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Contact Moveworks Support or Subscribe to UpdatesSubscribe SharePoint Online Knowledge ingestion Authentication Issues Subscribe Identified - We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers. As an immediate workaround, please follow the SharePoint Online Azure App Registration guide. https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available. Aug 10, 2026 - 13:41 UTC Enterprise Messaging Integrations Degraded Performance Microsoft Teams Operational Embedded AI Assistant Operational Cisco Webex Teams Operational Google Chat Operational Slack Messaging Degraded Performance Slack Apps/Integrations/APIs Degraded Performance Slack Notifications Operational Slack Connections Operational Access Skills Operational Account Access Operational Group Access Operational Software Access Operational Smart Forms Operational Enterprise Approvals Operational Enterprise Search Operational Concierge Operational Triage Operational Lookups Operational Employee Experience Insights Operational Multilingual Support (MLS) Operational Tools Studio Operational Paths Workspace Operational Queries Workspace Operational Events Workspace Operational Plugins Workspace Operational Control Center Operational Channel Resolver Operational Moveworks AI Assistant Operational Employee Communications Operational My Moveworks Portal Operational Moveworks Setup Operational Moveworks Documentation Operational Support Operational Community Operational Productivity Boost Operational Brief Me Operational Quick GPT Operational AI Assistant Analytics Operational AI Assistant Insights Operational Data API Operational Live Agent Chat / Handoff Operational Live Agent Message Brokering Operational Connectors Operational EmployeeWorks Web App Operational EmployeeWorks Web App Operational On-Prem Agents Operational On-Prem Agents Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents Nov 11, 2026 No incidents reported today. Nov 10, 2026 No incidents reported. Nov 9, 2026 No incidents reported. Nov 8, 2026 No incidents reported. Nov 7, 2026 No incidents reported. Nov 6, 2026 No incidents reported. Nov 5, 2026 No incidents reported. Nov 4, 2026 New Secret Generation for On-Prem Agents not working Resolved - This incident has been resolved. Nov 4, 09:07 UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov 4, 08:02 UTC Identified - The issue has been identified, and we are working on implementing the fix. Nov 4, 07:33 UTC Investigating - We are currently investigating an issue where New Secret Generation for the On-Prem Agents is failing. This does not affect existing Agents. Nov 4, 06:29 UTC Nov 3, 2026 No incidents reported. Nov 2, 2026 No incidents reported. Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 No incidents reported. Oct 28, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage ©2026 Moveworks from Servicenow