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Telesign system status Telesign system status history This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts. Current status Report incident History Active events ⤢See more Operational Degraded performance Partial Outage Major Outage Under maintenance Subscribe to UpdatesSubscribe Contact Match, Age Verify, Subscriber Status, Number Deactivation and Call Forward Scheduled Maintenance - United Kingdom Subscribe In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 2026 - 15:15 PST Scheduled - Date: 11/10/2026 Start Time: 15:15 PM PDT End Time: 11/12/2026 20:45 PM PDT We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Age Verify, Subscriber status, Number Deactivation and Call Forward during this maintenance period may experience temporary delays. We recommend planning accordingly. Nov 10, 2026 15:15 - Nov 12, 2026 19:45 PST Quality degradation Phone ID Contact - United States (US) Subscribe Investigating - Quality degradation Phone ID Contact - United States (US) We are currently experiencing a decline in quality for the Phone ID Contact - United States (US). We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. 01268952 Nov 09, 2026 - 21:48 PST Possible Delays Subscribe Investigating - Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at support@telesign.com. Nov 03, 2026 - 15:08 PST PhoneID Live Service Alert - Lost Coverage to Australia Telstra Subscribe Identified - Date: 09/30/26 End Time: Ongoing Please note that we have lost coverage for PhoneID Live for Australia Telstra. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience on this matter. If you have any questions, please contact us at support@telesign.com. Sep 30, 2026 - 04:59 PDT Upcoming Mandatory Template Requirement — Effective July 15th, 2026 Subscribe In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 01, 2026 - 16:30 PDT Scheduled - This is an important compliance update that requires your attention. Starting July 15th, 2026, all OTP and Transactional messages sent via the Viber channel must be sent exclusively through Message Templates that are registered and approved by Viber. This is in line with Rakuten Viber's platform-wide initiative to standardize critical business communications. For more information, you can find Rakuten Viber's blog post here. What are Message Templates? Message Templates are pre-approved, structured message formats that allow businesses to communicate consistently with their users while maintaining the flexibility of dynamic variables. They are reviewed and approved by the Rakuten Viber team to ensure compliance with Viber's messaging guidelines. Why this matters: Transactional messages represent some of the most critical touchpoints between your brand and your customers — such as order confirmations, OTPs, and account alerts. Templates ensure these messages are instantly recognizable, easy to act upon, and trusted by recipients. Important notes: Any Transactional message sent outside of an approved template will be charged at the Promotional rate You will be able to send OTP messages using the below preapproved template: otp_verify Any message content outside the above template content - will go through to Viber and will be charged as Promotional New Template Creation and Registration API and Changes to Send message will be shared by August 15th - to register templates via API and start consumption For registering new templates until the API method is available, please reach out to your dedicated business Partner or Telesign Support team We understand that changes of this nature require time and preparation, and our team is committed to supporting you through this transition. If you have any questions or require assistance, please do not hesitate to contact your Telesign Business Manager or reach out to our Support team. Thank you for your continued partnership. Jul 1, 2026 16:30 - Jul 4, 2026 04:30 PDT Subscriber status and Number deactivation addon Service Alert - Philippines Subscribe Identified - Date: 05/08/2026 Start Time: 04:00 PM PDT End Time: Ongoing We received notification from our partner that the Number Deactivation and Subscriber Status Addon is currently having issues in the Philippines, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com. May 09, 2026 - 05:06 PDT Important Announcement: Update regarding SMS and Voice traffic delivery to China. Subscribe Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only. The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks. Recent Telesign StatusPage updates regarding China: o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024 o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024 o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024 o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024 o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024 Jan 07, 2025 - 13:12 PST API Availability Operational App Verify Operational Bulk SMS Operational Deactivated Numbers Operational Inbound SMS Operational Intelligence Operational Messaging API Operational Number Masking Operational Phone ID Operational Phone ID Contact Operational Phone ID Live Operational Phone ID Number deactivation Operational Phone ID Porting status Operational Phone ID SIM swap Operational Silent Verify Operational SMS Operational SMS Verify Operational Verify API Operational Voice Operational Voice verify Operational SMS/SMS Verify - EMEA Operational EMEA - All countries Operational Belgium Operational France Operational Germany Operational United Kingdom Operational Italy Operational Poland Operational Romania Operational Spain Operational Turkey Operational Russia Operational Egypt Operational Saudi Arabia Operational Yemen Operational Ukraine Operational U.A.E. Operational Portugal Operational Ireland Operational SMS/SMS Verify - APAC Operational APAC - All countries Operational China Operational Australia Operational Indonesia Operational India Operational New Zealand Operational South Korea Operational Pakistan Operational Vietnam Operational Japan Operational Philipines Operational Cambodia Operational Thailand Operational Singapore Operational Malaysia Operational SMS/SMS Verify - NA & LATAM Operational NA & LATAM - All countries Operational United States Operational Argentina Operational Brazil Operational Canada Operational Colombia Operational Mexico Operational Chile Operational Peru Operational Panama Operational Voice Verify - EMEA Operational EMEA - All countries Operational Algeria Operational Germany Operational Egypt Operational Morocco Operational Iraq Operational Zimbabwe Operational Kenya Operational Saudi Arabia Operational United Kingdom Operational Belgium Operational Jordan Operational U.A.E. Operational Spain Operational Poland Operational France Operational Romania Operational Qatar Operational Senegal Operational Voice Verify - APAC Operational APAC - All countries Operational China Operational India Operational Bangladesh Operational Pakistan Operational Malaysia Operational Myanmar Operational Philipines Operational Australia Operational Voice Verify - NA & LATAM Operational NA & LATAM - All countries Operational United States Operational Brazil Operational Ecuador Operational Colombia Operational Canada Operational Peru Operational Guatemala Operational