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Support centerSubscribe to updates We’re currently experiencing issues Care Community Content Hub Listening Publisher Unified Analytics Facebook and Instagram features unavailable Started: November 8, 12:44 CET Update: Facebook and Instagram features remain unavailable in Emplifi. We are escalating with Meta at senior levels and monitoring the incident around the clock. Meta has not given us a completion time. Affected: Publishing, comments and direct messages, Care, Community, Insights, Listening, data synchronization, and Unified Analytics data for connected Facebook and Instagram profiles. Other social networks are not affected. What you can do: Publish and manage comments and direct messages directly in Facebook and Instagram. Scheduled posts in Emplifi will not publish while access is unavailable. If you publish a post natively, remove it from the Emplifi schedule to prevent duplicates. Data: Some data from this period will not be available in Emplifi after access is restored, including Instagram comments and mentions created during the outage and Instagram Stories that expire during it. Some Insights metrics may show gaps or estimated values. See the FAQ for details. Next update: By 10:00 PM CET / 1:00 PM PST today, or sooner if there are developments. Investigating· Ongoing for 3 days ·Affects Care, Community, Content Hub, Listening, Publisher, Unified Analytics Actively investigating recent Node.js and eMudhra Security Disclosures We are aware of two recently disclosed security issues and have assessed their impact on our products, services and infrastructure: Node.js October 2026 security releases: fixes for multiple vulnerabilities, including several rated High eMudhra intermediate certificate compromise: compromised CA keys that could allow forged certificates Status: Remediation is substantially complete. We have applied fixes to the majority of affected systems, and the remaining systems are being addressed in order of priority. We have found no evidence of exploitation or customer impact. We will share further updates as work progresses and will contact affected customers directly if action is required. Monitoring· Ongoing for 2 weeks System status Aug 2026-Nov 2026 Upcoming scheduled maintenance Agent 99.82% uptime Agent Bot 100% uptime Bot Care 100% uptime Care Community 100% uptime Community Content Hub 100% uptime Content Hub Influencers 100% uptime Influencers Knowledge 100% uptime Knowledge Listening 100% uptime Listening Live Advisor 100% uptime Live Advisor Publisher 100% uptime Publisher Ratings & Reviews 100% uptime Ratings & Reviews UGC 100% uptime UGC VoC 100% uptime VoC Unified Analytics 100% uptime Unified Analytics Powered by Privacy policy