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Terms of Service
Last updated: September 18, 2026
We're Irrelevant Labs OÜ ("we", "us", or "our"), a company registered in Estonia under VAT ID EE102618824, and these Terms of Service (our "Terms") form a legally binding agreement between you and us regarding Round Robin.
Key Definitions
"Services" means Round Robin and everything we provide around it: the Round Robin Slack app, the dashboard at dash.roundrobinbot.eu, our websites at roundrobinbot.eu and its subdomains, our API and MCP server, our documentation, and the content we provide through them (our "Materials").
"You" ("your", the "customer", or the "user") means any individual using our Services, including any employees, agents, contractors, or other persons accessing our Services through your account ("Account") or with your authorization.
"Using our Services" means interacting with our Services in any way, including creating an Account, making payments, accessing, browsing, providing or transmitting information through our Services, or integrating with them, whether directly or through automated tools.
Agreement to These Terms
By using our Services, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced and expressly incorporated within, and you consent to electronic communications and contracting as permitted under applicable laws. In particular, installing Round Robin from the Slack Marketplace (or approving its authorization request in your workspace) and completing a checkout each constitute acceptance of these Terms. If you do not agree, you may not use our Services.
Our Services are intended for users aged 18 or older, or above the age of majority in their jurisdiction, whichever is higher.
By using our Services, you acknowledge and agree that:
you are at least 18 years old (or the age of majority in your location, whichever is higher);
you have the legal capacity to enter into these Terms, and if you are representing an organization, you have the authority to bind that organization;
the information you provide to us is, and will remain, accurate, complete, and current;
and you are not located in, ordinarily resident in, or organized under the laws of any jurisdiction subject to comprehensive sanctions or embargoes, and you are not a blocked, denied, or otherwise restricted party under applicable sanctions or export control lists.
Conditions of Use
By using our Services, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
Modify, copy, prepare derivative works of, decompile, or reverse engineer any part of our Services without prior written permission from us.
Remove, alter, or obscure any copyright, trademark, or other proprietary notations in our Services.
Use our Services in a manner that knowingly or negligently disrupts or abuses our networks or services.
Transmit or post any harassing, indecent, obscene, fraudulent, or unlawful material through our Services.
Use our Services in violation of any applicable laws or regulations, including export control and sanctions laws.
Engage in unauthorized advertising or spam activities using our Services.
Harvest, collect, or gather user data without consent or in violation of our Privacy Policy.
Use our Services in a manner that infringes the rights of any third party.
Access or extract data from our Services by automated means other than our documented API and MCP interfaces — automated access through those interfaces is welcome, within these Terms and your plan's limits. Scraping our websites or extracting data outside those interfaces without our explicit consent is prohibited.
Attempt to gain unauthorized access to any portion of our Services or related systems.
Hide or misrepresent your identity.
Exploit any obvious omission, bug, or error, or attempt to circumvent usage limits, paywalls, or access restrictions.
Failure to comply with these limitations may result in the suspension or termination of your access to our Services, as well as any other legal remedies available to us.
Changes to Our Terms
We reserve the right to amend these Terms at any time. Non-material changes may be effective immediately. For material changes, we will provide you with reasonable notice as legally required, and such changes will become effective after the notice period. Changes required by applicable law or emergency may take effect immediately. Your continued use of our Services after the effective date constitutes your agreement to the revised Terms.
Your Statutory Rights
Every clause in these Terms applies in full, except where a mandatory provision of applicable law requires otherwise. Nothing in these Terms limits, excludes, or modifies any mandatory rights, protections, or remedies you may have under the laws that apply to you.
Right of Withdrawal (EU/EEA/UK Consumers)
If you are a consumer habitually resident in the EU, EEA, or UK and enter into a contract with us at a distance, you may withdraw from the contract within 14 days of entering into it, by an unequivocal statement to us using the contact details at the base of these Terms. This right does not apply to persons acting in a professional or commercial capacity.
If you request that services begin before the withdrawal period ends and later cancel within it, you must pay proportionally for the services provided up to the cancelation. If the services are fully performed within the withdrawal period at your express request and with your acknowledgment that you thereby lose the right of withdrawal, the right no longer applies. If you withdraw, we will refund all payments received (less any proportional amount) within 14 days, using your original payment method.
Notice to Australian Consumers
If you are a consumer in Australia, nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot be excluded by agreement. Where permitted by section 64A of the Australian Consumer Law, our liability for failure to comply with a non-excludable consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.
Your Account
You may need an Account to access parts of our Services. Sign-in is provided through your Slack identity. You must ensure that your Account information is accurate, and you are responsible for all activity under your Account. Notify us immediately if you suspect unauthorized access.
From time to time, we may need to access your Account to provide or support our Services, to investigate potential violations of these Terms, to respond to legal requests, or to protect the security and integrity of our Services.