El Salvador Operational Argentina Operational Portals Operational Unified Portal - https://my.telesign.com Operational Teleportal - https://teleportal.telesign.com/ Operational Portal - https://portal.telesign.com Operational Verify API - Other channels Operational Viber Operational WhatsApp Operational Silent Verify Operational Voice verify Operational Email Operational RCS Operational Phone ID Contact - EMEA Operational EMEA - All countries Operational Germany Operational Phone ID Contact - APAC Operational APAC - All countries Operational China Operational Myanmar Operational Phone ID Contact - NA & LATAM Operational NA & LATAM - All countries Operational United States Operational Phone ID Number Deactivation - EMEA Under Maintenance EMEA - All countries Under Maintenance Germany Operational Italy Operational Switzerland Operational Sweden Operational Ireland Operational Denmark Operational Phone ID Number Deactivation - NA & LATAM Operational NA & LATAM - All countries Operational United States Operational Mexico Operational Phone ID Number Deactivation - APAC Operational APAC - All countries Operational China Operational Phone ID Porting Status - EMEA Operational EMEA - All countries Operational Germany Operational France Operational United Kingdom Operational Netherlands Operational Phone ID Porting Status - APAC Operational APAC - All countries Operational Japan Operational Indonesia Operational Phone ID Porting Status - NA & LATAM Operational NA & LATAM - All countries Operational United States Operational Brazil Operational Canada Operational Phone ID Live - EMEA Operational EMEA - All countries Operational Germany Operational United Kingdom Operational Phone ID Live - APAC Operational APAC - All countries Operational Indonesia Operational Philipines Operational Australia Operational New Zealand Operational Pakistan Operational Thailand Operational Bangladesh Operational Phone ID Additional add-ons Under Maintenance Age verify Under Maintenance Breached number check Operational Call forward detection Under Maintenance Contact match Under Maintenance Contact plus Operational Device info Operational Subscriber status Under Maintenance Phone ID Live - NA & LATAM Operational NA & LATAM - All countries Operational United States Operational Canada Operational Phone ID Porting History - EMEA Operational EMEA - All countries Operational South Africa Operational Phone ID Porting History - APAC Operational APAC - All countries Operational Phone ID Porting History - NA & LATAM Operational NA & LATAM - All countries Operational United States Operational Colombia Operational Brazil Operational Phone ID SIM Swap - EMEA Operational EMEA - All countries Operational Germany Operational United Kingdom Operational Netherlands Operational South Africa Operational Phone ID SIM Swap - APAC Operational APAC - All countries Operational Australia Operational Phone ID SIM Swap - NA & LATAM Operational NA & LATAM - All countries Operational United States Operational Canada Operational Colombia Operational Brazil Operational Puerto Rico Operational Messaging API - Other channels Operational Email Operational RCS Operational Viber Operational WhatsApp Operational Voice - EMEA Operational EMEA - All countries Operational Germany Operational Voice - APAC Operational APAC - All countries Operational China Operational Voice - NA & LATAM Operational NA & LATAM - All countries Operational United States Operational Phone ID - EMEA Operational EMEA - All countries Operational Germany Operational Phone ID - NA & LATAM Operational NA & LATAM - All countries Operational United States Operational Phone ID - APAC Operational APAC - All countries Operational China Operational Intelligence Operational Intelligence Operational Regulatory Updates Operational EMEA Operational APAC Operational NA & LATAM Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Scheduled Maintenance Regulatory Update - UK SID Whitelisting Introduced Jan 6, 2025 03:29 - Jun 7, 2025 06:29 PDT 📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details: 1. Sender ID (case sensitive) 2. Message Content Sample (including any URLs if present in the content) 3. Expected Monthly Volume Generic SIDs are no longer allowed. Your cooperation in meeting these requirements is highly appreciated. Posted on Jan 06, 2025 - 03:27 PST TLS certificate lifecycle change and certificate pinning guidance Apr 6, 2026 10:00 - Sep 3, 2026 10:00 PDT Who is affected: Customers whose systems perform certificate pinning for our TLS certificates. Products affected: All services and APIs secured with our TLS certificates. Changes: - Certificate lifecycle update: Due to upcoming industry-wide changes in certificate validation and lifecycle management, the validity period of TLS certificates will be significantly reduced. In the near future, TLS certificates will have a maximum validity of 47 days, requiring significantly more frequent renewal and rotation. - Certificate pinning considerations: As a result of the shortened certificate lifecycle, implementations that rely on pinning to a specific leaf certificate will no longer be sustainable. Systems that continue to pin to a specific certificate may experience connectivity disruptions whenever certificates are renewed as part of the automated rotation process. - Alignment with recommended practices: We recommend avoiding certificate pinning for our TLS certificates. More details can be found on the following link: https://developer.telesign.com/enterprise/docs/authentication#tls-and-certificates. Instead, integrations should rely on standard TLS validation mechanisms using trusted Certificate Authorities. This approach ensures compatibility with automated certificate rotation and aligns with industry best practices. - Automated certificate rotation: Our platform will continue to manage certificate issuance, renewal, and rotation automatically as part of the updated lifecycle model. How this may affect you: - Customers using certificate pinning: If your systems currently perform certificate pinning for our TLS certificates, you should review and update your implementation to remove pinning to specific certificates. Failure to do so may result in service connectivity issues once certificates are rotated under the new lifecycle model. - Customers using standard TLS validation: No action is required if your systems rely on standard TLS trust validation through trusted Certificate Authorities. Additional information: - We strongly recommend reviewing your integrations and aligning them with the guidance provided in our developer documentation using https://developer.telesign.com/enterprise/docs/authentication#tls-and-certificates to ensure uninterrupted service operation under the updated certificate lifecycle. - If you have any questions or require assistance, please reach out to your dedicated Customer Success Manager or contact Customer Support. Posted on Apr 06, 2026 - 10:15 PDT Regulatory Update 📢 Australia and ACMA's SMS Sender ID Register - Jun 2026 Jun 18, 2026 23:33 - Nov 15, 2026 22:33 PST Summary Following up on our earlier update (https://status.telesign.com/incidents/hg1jmtfjdfj1), Telesign can now fully support all registration scenarios listed below, with an alternative verification option available for direct brand owners with