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Subscribe to UpdatesSubscribe Cloud Protection Layer (CPL) – UI Access Issues Subscribe Update - Identified Users with Cloud Protection Layer (CPL) entitlements may be sent to the Email Gateway Defense sign-in page instead of the CPL dashboard. Once signed in, the interface also shows some features that are not part of CPL. A fix is in progress. To reach your CPL dashboard now 1. On the Sign-In page, select Administrator sign-in. This usually takes you to the CPL dashboard. 2. If that doesn't work, stay signed in to Barracuda Cloud Control, open a new browser tab and go to the link for your region: - US: https://us.ess.barracudanetworks.com/admin/bcc-login - Australia: https://au.ess.barracudanetworks.com/admin/bcc-login - Germany: https://de.ess.barracudanetworks.com/admin/bcc-login - UK: https://uk.ess.barracudanetworks.com/admin/bcc-login - Canada: https://ca.ess.barracudanetworks.com/admin/bcc-login - India: https://in.ess.barracudanetworks.com/admin/bcc-login Once you're in - Dashboard, Message Log, ATP Log, and the inbound and domain settings that CPL includes are available. - You may see a "Trial Expired" banner. It doesn't apply to CPL accounts and you can ignore it. - Some features shown, such as Outbound, Users and the Audit Log, are not part of CPL. We recommend you don't change those settings. We will post another update when the fix is released. If the steps above don't work, contact Barracuda Support. Oct 28, 2026 - 16:52 UTC Identified - The issue has been identified and a fix is being implemented. Oct 22, 2026 - 22:47 UTC Investigating - We are currently investigating an issue affecting UI access for users with Cloud Protection Layer (CPL) entitlements. Our engineering team is actively working to identify the cause and restore access. We will provide further updates as they become available. Oct 22, 2026 - 22:16 UTC Uptime over the past 90 days. View historical uptime. Activation Services Operational Appliance Control Operational Web Interface Operational Device Connections Operational Cloud backups Operational Authentication Services Operational Appliance Updates Operational Backup Service Operational Web Interface Operational Email Alerts / Reports Operational Offsite Transfers Operational BarracudaCentral.org Operational BarracudaONE Operational BarracudaONE Web App Operational Cloud Archiving Service Operational Web Interface Operational End-user Access Operational Mail Processing Operational Exchange Integration Operational PST Import Operational Retention Operational Cloud to Cloud Backup Operational Web Interface Operational Office 365 Integration Operational Cloud to Cloud Backups Operational Cloud Control Operational CloudGen Access Operational API EU Operational API US Operational Enterprise Console EU Operational Enterprise Console US Operational CloudGen Firewall Operational Advanced Threat Protection Operational Web Categorization Service Operational Download Portal Operational Licensing Operational Zero Touch Deployment (ZTD) Operational SecureEdge Operational Zero Touch Deployment (ZTD) Operational Configuration Service Operational Advanced Threat Protection Operational Web Categorization Service Operational Download Portal Operational Licensing Operational Edge Service EMEA Operational Edge Service US Operational Edge Service APAC Operational Identity Management Operational Reporting Service EU Operational Access POP UK South Operational Access POP AUS East Operational Access POP EU West Operational Access POP US East 1 Operational Access POP US West 2 Operational Access POP Austria East Operational Access POP India Central Operational Access POP Germany West Operational Access POP US Central Operational Access POP Brazil South Operational Access POP Switzerland Operational Access POP Japan Operational Access POP Spain Operational Access POP France Operational Access POP Italy Operational Access POP Canada Operational Access POP Singapore Operational Access POP Sweden Operational Reporting Service US Operational Access POP Northern Europe Operational Cloud Protection Layer for ESG Degraded Performance Content Shield Operational US - Web Interface Operational US - Content Filtering Operational EU - Web Interface Operational EU - Content Filtering Operational Corporate Website Operational Campus Operational Blog Operational www Operational Community Operational Data Inspector Operational ECHOplatform Operational Email Gateway Defense Operational Mail Delivery Operational User Interface Operational Email Security Gateway Appliance Operational Email Processing Operational Incident Response Operational Dashboard UI Operational Email Processing Operational Impersonation Protection (formerly Sentinel) Operational Email Processing Operational Dashboard UI Operational Message Archiver Operational Cloud Replication Operational Cloud Federated Search Operational Security Awareness Training Operational Support Phone System Operational View - Cloud Email Archive Operational EMEA | nest1-view-eu | viewarchive.co.uk Operational APAC | nest1-view-au | au.viewarchive.com Operational US | nest1-view-us | viewarchive.com Operational US | im1-view-us | Operational US | rack1-view-us | Operational Vulnerability Manager/Vulnerability Remediation Service Operational User Interface