Account Deletion
You may delete your workspace's account from the dashboard or by contacting support. Any outstanding payment obligations must be settled first. Your data is permanently deleted within 7 days, as described in our Privacy Policy. Outstanding payment obligations do not affect your right to request deletion of your personal data under applicable data protection law.
Account Suspension and Termination
We reserve the right, to the maximum extent permitted by applicable law, to suspend or terminate your Account or restrict access to our Services where: your use poses a security risk to us or any third party; may adversely impact us, our partners, or customers; may expose us to liability; is fraudulent, abusive, or illegal; you have not fulfilled your payment obligations; you are in breach of these Terms; or we are required to do so by law.
Where the issue can be remedied and immediate action is not reasonably necessary, we will give you prior notice and a reasonable opportunity to remedy it. Upon termination, license rights end immediately and outstanding payments become due. Before we permanently delete your data, we will provide a reasonable opportunity (no less than 30 days from notification) to export it, unless deletion is required immediately for legal, security, or fraud prevention reasons. You may appeal our decision by contacting us.
Pricing, Payments, and Taxes
Unless stated otherwise, all prices are in Euros (EUR). For consumers, prices include VAT where applicable. For business customers, VAT is handled under the reverse-charge mechanism where applicable, and any taxes due are shown at checkout. The total price displayed at checkout represents the full amount payable to us. If we discover an obvious pricing error before processing your payment, we will inform you and you may proceed at the correct price or cancel.
Payments are securely processed by Stripe, which accepts major payment cards and wallets as shown at checkout. By providing payment information, you authorize Stripe to store and process it and authorize us to charge your selected payment method for the amounts displayed at checkout, including recurring subscription fees. We never store full card details ourselves. Although payments are processed by Stripe, we remain responsible for fulfilling our contractual obligations to you.
You must promptly inform us if your payment method is canceled, changes, or is used without authorization. If we identify a billing error, we will correct it and notify you before charging any additional amount. Contact us any time if you believe you were incorrectly charged.
Subscriptions
Paid plans are subscriptions that begin upon payment confirmation and renew automatically at the end of each billing term unless canceled. The price, taxes, billing frequency, and renewal terms are displayed before you complete your purchase. If a renewal charge fails, access may be suspended until resolved.
We may change subscription pricing or offerings; price changes take effect at your next renewal, with advance notice per the Material Changes section below.
Canceling
You may cancel at any time from the billing section of the dashboard or by contacting support. Cancelation takes effect at the end of the billing period already invoiced: your subscription remains active and you retain full access until that date, and the invoice for that period (including a final invoice already issued) remains payable. Cancelation does not entitle you to a refund for the unused portion, except where these Terms or mandatory law provide otherwise.
Third-Party Services
Our Services integrate with services operated by independent companies — Slack, Google, Atlassian, PagerDuty, GitHub, and others. By using those integrations, you agree to comply with the applicable third-party terms. We do not control these services and, to the maximum extent permitted by law, are not responsible for their availability, changes, or failures. Where an issue with our Services originates from a third-party service, our responsibility is limited to commercially reasonable efforts to mitigate the impact.
Service Updates and Changes
We may update, modify, or improve our Services at any time. You acknowledge that our Services may contain errors or interruptions.
Material Changes
We will not make changes that materially reduce the core functionality of our Services without a valid reason. If a change materially affects your use of our Services, we will notify you in advance by email or other durable medium, unless the change is urgent for security or legal reasons. If you do not agree with a material change that negatively affects you, you may terminate your subscription free of charge within 30 days of being notified and receive a proportionate refund for any prepaid period you will not use.
Discontinuation
If we discontinue a Service you have paid for, we will notify you at least 30 days in advance and refund the proportionate prepaid amount.
Preview and Beta Features
Features labeled beta, preview, or experimental are provided as-is for evaluation: they may change substantially, be gated, or be withdrawn at any time without the notice and refund commitments in the Material Changes and Discontinuation sections.
Temporary Interruptions
The Services may occasionally be unavailable due to maintenance, technical issues, or circumstances beyond our reasonable control. We are not liable for loss arising from temporary interruptions, to the maximum extent permitted by applicable law.
App Marketplaces
If you install Round Robin through an app marketplace (such as the Slack Marketplace), you acknowledge that these Terms are between you and us only, not with the marketplace provider, and that you must also comply with the marketplace's applicable terms. The marketplace provider has no obligation to provide maintenance or support for our app and is a third-party beneficiary of these Terms with the right to enforce them against you.
Data Processing
For organizations that require one, our Data Processing Agreement governs the workspace personal data we process on your behalf and is incorporated into these Terms for business customers.
By using our Services, you acknowledge our collection of usage metrics and operational data as described in our Privacy Policy. We may aggregate and anonymize this information for analytics, research, and product development. Aggregated data that can no longer identify you may be used, disclosed, or published at our discretion.
Intellectual Property
We retain sole ownership of all intellectual property rights in and to our Services and Materials. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services solely for your internal business purposes. All rights not expressly granted are reserved.