ABN (Australia Business Number). The required documents in Registration Pre-steps remain the same. Additionally, 2-way DLC solution remains available, with no setup fee and only a monthly fee of US$2.50 per DLC. Expected registration timeline is around 1-2 weeks. Registration Pre-steps To register an alphanumeric Sender ID for Australia, please complete the following forms: ● Registration Form: https://telesign.sharepoint.com/:x:/g/Sales/IQB1BQgIwBHiSZ_zS9q5Pa32AZ_8Ka-oVHBSv7-DEgL60dY?e=CVCFHx (Expired 7.16.2026) ● Authorization Letter: https://telesign.sharepoint.com/:w:/g/Sales/IQAHn6NM2M3zRIOc4ZZ954coAa_d-mhxXQv2ly1GNFkeVjI?e=7ainvO (Expired 7.16.2026) Registration Process: ♦ Direct Brand Ownership >Scenario A (1) Direct Brand Owner with ABN (Recommended Option): You will be able to register alphanumeric Sender IDs with standard business verification steps. ACMA will manage and trigger the business verification via the email sender "Australian Communications and Media Authority ". (2) Direct Brand Owner with ABN : There is also an alternative verification pathway with extra charges, via Certified Telcos, where there is no direct ACMA involvement and no direct verification action is required from brand owner. >Scenario B Direct Brand Owner without ABN (international / business identification number that is not from Australia): Registrations require enhanced third-party verification, handled via certified participation pathways. The recommendation is for the authorized business POC to be visibly connected to the company and/or be on official documents to streamline the verification checks. ♦ Non-Direct Brand Ownership >Scenario C • Non-Direct traffic from Brand Owner with and without ABN: Registration of alphanumeric Sender IDs for Australia is now available and requires the files found under Registration Pre-steps . • If the represented brand has an ABN, the brand-owner is required to pursue verification directly via ACMA (similar to Scenario A-1), or through the alternative verification pathway (similar to Scenario A-2). • If the represented brand does not have an ABN, registrations require enhanced third-party verification, handled through certified participation pathways (Similar to Scenario B) Note: For all registration scenarios, applicable fees may apply. Please also refer to Telesign’s full guidance for scenario-based registration requirements (https://support.telesign.com/s/article/australia---messaging-regulations). For any questions or assistance, contact your Customer Success Manager or reach out to enablement@telesign.com. Posted on Jun 18, 2026 - 23:32 PDT Regulatory Update: 📢 Important Update: UAE Sender ID Verification Requirement Jul 31, 2026 14:30 - Dec 28, 2026 13:30 PST Scheduled - To comply with a new operator-driven compliance requirement in the United Arab Emirates (UAE), all customers using international alphanumeric Sender IDs for SMS traffic to the UAE must complete a mandatory Sender ID verification process. The requirement has been introduced by the UAE operators and applies to previously registered Sender IDs. Failure to complete the verification process may result in the suspension of affected Sender IDs, which could impact SMS delivery to the UAE. At this time, no widespread blocking has been observed. However, enforcement may begin with limited notice. Required Documents: - Certificate of Incorporation, Articles of Association, or equivalent documentation demonstrating that the entity is headquartered outside the UAE (UAE-issued documents alone are not sufficient). - Government-issued photo ID of the owner or authorized representative. - Letter of Authorization (LOA) on the company's letterhead authorizing Telesign to verify and manage the Sender ID on the customer's behalf. - A Letter of Authorization on the brand's letterhead confirming the authorized signatory - A chain Letter of Authorization for non-direct clients Required Details: - Legal entity name and registration number. - Company website. - Location of the company's global headquarters (ultimate parent company or highest-level corporate office), together with supporting evidence (e.g., official company documents, corporate publications, or website information). Please note that companies with global headquarters in the UAE are not eligible for this service. - Business contact details, including the email address of the authorized representative (personal email addresses such as Gmail, Yahoo, or Hotmail are not accepted). ✅ Action Required If you receive a request from Telesign regarding your UAE Sender ID(s), please submit all required documentation and information as soon as possible to avoid potential service disruptions. Sender IDs that are not successfully verified may be suspended by the UAE operators, resulting in SMS delivery issues. Our teams are actively working with our connectivity partners and the operators to clarify the implementation timeline and minimize customer impact. We will continue to provide updates as additional information becomes available. Thank you for your prompt attention to this important compliance requirement. Jul 31, 2026 - 03:18 PDT Regulatory Update: 📢 Important Update: Spain Sender ID Registration Requirement Aug 6, 2026 15:00 - Jan 3, 2027 14:00 PST Scheduled - The Directorate of Telecommunications and Audiovisual of the National Markets and Competition Commission (CNMC) of Spain has introduced a mandatory Sender ID Registry (Registro de Alias) under Order TDF/149/2025. This regulation applies to all companies, both Spanish and international, that use alphanumeric Sender IDs to send SMS or RCS messages to Spanish mobile numbers. Beginning September 15, 2026, Spanish mobile operators will be legally required to block any SMS, MMS, or RCS message sent using an alphanumeric Sender ID that is not registered in the CNMC Sender ID Registry. Any traffic sent using an unregistered Sender ID after this date will not be delivered. Numeric Sender IDs are not affected by this requirement. Registration with the CNMC is free of charge. Organizations that have access to a Spanish digital certificate can register their Sender IDs directly through the CNMC Sender ID Registry Portal. Organizations without a Spanish digital certificate can authorize Telesign Corporation to complete the registration on their behalf by providing a signed Letter of Authorization (LOA) together with the required registration information. Reseller customers should be aware that each Sender ID must be registered by its respective owner, and Telesign can only submit registrations for organizations that have provided a Letter of Authorization directly to Telesign. A chain of Letters of Authorization is not permitted under the CNMC registration process. ✅ Action Required If you use alphanumeric Sender IDs to send SMS or RCS traffic to Spanish mobile numbers, please ensure that your Sender IDs are registered with the CNMC before September 15, 2026. We encourage you to begin the registration process as soon as possible to allow sufficient time for completion before the enforcement date and to avoid potential service disruptions. Please also refer to Telesign's full guidance for scenario-based registration requirements, including detailed registration instructions, required documentation, Letter of Authorization (LOA) templates, and reseller-specific guidance: https://support.telesign.com/s/article/spain---messaging-regulations. For any questions or assistance, please contact your Customer Success Manager or reach out to enablement@telesign.com. Thank you for your prompt attention to this important regulatory requirement. Aug 06, 2026 - 04:40 PDT Regulatory Update 📢 Vietnam - Mandatory URL whitelisting for Local SenderIDs for Vietnamobile Aug 17, 2026 01:08 - Jan 14, 2027 00:08 PST Vietnamobile (also known as Hanoi Telecom) has updated its regulatory requirements for local messaging traffic. Effective 1 September 2026, all URLs included in messages sent using local Sender IDs must be whitelisted. Messages containing unregistered URLs will fail. Telesign’s Vietnam URL and message template registration file can be downloaded here: https://support.telesign.com/s/relatedlist/ka0Ue000000FR4jIAG/AttachedContentDocuments For existing brands using local Sender IDs that include URLs in their message content, Telesign is proactively reviewing and registering URLs in advance to help minimize any potential impact on message delivery. Please refer to Telesign’s full guidance: https://support.telesign.com/s/article/vietnam---messaging-regulations If you have any questions or require assistance, please contact your Customer Success Manager. Posted on Aug 17, 2026 - 01:07 PDT Regulatory Update 📢 Australia and ACMA's SMS Sender ID Register - Aug 2026 Aug 17, 2026 01:11 - Jan 14, 2027 00:11 PST Summary Telesign is providing updates to our verification process for Brand Owners with and without Australian Business Number (ABN) who wish to register their alphanumeric senderID in Australia. There is no change to the registration scenarios and the required documents in Registration Pre-steps. Identity Verification Registrations that do not go through Australian Communications and Media Authority (ACMA) would require third-party verification with accredited partners. For identity verification, the authorized point of contact should expect an email from GBG, Veriff or Stripe and must complete the verification process as guided. Registration Pre-steps To register an alphanumeric Sender ID for use in Australia, please download and complete both registration forms available here: https://support.telesign.com/s/relatedlist/ka0Ue000000IEPVIA4/AttachedContentDocuments Please also refer to Telesign’s full guidance for scenario-based registration requirements (https://support.telesign.com/s/article/australia---messaging-regulations). For all registration scenarios, applicable fees may apply. For any questions or assistance, please contact your Customer Success Manager. Previous related posts: ● https://status.telesign.com/incidents/zmnz4cb88v33 ● https://status.telesign.com/incidents/hg1jmtfjdfj1 ● https://status.telesign.com/incidents/tdfsftghjmf2 ● https://status.telesign.com/incidents/7bgjfqswblmp ● https://status.telesign.com/incidents/g28mlrb13prh Posted on Aug 17, 2026 - 01:10 PDT Regulatory Update: 📢 Important Announcement: United Arab Emirates Operators Freeze Sep 3, 2026 16:45 - Jan 31, 2027 15:45 PST Scheduled - We would like to inform you that all Sender ID registrations in the UAE are currently on hold. The operators are currently undergoing an audit by the TDRA (UAE regulator), and as a result, all Sender ID registrations will remain on hold until further notice. As soon as registrations resume, we will inform you accordingly. Thank you for your understanding and cooperation during this time. Sep 03, 2026 - 06:10 PDT Regulatory Update:📢Important Announcement: Brazil regulatory change affecting betting customers Sep 30, 2026 07:00 - Feb 27, 2027 06:00 PST Update - We will be undergoing scheduled maintenance during this time. Sep 30, 2026 - 01:19 PDT Scheduled - We want to make you aware of a significant regulatory change that may affect clients sending online betting or gambling-related messaging traffic to Brazil. On September 25, 2026, the Brazilian government issued a provisional measure prohibiting the operation, offering, intermediation, promotion, and advertising of online betting platforms in Brazil. The measure took immediate effect and establishes a transition period through October 5, 2026, with affected betting websites and applications expected to be taken offline beginning October 6, 2026. The provisional measure remains subject to review and approval by the Brazilian Congress. To support compliance with the new requirements, Telesign is reviewing its controls for messaging traffic delivered to Brazil. This may include enhanced monitoring or filtering of SMS content associated with online betting and gambling, including promotional messages, sender information, URLs, domains, and other relevant traffic indicators. The internal review was initiated in response to the announced implementation timeline. Required client action Clients sending messaging traffic to Brazil should: Review your SMS use cases, message templates, sender information, URLs, and associated campaigns for any connection to online betting or gambling. Discontinue traffic that may be prohibited under the new measure within the applicable regulatory timeline. Avoid submitting new betting or gambling-related promotional traffic for delivery to Brazil. Consult qualified legal or regulatory counsel to determine how the measure applies to their specific services and activities. Messages identified as potentially inconsistent with applicable requirements or Telesign policies may be blocked or otherwise restricted. Because the situation continues to develop, additional controls or guidance may be introduced as further information becomes available. We understand that this change may require immediate operational adjustments. We recognize that the regulatory environment is developing quickly and that clients may require support assessing the operational impact. Your Telesign account team is available to discuss and help identify potentially affected traffic. This communication is provided for informational purposes only and does not constitute legal advice. Clients remain responsible for ensuring that their traffic and services comply with all applicable laws, regulations, and industry requirements. Sep 30, 2026 - 01:17 PDT Regulatory Update: 📢 Announcement: Uzbekistan - Compulsory Registration of All Alphanumeric Sender IDs and Whitelisting of All SMS contents on Uzbekistan Ucell Network Oct 16, 2026 01:16 - Mar 15, 2027 01:16 PDT Starting from 30th October 2026, all SMS messages on Ucell network must come from a registered sender ID. Generic sender IDs are not allowed for usage and registration. The sender ID and message content must exactly correspond to the information submitted for registration. Any manipulation or modification of the registered message content may not simply result in message failure, but the associated sender ID may be blocked and removed from registration. For each sender ID and message registering, please provide the following information: 1. Desired Sender ID 2. Company details (full name, website, country of HQ) 3. Message type (OTP/ARN/MKT) 4. Message format and length of the OTP code (eg. 4/6/8 digits, etc). If your messages involve multiple variables, please define them clearly. To ensure uninterrupted delivery of SMS