Snapshot 25142
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "The fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved.\n\nWe apologize for the inconvenience this interruption caused.",
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"body": "Our 3rd party provider has implemented a fix that corrects the issue some users were having connecting to Mural and initial tests indicates that full service has been resumed.\n\nWe're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.",
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"body": "We're currently experiencing an intermittent issue with one of our cloud providers that results in some Mural users being unable to access our application. We're closely monitoring the situation with our 3rd party provider and will provide updates as soon as there is any progress.\n\nPlease check our status page for the most up-to-date info: status.mural.co",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"body": "On April 6th at 18:00 UTC we will transition delivery of static application assets to a CDN-based architecture. This will improve application performance and asset load times.\n\nNo downtime is expected as part of this change.\n\nCustomers with network restrictions or firewall rules must allowlist the following domains before this time to ensure uninterrupted access:\n\n- mural.muralcdn.com\n- murally.muralcdn.com\n- static.muralcdn.com\n- static.thenounproject.co",
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"body": "The fix we implemented earlier has been successful in resolving the issue and full service has been resolved.\n\nWe apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.",
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"body": "A fix has been implemented and we are monitoring the results.",
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"body": "Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating the issue and will restore regular service as quickly as possible.\n\nPlease check our status page for the most up-to-date info: status.mural.co/",
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},
{
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}
],
"created_at": "2025-12-03T12:37:38.046-03:00",
"id": "6mrr8l7fnqr6",
"impact": "maintenance",
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{
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{
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}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2025-12-20T05:00:21.244-03:00",
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"id": "6wsd9xh2fc33",
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},
{
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{
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],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2025-12-20T02:00:21.336-03:00",
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"id": "3s0qr70tzj0w",
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},
{
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2025-12-20T01:00:28.457-03:00",
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"deliver_notifications": true,
"display_at": "2025-12-20T01:00:28.457-03:00",
"id": "tfywtlcnt5fx",
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},
{
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{
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],
"body": "We will be performing scheduled server maintenance on 20 December 2025, starting at 05:00 UTC. The maintenance window is expected to last up to 3 hours and will include our data centers in Australia, Europe, and the United States.\n\nWe will provide updates on this status page when the maintenance begins and when it is complete.\n\nMural will continue to be available throughout the maintenance window. Some users online at the time may briefly see a banner indicating that their session is reconnecting. This is expected, and no data will be lost.\n\nWe appreciate your understanding and continued support.",
"created_at": "2025-12-03T12:37:38.094-03:00",
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}
],
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},
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{
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}
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"body": "Users receiving the \"Offline\" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved.\n\nWe apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.",
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},
{
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}
],
"body": "Users are now able to successfully access and create content in Mural. We continue to monitor the situation.",
"created_at": "2025-11-25T08:14:54.150-03:00",
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"id": "crjtcq36z62w",
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},
{
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{
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],
"body": "Some users are receiving an \"Offline\" message when working in Mural. Affected users are unable to create new murals or access existing content. We're investigating the issue and will restore regular service as quickly as possible.\n\nPlease check our status page for the most up-to-date info: status.mural.co/",
"created_at": "2025-11-25T07:04:21.125-03:00",
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}
],
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{
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},
{
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},
{
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},
{
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"description": "Github Enterprise, Jira, and other integrations.",
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},
{
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},
{
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},
{
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"description": "Realtime events when multiple people are working together in the same canvas",
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},
{
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"description": "Search for murals and rooms",
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}
],
"created_at": "2025-10-29T13:13:19.051-03:00",
"id": "wltmzxxbxr3z",
"impact": "critical",
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{
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{
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{
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{
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{
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{
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{
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{
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],
"body": "The issue with our upstream provider has been closed, and we've observed stable uptime with our system for the past few hours. This issue is now considered fully resolved.\n\nWe apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.",
"created_at": "2025-10-29T20:28:53.452-03:00",
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"id": "11zv51f10pwn",
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"wants_twitter_update": false
},
{
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{
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},
{
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{
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},
{
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},
{
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},
{
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},
{
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{
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],
"body": "Full service has been restored and users are able to log in and make use of their murals again. We're keeping this incident in a 'monitoring' status until our upstream provider closes their incident, in case there are any further configuration changes we need to react to.\n\nWe expect to pass this incident to a 'resolved' status at 23:20 UTC.",
"created_at": "2025-10-29T18:19:24.065-03:00",
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"id": "c0k2hzwmwctq",
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},
{
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{
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{
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},
{
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},
