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Subscribe to UpdatesSubscribe 2026-11-11- EMEA - WatchGuard account and administration issues Subscribe Update - Our team is continuing to implement mitigation measures to address this issue. We apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner. Nov 11, 2026 - 17:02 UTC Update - Our team is continuing to implement mitigation measures to address this issue. We will provide our next update in 1 hour, or sooner if additional information becomes available. Nov 11, 2026 - 16:02 UTC Identified - We have refined our initial assessment, and the impact is currently limited to the Visibility Dashboards and Reports component. The Account Administration component remains healthy and is operating normally. Our next update will be provided in 30 minutes, or sooner if significant progress is made. Nov 11, 2026 - 15:24 UTC Update - We are still working hard to resolve this event. We apologize for any inconvenience this may be causing you or your customers. We will provide the next update in 30 minutes, if not sooner. Nov 11, 2026 - 14:57 UTC Investigating - We're investigating errors in retrieving account details. Users can experience error messages on the Device summary page. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner. Nov 11, 2026 - 14:21 UTC Uptime over the past 90 days. View historical uptime. WatchGuard Cloud Platform:::AMER Operational Web UI Login:::AMER Operational Account Administration:::AMER Operational Operator Administration:::AMER Operational Inventory Administration:::AMER Operational WatchGuard Cloud Platform:::EMEA Operational Web UI Login:::EMEA Operational Account Administration:::EMEA Operational Operator Administration:::EMEA Operational Inventory Administration:::EMEA Operational WatchGuard Cloud Platform:::APAC Operational Web UI Login:::APAC Operational Account Administration:::APAC Operational Operator Administration:::APAC Operational Inventory Administration:::APAC Operational WatchGuard Endpoint Security:::AMER Operational Administration:::AMER Operational Console:::AMER Operational Protection:::AMER Operational WatchGuard Endpoint Security:::EMEA Operational Administration:::EMEA Operational Console:::EMEA Operational Protection:::EMEA Operational WatchGuard Endpoint Security:::APAC Operational Administration:::APAC Operational Console:::APAC 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Management:::APAC Operational Audit-Record Generation:::APAC Operational Notification Management:::APAC Operational Data Access:::APAC Operational Network Detection and Response (NDR):::AMER Operational Ingestion:::AMER Operational Analytics:::AMER Operational Rule Engine:::AMER Operational API Service:::AMER Operational Provisioning:::AMER Operational Reports:::AMER Operational UI:::AMER Operational Network Detection and Response (NDR):::EMEA Operational Ingestion:::EMEA Operational Analytics:::EMEA Operational Rule Engine:::EMEA Operational API Service:::EMEA Operational Provisioning:::EMEA Operational Reports:::EMEA Operational UI:::EMEA Operational Network Detection and Response (NDR):::APAC Operational Ingestion:::APAC Operational Analytics:::APAC Operational Rule Engine:::APAC Operational API Service:::APAC Operational Provisioning:::APAC Operational Reports:::APAC Operational UI:::APAC Operational WatchGuard Cloud Visibility:::AMER Operational Log Search and Log Manager:::AMER Operational Dashboards and Reports:::AMER Operational WatchGuard Cloud Visibility:::EMEA Degraded Performance Log Search and Log Manager:::EMEA Operational Dashboards and Reports:::EMEA Degraded Performance WatchGuard Cloud Visibility:::APAC Operational Log Search and Log Manager:::APAC Operational Dashboards and Reports:::APAC Operational WatchGuard.com:::CORE Operational Main Website:::CORE Operational WatchGuard.com SSO (WGID):::CORE Operational Account and User Administration:::CORE Operational Activations:::CORE Operational WatchGuard Business Sites:::CORE Operational Learning Center:::CORE Operational Partner Portal:::CORE Operational Software Downloads:::CORE Operational Support Center:::CORE Operational Technical Search:::CORE Operational Panda Endpoint Security:::GLOBE Operational Administration:::GLOBE Operational Console:::GLOBE Operational Protection:::GLOBE Operational DNSWatch:::AMER Operational DNSWatch V1 DNS Resolvers:::AMER Operational DNSWatch V1 Go Client API:::AMER 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Registrations:::GLOBE Operational Distributor Services:::GLOBE Operational Subscription Billing:::GLOBE Operational Managed Services:::AMER Operational Customer Case Management:::AMER Operational