traffic, please submit your SID and message contents before end of October. For new sender IDs registrations, approval may take up to 3–4 weeks. There are no fees associated with this process. Please note that purely numeric codes are not permitted for use in Uzbekistan. If you have any questions or require assistance, please contact our Support team or your Customer Success Manager. Posted on Oct 16, 2026 - 01:15 PDT Regulatory Update: 📢 Important Update: Sender ID Registration Requirement in Finland Oct 28, 2026 16:15 - Mar 27, 2027 16:15 PDT Scheduled - Effective May 4, 2026, mandatory Sender ID registration is introduced for SMS traffic sent to Finland. Scope: Applies to all SMS traffic sent to Finland. Non-Compliance Impact: Any Sender IDs that are not registered by November 2, 2026 will be automatically replaced with the Sender ID "Roskaposti” (meaning “Spam”). ✅ Action Required: To proceed with pre-registration, please prepare the following information: Sender ID Company Name Company URL Message sample Please ensure this information is submitted as soon as possible to avoid any disruption or replacement of your Sender ID. We will continue to provide updates once additional details about the registration process become available. Thank you for your cooperation Oct 28, 2026 - 05:46 PDT Regulatory Update: Final Update China SMS Delivery and Signature Requirements Oct 28, 2026 18:30 - Mar 27, 2027 18:30 PDT Update - We will be undergoing scheduled maintenance during this time. Nov 05, 2026 - 04:43 PST Update - We will be undergoing scheduled maintenance during this time. Nov 02, 2026 - 09:33 PST Scheduled - We have observed improvements in delivery performance for affected international SMS traffic and are closing this incident at this time. China operators continue to enforce registration, routing, and compliance requirements that may affect the availability and stability of international messaging services. While Telesign remains actively engaged with carriers and ecosystem partners to support service availability and evaluate additional routing and registration options where feasible, delivery to China should continue to be considered best effort, particularly for SMS traffic that does not meet applicable local registration requirements or relies on generic-signature delivery methods. Customers experiencing delivery concerns are encouraged to contact Telesign Support at support@telesign.com so that their specific configuration, registration status, and traffic patterns can be reviewed. No further updates are planned for this status page. If a material change is observed, a new status page will be published ------------------------------------------------------------------------------------------------------- As background, Telesign previously communicated updates regarding China's evolving registration and delivery requirements for international messaging traffic, including the limitations impacting organizations without a local registered presence in China. Customers may refer to our previous communication for additional context: • Important Announcement: Update regarding SMS and Voice traffic delivery to China (https://status.telesign.com/incidents/zydg0s1dcchk) Regulatory / Signature Registration Requirements China regulators continue to enforce signature-registration requirements for SMS traffic delivery into China. As a result, generic signatures previously used to support certain international traffic are no longer available through our existing routing ecosystem. Customers without an approved and registered dedicated signature may therefore experience delivery degradation or an inability to deliver traffic into the China Operators. We continue to evaluate available options; however, traffic from international organizations that do not meet the applicable registration requirements should continue to be treated as best effort. Dedicated Signature Delivery Investigation – resolved. Separately, we are actively investigating delivery degradation affecting a limited number of customers utilizing dedicated signatures. Our teams are working with providers to identify the root cause, evaluate alternate routing and registration options where applicable, and restore impacted traffic. At this time, this operational investigation is understood to be separate from the broader generic-signature limitation described above. Customers may also be aware of the currently active China Mobile delivery incident being investigated by our operations teams. Update / Resolution The dedicated signature delivery investigation has been concluded. A carrier-side routing restriction impacted message delivery performance on certain routes, resulting in intermittent delivery failures and delays. Customer Guidance We recognize that these matters may appear connected because they affect the same destination and have occurred during a similar period. However, the current understanding is that the generic-signature limitations and the dedicated-signature delivery investigation represent separate workstreams, each with its own remediation and investigation activities. Oct 28, 2026 - 09:58 PDT Regulatory Update: UAE - Sender ID Registration Update Nov 6, 2026 13:30 - Apr 5, 2027 14:30 PDT Update - We will be undergoing scheduled maintenance during this time. Nov 06, 2026 - 03:36 PST Scheduled - We would like to inform you that Sender ID registrations in the United Arab Emirates for both local and international senders will remain on hold through the end of December 2026. Further clarification regarding the updated registration process is expected in January 2027. We remain actively engaged with both UAE mobile operators, Etisalat and Du, and will provide additional updates as soon as new information becomes available. Please note the following important operational details: Existing Registrations Unaffected: Currently registered Sender IDs remain fully active, and customers can continue sending traffic without disruption. Pending KYC Documentation: As previously communicated, customers with active Sender IDs who have not yet submitted their additional Know Your Customer (KYC) documentation are kindly requested to do so immediately to ensure ongoing compliance with operator requirements. (please refer to our previous post for the required documentation https://status.telesign.com/incidents/r3ddrd07bxl5) Thank you for your prompt attention to this compliance update. Nov 06, 2026 - 03:36 PST Phone ID Contact, Contact Match, Subscriber Status & Number Deactivation - Scheduled Maintenance - United States - T-MOBILE Nov 14, 2026 22:00 - Nov 15, 2026 04:00 PST Date: 11/14/26 Start Time: 10:00PM PST End Time: 04:00AM PST We have been informed that one of our partners in United States will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact, Contact Match, Subscriber Status & Number Deactivation addons during this maintenance period may experience temporary delays. We recommend planning accordingly. If you have any questions, please contact us at support@telesign.com. Posted on Nov 11, 2026 - 09:30 PST PhoneID Multiple Addons Scheduled Maintenance - United Kingdom Orange and EE Communicatiions Nov 16, 2026 14:30-21:00 PST Start Date: 11/16/2026 Start Time: 02:30 PM PST End date: 11/16/2026 End Time: 09:00 PM PST We have been informed