Snapshot 25013
Normalized text
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"body": "We've identified the cause of the missing node-level metrics (CPU, memory, disk, thread pools) in affected regions. Cluster health, shard, and deployment data were never affected, and no data loss has occurred.\n\nA fix has been validated in one region and is now being rolled out to the remaining affected regions. We'll provide a further update once the rollout is complete.",
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"body": "We have confirmed that Elastic Agents are no longer experiencing enrollment failures related to this issue. Corrected Fleet Server releases (9.5.4 / 9.4.6) have been available on Elastic Cloud Hosted and Elastic Cloud Enterprise stack packs since September 10, 2026, and all known affected deployments have confirmed recovery.\nIf you upgraded to an affected release before that time and have not yet applied the mitigation, guidance is available here: https://support.elastic.co/knowledge/bee1c75c.",
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"body": "We've identified a bug in Fleet Server 9.5.3 (also present in 9.4.6) that can cause Elastic Agents to crash-loop and go offline when Fleet pushes a configuration update, including enrollment, a policy change, or a routine revision bump. This only affects policies that use Fleet's remote Elasticsearch output feature.\n\nRecommendation: If you use Fleet's remote Elasticsearch output, do not upgrade to 9.5.3 or 9.4.6 until a fixed version is available. If you're already on an affected version and experiencing agent check-in failures, contact Support for remediation steps.\n\nA fix has been merged and will ship in the next 9.5.x and 9.4.x releases. Known Issue documentation: fleet-server#7791, elastic-agent#16542.",
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"body": "Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.",
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"body": "We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.",
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