Data Ingestion:::AMER Operational Managed Services Portal:::AMER Operational Managed Services:::EMEA Operational Customer Case Management:::EMEA Operational Data Ingestion:::EMEA Operational Managed Services Portal:::EMEA Operational WatchGuard Email Protection:::GLOBE Operational Email Protection Service:::GLOBE Operational Panda System Management:::GLOBE Operational System Management Service:::GLOBE Operational FireCloud Management:::AMER Operational Configuration:::AMER Operational Client Download:::AMER Operational Log Search:::AMER Operational Reports:::AMER Operational FireCloud Management:::EMEA Operational Configuration:::EMEA Operational Client Download:::EMEA Operational Log Search:::EMEA Operational Reports:::EMEA Operational FireCloud Management:::APAC Operational Configuration:::APAC Operational Client Download:::APAC Operational Log Search:::APAC Operational Reports:::APAC Operational FireCloud PoPs:::AMER Operational Authentication:::AMER Operational Health and Connectivity:::AMER Operational Security Services:::AMER Operational DNS:::AMER Operational FireCloud PoPs:::EMEA Operational Authentication:::EMEA Operational Health and Connectivity:::EMEA Operational Security Services:::EMEA Operational DNS:::EMEA Operational FireCloud PoPs:::APAC Operational Authentication:::APAC Operational Health and Connectivity:::APAC Operational Security Services:::APAC Operational DNS:::APAC Operational Cloud Detection and Response:::AMER Operational Web UI:::AMER Operational SAAS Integration:::AMER Operational Data Collection:::AMER Operational Policy Evaluation:::AMER Operational Automations:::AMER Operational Notification Service:::AMER Operational Cloud Detection and Response:::EMEA Operational Web UI:::EMEA Operational SAAS Integration:::EMEA Operational Data Collection:::EMEA Operational Policy Evaluation:::EMEA Operational Automations:::EMEA Operational Notification Service:::EMEA Operational Cloud Detection and Response:::APAC Operational Web UI:::APAC Operational SAAS Integration:::APAC Operational Data Collection:::APAC Operational Policy Evaluation:::APAC Operational Automations:::APAC Operational Notification Service:::APAC Operational Network Management:::AMER Operational Web Console and API:::AMER Operational Networking Monitoring Data:::AMER Operational Notification Service:::AMER Operational Collectors and Account Setup:::AMER Operational Reports:::AMER Operational Network Management:::EMEA Operational Web Console and API:::EMEA Operational Networking Monitoring Data:::EMEA Operational Notification Service:::EMEA Operational Collectors and Account Setup:::EMEA Operational Reports:::EMEA Operational Network Management:::APAC Operational Web Console and API:::APAC Operational Networking Monitoring Data:::APAC Operational Notification Service:::APAC Operational Collectors and Account Setup:::APAC Operational Reports:::APAC Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Nov 11, 2026 2026-11-10 - EMEA - WatchGuard Cloud Firebox Reporting Maintenance Resolved - The WatchGuard Cloud firebox reporting systems are operating normally after the maintenance performed earlier today, and this incident is now resolved. Nov 11, 03:50 UTC Update - We are continuing to monitor for any further issues. Nov 11, 02:39 UTC Update - We are continuing to monitor the system to ensure system stability. Additional adjustments are being evaluated to increase the rate at which the system is able to catch up with its backlog. We apologize for the inconvenience this may have caused you and your customers. We'll post our next update in 4 hours, if not sooner. Nov 10, 22:22 UTC Monitoring - The scheduled dashboards and reports maintenance in the EMEA region is now complete. We are monitoring the system to ensure system stability. Firebox dashboards and reports in WatchGuard Cloud may show delayed data while the services catch up with newly received log data. We'll post our next update in 2 hours, if not sooner. Nov 10, 19:31 UTC Identified - We are performing maintenance on the Firebox reporting database in the EMEA region to improve report processing performance. During the maintenance, expected to take about 20 minutes, Firebox dashboards and reports in WatchGuard Cloud may be unavailable or show delayed data. No log data will be lost. Data received during the maintenance will be processed after it completes, and recent report data may take some additional time to catch up. We will post an update when the maintenance is complete. Nov 10, 18:48 UTC Nov 10, 2026 Nov 9, 2026 2026-11-09 - EMEA - WatchGuard Cloud inventory management delays Resolved - We are no longer experiencing elevated CPU