that one of our partners in the United Kingdom for Orange and EE Communicatiions operator will conduct planned maintenance at the specified date and time. Customers using the Phone ID Sim Swap, Number Deactivation, Contact Match, Call Forward Detection, Active Call Status and Age Verify during this maintenance period may experience temporary delays. We recommend planning accordingly. Posted on Nov 02, 2026 - 21:45 PST PhoneID Multiple Addons Scheduled Maintenance - United Kingdom Orange and EE Communicatiions Nov 17, 2026 14:00 - Nov 18, 2026 03:20 PST Start Date: 11/17/2026 Start Time: 02:00 PM PDT End date: 11/18/2026 End Time: 01:20 AM PDT We have been informed that one of our partners in the United Kingdom for Orange and EE Communicatiions operator will conduct planned maintenance at the specified date and time. Customers using the Phone ID Sim Swap, Number Deactivation, Contact Match, Call Forward Detection, Active Call Status and Age Verify during this maintenance period may experience temporary delays. We recommend planning accordingly. If you have any questions, please contact us at support@telesign.com. Posted on Nov 02, 2026 - 02:48 PST Phone ID - SIM Swap and Number Recycle addons Scheduled Maintenance - India Nov 23, 2026 18:00-18:05 PST Date: 11/23/26 Start Time: 06:00PM PST End Time: 06:05PM PST We have been informed that one of our partners in India will conduct planned maintenance at the specified date and time. Customers using the Swap and Number Recycle addons during this maintenance period may experience temporary delays. We recommend planning accordingly. If you have any questions, please contact us at support@telesign.com. Posted on Nov 10, 2026 - 08:06 PST Phone ID - SIM Swap and Number Recycle addons Scheduled Maintenance - India Nov 30, 2026 18:00-18:05 PST Date: 11/30/26 Start Time: 06:00PM PST End Time: 06:05PM PST We have been informed that one of our partners in India will conduct planned maintenance at the specified date and time. Customers using the Swap and Number Recycle addons during this maintenance period may experience temporary delays. We recommend planning accordingly. If you have any questions, please contact us at support@telesign.com. Posted on Nov 10, 2026 - 08:06 PST Past Incidents Nov 11, 2026 No incidents reported today. Nov 10, 2026 Operator Alert - Venezuela (VE) - Telcel C.A. (Movistar) (734/04) Resolved - Start Time: 07:54 AM - 11/10/2026 End Time: 09:37 AM - 11/10/2026 Network issues previously reported for Venezuela (VE) - Telcel C.A. (Movistar) (734/04) from Venezuela (VE) have been resolved. Venezuela (VE) - Telcel C.A. (Movistar) (734/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01269294 Nov 10, 10:05 PST Update - We are continuing to investigate this issue. Nov 10, 08:04 PST Investigating - Start Time: 07:54 AM - 11/10/2026 End Time: Ongoing We are currently observing a quality degradation towards Venezuela (VE) - Telcel C.A. (Movistar) (734/04) in Venezuela (VE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01269294 Nov 10, 08:01 PST Nov 9, 2026 Quality degradation Phone ID Number Deactivation - United States (US) Resolved - Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We sincerely apologize for the inconvenience this may have caused you. Nov 9, 22:03 PST Investigating - Issue: Quality Degradation Phone ID Number Deactivation - United States (US) We are currently experiencing a decline in quality for the Phone ID Number Deactivation - United States (US). We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. #01265978 Nov 4, 07:13 PST Regulatory Update: 📢 Important Update: Austria Sender ID Registration Requirement Completed - The scheduled maintenance has been completed. Nov 9, 12:45 PST Update - We will be undergoing scheduled maintenance during this time. Oct 22, 04:11 PDT Scheduled - The Austrian regulatory authority (RTR) has introduced mandatory Sender ID registration in Austria. Starting 1 October, only registered Sender IDs will be accepted for message delivery. Registration Details Registration portal opened: 1 July Updated submission deadline: 11 September Activation time: Approximately 14 days after submission Registration fee: Currently no fees apply Required Information Please provide the following information for each Sender ID registration: Sender ID name Company legal name Company URL Justification/proof of the connection between the company name and the Sender ID Company address: City, Street, Postal Code, Country Company contact email Purpose of the SMS (e.g., OTP, 2FA, promotional offers, notifications) Sample message Letter of Authorization (LOA) For reseller customers, we will accept the full chain of authorization: From the end client to the reseller partner, and From the reseller partner to Telesign. Additional Information From 1 October, messages sent with registered Sender IDs will be delivered successfully. Unregistered Sender IDs will be blocked. If a registered Sender ID is used by someone other than its registered owner, it will be replaced with "Unbekannt" (Unknown). Generic Sender IDs are not permitted. Sender IDs are case-sensitive. German special characters (ä, ö, ü, ß) are not allowed. Sender IDs may contain letters, numbers, spaces, and special characters, but cannot consist solely of numbers or begin or end with a space. Under § 5b(1) of the Austrian Kommunikationsparameter-, Entgelt- und Mehrwertdiensteverordnung 2009 (KEM-V 2009), RTR is required to maintain a public register containing certain Sender ID registration details, including the holder's company name, address, email address and Sender ID. While the publication of this information is therefore part of the regulatory requirements, as a practical measure, we would recommend using a generic corporate email address, preferably one that is already publicly available, rather than an individual employee's email address. ✅ Action Required Please submit all required information and the Letter of Authorization (LOA) no later than 11 September to allow sufficient time for registration and ensure continued message delivery after 1 October. This is the latest information currently available. We will share any additional updates as soon as they become available. Thank you for your attention to this important regulatory update. Jun 12, 02:16 PDT Nov 8, 2026 Phone ID - Sim Swap, Contact Match and Subscriber Status Service Alert - Canada Resolved - Date: 08/11/2026 Start Time: 00:00 PST End Time: 01:00 PST We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly. Nov 8, 17:09 PST Identified - Date: 08/11/2026 Start Time: 00:00 PST End Time: Ongoing We received notification from our partner that Sim Swap, Contact Match and Subscriber Status Phone ID addons are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com. Nov 8, 00:42 PST Nov 7, 2026 No incidents reported. Nov 6, 2026 Operator Alert - Dominican Republic (DO) - Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) Resolved - Start Time: 09:12 AM PST - 11/06/26 End Time: 11:30 AM PST - 11/06/26 Network issues previously reported for Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01267693 Nov 6, 12:11 PST Investigating - Start Time: 09:12 AM PST - 11/06/26 End Time: Ongoing We are currently observing a quality degradation towards Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) in