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Scripts and page chrome removed; this is what change detection compares.
Bocada Trust Center Bocada is committed to ensuring the confidentiality, integrity, privacy and availability of your data. Here is how we protect information and comply with industry standards and regulations. See resources Monitoring Continuously monitored by Secureframe View all Compliance We adhere to the highest standard of security SOC 2 Type 2 Bocada's most recent SOC 2 Type 2 report. Resources Get our latest security and compliance resources and reports Terms of Service Bocada's terms for end users Privacy policy More background on the data we collect and how it is used Support Terms Bocada's support terms SOC 2 Type 2 report Bocada's most recent SOC 2 Type 2 report. Subprocessors Azure Cloud Services Azure DevOps Data pipeline AWS Cloud Services Stripe Payment processing Monitoring Change Management Software Change Testing Software changes are tested prior to being deployed into production. Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Configuration and Asset Management Policy A Configuration and Asset Management Policy governs configurations for new sensitive systems Availability High Availability Configuration The system is configured for high availability to support continuous availability, when applicable. Automated Backup Process Full backups are performed and retained in accordance with the Business Continuity and Disaster Recovery Policy. Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results. Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Uptime and Availability Monitoring System tools monitors for uptime and availability based on predetermined criteria. Organizational Management Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually Internal Control Monitoring A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements. Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Security Awareness Training Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security. Advisor Meetings on Security Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Independent Advisor The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity. Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Confidentiality Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Access to Customer Data is Restricted Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege. Vulnerability Management Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Third-Party Penetration Test A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution. Incident Response Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results. Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Tracking a Security Incident Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan. Lessons Learned After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations. Risk Assessment Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Risk Register A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy. Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Network Security Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Endpoint Security Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption Automated Alerting for Security Events Alerting software is used to notify impacted teams of potential security events. Logging and Monitoring for Threats Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable. Access Security Encryption and Key Management Policy An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls. Administrative Access is Restricted Administrative access to production infrastructure is restricted based on the principle of least privilege. Asset Inventory A list of system assets, components, and respective owners are maintained and reviewed at least annually User Access Reviews System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities. Removal of Access Upon termination or when internal personnel no longer require access, system access is removed, as applicable. Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information Encryption-at-Rest Service data is encrypted-at-rest. Complex Passwords Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information Physical Security Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. Communications Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments. Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website. Communication of Critical Information Critical information is communicated to external parties, as applicable.