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Choose your region ProductFeaturesPricingDownload AppContact LoginSign up 1. Acceptance of Terms By accessing or using the Mobile Application, Desktop Application, Website, Store, or any services provided by Swipe, you agree to be bound by these Terms of Service. If you do not agree to all the Terms of Service of this agreement, then you may not access the Mobile Application, Desktop Application, Store, Website, platform or use any products, application, or services provided by Swipe. 2. Changes to Terms Swipe may revise these Terms of Service at any time by amending this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Mobile Application, Desktop Application, Website, Store, or any other products or services from Swipe, constitutes acceptance of such revised Terms of Service. 3. Changes to the Services Swipe may, without prior notice, change the Services or the Swipe Products; add or remove functionalities or features; stop providing the Services or the Swipe Products, or features of the Services or the Swipe Products, to the Users (specifically and generally); or create usage limits for the Services or the Swipe Products. For the specific data, feature, and access limits applicable to users on Swipe’s Free Plan, see Section 7 (Free Plan Access). 4. Cookies We employ the use of cookies. By accessing Swipe, you agree to use cookies in agreement with the Nextspeed Technologies Private Limited’s Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies. 5. License Unless otherwise stated, Nextspeed Technologies Private Limited and/or its licensors own the intellectual property rights for all material on Swipe. All intellectual property rights are reserved. You may access this from Swipe for your own personal use subjected to restrictions set in these terms and conditions. You must not: Republish material from Swipe Sell, rent or sub-license material from Swipe Reproduce, duplicate or copy material from Swipe Redistribute content from Swipe 6. User Comments Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Nextspeed Technologies Private Limited does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Nextspeed Technologies Private Limited, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Nextspeed Technologies Private Limited shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Nextspeed Technologies Private Limited reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes a breach of these Terms and Conditions. You warrant and represent that: You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party; The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant Nextspeed Technologies Private Limited a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media. 7. Free Plan Access 7.1 Scope of Free Plan Access Users accessing the Services under the Free Plan (“Free Plan Users”) are granted a limited, non-exclusive right to access and use the Services subject to the restrictions set out in this Section 7. 7.2 Data Access Free Plan Users may view transactional and financial data generated or stored within the Services for a rolling period of the preceding twelve (12) months from the date of access (“Data Access Window”). Data older than the Data Access Window will not be visible or retrievable through the Free Plan. 7.3 Ledger Access Ledger access under the Free Plan is limited to view-only access for a rolling period of the preceding thirty (30) days from the date of access. No export, download, or reporting functionality is available on Ledger data under the Free Plan, regardless of date range. Ledger data outside the thirty (30) day window is not accessible under the Free Plan. 7.4 Excluded Features The following are not available under the Free Plan and require a paid subscription: Export of data in any format (including CSV, Excel, PDF, or API-based extraction); Generation of or access to reports; Access to Ledger data beyond the thirty (30) day window in Section 7.3, or export of Ledger data in any form; Access to data beyond the twelve (12) month window in Section 7.2; Any other feature designated by Swipe, at its sole discretion, as a premium or paid-tier feature from time to time, including features presently offered without charge. 7.5 Upgrading Free Plan Users seeking access to full historical data, data export, reports, extended Ledger access, or any other premium feature must upgrade to a paid subscription plan. Access to such features is granted only upon successful upgrade and remains contingent on the continued validity of the paid subscription. 7.6 Modification of Free Plan Features Swipe reserves the right, at its sole discretion, to designate any feature or functionality currently available without charge as a paid or premium feature at any time, and to modify, restrict, or discontinue any aspect of Free Plan access, with or without prior intimation to users. The fact that a feature is available without charge at any given time does not constitute a representation or warranty that it will remain so. Continued use of the Services following any such change constitutes acceptance of the modified access terms. 