Dominican Republic (DO), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01267693 Nov 6, 09:16 PST Operator Alert - Ukraine (UA) - Kyivstar (255/03;02) - 11/6/26 Resolved - Start Time: 00:58 PST - 11/6/26 End Time: 2:40 PST - 11/6/26 Network issues previously reported for Kyivstar (255/03;02) from Ukraine (UA) have been resolved. Kyivstar end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01267356 Nov 6, 03:14 PST Investigating - Start Time: 00:58 PST - 11/6/26 End Time: Ongoing We are currently observing a quality degradation towards Kyivstar (255/03;02) in Ukraine (UA), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01267356 Nov 6, 01:04 PST Operator Alert - France (FR) - LycaMobile SARL (208/25) Resolved - Start Time: 11:23 PM - 11/05/2026 End Time: [TIMESTAMP IN PST] - MM/DD/YY Network issues previously reported for France (FR) - LycaMobile SARL (208/25) from France (FR) have been resolved. LycaMobile SARL end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01267046 Nov 6, 02:11 PST Investigating - Start Time: 11:23 PM - 11/05/2026 End Time: Ongoing We are currently observing a quality degradation towards France (FR) - LycaMobile SARL (208/25) in France (FR), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01267046 Nov 5, 11:29 PST Nov 5, 2026 Number Verify Scheduled Maintenance - United Kingdom Completed - The scheduled maintenance has been completed. Nov 5, 22:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 18:00 PST Scheduled - Date: 11/05/26 Start Time: 06:00PM PST End Time: 10:00PM PST We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Number Verify during this maintenance period may experience temporary delays. We recommend planning accordingly. If you have any questions, please contact us at support@telesign.com. Nov 4, 04:43 PST Contact Match, Age Verify, Call Forward Detect, Number Deactivation Addon Scheduled Maintenance - United Kingdom Completed - The scheduled maintenance has been completed. Nov 5, 20:15 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 14:30 PST Scheduled - Date: 11/05/2026 Start Time: 02:30 PM PST End Time: 08:15 PM PST We have been informed that one of our partners in the United Kingdom will conduct planned maintenance on the specified date and time. Customers using the Phone ID Contact Match, Age Verify, Call Forward Detect, Number Deactivation Addons during this maintenance period may experience temporary delays. We recommend planning accordingly. If you have any questions, please contact us at support@telesign.com. Nov 5, 04:44 PST Nov 4, 2026 Operator Alert - India (IN) - Multiple MNOs Resolved - Start Time: 05:36 AM PST - 11/04/26 End Time: 06:31 AM PST - 11/04/26 Network issues previously reported for Multiple MNOs from India (IN) have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01265935 Nov 4, 06:41 PST Investigating - Start Time: 05:36 AM PST - 11/04/26 End Time: Ongoing We are currently observing a quality degradation towards Multiple MNOs in India (IN), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01265935 Nov 4, 06:01 PST Nov 3, 2026 Operator Service Alert - Canada (CA) - Iristel Inc. (302/600;620) Resolved - Start Time: 23:30 PM - 11/02/26 End Time: 07:00 AM - 11/03/26 Network issues previously reported for Iristel Inc. (302/600;620) from Canada (CA) have been resolved. Iristel Inc. (302/600;620) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01264832 Nov 3, 07:05 PST Investigating - Issue: Operator - Iristel Inc. (302/600;620) Quality degradation Start Time: 23:30 PT - 11/02/26 End Time: Ongoing Summary: We are currently observing a quality degradation towards Iristel Inc. (302/600;620) in Canada (CA), which may cause delays in SMS delivery. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01264832 Nov 3, 00:01 PST Operator Alert - Thailand (TH) - Advanced Info Service PLC (AIS GSM) (520/01;03) - 11/3/26 Resolved - Start Time: 5:37 AM PST - 11/3/26 End Time: 6:17 AM PST - 11/3/26 Network issues previously reported for Advanced Info Service PLC (AIS GSM) (520/01;03) from Thailand (TH) have been resolved. Advanced Info Service PLC (AIS GSM) (520/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01265121 Nov 3, 06:43 PST Investigating - Start Time: 1:37 AM PST - 11/3/26 End Time: Ongoing We are currently observing a quality degradation towards Advanced Info Service PLC (AIS GSM) (520/01;03) in Thailand (TH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01265121 Nov 3, 05:50 PST Operator Alert - Bolivia (BO) - ENTEL Movil (736/02) Resolved - Start Time: 7:09 PM PST - 11/02/26 End Time: 11:27 PM PST - 11/02/26 Network issues previously reported for ENTEL Movil (736/02) from Bolivia (BO) have been resolved. ENTEL Movil (736/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01264698 Nov 3, 00:24 PST Investigating - Start Time: 7:09 PM PST - 11/02/26 End Time: Ongoing We are currently observing a quality degradation towards ENTEL Movil (736/02) in Bolivia (BO), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01264698 Nov 2, 19:17 PST Nov 2, 2026 Operator Alert - United Kingdom (GB) - Lycamobile Limited (234/26) - 11/2/26 Resolved - Start Time: 18:36 PST - 11/2/26 End Time: 20:20 PST - 11/2/26 Network issues previously reported for Lycamobile Limited (234/26) from United Kingdom (GB) have been resolved. Lycamobile Limited (234/26) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01264685 Nov 2, 20:39 PST Investigating - Start Time: 18:36 PST - 11/2/26 End Time: Ongoing We are currently observing a quality degradation towards Lycamobile Limited (234/26) in United Kingdom (GB), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01264685 Nov 2, 18:43 PST Operator Alert - Nepal (NP) - Nepal Mobile (Nepal Telecom) (429/01;03) Resolved - Start Time: 1:22 PM PST - 11/02/26 End Time: 2:30 PM PST - 11/02/26 Network issues previously reported for Nepal Mobile (Nepal Telecom) (429/01;03) from Nepal (NP) have been resolved. Nepal Mobile (Nepal Telecom) (429/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01264590 Nov 2, 15:22 PST Investigating - Start Time: 1:22 PM PST - 11/02/26 End Time: Ongoing We are currently observing a quality degradation towards Nepal Mobile (Nepal Telecom) (429/01;03) in Nepal (NP), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01264590 Nov 2, 13:31 PST Operator Alert - Austria (AT) - Max Mobile (T-Mobile) (232/03) Resolved - Start Time: 05:36 AM PST - 11/02/26 End Time: 10:21 AM PST - 11/02/26 Network issues previously reported for Max Mobile (T-Mobile) (232/03) from Austria (AT) have been resolved. Max Mobile (T-Mobile) (232/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01264310 Nov 2, 10:54 PST Investigating - Start Time: 05:36 AM PST - 11/02/26 End Time: Ongoing We are currently observing a quality degradation towards Max Mobile (T-Mobile) (232/03) in Austria (AT), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01264310 Nov 2, 05:39 PST Regulatory Update: 📢 Important Update: Spain Sender ID Registration Completed - The scheduled maintenance has been completed. Nov 2, 10:45 PST Scheduled - The previously announced deadline for registering all Sender IDs in Spain has been extended from June 7 to September 15, 2026. To comply with regulatory requirements in Spain, all clients will be required to register their Sender IDs by September 