usage on the API's used to retrieve and update device inventory, and this incident is now resolved. The inventory allocation API's are responsive and operating normally at this time. Again, we apologize for any impact this may have had on you or your customers. Nov 9, 21:28 UTC Update - Our systems show that inventory allocation API response times are improving. At approximately 8:44 PM UTC, our teams further increased the resource capacity of the inventory allocation API's and are monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner. Nov 9, 20:46 UTC Monitoring - At approximately 4:30 PM UTC, our internal monitoring alerted us to elevated CPU usage on the API's used to retrieve and update device inventory in the European WatchGuard Cloud Region. Our teams are working to restore normal operations. At approximately 5:15 PM UTC, our teams increased the resource capacity for the inventory allocation API's and are monitoring the service. While these services are being scaled up, customers may notice longer-than-normal delays when adding, updating or viewing product inventory in WatchGuard Cloud. We apologize for the impact this may have caused. We will post our next update in the next 60 minutes, if not sooner. Nov 9, 18:45 UTC WatchGuard Cloud Visibility - AMER & EMEA - Dashboards and Reports Maintenance Completed - The scheduled maintenance has been completed. Nov 9, 21:00 UTC Verifying - The scheduled dashboards and reports maintenance in the EMEA region is now complete. We are monitoring the system to ensure system stability. The dashboard and reports maintenance in the AMER region will be rescheduled. Nov 9, 20:56 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 9, 19:00 UTC Scheduled - On November 9th, 2026, starting at 19:00 UTC, WatchGuard Cloud Visibility will undergo scheduled maintenance for Dashboards and Reports in our Americas (AMER) and European (EMEA) regions. The maintenance window is expected to last 2 hours. Impact: During this maintenance window, Firebox dashboards and reports may be unavailable or experience slower than normal loading times for short periods. Additionally, new Firebox report data may take longer than usual to appear. No report data will be lost and any delayed data will be processed and made available once the maintenance has been completed. Following the maintenance, systems will be fully validated and normal operations will resume. We apologize for the inconvenience and appreciate your understanding and cooperation. If you have any questions or need further assistance, please contact our support team. Oct 29, 18:56 UTC 2026-11-09 GLOBAL SiemFeeder service connection failures Resolved - We are no longer experiencing WatchGuard Endpoint Security SIEM service and this incident is now resolved. The WatchGuard Endpoint Security SIEM endpoint is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers. Nov 9, 20:17 UTC Update - We continue to work on connection failures to the WatchGuard Endpoint Security SIEM service and have identified the issue. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in the next 2 hours, if not sooner. Nov 9, 19:00 UTC Identified - We continue to work on connection failures to the WatchGuard Endpoint Security SIEM service and have identified the issue. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in the next 60 minutes, if not sooner. Nov 9, 17:59 UTC Update - We are still working hard to resolve this event. We will post our next update in 60 minutes, if not sooner. We apologize for the service interruption and thank you for your patience. Nov 9, 16:54 UTC Investigating - We're investigating connection failures to the WatchGuard Endpoint Security SIEM service. SIEM clients are unable to connect and may receive a 403 error. Once we determine the impact and scale of these connection errors, we'll post our next update in 60 minutes, if not sooner. The SIEM service outage affects WatchGuard Endpoint Security (WES) customers only. Aether\Cytomic customers are not affected. Nov 9, 15:53 UTC Nov 8, 2026 No incidents reported. Nov 7, 2026 2026-11-06 - AMER - AuthPoint Token Activation failures Resolved - A workaround for the AuthPoint token activation errors is now available in the WatchGuard Knowledgebase. The token activation issue is now being tracked as bug AAAS-36585. All affected customers are encouraged to try the workaround and re-issue tokens to their affected users. If you are still having AuthPoint token activation issues after applying the workaround, please contact WatchGuard Support for further assistance. We apologize for the impact this event has caused to your users. We understand that not all