7.7 No Guarantee of Continued Free Access Swipe does not guarantee the continued availability of the Free Plan, in whole or in part, and reserves the right to discontinue the Free Plan, convert existing Free Plan Users to a paid plan, or alter the scope of Free Plan features at any time, with or without notice, subject only to such notice as may be strictly required under applicable law. 7.8 Liability Cap for Free Plan Users Without prejudice to Section 15 (Limitation of Damages), since no subscription fee is paid by Free Plan Users, Swipe’s aggregate liability to a Free Plan User arising out of or relating to the use of the Services shall not exceed zero (₹0) for users in India, or zero (0) in the local currency stated on the user’s account for Global Users (outside India), except to the extent such limitation is prohibited under applicable law. 8. Hyperlinking to our Content The following organizations may link to our Website without prior written approval: Government agencies; Search engines; News organizations; Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site. We may consider and approve other link requests from the following types of organizations: commonly-known consumer and/or business information sources; dot.com community sites; associations or other groups representing charities; online directory distributors; internet portals; accounting, law and consulting firms; and educational institutions and trade associations. We will approve link requests from these organizations if we decide that: the link would not make us look unfavorably to ourselves or to our accredited businesses; the organization does not have any negative records with us; the benefit to us from the visibility of the hyperlink compensates the absence of Nextspeed Technologies Private Limited; and the link is in the context of general resource information. These organizations may link to our home page so long as the link: is not in any way deceptive; does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and fits within the context of the linking party’s site. If you are one of the organizations listed above and are interested in linking to our website, you must inform us by sending an e-mail to Nextspeed Technologies Private Limited. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response. Approved organizations may hyperlink to our Website as follows: By use of our corporate name; or By use of the uniform resource locator being linked to; or By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of Nextspeed Technologies Private Limited’s logo or other artwork will be allowed for linking absent a trademark license agreement. 9. iFrames Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website. 10. Content Liability We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights. Swipe shall not be liable for any documents, invoices, or any other content generated using the product Swipe. Any such documents are the sole responsibility of the user generating them. Swipe does not guarantee the accuracy, completeness, or legality of any documents generated using its product. All intellectual property rights related to the application, including but not limited to software, designs, logos, and trademarks, are owned by Swipe. Users retain ownership of any content they upload or create on the application, but grant Swipe a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute such content for the purposes of operating and promoting the application. 11. Payments Liability Ownership and Rights: Swipe does not, at any point in time during any transaction between the USER and merchant/vendor or service provider, take ownership of any of the products/services provided by the merchant. Nor does Swipe, at any point, assert any rights or claims over the products/services offered by the merchant to the USER. Refunds and Cancellations Third-Party Terms: Refunds and cancellations for transactions processed through Swipe will be governed by the terms and conditions of the aggregator, merchant, or vendor involved in the transaction. Swipe acts as a mediator of payments and does not have a direct role in governing refund or cancellation charges. Responsibility: Swipe is not responsible for refund or cancellation requests, including any charges arising from such requests. Users are advised to review the terms and conditions of the aggregator, merchant, or vendor before making a transaction. Dispute Resolution: In case of any dispute regarding refunds or cancellations, Swipe will cooperate in any investigation conducted by the bank or regulatory authorities. However, Swipe’s involvement is limited to providing information related to the transaction and does not guarantee any specific outcome. Limitation of Liability: Swipe shall not be liable for any loss or damages incurred as a result of refunds, cancellations, or any charges arising therefrom. Users are advised to exercise caution and conduct due diligence before making transactions through Swipe. Changes to Policy: Swipe reserves the right to modify or update its refunds and cancellations policy at any time. Mediator of Payments: Swipe acts as a mediator of payments. In case of any dispute, Swipe will cooperate in the investigation done by the Bank or Regulatory Authorities. 