15, 2026. Unregistered Sender IDs will be blocked after this date; however, there is currently no impact on traffic. Telesign is working with the Spanish regulator, CNMC, to ensure full compliance. As regulatory and operational details are still being finalized, no immediate action is required from customers at this time. We will share clear guidance on registration requirements and next steps as soon as they are available. Thank you for your patience and understanding, and we will keep you informed as more information becomes available. Jun 5, 05:08 PDT Operator Alert - Austria (AT) - Telering (232/07) Resolved - Start Time: 07:20 AM PST - 11/02/2026 End Time: 10:07 AM PST - 11/02/2026 Network issues previously reported for Telering (232/07) from Austria (AT) have been resolved. Telering (232/07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01264385 Nov 2, 10:41 PST Investigating - Start Time: 07:20 AM - 11/02/2026 End Time: Ongoing We are currently observing a quality degradation towards Austria (AT) - Telering (232/07) in Austria (AT), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01264385 Nov 2, 07:26 PST Operator Alert - Egypt (EG) - Orange (Mobinil) (602/01) Resolved - Start Time: 06:49 AM - 11/02/2026 End Time: 07:33 AM - 11/02/2026 Network issues previously reported for Orange (Mobinil) (602/01) from Egypt (EG) have been resolved. Orange (Mobinil) (602/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01264367 Nov 2, 07:52 PST Investigating - Start Time: 06:49 AM - 11/02/2026 End Time: Ongoing We are currently observing a quality degradation towards Egypt (EG) - Orange (Mobinil) (602/01) in Egypt (EG), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01264367 Nov 2, 06:57 PST Operator Alert - China (CN) - China Mobile (460/00;02;07;28;04;08) Resolved - This incident has been resolved. For up-to-date information regarding China delivery, please refer to the New Regulatory Update page: https://status.telesign.com/incidents/h3881zxqzcrp Nov 2, 07:26 PST Investigating - Start Time: 02:42 AM PDT - 10/26/26 End Time: Ongoing We are currently observing a quality degradation towards China Mobile (460/00;02;07;28;04;08) in China (CN), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01259821, 01259829 Oct 26, 02:48 PDT Nov 1, 2026 Regulatory Update: 📢 Announcement: Nepal - Compulsory Registration of Alphanumeric Sender ID for Nepal Telecom Network Completed - The scheduled maintenance has been completed. Nov 1, 09:30 PST Scheduled - Generic Sender IDs are no longer permitted on Nepal Mobile (Nepal Telecom). Effective immediately, all brand owners with traffic sending to this network are requested to replace generic IDs with an alphanumeric Sender ID that is directly related to their brand name or message content. Any traffic submitted with unregistered Sender IDs may face delivery failure or rejection. The registration for an alphanumeric Sender ID is straightforward. The required details include the desired Sender ID, company name, company URL, and sample message content. Registration may take up to 2–3 weeks to be approved, and there are no fees associated with this process. Please note that purely numeric codes are not permitted for use in Nepal. Telesign has implemented short-term measures to prevent immediate delivery failures. However, all brand owners should register and use approved Sender IDs as soon as possible. For further questions or support, please reach out to your account manager or our Support team. Jun 4, 01:45 PDT Phone ID Contact, Contact Match, Subscriber Status & Number Deactivation - Scheduled Maintenance - United States - T-MOBILE Completed - The scheduled maintenance has been completed. Nov 1, 04:30 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 1, 01:00 PST Scheduled - Date: 11/01/26 Start Time: 01:00AM PST End Time: 03:30AM PST We have been informed that one of our partners in United States will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact, Contact Match, Subscriber Status & Number Deactivation addons during this maintenance period may experience temporary delays. We recommend planning accordingly. If you have any questions, please contact us at support@telesign.com. Oct 28, 13:22 PDT Oct 31, 2026 No incidents reported. Oct 30, 2026 2-Way service interruptions United Kingdom (GB) - Telefonica UK Limited (234/02;10;11) Resolved - Start Time: 04:30 AM PDT - 10/30/2026 End Time: 10:30 AM PDT - 10/30/2026 Previously reported issues with 2-Way SMS delivery toward United Kingdom (GB) - Telefonica UK Limited (234/02;10;11) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com. SF 01263116 Oct 30, 10:39 PDT Investigating - Start Time: 04:30 AM PDT - 10/30/2026 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward United Kingdom (GB) - Telefonica UK Limited (234/02;10;11) Please note that a subset of DLCs are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01263116 Oct 30, 05:32 PDT Oct 29, 2026 No incidents reported. Oct 28, 2026 Operator Alert - Kuwait (KW) - Zain (419/02) Resolved - Start Time: 5:56 PM PST - 10/28/26 End Time: 6:43 PM PST - 10/28/26 Network issues previously reported for Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01261997 Oct 28, 20:06 PDT Investigating - Start Time: 5:56 PM PST - 10/28/26 End Time: Ongoing We are currently observing a quality degradation towards Zain (419/02) in Kuwait (KW), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01261997 Oct 28, 17:57 PDT Operator Alert - Belgium (BE) - Orange (Mobistar) (206/10;08) Resolved - Start Time: 08:30 PT - 10/28/26 End Time: 13:28 PT - 10/28/26 Network issues previously reported for Orange (Mobistar) (206/10;08 from Belgium (BE) have been resolved. Orange (Mobistar) (206/10;08 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01261765 Oct 28, 13:58 PDT Investigating - Start Time: 08:30 PT - 10/28/26 End Time: Ongoing We are currently observing a quality degradation towards Orange (Mobistar) (206/10;08) in Belgium (BE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01261765 Oct 28, 08:38 PDT SIM Swap, Number Deactivation and Contact Match addons Service Alert - United Kingdom Orange and EE Communicatiions Resolved - Date: 10/28/2026 Start Time: 07:47 AM PDT End Time: 08:20 AM PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly. Oct 28, 11:00 PDT Investigating - Date: 10/28/2026 Start Time: 07:47 AM PDT End Time: Ongoing We received notification from our partner that the SIM Swap, Number Deactivation and Contact Match addons are currently having issues in the United Kingdom(specifically Orange and EE Communications), which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com. Oct 28, 09:08 PDT Phone ID Live Service Alert - India Resolved - Start Date: 10/26/2026 Start Time: 10:30 AM PDT End Date: 10/27/2026 End Time: 02:35 AM PDT We received notification from our partner that the issue previously noticed in India has been resolved. End users should no longer experience delays, as all services are back to functioning properly. Oct 28, 08:41 PDT Identified - Date: 10/26/2026 Start Time: 10:30 AM PDT End Time: Ongoing We received notification from our partner that Phone ID Live is currently having issues in India, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com. Oct 26, 09:15 PDT Incident History Powered by Atlassian Statuspage