Snapshot 25162
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "The downstream AWS Cloudfront outage has been marked as resolved. Monitoring confirmed no further effect on the Omnea platform.",
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"body": "We've seen no further issues and confirmed Omnea can withstand further degradation to the AWS VPC Origins feature that is currently undergoing an outage.\n\nWe've also re-routed login to avoid the degraded downstream areas so fewer users should see any IdP issues either. If you still experience login issues please reach out to support in-app (not gated by login).",
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"body": "The downstream provider issue is being caused by a further downstream AWS Cloudfront outage causing widespread internet outages across the globe. Our team is monitoring those incidents to minimise effect on Omnea services.",
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"body": "A downstream provider (https://status.workos.com/) are seeing elevated error rates. We are investigating if any Omnea users will see knock on effects. Exact impact will depend on login method and IdP used.",
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"body": "Errored traffic has been re-routed. We're monitoring to ensure failed tasks are cleared across environments.",
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"body": "Fix in progress to re-route the proportion of traffic causing escalated error volume. This should eradicate any general performance impact.",
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"body": "Some customers are seeing an escalated number of task errors. These errors are clearing when retried, however we are investigating the root cause of the initial intermittent errors.\n\nMost tasks should be unaffected, and any errored tasks should retry successfully shortly.",
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"body": "The scheduled maintenance has been completed.",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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"body": "As part of our ongoing investment in platform security, Omnea will be performing a network configuration update during a scheduled window outside of core working hours on Saturday 4th July at 21:00 BST.\n\nThe Omnea platform will remain available throughout, but you may see brief, intermittent disruption to outbound requests from Omnea to external systems — this includes your configured integrations and any workflow steps that call external HTTP endpoints.\n\nWe've scheduled this work for a low-traffic weekend window to minimise any impact. We'll post updates here as the maintenance begins and completes.",
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"body": "The issue has been resolved.\n\nDuring routine database maintenance activity to remove legacy objects, a transaction was unintentionally left open. This resulted in locks being held on a number of database objects for data-integrity reasons, which impacted availability of certain endpoints.\n\nThe open transaction was identified, and then committed immediately, releasing the locks and restoring normal service.\n\nWe are reviewing our maintenance procedures and safeguards to reduce the likelihood of similar incidents during future operational activities.",
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"body": "Some users are seeing their table loading timing out and therefore showing no results. We're investigating the root cause and have confirmed no underlying data is affected.",
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"body": "Issue resolved by fixing a parallel query conflict.",
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"body": "Some pages are showing degraded loading speeds which is preventing some workflows and tasks from loading. We're identifying the root cause to rectify quickly.",
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"body": "The incident has been resolved.\n\nIncident Summary:\n\nAs part of a planned security update at 00:00 BST on Monday 20th April, the Omnea Security team determined the need to conduct a Maintenance period at 00:30 BST. In order to keep this Maintenance window outside of Business hours, and due to an anticipated lack of impact on availability, a decision was made to schedule this immediately at 00:40 BST.\n\nThe Maintenance upgrade initially appeared successful and initial checks suggested normal operation. A set of manual tests carried out at 01:30 BST suggested the service was still accessible to users, however at this time there was propagating fault that would begin to affect an initially small subset of users depending on which servers their requests would be routed to.\n\nOne component of the change took significantly longer than expected to fully apply — and during this window, the platform continued to serve some traffic normally while other requests encountered errors, depending on which internal services handled the request. This partial state masked the underlying issue. When the delayed component eventually completed its shutdown, additional database connectivity was lost, causing broader service impact.\n\nA subset of users therefore experienced intermittent errors and degraded performance. The issue was caused by this unexpected delay in how underlying infrastructure changes propagated, which created an unstable database connectivity state that was not immediately visible to our monitoring systems.\n\nAt 06:33 BST Omnea Support identified escalated error rates as a larger volume of users began to login, and alerted “Out of Hours” support. The root cause was identified at 06:58 BST, and the fix applied with full service restored at 07:04 BST.\n\nRoot Cause Analysis:\n\nNetworking route tables were removed and not recreated across the VPC, breaking VPC-x-VPC connectivity with Hasura Cloud gradually as instances lost connectivity to the Database.",
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"body": "The environments seeing elevated login issues have returned to usual behaviour. We will update this log with a full root cause once reviewed.",
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"body": "Loading timeouts were being caused due to consistently retrying authentication calls unsuccessfully in a selection of environments. This has been mitigated. We will update with a root cause once fully investigated.\n\nCause \u0026 Mitigation: There was a missing NextJS asset in some Omnea environments in the most recent deployment. This was caused by an AWS S3 internal server error during bulk resource upload. SST Custom Resource Handler v2 handles retries for most failure modes, but not AWS internal errors - instead of aborting the deploy, it continued which led to missing assets that prevented the frontend from loading. As mitigation we will migrating NextJS to SSTv4 which will handle an AWS internal server error more elegantly.",
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"body": "The issue is resolved.\n\nA spike in authorization requests exceeded our configured throughput limit. We intentionally throttled this spike due to pre-configured limits, however the requests failed to recover correctly because that failure was cached, which prolonged the impact until those instances were restarted.\n\nWe have now mitigated the issue by deploying a follow-up change to ensure startup configuration failures are retried safely rather than persisted.",
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