12. Shipping Policy For products that require physical delivery, orders will be processed and shipped within the estimated timeframe provided at checkout. Delivery usually takes 3–7 working days from the date of dispatch. Delivery times may vary depending on the destination, shipping method, product availability, and circumstances beyond our control. Shipping charges, if applicable, will be displayed at checkout before the order is completed. Customers are responsible for providing accurate and complete delivery information, including the recipient’s name, address, phone number, and postal code. Once an order has been shipped, tracking information may be provided where available. Delivery may be delayed due to factors such as weather, public holidays, transportation issues, incorrect address details, or other unforeseen circumstances. If a delivery attempt is unsuccessful, the shipping provider may make additional attempts or return the package. In case of a delayed, damaged, incorrect, or missing shipment, please contact our customer support team with your order details as soon as possible, and we will work with the relevant delivery partner to assist with the issue. Any applicable customs duties, taxes, or additional charges for international deliveries are the responsibility of the customer unless otherwise stated at checkout. 13. Use of Tax Identification Numbers and Business Credentials 13.A For Users in India 13.A.1 User Responsibility. Swipe is a self-serve invoicing and business documentation platform. All information entered on the platform, including but not limited to GST Identification Numbers (GSTINs), business names, and trade details, is entered solely by the user. Swipe does not independently verify the ownership or authenticity of GSTINs or any other business credentials entered by users at the time of registration or invoice creation. 13.A.2 Accuracy of Information. By using Swipe, you represent and warrant that: All business credentials, including GSTIN, that you enter are lawfully yours to use. You will not enter, use, or impersonate the credentials of any other individual or business entity. Any misrepresentation of business identity constitutes a material breach of these Terms and may result in immediate account suspension. 13.A.3 Nature of the Platform. Swipe functions as a document and invoicing tool. The entry of a GSTIN on Swipe does not constitute verification of ownership. Since GSTIN and associated business information is publicly available via the GST Portal, Swipe bears no liability for a user’s misuse of publicly accessible information. 13.A.4 Complaints of Credential Misuse. If you believe your GSTIN or business credentials are being used on Swipe without your authorization, you may submit a formal complaint to our support email with supporting proof of ownership. Swipe will review the complaint and may, at its discretion, restrict or suspend the relevant account pending verification. Swipe will not disclose account holder details to any third party without a valid court order or formal law enforcement request. 13.A.5 Swipe’s Liability. Swipe shall not be held liable for any losses, tax liabilities, reputational harm, or legal consequences arising from the unauthorized use of your credentials by a third party on this platform. Your remedy in such cases lies with the appropriate legal and regulatory authorities, including relevant law enforcement and tax departments in India. 13.B For Global Users (Outside India) 13.B.1 User Responsibility. Swipe is a self-serve invoicing and business documentation platform. All information entered on the platform, including but not limited to VAT registration numbers, Employer Identification Numbers (EINs), Australian Business Numbers (ABNs), or any other tax or business identification number applicable under the law of the user’s country (“Tax ID”), business names, and trade details, is entered solely by the user. Swipe does not independently verify the ownership or authenticity of any Tax ID or other business credentials entered by users at the time of registration or invoice creation. 13.B.2 Accuracy of Information. By using Swipe, you represent and warrant that: All business credentials, including your Tax ID, that you enter are lawfully yours to use. You will not enter, use, or impersonate the credentials of any other individual or business entity. Any misrepresentation of business identity constitutes a material breach of these Terms and may result in immediate account suspension. 13.B.3 Nature of the Platform. Swipe functions as a document and invoicing tool. The entry of a Tax ID on Swipe does not constitute verification of ownership. Where a Tax ID and associated business information is publicly available via the relevant government tax authority’s records, Swipe bears no liability for a user’s misuse of publicly accessible information. 13.B.4 Complaints of Credential Misuse. If you believe your Tax ID or business credentials are being used on Swipe without your authorization, you may submit a formal complaint to our support email with supporting proof of ownership. Swipe will review the complaint and may, at its discretion, restrict or suspend the relevant account pending verification. Swipe will not disclose account holder details to any third party without a valid court order or formal law enforcement request. 