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Subscribe to UpdatesSubscribe Amazon Payments – Card Tokenisation Failure Subscribe Monitoring - We have identified a potential cause of the issue affecting some online card payments. The service is currently stable, and we are closely monitoring the situation while we continue to validate the resolution. We apologise for the disruption and will provide a further update once full resolution has been confirmed. Sep 28, 2026 - 08:44 CEST Update - We are continuing to investigate an issue affecting some online card payments across multiple merchants. Transactions may be declined when the merchant does not request Strong Customer Authentication; where possible, please ask the merchant to retry using 3D Secure or use an alternative payment method. We are working with our partners to resolve the issue, apologise for the disruption, and will provide an update as soon as more information is available. Sep 22, 2026 - 12:51 CEST Update - We are continuing to investigate an issue affecting some EEA card payments and card storage attempts at certain online merchants. Customers may experience declined transactions where additional authentication is not requested by the merchant. We are working with our banking partners to resolve the issue, apologise for the disruption, and will share a further update as soon as more information is available. Sep 21, 2026 - 11:56 CEST Update - Our banking team is currently in contact with our banking partner Visa to investigate the root cause of this incident. We apologise for the ongoing disruption and will provide further updates as soon as more information is available. Sep 17, 2026 - 10:09 CEST Investigating - We are currently investigating an issue affecting merchant card tokenisation when customers try to add Spendesk cards on Amazon. Our technical team is actively working to understand the scope and identify the cause. We sincerely apologise for any disruption this may cause and will provide an update as soon as more information is available. Sep 16, 2026 - 16:52 CEST Uptime over the past 90 days. View historical uptime. Bookkeeping Operational Bookkeep > Prepare Operational Bookkeep > Export (File-based exports) Operational Bookkeep > Export (Native Integrations - Xero) Operational Bookkeep > Export (Native Integrations - Datev) Operational Bookkeep > Export (Native Integrations - Netsuite) Operational Bookkeep > Export (Native Integrations - Quickbooks) Operational Cards Degraded Performance Virtual Cards Degraded Performance Physical Cards Degraded Performance Subscription Cards Degraded Performance Expense claims Operational Expense claims Operational Invoices Operational Invoices Operational General Operational Login Operational All Payments module Operational Email notifications Operational Budgets Operational All Payables module Operational Receipts Operational Receipt forward by email Operational Invoice forward by email Operational Upload receipts on payments Operational Requests Operational Requests Operational Settings Operational Settings Operational Your Wallet Operational Wallet funding Operational Account statements Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Sep 30, 2026 Login – Users Unable to Sign In Resolved - The issue preventing users from signing in to the Spendesk application was fully resolved at 6:49 PM CEST on 29 September, after approximately 59 minutes. We apologize for the disruption and thank you for your patience. Sep 30, 09:17 CEST Update - We have rolled back the change responsible for the issue, and access to the Spendesk application has been restored. Our technical team is monitoring the service while the permanent correction is deployed to confirm continued stability. We apologize for the disruption and will confirm once the incident is fully resolved. Sep 29, 18:32 CEST Investigating - We are currently investigating an issue preventing users from signing in to the Spendesk application. Our technical team is actively working to identify the root cause. We sincerely apologize for the disruption and will provide updates as soon as more information is available. Sep 29, 17:57 CEST Sep 29, 2026 Sep 28, 2026 Unresolved incident: Amazon Payments – Card Tokenisation Failure. Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Sep 25, 2026 No incidents reported. Sep 24, 2026 No incidents reported. Sep 23, 2026 Invoices : New French E-Invoices Not Received Resolved - The issue affecting the delivery of new e-invoices for some customers in France was resolved at 02:56 CEST, following an approximately 18-minute interruption. The issue was caused by an update to our e-invoicing provider’s platform; all invoices have since been received, and no data loss was identified. We apologize for the disruption and thank you for your patience. Sep 23, 12:34 CEST Update - We have identified the cause of the issue affecting new e-invoices for some customers in France: an update to our e-invoicing provider’s platform interrupted invoice delivery. New invoices are now being received, and we are working with the provider to confirm whether any invoices were missed and ensure they are recovered where necessary. We apologize for the inconvenience and will keep you updated on our progress. Sep 22, 16:46 CEST Monitoring - We are currently investigating an issue affecting the delivery of new e-invoices for some customers in France. Our technical team is actively investigating the situation. We sincerely apologize for any disruption this may cause and will provide updates as soon as more information is available. Sep 22, 16:44 CEST Login : iOS Email Links Not Completing Sign-In Resolved - The issue affecting email-link sign-in for some iOS users has been resolved. A corrected version of the mobile app is now available in the App Store; please update your app to access the fix. We apologize for the disruption and thank you for your patience. Sep 23, 09:20 CEST Identified - We have identified that the issue affecting email-link sign-in for some iOS users is related to the latest app release. We have stopped the rollout of the affected version, and a hotfix has been submitted to Apple for review. We apologize for the inconvenience and will keep you updated on our progress. Sep 22, 09:00 CEST Investigating - We are currently investigating an issue affecting some iOS users who use email and password to sign in, where login links received by email may not complete the authentication process. Our technical team is actively investigating the issue. We sincerely apologize for any disruption and will provide an update as soon as more information is available. Sep 21, 17:14 CEST Sep 22, 2026 Sep 21, 2026 Sep 20, 2026 No incidents reported. Sep 19, 2026 No incidents reported. Sep 18, 2026 No incidents reported. Sep 17, 2026 International Transfers feature is unavailable for affected EEA customers Resolved - The issue affecting EEA International Transfers and other Wise operations is now fully resolved. We apologize for the disruption and thank you for your patience. Sep 17, 10:06 CEST Monitoring - A replacement Wise refresh token has been deployed for the issue affecting EEA International Transfers and other Wise operations. Our technical team is monitoring the service to confirm that transfers and other Wise operations are fully operational. We apologize for any disruption caused and will update you once full resolution has been verified. Sep 16, 14:34 CEST Investigating - We are currently investigating an issue affecting International Transfers in the EEA and other Wise operations. Our technical team is actively working to restore access and determine the cause. We sincerely apologize for the disruption and will provide updates as soon as more information is available. Sep 16, 12:05 CEST Sep 16, 2026 Incident History Powered by Atlassian Statuspage