{
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{
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],
"body": "Our service is starting to come back online and users in many regions will be able to access their murals again. \n\nThis service may remain intermittent over the next couple of hours and we're continuing to monitor the status closely with our upstream provider.",
"created_at": "2025-10-29T17:46:18.930-03:00",
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},
{
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},
{
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{
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},
{
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{
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},
{
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},
{
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{
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],
"body": "We're continuing to work on resolving this issue as quickly as possible. We'll provide an update as soon as there's more information available, or by 21:00 UTC at the latest.",
"created_at": "2025-10-29T17:15:20.663-03:00",
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"id": "0zrf8xjwfzjk",
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},
{
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"created_at": "2025-10-29T14:29:03.270-03:00",
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"body": "Our upstream hosting provider, Microsoft Azure, is currently experiencing access issues which is affecting Mural. We are following this issue closely with our provider and will restore access to Mural as soon as possible.",
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"body": "Users are currently unable to sign in to Mural. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP.\n\nPlease check our status page for the most up-to-date info 👉 status.mural.co/",
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"name": "Users are unable to sign in to Mural",
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"postmortem_body": "**Date:** October 29, 2025 \n**Impact Duration:** 15:55 – 21:20 UTC \n**Status:** Resolved \n**Root Cause:** Outage with our cloud hosting provider\n\n### **Overview**\n\nOn **October 29, 2025**, Mural experienced a major service disruption that prevented users from signing in or accessing their murals. The issue was caused by a widespread outage with our primary cloud hosting provider.\n\nWhile the outage was external to Mural, it significantly impacted our ability to serve requests and maintain normal operations for several hours.\n\n### **Timeline of Events \\(UTC\\)**\n\n* **15:55** — We detected that some users were unable to sign in to Mural. Mural’s incident response team began investigating immediately\n* **16:13** — The incident notification was posted to Mural’s status page at [status.mural.co](http://status.mural.co) \n* **16:17** — We identified the root cause as an outage in Microsoft Azure’s infrastructure affecting application access\n* **16:32 – 20:46** — We continued working with Microsoft Azure and monitored for recovery while keeping users informed via our status page\n* **20:46** — Partial recovery began; some regions regained access\n* **21:19** — Full service restoration confirmed\n* **23:20** — Incident marked as **resolved** after stable monitoring and confirmation from our upstream provider\n\n### **Root Cause**\n\nThe outage originated from an **Azure Front Door incident** that disrupted network resources across several regions. This affected authentication and access for users attempting to sign in to Mural. Our systems rely on Azure for critical infrastructure, meaning our service availability was directly impacted by the Azure outage.\n\n### **Resolution**\n\nWe attempted several workarounds during the Azure outage, however these proved unsuccessful as the core issue required Azure Front Door accessibility. As Azure recovered, we were able to reconfigure our systems to bring Mural services back online. We closely monitored all internal systems and user traffic to ensure full stability before marking the incident as ‘in monitoring’. Once normal operation was confirmed across all regions for a period of 2 hours, we closed the incident.\n\n### **What We’re Doing Next**\n\nAlthough this incident was triggered by an external provider, we are taking several steps to reduce the impact of similar events in the future:\n\n1. **CDN Improvements** — We are researching improvements to our content delivery network \\(CDN\\) setup to enhance resilience\n2. **Enhanced Monitoring** — We are expanding our monitoring systems to detect upstream provider issues faster and more precisely\n3. **Communication Consistency** — We are working on improving how we communicate during incidents across all channels, including our status page, marketing site, and in-app messages, to ensure consistent and timely updates\n4. **Cloud Infrastructure** — We continue to assess our infrastructure to mitigate any potential impact from potential future impacts to our cloud hosting provider\n\n### **Closing Thoughts**\n\nWe know how important Mural is for your daily collaboration and creative work. Any downtime disrupts your teams, and we take that responsibility seriously. We sincerely apologize for the inconvenience this incident caused and appreciate your patience as we worked to resolve it.\n\nWe’re committed to learning from this event and strengthening Mural’s resilience against external dependencies.",
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},
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"body": "Full service to our www.mural.co website has been restored. We'll continue to monitor the situation throughout the day in case any further remedial actions are needed.\n\nWe apologize for any inconvenience this may have caused and thank you for your patience whilst we're worked to resolve the issue.\n\nWe're pleased to note that our Mural app under app.mural.co was not affected by this incident and users were able to log in throughout this period.",
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"body": "Service on our www.mural.co page is starting to be recovered and we expect full service to be restored shortly.\n\nIn the meantime, users attempting to access Mural can continue logging in directly via app.mural.co",
"created_at": "2025-10-20T14:15:52.672-03:00",
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"body": "Our www.mural.co web page is currently unavailable. Note that the Mural application is not affected by this and can still be accessed via app.mural.co.\n\nThis issue appears to be related to an outage with an upstream provider and we're working with them to restore the web page as quickly as possible.",
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"created_at": "2016-01-22T11:03:10.857-03:00",
"description": "Search for murals and rooms",
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}
],
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],
"body": "This incident has been resolved.",
"created_at": "2025-08-04T15:02:51.767-03:00",
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"body": "The fix for the search issue has been deployed, and service has been restored. Please make sure to reload your page. \n\nWe are monitoring the situation to ensure everything is running smoothly. \n\nThank you for your patience!",
"created_at": "2025-08-04T12:28:38.904-03:00",
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],
"body": "We have identified the root cause of the issue affecting the search feature in Mural, which was resulting in a blank screen for some users. Our team is actively working on implementing a fix and restoring normal functionality as quickly as possible. \n\nThank you for your patience and understanding as we resolve this. \n\nWe will provide further updates as soon as we have more information.",
"created_at": "2025-08-04T11:51:51.743-03:00",
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],
"body": "Some users are experiencing an issue when using the search feature in Mural. Initiating a search may result in a blank screen being returned. We're investigating the issue and will restore regular service as quickly as possible.\n\nPlease check our status page for the most up-to-date info: status.mural.co",
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],
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"name": "Search feature is returning blank content",
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