13.B.5 Swipe’s Liability. Swipe shall not be held liable for any losses, tax liabilities, reputational harm, or legal consequences arising from the unauthorized use of your credentials by a third party on this platform. Your remedy in such cases lies with the appropriate legal and regulatory authorities, including relevant law enforcement and tax departments in your country. 14. Limitation of Liability for Government Filings, Invoices, and Compliance Documents 14.A For Users in India Swipe is a software platform that enables users to generate invoices, e-invoices, e-way bills, GST-related documents, and other business and compliance records based on the information provided by the user. Swipe does not provide legal, tax, accounting, or regulatory advice and does not guarantee that any document generated through the platform is accurate, complete, or suitable for any particular transaction or regulatory requirement. The user is solely responsible for: Verifying all information entered into or generated through the platform before its use or submission. Ensuring that all invoices, e-way bills, e-invoices, export documents, GST filings, and other compliance-related documents are accurate and compliant with applicable laws. Reviewing all details transmitted to any government portal or third-party system before proceeding with the transaction or filing. Swipe does not warrant or guarantee uninterrupted or error-free integration with any third-party service or government portal, including but not limited to the GST Portal, NIC E-Way Bill Portal, GST Suvidha Providers, payment gateways, accounting software providers, banks, or any other external systems. To the fullest extent permitted by applicable law, Swipe shall not be liable for any loss, liability, penalty, tax demand, confiscation, detention of goods or vehicles, interest, statutory charges, demurrage, transportation costs, export losses, business losses, or any other direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with: The generation or use of any invoice, e-way bill, e-invoice, or compliance document; Any error, omission, delay, or discrepancy in information entered by the user or transmitted to third-party systems or government portals; The rejection, detention, confiscation, or scrutiny of goods, vehicles, or documents by any governmental or regulatory authority; The unavailability, downtime, technical limitations, or failures of third-party integrations or government systems; Any action or proceeding initiated by tax authorities, customs authorities, transport authorities, or any other governmental or regulatory body. The user expressly agrees that Swipe shall not be liable to reimburse any amount paid by the user towards taxes, penalties, fines, interest, statutory dues, confiscation charges, detention charges, demurrage charges, or any consequential or business losses arising from the use of the platform. 14.B For Global Users (Outside India) Swipe is a software platform that enables users to generate invoices, e-invoices, tax filings, and other business and compliance records based on the information provided by the user, in accordance with the requirements applicable in the user’s own country (including, without limitation, VAT, sales tax, and equivalent filing regimes). Swipe does not provide legal, tax, accounting, or regulatory advice and does not guarantee that any document generated through the platform is accurate, complete, or suitable for any particular transaction or regulatory requirement. The user is solely responsible for: Verifying all information entered into or generated through the platform before its use or submission. Ensuring that all invoices, e-invoices, export documents, tax filings, and other compliance-related documents are accurate and compliant with applicable laws in the user’s country. Reviewing all details transmitted to any government portal or third-party system before proceeding with the transaction or filing. Swipe does not warrant or guarantee uninterrupted or error-free integration with any third-party service or government portal, including but not limited to tax authority filing systems, payment gateways, accounting software providers, banks, or any other external systems. To the fullest extent permitted by applicable law, Swipe shall not be liable for any loss, liability, penalty, tax demand, confiscation, detention of goods, interest, statutory charges, transportation costs, export losses, business losses, or any other direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with: The generation or use of any invoice, e-invoice, or compliance document; Any error, omission, delay, or discrepancy in information entered by the user or transmitted to third-party systems or government portals; The rejection, detention, confiscation, or scrutiny of goods or documents by any governmental or regulatory authority; The unavailability, downtime, technical limitations, or failures of third-party integrations or government systems; Any action or proceeding initiated by tax authorities, customs authorities, or any other governmental or regulatory body. The user expressly agrees that Swipe shall not be liable to reimburse any amount paid by the user towards taxes, penalties, fines, interest, statutory dues, or any consequential or business losses arising from the use of the platform. 