Operational Scan Engine Operational Web Security Service Operational Management Web UI Operational Traffic Processing Operational WSA Service Test Operational WAF Active DDoS Prevention Service Operational Management Web UI Operational Traffic Flow Operational WAF-as-a-Service Operational Configuration Propagation Operational Traffic Processing Operational Management Web UI Operational Logging Operational XDR Operational XDR Dashboard Operational XDR Service Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Nov 11, 2026 No incidents reported today. Nov 10, 2026 No incidents reported. Nov 9, 2026 No incidents reported. Nov 8, 2026 No incidents reported. Nov 7, 2026 No incidents reported. Nov 6, 2026 XDR dashboard unavailable with SSO Resolved - This incident has been resolved. Nov 6, 19:42 UTC Update - Log search service remains impaired and we hope to complete full restoration today. Other services and functions are fully operational. Nov 6, 17:57 UTC Update - Barracuda XDR was experiencing an intermittent service disruption affecting Azure and SentinelOne alerts delivery beginning at 22:37 PM UTC on November 5. Our engineering team has identified the root cause and restored the affected service at 13:20 UTC on November 6. We would like to ensure that the detection capabilities continued to function as expected however, the issue primarily affected the delivery of Azure and SentinelOne alerts and alarms to our ticketing system. We sincerely apologize for this disruption and any inconvenience it may have caused. Ensuring the reliability, availability, and integrity of our services remains a top priority. We appreciate your patience, understanding, and continued trust as we work to maintain the highest standards of service. Nov 6, 14:07 UTC Monitoring - Access to the XDR Dashboard has been restored. Our engineering team is currently running validation tests to confirm all features are operating normally. Please note that some functions may still be temporarily inoperable while testing continues. We appreciate your patience and will post a final confirmation once all functionality has been verified. Nov 5, 16:11 UTC Update - XDR service and SOC is operational. Engineering is still working on restoring dashboard UI access. Nov 5, 13:52 UTC Update - Barracuda XDR experienced an intermittent service disruption affecting the events ingestion and signals detection, which might have caused the delayed ingestion and alerts generation across all regions. Our engineering team promptly identified the underlying cause and implemented the appropriate corrective actions to restore normal functionality. We will continue to closely monitor the environment to ensure ongoing stability and the full restoration of expected operational performance. Dashboard access remains down. Nov 5, 04:16 UTC Update - The engineering team is actively working on restoring service but significant access disruption is in progress. Nov 5, 03:58 UTC Identified - We are working on an outage for XDR dashboard and access may be intermittent. Nov 5, 03:11 UTC Nov 5, 2026 Nov 4, 2026 SecureEdge Platform Maintenance Completed - The scheduled maintenance has been completed. Nov 4, 18:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 10:00 UTC Scheduled - Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process. Nov 3, 09:42 UTC Nov 3, 2026 No incidents reported. Nov 2, 2026 SecureEdge Platform Maintenance Completed - The scheduled maintenance has been completed. Nov 2, 15:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 14:00 UTC Scheduled - Infrastructure configuration update. No downtime is expected during the update and site devices will be unaffected during this process. Nov 2, 12:16 UTC Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 Barracuda XDR - Service Disruption on events ingestion in EU and APAC Resolved - This incident has been fully resolved, and the affected events ingestion service has been restored to normal operations and is now functioning as expected. Oct 29, 20:24 UTC Monitoring - Barracuda XDR experienced an intermittent service disruption affecting the ingestion of network and server security events from October 28 at 2:30 AM UTC through October 29 at 6:30 PM UTC. This issue impacted customers within the EU and APAC regions. Our engineering team promptly investigated the incident, identified the root cause, and implemented the necessary corrective actions to restore normal service operations. We will continue to closely monitor the environment to ensure ongoing stability and to verify the complete recovery of all affected functionality. We sincerely apologize for this disruption and any inconvenience it may have caused. Ensuring the reliability, availability, and integrity of our services remains a top priority. We appreciate your patience, understanding, and continued trust as we work to maintain the highest standards of service. Oct 29, 19:13 UTC Oct 28, 2026 SecureEdge Maintenance Completed - The scheduled maintenance has been completed. Oct 28, 14:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 28, 10:00 UTC Scheduled - We are adding new features to the SecureEdge platform. No downtime is expected during the update and site devices will be unaffected during this process. Oct 21, 11:42 UTC Incident History Powered by Atlassian Statuspage