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Security & compliance Feedback you can trust, data you control Customer feedback is sensitive by nature. Responsly treats every response like it's your own — protected by strong encryption, strict access controls, and privacy practices that keep you on the right side of GDPR and CCPA. Teams at the world's most recognizable brands rely on Responsly to handle their feedback data How we protect you Security baked into every survey Strong protection shouldn't slow your team down. Responsly pairs robust safeguards with the speed and ease your feedback program depends on. Encryption everywhere Responses travel over TLS 1.2+ and rest behind AES-256 encryption. Whether feedback is in transit from a respondent or stored in your workspace, it stays unreadable to anyone without access. See how we protect data Access on your terms Decide exactly who can view responses, build surveys, or manage billing. Role-based permissions, two-factor authentication, and single sign-on keep your workspace locked to the right people. Explore account controls Hosting that fits your rules Respondent data is hosted in the EU by default, where GDPR expects it to live. If your legal team requires data kept in the United States, US hosting is available on the Enterprise plan. Review data residency Compliance Privacy regulations, handled Collecting feedback shouldn't mean inheriting legal risk. We keep pace with evolving privacy laws so your program stays compliant as you grow. Built for GDPR Honor data-subject requests without the scramble. Responsly supports rectification, deletion, and export of personal data, and our Data Processing Agreement is ready whenever your DPO needs one. Read our DPA Ready for CCPA We keep our collection and processing practices aligned with US privacy law, so you can respond to consumer access and opt-out requests with confidence. See our privacy practices Built to WCAG 2.1 AA Accessibility is part of compliance, not a nice-to-have. Surveys are keyboard operable end to end, fields carry explicit labels for screen readers, and default themes meet the 4.5:1 contrast minimum — the baseline public-sector buyers and organizations covered by the European Accessibility Act need. See our accessibility guide Transparent by default No hidden subprocessors or surprise data flows. Our subprocessor list documents who we work with and why, and our team answers security questionnaires directly — no black boxes. See our subprocessors Your security questions, answered Who owns the data I collect through Responsly? You do. Survey responses and contact data you gather belong to your organization. We act only as a processor and use that data solely to run the features you have enabled — never to train external models or resell to third parties. How is my data encrypted? Every connection to Responsly uses TLS 1.2 or higher, and stored data is encrypted at rest with AES-256. Payment details are handled by our PCI-compliant payment provider and are never written to our own databases. Can I host respondent data inside the EU? Yes, and it is the default. All respondent data is hosted in the EU. If your organization needs data kept in the United States, US hosting is available on the Enterprise plan. Is a Data Processing Agreement available? Yes. Our Data Processing Agreement applies on every plan, including during a free trial. You accept it electronically together with the Terms of Service, with no separate signature. Security measures are described in Annex 2 and current subprocessors in the subprocessor list. On the Enterprise plan we can agree a custom DPA. How do you control who can access my workspace? Workspaces support role-based permissions, two-factor authentication, and single sign-on, so admins decide exactly who sees responses, edits surveys, or manages billing. How do I report a possible security issue? Email [email protected] with the details and steps to reproduce. We practise responsible disclosure and will acknowledge your report quickly while we investigate. Have a security question? Running a vendor review or need a document for your security team? Browse our legal & policies or reach us directly at [email protected]. GDPR ready CCPA aligned AES-256 at rest SSO & 2FA DPA on every plan Turn feedback into business advantage Get started Book a demo Free trial No credit card required Cancel anytime You can modify this template in every possible way. All templates work great on every device. Use template Open form in a new window