15. Limitation of Damages In no event shall Swipe’s aggregate liability arising out of or relating to the use of the platform exceed the amount actually paid by the user to Swipe towards the subscription fees for the immediately preceding twelve (12) months. For Free Plan Users, see Section 7.8. Under no circumstances shall Swipe be liable for any consequential, indirect, special, incidental, exemplary, or punitive damages, including but not limited to loss of profits, loss of business opportunities, export losses, contractual liabilities towards customers, transportation costs, or regulatory penalties, irrespective of whether Swipe has been advised of the possibility of such damages. 16. User Indemnity The user agrees to indemnify, defend, and hold harmless Swipe, its directors, officers, employees, affiliates, agents, and representatives from and against any and all claims, demands, proceedings, liabilities, penalties, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: The user’s use of the platform or any documents generated through it; Any claim or proceeding initiated by a governmental or regulatory authority; Any loss or damage suffered by any third party arising from the user’s invoices, e-invoices, or other tax and compliance-related documents (including, for users in India, e-way bills); Any statutory liability, penalty, or tax demand imposed upon the user or any third party. 17. No Guarantee of Regulatory Compliance For Users in India. The availability of features relating to GST, e-way bills, e-invoicing, exports, or other compliance requirements on the Swipe platform should not be construed as legal or tax advice or as a representation or warranty that the documents generated will satisfy all applicable statutory or regulatory requirements. Users are advised to independently verify the accuracy and legal compliance of all documents before relying upon or submitting them. For Global Users (Outside India). The availability of features relating to VAT, sales tax, e-invoicing, exports, or other compliance requirements applicable in the user’s own country on the Swipe platform should not be construed as legal or tax advice or as a representation or warranty that the documents generated will satisfy all applicable statutory or regulatory requirements in that country. Users are advised to independently verify the accuracy and legal compliance of all documents before relying upon or submitting them, including by consulting a qualified local professional. 18. Your Privacy These Terms of Service refer to, incorporate, and include the privacy policy of Swipe which sets out the terms on which Swipe processes any personal data Swipe collects from you, or that you provide to Swipe. By using the Swipe Products, you consent to such processing and warrant that all data provided by you is accurate. The latest version of the Privacy Policy can be accessed at https://getswipe.in/policy. 19. Reservation of Rights We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions. 20. Removal of Links from our Website If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. 21. Abusive Language Clause In the event that a customer engages in the use of abusive, offensive, or inappropriate language directed towards any company representative, whether through verbal communication, written correspondence, electronic communication, or any other means of interaction, the Company reserves the sole and exclusive discretion to take appropriate actions in response, without being under any obligation to do so. 21.1 Actions may include: Warning and Counseling: The Company may issue a formal warning to the customer, emphasizing the importance of maintaining respectful communication with its representatives. Termination of Communication: The Company may choose to cease or restrict further communication with the customer until a respectful and professional manner of interaction is established. Account Suspension or Termination: Depending on the severity of the abusive language and its impact on the well-being of company representatives, the Company may suspend or terminate the customer’s account, products, or services, without any liability or obligation for refund or compensation. Legal Action: In cases where the abusive language constitutes harassment, hate speech, threats, or otherwise violates applicable laws, the Company may take legal action to protect its representatives and its rights. Review of Relationship: The Company may assess the ongoing business relationship with the customer, taking into consideration their history of communication and behavior. It is important to note that the determination of what constitutes abusive, offensive, or inappropriate language rests solely with the Company’s judgment. The Company’s decision regarding the appropriate action to be taken shall be final and binding, and the customer shall not have the right to dispute or contest such decisions. By continuing to engage in business interactions with the Company, customers implicitly agree to uphold respectful and professional communication standards. The Company’s right to take actions under this clause is without prejudice to any other remedies available to it under law or contract. This clause is a material part of the terms and conditions governing the customer’s relationship with the Company and shall be interpreted and enforced in accordance with the laws of the jurisdiction governing the agreement. By accepting the Company’s products or services, the customer acknowledges and agrees to be bound by the terms of this Abusive Language Clause. 