You may refer to our company and product names in a factual and truthful manner. You must not use our name, logo, or brand assets in any way that implies endorsement, sponsorship, or affiliation without our prior written consent.
Your Content and Feedback
You and your workspace own the content you put into Round Robin — rotation names, descriptions, notes, templates, and similar material. You grant us only the limited rights needed to host, process, transmit, and display that content in order to operate the Services for you, consistent with our Privacy Policy. We claim no other rights over it, and it is deleted with your account as described in the Privacy Policy.
Separately, if you send us feedback, ideas, or feature requests, you agree we may use them freely to develop and improve our Services, without obligation or compensation to you. You warrant that any content you submit does not infringe the rights of any third party.
Copyright Complaints
We respect the intellectual property rights of others. If you believe your work has been reproduced through our Services in a way that constitutes copyright infringement, notify us at support@irrelevantlabs.com with: a description of the copyrighted work; where the allegedly infringing material is located; your contact details; a good-faith statement that the use is unauthorized; and a statement, under penalty of perjury, that your notice is accurate and you are authorized to act for the copyright owner. We will investigate and, where appropriate, remove the material. If you believe material was removed in error, you may submit a counter-notification with equivalent detail.
Accuracy of Materials
We aim to keep all information in our Services accurate and current, but occasional errors or omissions may occur, and feature descriptions may evolve as the product changes. We reserve the right to correct errors at any time. The display of a feature does not constitute a guarantee of its ongoing availability.
Accessibility
We are committed to making our Services accessible to everyone and follow the Web Content Accessibility Guidelines (WCAG 2.2), with which we strive to comply on an ongoing basis. If you encounter an accessibility barrier, please tell us at support@irrelevantlabs.com — include the page, what happened, and any assistive technology you were using, and we will respond as quickly as possible.
Links to Other Sites
We may link to third-party websites for your convenience. We don't control or endorse them, and you access them at your own risk.
Events Outside Our Control (Force Majeure)
We are not liable for any failure or delay in performance caused by circumstances outside our reasonable control, including acts of God, natural disasters, internet outages, cyberattacks, strikes, and failures of third-party services. Affected obligations are suspended for the duration of the event, and deadlines are extended accordingly. We will use commercially reasonable efforts to notify you of significant events and their expected impact.
Disclaimer of Warranties
Our Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties and conditions, express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that our Services will be uninterrupted, error-free, secure, or that any information available through them is accurate or complete.
Limitation of Liability
The following limitations apply to the maximum extent permitted by applicable law. In no event will we, our affiliates, suppliers, licensors, agents, officers, directors, or employees be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, opportunity, savings, reputation, use, or data, arising out of or in connection with these Terms or your use of (or inability to use) our Services, even if we have been advised of the possibility of such damages.
Our total aggregate liability arising out of or in connection with these Terms or your use of our Services will not exceed the greater of (a) the total amounts paid by you to us in the 6 months immediately preceding the event giving rise to the claim, or (b) EUR 100.
Any claim arising out of or relating to these Terms or your use of our Services must be commenced within 12 months after the claim accrues; otherwise it is permanently barred. Where applicable law does not permit this limitation, it does not apply to you.
Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.
Indemnification
You agree to indemnify, defend, and hold harmless Irrelevant Labs and its officers, directors, employees, agents, licensors, and suppliers from all claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or related to: your use of our Services in breach of these Terms or applicable law; your violation of any third-party rights; your negligence, willful misconduct, or fraud; or any disputes between you and any third party in connection with our Services. This obligation survives termination of these Terms and applies only to the maximum extent permitted by applicable law; it does not affect any non-excludable statutory rights you may have.
Dispute Resolution
These Terms and any disputes arising from them or from your use of our Services are governed by the laws of Estonia, without regard to conflict of law principles. If you are a consumer in the EU, EEA, or UK, you additionally retain the protection of the mandatory laws of your country of residence and may bring proceedings there. Before commencing litigation, you must first give us written notice of the dispute; we will attempt to resolve it informally within 30 days. If it cannot be resolved, either party may proceed with litigation. To the extent permitted by applicable law, disputes must be resolved on an individual basis, not as part of a class or representative action. We retain the right to seek injunctive relief against unauthorized use of our Services or infringement of our intellectual property without first following the informal process.
Miscellaneous
Severability: if any provision of these Terms is found invalid or unenforceable, it is deemed removed to the extent necessary, and the remaining provisions remain in effect. Waiver: our failure to enforce any right is not a waiver of it. Entire agreement: these Terms, together with our Privacy Policy, form the entire agreement between you and us regarding our Services. Assignment: you may not transfer your rights under these Terms without our consent; we may transfer ours in connection with a merger, acquisition, or sale of assets, without reducing your rights. Interpretation: "including" means "including but not limited to"; the English version of these Terms prevails over any translation. Notices: email is sufficient for written notice; we will use the address associated with your Account.
Contact
Irrelevant Labs OÜ Sepapaja tn 6, 15551 Tallinn, Estonia support@irrelevantlabs.com
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