users may be able to implement the workaround in a timely manner. Our development teams will implement a fix to ensure all affected accounts are repaired and fully functional. Nov 7, 01:29 UTC Identified - We continue to work on AuthPoint token activation and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 3 hours if not sooner. Nov 7, 00:59 UTC Update - We are still investigating the AuthPoint token activation errors affecting the Americas region. The errors are intermittent and some token activation requests are succeeding. Affected customers are encouraged to retry activating their tokens later. We will post a new update in the next 3 hours, if not sooner. Nov 6, 22:59 UTC Update - We are still investigating the AuthPoint token activation errors affecting the Americas region. Please check back in 60 minutes for updates. Thanks for your patience. Nov 6, 22:00 UTC Investigating - We're investigating reports of AuthPoint token activation errors affecting some subscriber accounts in the Americas WatchGuard Cloud region. Affected customers will see an "Invalid QRCode" error when attempting to activate a new AuthPoint Token. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner. Nov 6, 21:07 UTC 2026-11-06 - AMER - Report data unavailable Resolved - The services responsible for generating Firebox reports have fully recovered and this incident is now resolved. We apologize for any impact this may have had on you or your customers. Nov 7, 01:14 UTC Monitoring - The services responsible for generating Firebox reports have recovered and are now operational. Our team is actively monitoring the service health as it catches up on processing the missing report data. While the services are catching up, customers may notice missing data in their Firebox reports. We'll post our next update in 3 hours, if not sooner. Nov 7, 00:31 UTC Investigating - At approximately 10:30 PM UTC, the services responsible for generating Firebox reports have stopped processing data in the Americas region. As a result, data in Firebox reports is unavailable from 10:30 PM UTC forward. Data from before 11:30 PM UTC is unaffected. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 3 hours, if not sooner. Nov 7, 00:09 UTC Nov 6, 2026 Nov 5, 2026 No incidents reported. Nov 4, 2026 2026-11-04 - GLOBAL - Issues with new products activation Resolved - We are no longer experiencing issues with new products activation and this incident is now resolved. The services are operating normally at this time. We apologize for any inconveniences this event may have caused to you or your customers. Nov 4, 08:58 UTC Monitoring - A fix has been implemented and we're no longer experiencing issues with new products activation. We will continue monitoring to ensure system stability. We will post our next update in 30 minutes, if not sooner. Nov 4, 08:24 UTC Update - We are still working hard to resolve this event. Please check back at 60 minutes for updates. Thanks for your patience. Nov 4, 08:02 UTC Update - We are still working hard to resolve this event. Please check back at 60 minutes for updates. Thanks for your patience. Nov 4, 06:47 UTC Identified - We continue to work on a service degradation with new product activation and have identified the issue. Our teams are working to restore normal operations. We'll post our next update in 60 minutes, if not sooner. Nov 4, 06:17 UTC Nov 3, 2026 2026-11-03 - AMER - FireCloud connectivity disruption Resolved - On 3 November 2026, at approximately 19:50 UTC, some of our FireCloud customers experienced connectivity issues that impacted customer sessions, including DNS lookups. The impact was limited to some customers in AMER-Ohio-01 only. Our engineering team replaced the affected server, and service returned to normal operation at 21:10 UTC. Customers with an on-premise Firebox might have needed to manually reactivate their FireCloud Gateway in the FireCloud UI after this event. If users experience connectivity issues or problems connecting to on-premise resources, please contact WatchGuard Support directly. We sincerely apologize for the impact on our affected customers, and we know the stability of FireCloud is important to you and your business. At WatchGuard, we will never be satisfied with anything less than perfect operational performance and will continue to do everything we can to drive improvements across our services. Nov 3, 20:00 UTC Nov 2, 2026 No incidents reported. Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 No incidents reported. Oct 28, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage Copyright © 1996-2026 WatchGuard Technologies, Inc. All Rights Reserved.