22. Disclaimer To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature. Swipe is a software provider, and while we’re here to support you with using the platform, we don’t provide recommendations or suggestions on legal, tax, or compliance matters related to your business. For any such queries, we strongly recommend consulting a qualified professional — such as your CA, auditor, lawyer, or accountant — who can guide you based on your specific business needs and regulations. 23. DLT and SMS Information Spidersense Technologies Private Limited is authorized to use the “Swipe” brand name for SMS and DLT communications. This permission is granted by Nextspeed Technologies Private Limited, exclusively for the management of Content Headers and Templates under the “Swipe” brand. 24. Invoices & Other Documents You alone assume full responsibility for all documents — including invoices, quotations, and bills — generated through Swipe. You represent and warrant that such documents are accurate, lawful, and comply with applicable regulations — for users in India, this includes GST and other applicable Indian regulations; for Global Users (outside India), this includes VAT, sales tax, IRS requirements (where applicable in the United States), and any other tax or regulatory requirements applicable under the law of the user’s own country. Swipe disclaims any liability for your documents’ legality, accuracy, or enforceability. You agree to indemnify and hold harmless Swipe, its affiliates, directors, and employees from any claims, losses, or damages (including legal fees) arising from your documents or your failure to comply with applicable laws. 25. Invoice Payments & Disputes Swipe serves solely as a software platform permitting users to create and share invoices. We do not: Act as a party to any transaction or enforce payment obligations; Provide escrow, arbitration, or dispute-resolution services; Verify invoice legitimacy or transaction terms. Payments are made at the recipient’s discretion. Swipe disclaims liability for any non-payment, fraud, delay, or disputes arising from transactions. Such matters must be resolved directly between the parties involved. For Users in India: Any changes to an invoice, such as GST number or billing address, must be requested within 15 days from the invoice date. As per e-invoicing regulations, no changes will be permitted after this period. For Global Users (Outside India): Any changes to an invoice, such as Tax ID or billing address, must be requested within 15 days from the invoice date. No changes will be permitted after this period, or after any shorter deadline prescribed under the e-invoicing or filing regulations applicable in the user’s own country. 26. Support Communication & Conduct Our primary mode of communication for customer support is via in-app chat. We encourage users to raise their queries, issues, or requests through chat so that our support team can promptly assess and assist. While we also offer an email option, we recommend chat for faster and more structured resolution. In some cases, if our support team determines that a phone call would help resolve the issue more effectively, a call may be scheduled at the sole discretion of the support agent or relevant team member. Users are kindly requested not to insist on calls unless explicitly offered as part of the support workflow. We strive to treat all user concerns with urgency and professionalism. In return, we ask that users communicate respectfully with our team members at all times. We do not tolerate: Use of abusive, profane, or threatening language; Aggressive or hostile behavior; Harassment or discriminatory remarks. Repeated escalation without reasonable cause We reserve the right to restrict or revoke access to support channels — or to suspend or terminate services — if a user engages in inappropriate behavior toward our team. We appreciate your cooperation in helping us maintain a respectful and efficient support environment. 27. Termination 27.1 Termination by the User You may terminate your account at any time by discontinuing use of the Services and following the account closure process made available within the application, or by submitting a request through the support channels described in Section 26 (Support Communication & Conduct). Termination by you does not entitle you to a refund of any subscription fees already paid, except as required by applicable law or as separately provided under Swipe’s Refund Policy. 27.2 Termination by Swipe Swipe may suspend or terminate your access to the Services, in whole or in part, with or without notice, at its sole discretion, including where: you breach any provision of these Terms; you provide false, inaccurate, or misleading information, including in relation to your GSTIN (for users in India) or Tax ID (for Global Users), business credentials, or identity; your use of the Services exposes Swipe to legal, regulatory, or reputational risk; required to do so by law, regulation, or a competent governmental or judicial authority; your conduct falls within Section 21 (Abusive Language Clause) or otherwise involves abusive, threatening, or unlawful behaviour toward Swipe or its representatives; your subscription payment fails, lapses, or is reversed, and is not cured within any grace period Swipe may, at its discretion, provide. 