privacy Policy Do Not Sell or Share My Personal Information Industries AI & Machine Learning Fintech & Financial Services Healthcare & Life Sciences Data & Developer Infrastructure Sales & GTM Software Ecommerce & Retail Company Why Pump Pricing Careers Contact 1455 Market Street San Francisco, CA 94103 support@pump.co Ask AI about Pump Follow us Cloud costs, security, and operations. One platform. Products Pump Save Pump View Pump Secure Partners Overview Business Refer Integrations Resources Blog Customers Documentation Cloud Calculator Compare Legal Terms & Conditions Vulnerability Disclosure Policy Privacy Policy Do Not Sell or Share My Personal Information Industries AI & Machine Learning Fintech & Financial Services Healthcare & Life Sciences Data & Developer Infrastructure Sales & GTM Software Ecommerce & Retail Company Why Pump Pricing Careers Contact 1455 Market Street San Francisco, CA 94103 support@pump.co Ask AI about Pump Follow us Cloud costs, security, and operations. One platform. Products Pump Save Pump View Pump Secure Partners Overview Business Refer Integrations Resources Blog Customers Documentation Cloud Calculator Compare Legal Terms & Conditions Vulnerability Disclosure Policy Privacy Policy Do Not Sell or Share My Personal Information Industries AI & Machine Learning Fintech & Financial Services Healthcare & Life Sciences Data & Developer Infrastructure Sales & GTM Software Ecommerce & Retail Company Why Pump Pricing Careers Contact 1455 Market Street San Francisco, CA 94103 support@pump.co Ask AI about Pump Follow us Cloud costs, security, and operations. One platform. Products Pump Save Pump View Pump Secure Partners Overview Business Refer Integrations Resources Blog Customers Documentation Cloud Calculator Compare Legal Terms & Conditions Vulnerability Disclosure Policy Privacy Policy Do Not Sell or Share My Personal Information Industries AI & Machine Learning Fintech & Financial Services Healthcare & Life Sciences Data & Developer Infrastructure Sales & GTM Software Ecommerce & Retail Company Why Pump Pricing Careers Contact 1455 Market Street San Francisco, CA 94103 support@pump.co Ask AI about Pump Follow us