27.3 Effect of Termination Upon termination or suspension of your account, for any reason: your right to access and use the Services immediately ceases; Swipe may, but is not obligated to, retain, delete, or restrict access to your data in accordance with its data retention practices and the Privacy Policy; any outstanding payment obligations owed by you to Swipe at the time of termination remain due and payable; no refund shall be owed for any unused portion of a subscription period, except as required by applicable law; Swipe shall have no liability to you or any third party for termination or suspension of your access, except as required by applicable law. 27.4 Survival The following provisions shall survive termination of your account or these Terms for any reason: Section 10 (Content Liability), Section 11 (Payments Liability), Section 14 (Limitation of Liability for Government Filings and Compliance Documents), Section 15 (Limitation of Damages), Section 16 (User Indemnity), Section 18 (Your Privacy), Section 28 (Exclusive Jurisdiction), Section 29 (Indemnification), Section 30 (Entire Agreement), and any other provision which by its nature is intended to survive. 28. Exclusive Jurisdiction 28.1 Users Located in India. For users located in India, these Terms shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the use of the Platform by a user located in India shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India. 28.2 Users Located Outside India. For users located in any country other than India — including, without limitation, Australia, Botswana, Brazil, France, Germany, Ghana, Italy, Japan, Kenya, Malaysia, Nepal, the Netherlands, Nigeria, Oman, the Philippines, Qatar, South Korea, Rwanda, Saudi Arabia, Singapore, South Africa, Spain, the United Arab Emirates, the United Kingdom, the United States, and any other country in which Swipe makes the Services available — these Terms shall instead be governed by and construed in accordance with the laws of the State of Delaware, United States, and any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in Delaware, USA. 28.3 This jurisdictional split applies uniformly regardless of the specific country in which a user outside India is located, subject to Section 28.4. 28.4 Nothing in these Terms shall limit or exclude the rights of any governmental or regulatory authority, or any rights of a user that cannot be excluded or limited under applicable law — including, where applicable, any mandatory right of a consumer under the law of their country of residence to bring or defend proceedings in the courts of that country notwithstanding Section 28.2. 29. Indemnification You agree to indemnify and hold harmless Swipe and its affiliates from all claims, liabilities, damages, losses, and expenses (including legal fees) resulting from: Your User Content, including invoices or documents; Your use of the platform for generating or sharing documents; Any disputes or claims by third parties relating to your use of Swipe. 30. Entire Agreement 30.1 These Terms of Service, together with the Privacy Policy, the Refund Policy, and the specific terms stated on the invoice issued to you at the time of subscription (including any plan-specific terms, pricing, and duration stated thereon), constitute the entire agreement between you and Swipe regarding your use of the Services, and supersede any prior or contemporaneous representations, understandings, or agreements, whether written or oral. 30.2 No statement, representation, promise, or commitment made by any Swipe employee, sales representative, support agent, or other individual acting or purporting to act on Swipe’s behalf — whether made verbally, by telephone, by chat, or by any means other than what is expressly stated in writing on the applicable invoice or in these Terms — shall form part of, modify, or supplement your agreement with Swipe, unless such statement is separately confirmed in writing by an authorised signatory of Swipe. You acknowledge that you have not relied on any such statement in entering into this agreement. 30.3 Where a user provides Swipe with credible evidence that a representative made a representation inconsistent with this Section, Swipe may, at its sole discretion, investigate the matter and take appropriate internal action against the individual concerned. Nothing in this Section 30.3 creates any contractual right, entitlement, remedy, or cause of action in favour of the user, and any internal action taken by Swipe shall not be construed as an admission of liability, a waiver of Section 30.2, or a variation of these Terms. 30.4 No failure or delay by Swipe in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of a right preclude any other or further exercise of it. 30.5 If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect. 31. Operating Office Address 201, Swipe Park View, Gachibowli Hyderabad, India, 500032 © Nextspeed Technologies. All rights reserved. InstagramYouTubeLinkedInTwitterFacebook Quick Links Features Register Legal Explore Choose your region @2026 Nextspeed Technologies. 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